morrisons session 3
Post on 22-Apr-2015
772 Views
Preview:
DESCRIPTION
TRANSCRIPT
Session 3
April 2013
Improving Operational Performance
To introduce business improvement tools and
techniques.
Session Aims
By the end of this session you will be able to:
Identify continuous improvement techniques.Explain the principles of “5S”. Identify and use visual indicators to improve the
work area.Describe methods to eliminate variance from
processes.Produce a process map.
Session
Objectives
Continuous improvement in business is often known
as kaizen.
This can be roughly translated from Japanese to
mean “good change”.
Kaizen is a long term approach to work that
systematically seeks to achieve small incremental
changes in processes in order to improve efficiency
and quality.
What is continuous
improvement?
Lean organisations often use benchmarking as part
of their continuous improvement methods.
The object of benchmarking is to understand and
evaluate the current position of a business in
relation to best practice and to identify areas and
means of performance improvement.
Benchmarking
3 Divisions of
work
Value added – an activity that alters the nature, shape or characteristics of a product in line with customer requirements. For example; data or information input, order acknowledgement, producing a part.
Non-value added – any activity carried out which is necessary under current conditions but does not increase the product value. For example; quality inspection, multiple signatures.
Waste – all unnecessary work. Eliminate!
Transportation Inventory Motion Waiting Over production Over processing Defects Skills
Seek out Tim Woods, he is present in every
workplace and we need to get rid of him!!!
The 8 forms of waste
Some of the benefits of applying lean techniques
include; Reduced product cost for the end userImproved safety in the workplaceHigher quality of products and customer serviceReduced lead timeReduced non-value added and waste activitiesStandardised working practices meaning every
product is the same as the last and quality
standards are maintained at a high level.
Benefits of improvements
The improvement cycle
The importance of having an organised workplace within a
lean environment cannot be underestimated; it can be the
foundations of a lean culture that will lead to long term job
security and a successful business.
An organised workplace needs to be: clean, healthy, safe,
informative, well disciplined, efficient, productive, free from
clutter and waste with easy access to the materials and
equipment needed to do the job.
Workplace organisation –
5S
Sort or Clear out Simplify or Configure Shine or Clean Standardise or Conform Sustain or Custom and practice
The 5-Step approach
An important part of any 5S activity is how you
communicate information to colleagues in your own
department and other by using visual systems.
Communicating
information
Standardised work is one of the many benefits of a lean
organisation. It allows an organisation to remove variance
from any process by developing a single best method of
carrying out a task.
Once developed, these standardised methods are written
down in the form of a step-by-step guide and known as a
Standard Operating Procedure (SOP).
Standardised work
Visual management systems are a method of managing the
working environment using clear visual messages.
Good visual management should need no interpretation and
provoke a reaction.
There are two types of visual
management; visual controls,
such as minimum and maximum
levels, and visual displays such
as performance measures.
Visual Indicators
Process mapping
Process mapping is a diagnostic tool used to visually illustrate how a product or service flows through a process
To break the process down into 5 key areas, providing an easily understood visual overview
This can be used to identify waste within the process and to determine the current lead time.
Operation - step where the product is changed inline with customer requirements
Inspection – indicates a check for quality or quantity
Transportation – movement of worker, material or Equipment
Delay - indicates a delay in the process, or an object laid aside until required
Storage - accumulation of material held under controlled conditions.
Process maps are created by recording each step or activity
within a process, recording the time that that step takes and
any distance that the item being mapped has to travel.
Each step is recorded in one of the 5 key areas or
categories; operation, inspection, transportation, delay or
storage.
By the end of this session you will be able to:
Identify continuous improvement techniques.Explain the principles of “5S”. Identify and use visual indicators to improve the
work area.Describe methods to eliminate variance from
processes.Produce a process map.
Session
Objectives
top related