np911 072809 slides

© Andy Goodman 2009. This material cannot be copied or reproduced without permission.

A partnership of Lipman Hearne and Andy Goodman

Network for Good presents

Dialing In, Logging On, Nodding Off The True Costs of Teleconferences, Videoconferences and Webinars

Welcome

Andy Goodman Director

Agenda

•  The Premise

• Toplines from the Research

• Teleconferences

• Videoconferences

•  Webinars

•  Resources

The Premise Part One

YOU ARE HERE

WASHINGTON, DC

The Premise Part One

The Premise Part One

HQ

HQ

HQ HQ

The Premise Part One

HQ

HQ

HQ HQ

HOME HOME

The Premise Part One

HQ

HQ

HQ HQ

HOME HOME

NYC NYC

The Premise Part One

HQ

HQ

HQ HQ

HOME HOME

NYC NYC

LA

The Premise Part One

HQ

HQ

HQ HQ

HOME HOME

NYC NYC

LA

TELECONFERENCE

The Premise Part One

HQ

HQ

HQ HQ

HOME HOME

NYC NYC

LA

SAVES

The Premise Part Two

= Now everyone works in the same place.

13

The Premise Part Two

The Premise Part Two

The Premise Part Two

eating lunch

someone’s yelling

checking email

updating Facebook

The Premise

TELECONFERENCE

The Premise

TELECONFERENCE

I can’t hear you.

You can’t hear me?

Where’s Jan? Is she

on yet?

Was there some sort of agenda

for this call?

Why isn’t anyone

friending me?

The Premise

SAVES

The Premise

WASTES

The Question Given the economic downturn…

Will having more meetings (and trainings) via teleconference, videoconference and webinar be a good thing?

The Research March 16 to April 6, 2009

1,218 RESPONDENTS (US and Canada)

The Research March 16 to April 6, 2009

1,218 RESPONDENTS

58.4% Nonprofit

13.7% Government

12.6% Foundation

6.7% Education

8.6% Other

By Sector

The Research Respondents

1,218 RESPONDENTS

37.8% 5 years or fewer

21.9% 6-10 years

26.5% 11-20 years

12.9% 21+ years

By Experience Level

The Research Respondents

Education 35%

Health 34%

Children & Youth 32%

Environment 29%

Civic Engagement 19%

Poverty 19%

Social Justice 18%

Housing 12%

Arts 11%

Women’s Rights 8%

Employment 8%

Humanitarian Aid 7%

Immigration 5%

Civil Rights 5%

Reproductive Rights 4%

Gay & Lesbian Rights 3%

Election Reform 2%

All Other 34%

By Issue

The Research Respondents

TELECONFERENCE WEBINAR VIDEOCONFERENCE

The Research Usage

Participate frequently or very frequently: 59% 8% 25%

TELECONFERENCE WEBINAR

Increase 46%

Decrease 6%

Stay Same 48%

Increase 56%

Decrease 5%

Stay Same 39%

Increase 49%

Decrease 5%

Stay Same 46%

VIDEOCONFERENCE

The Research Usage

TELECONFERENCE WEBINAR VIDEOCONFERENCE

The Research Usage Compared with Training

TELECONFERENCE WEBINAR VIDEOCONFERENCE

Participate frequently or very frequently: 59% 8% 25% Believe usage will increase: 49% 46% 56% Have no training in how to use effectively: 75% 71% 72%

The Research Usage Compared with Training

QUESTIONS & COMMENTS

31

Accomplish objective

Involve all participants

Skill of call leader

REPORT CARD

Teleconferences

32

Accomplish objective

Involve all participants

Skill of call leader

REPORT CARD B-

C+

B-

Teleconferences

33

Poor leadership

Lack of participation

Can’t hear others on call

COMMON PROBLEMS Frequency

Too many on call

No agenda, objective

Missing key materials

Teleconferences Problems

Teleconferences Problems

Teleconferences Problems

36

Poor leadership

Lack of participation

Can’t hear others on call

COMMON PROBLEMS Frequency

Too many on call

No agenda, objective

Missing key materials

Teleconferences Problems

37

Poor leadership

Lack of participation

Can’t hear others on call

COMMON PROBLEMS Frequency

Too many on call

No agenda, objective

Missing key materials

1

Teleconferences Problems

38

Poor leadership

Lack of participation

Can’t hear others on call

COMMON PROBLEMS Negative Impact

Too many on call

No agenda, objective

Missing key materials

Teleconferences Problems

39

Poor leadership

Lack of participation

Can’t hear others on call

COMMON PROBLEMS Negative Impact

Too many on call

No agenda, objective

Missing key materials

1

Teleconferences Problems

40

ADDITIONAL PROBLEMS Answers to Open-Ended

Teleconferences Problems

“Besides the six factors listed above, what else makes a teleconference a waste of your time?

