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150 Years of Keeping the Promise
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National Veterans Small Business Engagement
NCA Executive BriefMr. Thomas MuirDeputy Under Secretary for Management
150 Years of Keeping the Promise
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150 Years of Keeping the Promise
Briefing Agenda History, Mission and Responsibilities Leadership and Organizational Structure Benefits Budget and Workload Data Excellence Future Burial Needs Commitment to Veterans Small Business Outreach
Special Events
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150 Years of Keeping the Promise
NCA History
First national cemeteries established in 1862
Prior, soldiers buriedwhere they fell
“To care for him who shallhave borne the battle, andfor his widow and hisorphan.”
(2nd Inaugural Address, March 4, 1865)Commander-in-Chief Lincoln
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150 Years of Keeping the Promise
NCA MissionThe National Cemetery Administration(NCA) honors Veterans and their familieswith final resting places in national shrinesand lasting tributes that commemorate theirservice and sacrifice to our Nation.
NCA VisionTo be the model of excellence for burial and memorial benefits for our Nation’s Veterans and their families
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150 Years of Keeping the Promise
NCA Responsibilities Provide burial space for Veterans and eligible family members
Maintain national cemeteries as national shrines
Administer the Federal grants program for construction of state and tribal Veterans cemeteries
Furnish headstones, markers and medallions for the graves of Veterans around the world
Administer the Presidential Memorial Certificate (PMC) Program
Administer the First Notice of Death (FNOD) program
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150 Years of Keeping the Promise
Partners in Managing Militaryand Veterans Cemeteries
VA – 131
VA grant-funded cemeteries - 93
Army - 30
Interior - 14Gettysburg National Cemetery, PA
ABMC - 25
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NCA Organizational Chart
USMA
PDUSMA
DUS Field Programs
Director, Office of Field
Programs
Director, Memorial Programs Service
DUS Finance and
Planning/CFO DUS
Management
Executive Director,
Human Capital Management
Ron WaltersActing Under Secretary for
Memorial AffairsDeputy Under Secretary for
Finance and Planning
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150 Years of Keeping the Promise
St. Louis activities: National Training Center; National Cemetery Scheduling Office; First Notice of Death Office
Indianapolis activities: MSN IV; Cemetery Development and Improvement Service; HR Center
NCA Field Offices
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1,772 employees
About 87% of our employees work outside of DC
Over 74% of NCA employees are Vets highest of anyFederal agency
Includes 450+ returning Veterans from Iraq and Afghanistan
Veterans Serving Veterans
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150 Years of Keeping the Promise
National Training Center Cemetery Director Intern Class of
2013 (right)—August 8, 2014 Graduation of the first class of NCA
Cemetery Caretaker ApprenticeProgram—November 15, 2013 (below right)
On-site training as part of the NCACaretaker Training Program (below)
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150 Years of Keeping the Promise
Volunteer Support
Guardians of the Cemetery, Washington Crossing National Cemetery, Newtown, PA(above left); Vaca Valley Garden Club, Sacramento Valley National Cemetery, CA
(above)
Volunteers donated 304,123 hours of service to national cemeteries in FY13
Valued at $6.5 million
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150 Years of Keeping the Promise
Burial in a national cemetery: Gravesite Opening and closing of the grave Grave liner Perpetual care of the gravesite
Headstone, Markers or Niche Covers Presidential Memorial Certificate Bronze Medallion U.S. Flag (VBA benefit) Military Funeral Honors (DoD)
Burial Benefits
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150 Years of Keeping the Promise
Eligibility Criteria and Scheduling
Any member of the U.S. Armed Forces who dies on active duty
Any Veteran who was dischargedunder qualifying conditions (otherthan dishonorable)
National Guard members and Reservists with 20 years of qualifyingservice, who are entitled to retired pay
Spouses, minor children and certainparents
The National Cemetery SchedulingOffice serves all national cemeteries,seven days a week, 362 days a year
Toll Free Number:1-800-535-1117
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150 Years of Keeping the Promise
Memorial Benefits
“In Memory of…” UprightHeadstone
Niche Covers
Flat MarkerBronze Medallion
PresidentialMemorialCertificate
Burial Flag
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Military Funeral Honors
Department of Defense (DoD) is responsible for providing military funeral honors
Veterans organizations may assist in the provision of military funeral honors
NCA cemetery staff may assist in coordinating military funeral honors
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President’s Budget Request FY15*
Line ItemAmount
Requested(in millions of dollars)
Operations and Maintenance $256.8Major Construction 10.0Minor Construction 60.0Veterans Cemetery Grants Program 45.0Total, Discretionary 371.8Total, Compensation and Pension 120.8
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150 Years of Keeping the Promise
FY2014 Benefits Workload DataService Completed
Interments 125,188Headstones andMarkers Provided
360,761
Presidential Memorial Certificates Provided
570,938
Medallions Provided 9,667
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Perpetual care provided for 4.2 mil Veterans, service members, Reservists and family members in 3.4 mil gravesites
Manage 8,812 acres
150 Years of Keeping the Promise
FY2013 Recap: Interment WorkloadRank Cemetery Total
Interments1 Riverside (CA) 8,2672 Florida (FL) 6,8363 Calverton (NY) 6,3094 Ft. Snelling (MN) 5,0225 Jefferson Barracks (MO) 4,7996 Ft. Logan (CO) 4,1307 Ft. Rosecrans/Miramar (CA) 4,1108 Ft. Sam Houston (TX) 4,0219 Dallas-Ft. Worth (TX) 3,878
10 Willamette (OR) 3,79718
150 Years of Keeping the Promise
American CustomerSatisfaction Index (ACSI)
In 2013, NCA again achieved the highestranking of any participating organization
Fifth consecutive time!
