nicole hernandez cv

Curriculum Vitae

Nicole Hernandez -

Marital Status: SingleNationality: TrinidadianAge: 39

Address: LP 59 William Trace Foster Road Sangre Grande

Phone: 719-6595

Email: nicakamw@yahoo.com

Tertiary Education: Human Resource Management (BA)

Skills and Competences: Analytical Documenting Conflict Resolution Team Building Skills

Work Experience according to Industry: Software company Financial Lending Institution Entertainment

Current Endevours: Bachelors in Law (LLB)

Linkedin Professional Profile: https://www.linkedin.com/in/nicole-hernandez-81942628?trk=nav_responsive_tab_profile_pic

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Curriculum Vitae

EDUCATION

University of Greenwich (UoG) 2014 - 2015

BA (Hons) Human Resource ManagementManaging Strategy

Employee Rewards and Development

Industrial Relations

Dissertation

Association of Business Executives (ABE) 2012

Graduate Diploma in Business ManagementCorporate Strategy and Planning

International Business Case Study

Managing in Organizations

Project Management

Strategic Human Resource Management

Association of Business Executives (ABE) 2011

Higher Diploma in Business ManagementHuman resource Management

Management in Action

Organizational Behavior

Principle of Business Law

System Analysis

Accounting

Business Communication and Presentation

Economics

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Curriculum VitaeEXPERIENCE

Pro Sports Bar 2015 - 2016Project Manager: Creation and Introduction of a Human Resource Management System

Creation and introduction of: Human Resource Management Policy (this involved researching the labor laws of Trinidad and Tobago and best practice standards), Job Descriptions, Employee Incentive Packages, the provision of Customer Service Training and Overseeing, Controlling and Introducing these packages to help both the employer as well as employees have a smooth transition of change management.

Western United Credit Union 2014Project ManagerAnalyze and implement the migration of an Arrears Management System from a Period Management System - This included analyzing the entire loan portfolio records, highlighting the issues surrounding the records and making recommendations.

Aero Services Credit Union 2013

Project ManagerAnalyze and implement the migration of an Arrears Management System from a Period Management System. This included analyzing the entire loan portfolio records, highlighting the issues surrounding the records and making recommendations.

AMGECU Credit Union 2012 – 2014

Debt Recoveries OfficerMeeting with delinquent members to ascertain reasons for delinquency

Providing solutions such as the restructuring of loans, freezing of interest according to members’ situation.

Preparing monthly progress reports for the committees and board members

Micro Software Designs Limited 2007 - 2012

Quality Assurance Officer 11

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Curriculum Vitae Computer software testing - Ensuring the software met with end user and design

specification. This was validated by testing program to ensure it do what it was design to do and don’t do what it was not design to do.

Documenting of: Findings, End User Guides, Testing approach that other testers can use as reference and

Providing training to both the frontlinet staff and clients.

Micro Software Designs Limited 2006-2007

Administrative AssistantCoordinating training sessions, renewing contracts and routing phone calls between clients and the support department.

Eckler Chemicals 2005

Sales CoordinatorEnsuring customers were stock up with the company’s product

Coordinating deliveries between customer and delivery department

Courts Limited 2004

CommunicatorResolving client complaints

Coordinating deliveries and returns from customers

SKILLS

• Analytical

• Supervisory

• Team Building

• Communication

•Technical

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Curriculum VitaeCERTIFICATES

• Excellence in Customer Care and Service

• CompTIA A+ Certification

• Advanced Practical Accounting

• Microsoft Office Specialist

• Introduction to Public Relations

• Telephone Sales and Techniques

•Anti Money Laundering & Counter Financing of Terrorism 2014

• Procedure for the Resolution of Disputes under S 67 of the Co-operative Societies Act

CURRENTLY PURSUING

Bachelor of Laws (LLB) University of LondonContract Law

Criminal Law

Common Law Reasoning and Institutions

Public Law

REFERENCES

Beverly Young Collingsworth HowardAMGECU Credit Union Micro Software Designs LimitedGeneral Manager General Manager735-4921 688-6780

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