myguest training guide - bookingcenter pmsfiles.bookingcenter.com/myguesttrainingguide.pdf ·...

MyGuestÔfromBookingCenter,TrainingManual 1

MyGuest Training Guide LaunchingMyGuest.......................................................................................................................................2

CheckSettings...............................................................................................................................................3

RequestsScreen............................................................................................................................................5

HandlingRequests.........................................................................................................................................8

CompleteRequests.....................................................................................................................................12

SEARCHforaRequest.................................................................................................................................13

AddARequestAsStaffMember.................................................................................................................14

Support........................................................................................................................................................16

MyGuestÔfromBookingCenter,TrainingManual 2

LaunchingMyGuestMakesuretodownloadfromtheAppleStoreonanyiOSdevice(iPhone,iPod,oriPad)theappcalled"BookingCenter".

GotoyouriOSdeviceandpresstheBookingCentericononthedesktop

Step1:LoginA:YourBookingCenterUserID

B:YourBookingCenterUserpassword

AB

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CheckSettingsA:PressSettingsButton

B:MakeSureYourDepartmentSettingsAreOn(Green).Thisisforyournotificationsofnewrequests

A

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C:YouMUSTpresstheDONEbutton(topright)toSAVEsettings.

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RequestsScreenA:Touchbuttonnumber2fromthetop.

RequestsScreenThisistheRequestsScreen.Allrequestsarelistedhere.Youarenowreadytoreceiverequests.

A

A

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A.ColorsforOPENrequests:BLUECOLOR=thisisanewrequest

WHITECOLOR=thisrequestisbeingprocessed

REDCOLOR=30minuteshaspassedandthisrequestneedsattention

B.AnewrequestforYOURdepartmentwillshowaNotificationlikethis:

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PresstheViewbuttontoseetheRequestDetailsscreen.OR,presstheCancelbuttontoreturntotheRequestsScreen.YoucanpressonanyrequeststoseetheRequestDetailsscreen.

Department

Guestname

Roomnumber

Typeofrequest

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C.RequestDetailsscreen:

HandlingRequestsEachnewrequestmustbehandledontheiPad.GototheREQUESTSscreen(highlightedbelow)

Step1–ViewtherequestPresstheViewbuttonorpressonthecoloredrow.

Department&Typeofrequest

Guestname&RoomNumber

Therequestandanynotesfromguest

Commentsyoucantypebacktotheguest

Setthe*statusoftherequestbypressingheretoselect

Assigntherequesttostaffmember(optional)

Press‘StaffOnlyNotes’totypeinternalnotesfortherequest

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Step2–SettherequesttoPROCESSINGYoumustcompletestepsAtoDonthispageandnextpage.

A

BC

D

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A.Ifyouwishtotypecommentsfortheguest,dothatfirst.-TouchpositionAbelowandstarttyping.

Note:WhenyouarefinishedtypingontheiPadkeyboardyoucanpressthisbuttontohideit.

B.Thensetthe‘requeststatus’toPROCESSING.-TouchpositionBandselectPROCESSING

C.Youcanassigntherequesttoastaffmemberifyouwish.-TouchpositionCandselectStaffMember

D.YouMUSTthenpressSAVEbutton.-Thiswillsendemailtotheguesttoletthemknowtheirrequestisprocessing

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E.ReturntotheRequestsscreen.

-YourrequestwillturnWHITEcolorforPROCESSING.ItwillstayhereinOPENrequestsuntilitiscompleted.

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CompleteRequestsA-Whenyourrequesthasbeenfulfilled,youcansettherequesttoCOMPLETED.ThiswillmovetherequestintotheCOMPLETEDtab.

C–YourrequestisnowsenttotheCOMPLETEDtab

A

MyGuestÔfromBookingCenter,TrainingManual 13

SEARCHforaRequestA-OntheRequestsscreenpresstheSEARCHboxandtypeinaguestname,issuetype,IDnumberorroomnumberetc.

Note:WhenyouarefinishedtypingontheiPadkeyboardyoucanpressthisbuttontohideit.

A

MyGuestÔfromBookingCenter,TrainingManual 14

B–Whenyouarefinishedsearching,canpressonthesearchboxtoREMOVEyourtext.

Thebuttonbelowwillremovetextonceyouhavepressedonthesearchbox.

AddARequestAsStaffMemberIfaguestsrequestssomethingbyphoneORyoureceivetherequestfromaPBXorstaffmember,youcanaddtherequestyourself.

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Step1:Pressthebutton“AddRequestAsStaffMember”

Step2:Selectwhichtypeofrequesttoadd

Pressthegreenbutton.Forexample,toaddarequestforitemspressthisbutton.

Step3:CompletetheformLeaveNameandEmailblank.DON’T type anything for name or email.Thesystemwillknowwhoisusingit.

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A–CompletetheformandpressPLACEREQUESTbutton.

YourrequestwillbesenttotheRequestsscreenreadyforprocessing.ItwillbecolorBLUEfornewandwillbereadyforprocessing.

Support24x7SupportisaccessibleviatheSupportCenter(http://support.bookingcenter.com)whereyoucan'SubmitaTicket'totrackissuesyouhaveraised-withtheiranswers.Andyoucan'ViewTickets'you'vealreadycreated,andopenorreviewthoseticketsthatare'closed'.Orphone:+1-707-874-3922ext.202.TheSupportAreaismanaged24hoursaday.

A