nccc quality dashboards ctop retreat 2014 evelyn schlosser, mph, ma, rn, cphq nccc director for...

NCCC Quality DashboardsCTOP Retreat 2014

Evelyn Schlosser, MPH, MA, RN, CPHQNCCC Director for Quality & Patient Safety

Acknowledgement: Artwork from “How Stella Saved the Farm” by Vijay Govindarajan and

Chris Trimble

Vision

Norris Cotton Cancer Center will discover new worlds of cancer medicine, lead efforts to prevent and cure cancer in Northern New England, and contribute to solving the problems of cancer worldwide, while providing the highest level of safe, innovative, compassionate care for patients with cancer.

NCCC QPS Goals1. Safe – Care delivery that is safe, evidence-based

and coordinated, and achieved through the deployment of high-functioning teams.

2. Innovative – Utilize technology and data to foster integration and operational changes aimed at increasing efficiency, reducing waste, and maximizing our regional footprint.    

     3. Compassionate – Provide care that is preference

based and considerate of our patients’ basic needs: appropriate access, communication, education, symptom management, and support services. 

NCCC Quality Progra

m

Measurement/ Analytics

Best Practices/ Standards

Performance Execution

Measurement Opportunities (and data) abound!

Tumor Registry eDH (to include Beacon & other Epic

clinical modules) Aria Scheduling NSQIP Billing Claims Velos

Experimenting with combined data sets Seeking new technology & functionality

Samples of Innovation in Measurement within NCCC Advance Directives Neuro-oncology clinical care measures System-wide Improvement (Voice, ICE, PRISM,

& ROC) Beacon (chemo) Reporting 1 West Outpatient Infusions Inpatient Hem/Onc Consults Radiation Oncology

treatment volumes/machine Investigational operational

measures

CTOP Measures Process

Screening/assessments/consults Cancer Staging Tumor Board Review Timeliness & appropriateness of

treatment Advance Directives on File

Outcomes Infections Treatment-related complications Patient experience/symptom

management Mortality/Survival Rates

Summary

Resources are available to support learning & growth of our measurement/understanding capacity

Early successes related to process measurement & improvement have been achieved

CTOP – what is your big idea?