moderated by anja deelen pamela conway and libby powers,
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PRIVATE AND CONFIDENTIAL – EDCAST 2019 ALL RIGHTS RESERVED
Leadership in the New Normal:what is needed and how to prepare
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Pamela Conway and Libby Powers, moderated by Anja Deelen July 22, 2020
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
EdCast Marketplace
B2B e-commerce platform, offering enterprises and training organisations a
one-stop marketplace for all online / offline learning program material & courses
No licence or subscription fee; delivery on demand.
edcastmarketplace.com
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Housekeeping
● Question? Please use the chat functionality and we will get to as many as we can at the end of the session.
● The webinar is being recorded, we will send you the slides and the recording once the webinar is finished.
● Duration of the Webinar is 30-45 minutes, depending on the number of questions we receive.
● Stay tuned until the end to hear about the free content offer.
Meet the Speakers
Pamela Conway
CLO & VP of Operations at Intellezy
Libby Powers
Channel Partnerships at BizLibrary
Anja Deelen
Head of EdCast Marketplace Growth
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Agenda
● The unique challenges faced by leaders in the present times
● Leadership skills needed to embrace the uncertainties of this global crisis
● Effective strategies required to lead change and manage people in the new normal
● How L&D can support leaders in enabling businesses to transform and succeed
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Meet the Speaker
Pamela Conway
CLO & VP of Operations
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Current Changes in Leadership
1. Push for greater digital transformation• Teams, Zoom, Slack, SharePoint
• Cloud Services
• AI, VR, AR
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Current Changes in Leadership
2. Increased need for transparency, trust, and empathy
High-trust companies experience 74% less stress, higher productivity, more energy, fewer sick days and more engagement within employees.
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Current Changes in Leadership
3. Lead from the front• More scheduled and ad hoc meetings
• Clear, transparent, consistent communications
• Don’t compare data/performance against “normal”
• Emphasize lessons learned over mistakes
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Future Changes in Leadership
Complete digital transformation
• Supported by full to partial virtual workforce• Leaders model healthy work habits
More governance to: • Empower decision making power• Grow new models for collaboration• Remove traditional hierarchies
Shift mindset for front-line
managers
• More flexibility • Focus on outcomes, not facetime• New metrics and KPIs
Crisis protocol
Review and improve crisis protocols for the future (next pandemic, climate change…)
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Actions L&D can take
Increase training options for soft skills
Increase training options for hard skills
Collaboration between L&D, IT, HR, and Executive team
Leaders must create culture of learning
Continuing education no longer a “job perk”
Set priorities for essential learning
Specific to roles
Short in length
Available where work is happening
Managing remote workers
Crisis management
Agile leadership
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Meet the Speaker
Libby Powers
Channel Partnerships
5. Collaboration tools- Use discussion forums offered by your LMS, encourage
discussion
6. Skills employees to work remotely - Provide training to keep employees successful
7. Build managers’ capabilities to manage remote team - Make sure leader are skilled
8. Where do employees need to live?
9. Build courses to ensure knowledge transfer- Document and train on company knowledge, processes and
procedures
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
● Leading through ambiguity
● Ability to pivot products or service to new conditions
● Perceiving possible roadblocks
● Furlough/layoff/pay cuts
● Controlling cost
● Growing revenue
Challenges to Current Leadership
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Strategies for the New Normal
Decisive Thinking
What initiatives to put “on hold”
Diverge from Current Roadmap
Recognize unforeseen impacts
Understand the impact of canceling training
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
How L&D Can Enable Business Transformation
Learning & Development to enable:
● Building a resilient, virtual learning ecosystem quickly.
● Creating a training program specifically if the company
is in crisis mode depending on the level of impact.
● Introduce digital applications to enable agile and
remote learning as the workforce moves to a remote
environment.
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
How L&D Can Enable Business Transformation
Learning & Development to enable:
● Create a mentoring/coaching program.
● Educating leaders how key principles of change
management can be applied to different situations.
● Creating a crisis communication strategy for leaders to
use in different situations depending on their audience.
● Create motivating and engaging experiences for
remote employees.
5. Collaboration tools- Use discussion forums offered by your LMS, encourage
discussion
6. Skills employees to work remotely - Provide training to keep employees successful
7. Build managers’ capabilities to manage remote team - Make sure leader are skilled
8. Where do employees need to live?
9. Build courses to ensure knowledge transfer- Document and train on company knowledge, processes and
procedures
PRIVATE AND CONFIDENTIAL – EDCAST 2020 ALL RIGHTS RESERVED
Special offer
Within 24 hours you receive the recording version of the webinar, the slide deck and a free content offer from our partners!
PRIVATE AND CONFIDENTIAL – EDCAST 2019 ALL RIGHTS RESERVED 18
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