nottingham university hospital have implemented advanced wireless solutions in their hospital, what...

Collaboration and

communication technology

at the heart of hospital

transformation

Dean WestcottDirector of Finance, NHS West Essex

Vice President, ACCA

March 2010

• ACCA approach and experience

• Background to NUH project

• Solution

• Early findings

ACCA approach and experience

Previous eHealth studies:

• The cost benefit of electronic patient referrals in Denmark

• Telecardiology in Italy: benefits from a telemedicine network connecting chronic patients, general practitioners and healthcare provider organisations

Background to NUH project

Nottingham University Hospitals NHS Trust

• Large acute teaching trust formed on 1 April 2006

• 2 separate campuses

• Population 2.5m

• Over 13,000 staff

• 1,600 beds

Background to NUH project

Operational review

• Poor infrastructure

• Communication issues

• Quality of care implications

Solution

• Trust wide business case

• Cisco proposal

• Outline solution

Solution

Emergency department

• Geographically distinct

• Front door of hospital

• Growing demand

Solution

Nov 2008

Installation of core infrastructure commenced

Oct 2009

Implementation of telephony services in ED utilising fixed

and portable handsets featuring:• a phone directory

• a staff locator

• push to talk functionality

• group messaging system

• automatic updates from clinical systems

Early findings

• Patient waiting times

• Patient value added time

• Patient satisfaction

• Indicative cost savings v investment

• Staff satisfaction

‘Surprisingly the installation of the new technology

has actually increased human interaction.

The new system has the human factor – you ring and

can talk to someone at the other end. This human

element mixed with technology supports a more

collaborative working environment.

Richard Tucker, Superintendent Radiographer, ED, NUH

Thank you