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150 Years of Keeping the Promise
2013 Survey of Satisfaction
Conducted annuallysince 2001
Mailed to next of kinand funeral directors
Ties to strategic plangoals for customer service and cemeteryappearance; i.e., 100%satisfaction by 2015Columbarium, Indiantown
Gap National Cemetery, PA
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150 Years of Keeping the Promise
NCA Best Practices
Raise and Realign projects Installation of Support Systems
Pre-placed cryptsSustainability Efforts
BEFORE AFTER
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150 Years of Keeping the Promise
Operating and Maintaining National Shrines Operational Standards and Measures
Establishes outcome goals for key operationalprocesses such as interment operations, groundmaintenance operations, and headstone andmarker operations.
Organizational Assessment and Improvement Program (OAI) Continuous improvement practices based on
Malcolm Baldrige and VA Carey criteria fororganizational excellence that incorporatesOperational Standards and Measures
To ensure compliance, cemetery directors submitannual self-assessments that support theadequacy and effectiveness of internal controls.
Teams conduct site visits to national cemeteries on a rotating basis to validate performance reporting.
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National Shrine Recognition
Gold Awards Dallas-Ft. Worth Georgia Quincy (IL)
Green Awards
Danville (IL)
Fayetteville (AR)
Florida
Ft. Custer (MI)
Ft. McPherson (NE)
Dallas-Ft. Worth Ohio Western Reserve Black Hills (SD)
Dallas-Ft. Worth National Cemetery
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Leading NCA in the 21st Century
Outcomes
3-pronged strategy to meet future burial needs
National Shrine Commitment/FacilityCondition Assessments
Cemetery Standards of Appearance/OAI Program
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150 Years of Keeping the Promise
1009080706050403020100
FY01 FY04 FY07
Fiscal Year
FY12 FY17
Percentage of Vets Served*%
of V
eter
ans
Serv
ed
*By an open national, state or tribal Veterans cemetery within 75 miles of home
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150 Years of Keeping the Promise
Three Pronged Approach1. Extend the service life of
existing cemeteries
2. Develop new nationalcemeteriesa. Five (5) national
cemeteries plannedb. Five (5) Urban
cemeteries c. Eight (8) Rural
cemeteries
3. State and Tribal Cemetery Grant ProgramJefferson Barracks National Cemetery, MO
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How We Develop National Cemeteries
6-Step Process
Site Selection Environmental Assessment Land Acquisition Master Planning & Design
Development Construction Documents Construction Completion Construction of
Sacramento Valley National Cemetery
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150 Years of Keeping the Promise
National Cemetery Construction
OmahaNational Cemetery, NE
Tallahassee NationalCemetery, FL Cape Canaveral
National Cemetery, FL
Western NY area
Southern CO area
New York City area
Los Angeles area
Chicago area
San FranciscoArea-Alameda
New National Cemetery
Urban Initiative
Indianapolis area
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150 Years of Keeping the Promise
Rural Initiative
MT
IDWY
UTNV
NCA is establishing National Veterans Burial Grounds in eight states.
In May 2014, VA dedicated the first of these rural cemeteries (Yellowstone National Cemetery) in Laurel, Montana (see inset picture).
ND
WIME
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150 Years of Keeping the Promise
State and Tribal Cemetery Grants Program VA provides 100% of
development costs
93 operational state and tribal cemeteries in 45 states, Guam and Saipan
Over $566 million in grants awarded since 1988
32,000 burials in FY2013
6 new state and tribal cemeteries projected toopen between now and2015
Administrative Building Sicangu Akicita Owicahe (Rosebud Sioux Tribe Veteran Cemetery)
White River, SD
Grant Award Presentation November 2012BG William C. Doyle Veterans
Memorial Cemetery, Wrightstown, N.J.,
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Independent Study on Emerging Burial Practices
Nationwide survey with Veterans
Burial options“Green burials”Study and survey presented to NCA senior
leadership-August 2014 NCA expects to use the study as a cornerstone
of its new Strategic Plan 2015-2021
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2014 NCA Veterans Small Business Goal
NCA goal of 84%Achieved 85.1%
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Pending Regulations Establish reimbursement of casket and urn purchase
for indigent, unclaimed Veterans Expand definition of applicant for headstone and
marker applications
Memorials Benefit Management System (MBMS) Improvements to BOSS/AMAS, FNOD, and PMC Integration with VA enterprise data Integration of GPS/GIS mapping Integration of mobile capabilities
NCA Key Initiatives
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2013 ACSI Survey on OutreachPrimary methods of learning of benefits:
family members or friends (58%) and funeral homes (36%) (similar to 2012)
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Mobile Command Outreach Vehicle (MCO)
Roles Emergency Preparedness Command & Control Outreach
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Burial of Homeless Veterans
Interment Ceremony for Unclaimed VeteransQuantico National Cemetery, VA
March 16, 201336
150 Years of Keeping the Promise
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150 Years of Keeping the PromiseThank you
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