modernizing user interface of global insurance giant servicesys

Modernizing the user interface of legacy applications at a global Insurance Company

Presenter’s Name: Royal Cyber, Inc.Presenter’s Title, Organization: Royal Cyber, Inc.Presenter’s E-mail Address: info@royalcyber.com

2© 2011 IBM Corporation

One of the world's leading insurance brokers and risk advisers, they have over 25,000 employees and provide advice and transactional capabilities to clients in over 100 countries.

About the Client…

What the client does?

Risk Management Risk Consulting Brand & Reputation Risk Contractual Risk E-commerce & E-Business

Enterprise Risk Management Business Interruption Captive Risk Consulting Customer Care Claim

Construction All Risk Employees Benefits Event Insurance Credit & Political Risk Corporate Governance Risk

What is ServiceSYS ?

The ServiceSYS™ application manages the entire lifecycle of customers, helping to target, service, and build risk management, risk consulting, insurance broking, alternative risk financing and insurance program management services for businesses, public entities, associations, professional services organizations and private clients.

3© 2011 IBM Corporation

HATS Default Transformation for biggest part of the Green Screen Special Key handling General Layout More appealing & easy to navigate system (web-based)

HATS : principle for client

More as 900 screens 8 Languages 8*900= 7200 MAPs

Goal is to avoid a development by Screen

Issues

Solution

4© 2011 IBM Corporation

HATS on CICS TS (z/Os, z/VSE) - Architecture Overview

Application Server (WAS)

HTTP Request

HTTP Response

Client

Host on-Demand

Business LogicModule

Webservice

A Module

B Module

HATS (Host Access Transformation Services)

TCP/

IP fo

r VSE

(Tel

net D

aem

on)

z/OS, z/VSE

CICS TransactionServer(TS)

COBOL

Data

JCA

CICS Web Support

Webservicesor

CIAZ

AIX, Windows, Solaris, Linux, HP-UX, z/OS, IBM i, VMWare ESX / ESXi

5© 2011 IBM Corporation

HATS Default Transformation

ServiceSYS™ HATS Default Transformation engine uses one JSP page to render most of the green-screens.

6© 2011 IBM Corporation

ServiceSYS™ HATS Default Transformation – Page 1

7© 2011 IBM Corporation

ServiceSYS™ HATS Default Transformation – Page 2

8© 2011 IBM Corporation

ServiceSYS™ Types Of Screens

Data screens : default transformation

List screens : default transformation with some additional functions

Menu screens : special generic development with language management

Several Types of screens

9© 2011 IBM Corporation

ServiceSYS™ HATS - multi-language

ServiceSYS™ HATS application supports a multi-language interface

Based on the Language the user selects, the

application will display the whole interface in

that language

10© 2011 IBM Corporation

HATS Tabs View Design

Tabs are used to organize menu’s – faster user responsiveness.

11© 2011 IBM Corporation

ServiceSYS™ HATS Database interaction

Action buttons & Tab buttons come from a database dynamically, based on the type of the screen.

Clicking on any button leads to a new modernized

screen

The number of Action buttons vary according to the type of the corresponding screen.

12© 2011 IBM Corporation

ServiceSYS™ HATS Menus

ServiceSYS™ HATS application menus are used to organize some relevant screen data. Whenever a user clicks on a menu item, it executes a macro to fetch & load the corresponding screen data on the page.

The Menus are colored differently

13© 2011 IBM Corporation

ServiceSYS™ HATS Screen Customization

Some screens are customized to better organize green screen(s) data and apply some custom functionality/logic.

Function Keys are customizedbased on the screen type

or database

condition/logic.

14© 2011 IBM Corporation

Business Benefits Access to host applications without any impact to the existing, proven host applications.

Access from anywhere from browser or mobile/gadgets.

Allows you to improve the productivity of your workforce.

Increase your level of customer service.

Increase in revenue & user/customer satisfaction.

Quick navigation saves a lot of time.

Reduced training costs.

Reduced data-entry error means productivity increased.

15© 2011 IBM Corporation

Innovate Superhero contest: Win an iPad !

Q. On the fly transformation in HATS is known as:

a) Custom transformation b) Screen Combination c) Default Transformation d) On the fly Transformation

Win an IPAD by answering the following question.

16© 2011 IBM Corporation

Thank You