motivating staff to deliver more with no financial...
Post on 21-May-2020
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Motivating staff to deliver more
with no financial incentive
Keeping workforce engagement
levels high during uncertain times
1 16/05/2012
Recognised for
Excellence in Service
Leadership
Highly Engaged and
Committed
Rackspace credentials
3
Agenda
4
• The Foundation
• Purpose & Culture
• Camaraderie
• Individualisation
• Ownership & Empowerment
• Right Environment
• Communication
• Managers
Net Promoter Score (NPS)
“How likely are you to recommend Rackspace to a
friend or colleague?”
Net Promoter Score = %Promoters - %Detractors
0 1 2 3 4 5 6 7 8 9 10 Detractors Passives Promoters
5
Engaged Racker = Customer Promoter
Engaged Rackers Deliver Fanatical Support…
Fanatical Support Creates Loyal Customers…
Loyal Customers Drive Growth
Our Vision To be recognized as one of the
world’s great service
companies… “ ”
7
Our strength – I have a purpose
• Our culture and values matter to us
• We have pride in what we do & what Rackspace stands for
• We believe we care about our customers more than our competitors
• Special meaning in work
• We are a welcoming and fun organisation
• People celebrate special events
• Strong sense of camaraderie
• Rackers care about each other
• Management Care and strive to make things better
• Management would only lay people off as a last resort
8
What do we
want from
Work?
9
Our culture is the secret
sauce that makes us so
successful...
And really rather super!
10
Natural Born Rackers You can’t send a duck to Eagle School
11
Leveraging Strengths
12
“People don’t change that much. Don’t waste time trying to put in what
was left out. Try to draw out what was left in. That is hard enough.” Marcus
Buckingham
Are you Ready to Rack? Accelerating engagement and performance
13
Engage at pre-start
Reduce time to competence
Retain talent
RECRUITMENT ENGAGEMENT
Whack at The
Rack! • Be who you are and have fun
whilst doing it!
• Racker ideas = great culture
• Rack Gives Back
• Racky Races
• Three Peaks Challenge
• Birthday card
• Hawaiian shirt day
• Birthday off and half a day
xmas shopping
• Games Room
• Celebrate personal and
professional achievements
14
15
16
Three Peaks Challenge
17
Ownership and empowerment
• Rackers built Rackspace and our culture
• Open Book and challenge
• No Hierarchy
• Rackers are involved in decisions
• Small Teams - Two Pizza rule
18
Recognition
The Straight Jacket
Fanatical:
“marked by excessive enthusiasm for,
and intense devotion to a cause or idea”
19
What’s Your Top Honour?
20
The Right Environment
• Home of Fanatical Support®
• Games Room
• Local discounts
• Great breakout areas
21
Communication
• Open Book
• Blogs
• Open Hours and Unplugged
Sessions with leaders
• Manager Sessions with
leaders
• Weekly Talking Points for all
Rackers
• Open plan office layout with
great break out areas
22
Great Managers Are The Foundation
Employees join a company,
but they leave a manager “ ”
23
Meet Our Great Managers
24
• Self Awareness
• Trust
• Autonomy
• Genuine care
• Open challenge
• Clear expectations
• Accountability
• Communication
• Listens
• Appreciative
• Fulfils potential
What We’ve Covered
• Our Foundation
• Purpose & Culture
• Camaraderie
• Individualisation
• Ownership & Empowerment
• Right Environment
• Communication
• Managers
25
Thank you
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