n ame : s imonas b aksys n ame : s imonas b aksys ham d epartment : ega c orporate p lanning o ffice...
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• NAME: SIMONAS BAKSYS
• HAM DEPARTMENT: EGA CORPORATE PLANNING OFFICE
• SUPERVISOR/MENTOR: RANDY SHIPLETT
• SCHOOL: UNIVERSITY OF CENTRAL FLORIDA
• ACADEMIC LEVEL: SENIOR
• MAJOR: MARKETING
• CO-OP TERM: SUMMER 2015
PROJECT SUMMARY1. NEW SYSTEM FOR DISTRIBUTING,
COLLECTING, AND ANALYZING EGA CUSTOMER SURVEYS
2. ENHANCING EGA INTRANET (TEAMLINK) VIA SHAREPOINT
EGA CUSTOMER SURVEYS
• WE CURRENTLY HAVE 3 DIFFERENT SURVEYS THAT WE DISTRIBUTE TO OUR PARTNERS.
• WE HAVE A DEVELOPED CUSTOMER SATISFACTION INDEX BASED ON A 1-5 RATING SCALE.
Customer Satisfaction
Index
Project Survey
Management Survey
Supplier Survey
EGA CUSTOMER SURVEYS
CURRENT SITUATION• SURVEYS ARE DISTRIBUTED VIA
• RESPONDENT HAS TO PRINT OUT SURVEY, FILL IT OUT, AND MANUALLY RETURN IT TO EGA
• WE HAVE TO MANUALLY ENTER DATA FROM PAPER SURVEY TO EXCEL
• RESULTS ARE ANALYZED BY MANUALLY CREATING SUMMARIES AND EXPORTING THEM AS PDFS
OBJECTIVE• TO DETECT AREAS OF POOR
PERFORMANCE
• TO ADDRESS RECURRING ISSUES
• TO IMPROVE THE RELATIONSHIPS AND COMMUNICATION BETWEEN EGA AND OTHER PLANTS
• TO INCREASE EGA’S VALUE TO OUR PARTNERS
EGA CUSTOMER SURVEYS
NEWLY IMPLEMENTED PROCESS
• PLATFORM USED: ADOBE ACROBAT PRO
• VARIOUS CUSTOM OPTIONS
• CREATING SURVEY IS VERY SIMPLE:
• THE FORMATTING CAN BE CREATED IN ANY APPLICATION (WORD, EXCEL, ADOBE)
• VARIOUS FORM FIELDS CAN BE ADDED IN ADOBE: TEXT, CHECK BOX, RADIO BUTTON, DROPDOWNS, ETC.
EGA CUSTOMER SURVEYS
DISTRIBUTION• INTEGRATED WITH LOTUS NOTES AND
YOUR ADDRESS BOOK
• PRE-DRAFTED CUSTOM MESSAGE
• ABLE TO SEND OUT TO MULTIPLE PEOPLE AT ONCE
• ALL DONE VIA ADOBE
EGA CUSTOMER SURVEYSRESPONDING & TRACKING
• THE RESPONDENT CAN FILL OUT THE SURVEY WITHOUT EVER LEAVING HIS EMAIL
• ALL THAT’S NEEDED IS ADOBE READER TO FILL OUT AND SUBMIT THE FORM, WHICH IS FREE
• SUBMITTING IS MADE EASY THROUGH THE DEFAULT EMAIL APPLICATION AS WELL
• SURVEYS AND THEIR STATUSES ARE TRACKED VIA ADOBE
• THE RESPONSES ARE EXPORTED TO AN AUTOMATED EXCEL DOCUMENT THAT SUMMARIZES AND ANALYZES ALL THE DATA
EGA CUSTOMER SURVEYS
BENEFITS/IMPACT• THE PROCESS IS MUCH MORE
AUTOMATED AND EFFICIENT
• VERY EASY TO MANAGE
• PARTNERS ARE MORE INCLINED TO RESPOND
• DATA ANALYSIS IS MORE ACCURATE
• LEADS TO AN OVERALL IMPROVEMENT IN THE RELATIONSHIP BETWEEN EGA AND OTHER HONDA PLANTS
SHAREPOINT
TEAMLINK• THE CURRENT INTERNAL WEB
PLATFORM THAT IS USED BY HONDA COMPANIES
• CONSIDERED HONDA’S INTRANET
• STORES VARIOUS INFORMATION FOR ASSOCIATES
SHAREPOINT
CUSTOMER SATISFACTION
• CREATED A CUSTOMER SATISFACTION PAGE UNDER CORPORATE PLANNING
• AVAILABLE FOR MANAGEMENT TO ANALYZE AND EVALUATE AREAS OF CONCERN
SHAREPOINT
PAGES• A SURVEY LIBRARY CONTAINING ALL
RESPONSES AND SUMMARIES
• EACH CATEGORY’S OVERALL SUMMARIES (MANAGEMENT, PROJECT, SUPPLIER)
SHAREPOINT
MAIN PAGE• TABLES TALLYING AND
AVERAGING ALL SURVEYS BY COMPANY AND DEPARTMENT
• VISUAL RADARS OF OVERALL CUSTOMER SATISFACTION INDEX
• EVERYTHING IS UPDATED AUTOMATICALLY VIA THE “SURVEY COMPILER” CREATED IN EXCEL
SHAREPOINT
BENEFITS/IMPACT• EASILY ACCESSIBLE CUSTOMER
SATISFACTION ANALYSIS FOR MANAGEMENT AND ASSOCIATES
• ABLE TO FOLLOW THE PROGRESS OF IMPROVEMENT
• VISUAL INFORMATION TO MOTIVATE EGA TO PERFORM BETTER AS A WHOLE
OTHER PROJECTS
• IMPROVED RESEARCH AND DEVELOPMENT COST REPORTING
• CREATED DIVISION 2 PROJECT MANAGEMENT ASSOCIATE SURVEY
• CREATED AN OVERALL EGA COMPANY PRESENTATION
• IMPROVED EGA HR NH CIRCLE PRESENTATION
• DEVELOPED A CSI OPERATION MANUAL
• CONDUCTED SOFT BUDGET PROJECT ANALYSIS
• SUPPORTED LPL IN IMPROVING CPO SHAREPOINT SITE
THAT’S A WRAP, FOLKS!
LESSONS LEARNED• HOW TO ADAPT AND WORK IN A
CULTURALLY DIVERSE ENVIRONMENT
• HOW A GLOBAL CORPORATION FUNCTIONS FROM THE INSIDE
• HOW TO UTILIZE OTHER PEOPLES’ EXPERTISE
• HOW TO IMPROVE BUSINESS RELATIONSHIPS BY FINDING PROBLEMS
• BECAME PROFICIENT IN SHAREPOINT
• BECAME PROFICIENT IN ADOBE ACROBAT PRO
• GAINED GREAT INSIGHT ON THE AUTOMOBILE MANUFACTURING SPECTRUM AND ITS COMPONENTS
FUTURE CAREER INTERESTS
• FURTHER DEVELOP MY CLOTHING COMPANY THROUGHOUT THE NEXT YEAR
• GRADUATE FROM UCF IN SUMMER 2016
• EITHER COMMIT FULL TIME TO MY COMPANY OR OBTAIN A MARKETING/SALES POSITION IN A TECH COMPANY
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