nhs111 update dhu. what is it? for urgent medical issues (999 remains for emergencies) available 24...
Post on 02-Jan-2016
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NHS111 Update
DHU
What is it?• For urgent medical issues (999 remains for
emergencies)• Available 24 x 7• NHS Direct 0845 service to be withdrawn• Surgeries still the primary place for patients to call
for a GP appointment• Will direct patients back to primary care if
appropriate - no ability to book appointments• Ability to despatch and ambulance if condition
assessed as an emergency
Roll out plan Phase Date Areas Covered
1 Oct 2011 Bakewell, Matlock & Chesterfield
2 20 Feb 2012 Rest of North Derbyshire
3 March 2012 Derby City
4 August 2012 Rest of Southern Derbyshire
National April 2013 All
Benefits 1• Free call for patients (from landlines and mobiles)• Better management of patients for urgent care -
OOH e.g. less peaks and trough (and ED?)• Reduced costs for practice if they stop transferring
calls to DHU out of hours• Patient given direction to most appropriate local
service and better informed for the future - thus patients happier and less likely to need recourse to Primary Care
• May provide practices with comparative data on service activity
Benefits 2
• Immediate ambulance dispatch if required; no re-triage
• A successful pilot will mean that the service is provided by the local DHU, rather than a national service
• Service available via Typetalk and in other languages
• Special patient notes can be used with 111, including frequent callers and Rightcare
• DoS also available to GPs
What does this mean to practices?• All practice team to be aware of the service • Display the promotional materials• Remove all reference to 0845 NHSD number• Update practice website, leaflet and in newsletter• Inform patient group• Decide whether to continue to divert the calls out of
hours or ask patients to re-dial• Receipt of the call information 3 minutes after call (if
system configured to do so)• Ability to provide feedback on any issues with the
service• No expected impact on workload
Funding
• 2011/12 in place• 2012/13 - partial funding from NHS Direct
contract• 2013/14 to be confirmed
Procurement
• Led by EMPACT• NHS111 and Out of Hours• Need to develop service spec (national +
additions)
Any Questions?
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