network insight solution overview
Post on 13-Apr-2017
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Network Insight SolutionNetwork Insight Solution
PROVIDE THE BEST CUSTOMER EXPERIENCE THROUGH OUTSTANDING NETWORK
PERFORMANCE AND QUALITY
Network InsightNETWORK
INSIGHT
In today’s market environment, it is absolutely
essential for operators to understand what
their customers are using their network for and
how they experience it. Competition is fierce:
smartphones and data usage have increased
subscribers’ demand for bandwidth and their
expectations of service and performance. In
order to compete successfully, operators must
excel in Customer Experience Management
(CEM) to deliver continuous outstanding
customer experience.
To be successful in CEM, operators have to
manage all customer touch points, across
all channels throughout the entire customer
lifecycle.
This means that in order to deliver consistently
outstanding customer experience many, if not
all, departments at an operator need to be
engaged in the CEM. Polystar’s Network Insight
portfolio involves every part of an operator’s
organisation and delivers powerful network
analytics to a wide range of users:
Improve customer experience by supreme network quality
Be one step ahead by proactively detecting network issues
Ensure service quality, monitor and enforce SLAs for interconnect traffic
Maximise roaming revenue streams and ensure service quality
www.polystar.com | +46 8 50 600 600 | marketing@polystar.com© Polystar 2014
Network Insight Solution
Network & ServiceEngineering
Network & ServiceOperations
InterconnectDepartment
RoamingDepartment
KEY BENEFITS
Improve Customer Experience and brand loyalty
Understand network behaviour
Take control of your network
Turn network data into actionable intelligence
Gain competitive edge
www.polystar.com | +46 8 50 600 600 | marketing@polystar.com© Polystar 2014
Network insights are the foundation of any CEM approach. Polystar’s solutions remove the complexity of detailed signalling information and turn it into actionable intelligence by visualise it in a simplified and digestible manner. The embedded analytics and troubleshooting tools identify network issues for specific applications, as well as visualising the application performance in the network, right down to an individual subscriber’s experience. The advanced Polystar Network Insight solutions also offer real-time visibility of bandwidth consumption and application utilisation.
SOLUTION OVERVIEW
www.polystar.com | +46 8 50 600 600 | marketing@polystar.com© Polystar 2014
Polystar’s analytics solutions help network operators harness the value of big data
and successfully monetise their data assets.
Extracting detailed subscriber information in real-time has become an integral
part of the information value chain for big data analysis. By using the export and
integration capabilities in Polystar’s solutions, operators can benefit from even
stronger big data analysis and make better sense of the information goldmine.
Polystar’s solutions can feed other systems and are used as sources of enriched
data for third-party solutions or in-house applications, such as customer experience
management, fraud, roaming management, revenue assurance, interconnect
billing reconciliation, and OTA systems.
With Polystar’s Network Insight Solutions, operators will have the right tools at hand for delivering world-class network quality coupled with our understanding of the challenges facing operators. We know what to look for and how to act.
Polystar. An intelligent data provider delivering real time
Insights to Big Data systems
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