41

Poor leadership

Lack of participation

Can’t hear others on call

COMMON PROBLEMS

Too many on call

No agenda, objective

Missing key materials

Teleconferences Problems

42

ADDITIONAL PROBLEMS Answers to Open-Ended

Poor time management 20%

Noise, technical problems 16%

Insufficient interaction 13%

Too much info for time allotted 13%

Poor planning/lack of follow 12%

Teleconferences Problems

43

Teleconferences Problems

Verbatim comment from survey

“The purpose of the meeting doesn't match the medium. For example, the

purpose is to wrestle with a difficult issue with opposing positions represented, but the phone is too impersonal to allow for

constructive dialogue.”

PURPOSE = MEDIUM

44

Teleconferences Problems

Verbatim comment from survey

“Most of ours are mixed (some on phone and some in person), which

brings its own set of problems, as some people talk only to the group that is

physically present.”

HEY, WHAT ABOUT ME?

45

Teleconferences Desired Attributes

ATTRIBUTES Answers to Open-Ended

“What makes a teleconference a good use of your time?

46

Teleconferences Desired Attributes

ATTRIBUTES Answers to Open-Ended

Focused agenda, clear goal 29%

Well organized, reach goal 27%

Connect without travel 21%

Good facilitator/moderator 19%

Learned new information 18%

47

Teleconferences Summary

Verbatim comment from survey

“In general, meetings can be a waste of time whether done in person or done on a teleconference. I don't see the

medium as the issue. Useless meetings are useless meetings either

on phone or in person.”

MESSAGE: IT’S NOT THE MEDIUM

QUESTIONS & COMMENTS

Accomplish objective

Involve all participants

Skill of meet-ing leader

REPORT CARD Help.

Videoconferences

Accomplish objective

Involve all participants

Skill of meet-ing leader

REPORT CARD B-

C+

B-

Help.

Videoconferences

51

Poor leadership

Lack of participation

COMMON PROBLEMS Frequency

No agenda, objective

Missing key materials

Technical problems

Too many people, sites

Videoconferences Problems

52

Poor leadership

Lack of participation

COMMON PROBLEMS Frequency

No agenda, objective

Missing key materials

1 Technical problems

Too many people, sites

Videoconferences Problems

53

Poor leadership

Lack of participation

COMMON PROBLEMS Negative Impact

No agenda, objective

Missing key materials

Technical problems

Too many people, sites

Videoconferences Problems

54

Poor leadership

Lack of participation

COMMON PROBLEMS Negative Impact

No agenda, objective

Missing key materials

1 Technical problems

Too many people, sites

Videoconferences Problems

55

Poor leadership

Lack of participation

COMMON PROBLEMS Frequency / Negative Impact

No agenda, objective

Missing key materials

1 Technical problems

Too many people, sites

Videoconferences Problems

1

56

1

Videoconferences Problems

ADDITIONAL PROBLEMS Answers to Open-Ended

“Besides the six factors listed above, what else makes a videoconference a waste of your time?

57

Poor leadership

Lack of participation

COMMON PROBLEMS

No agenda, objective

Missing key materials

Technical problems

Too many people, sites

Videoconferences Problems

58

1

Videoconferences Problems

ADDITIONAL PROBLEMS Answers to Open-Ended

Tech problems, noise 33%

Time management, lateness 12%

Lack of agenda, clear goal 11%

Boring, irrelevant topics 11%

Poor leadership/facilitation 7%

59

Videoconferences Problems

STOP LOOKING AT ME! “I hate that your image is always on the screen even though you are not actively speaking - I feel

like I'm always under the microscope.”

60

Videoconferences Problems

START LOOKING AT ME!

“Cameras must move to capture the image of the person

speaking. A talking head off-screen is wasteful and counter to

building relationships.”

61

Videoconferences Problems

SOMEBODY CALL I.T.!!! “The technology seems to fail

every time. Way too much time is spent on the technology and

not enough on substance.”

62

1

Videoconferences Desired Attributes

ATTRIBUTES Answers to Open-Ended

“What makes a videoconference a good use of your time?

63

1

Videoconferences Desired Attributes

ATTRIBUTES Answers to Open-Ended

No tech problems, noise 34%

Good time mgmt., etiquette 13%

Focused agenda, clear goal 12%

Interesting, relevant topics 12%

Good presenter/facilitator 7%

64

1

Videoconferences Summary

“Content trumps technology every

time.

MESSAGE: IT’S STILL NOT THE MEDIUM

QUESTIONS & COMMENTS

Accomplish objective

Involve all participants

Skill of web-inar leader

REPORT CARD

Webinars

Accomplish objective

Involve all participants

Skill of web-inar leader

REPORT CARD B

B

B

Webinars

Poor leadership

Lack of participation

Technical problems

COMMON PROBLEMS Frequency

Boring visuals

No agenda, objective

Missing key materials

Webinars Problems

Poor leadership

Lack of participation

Technical problems

COMMON PROBLEMS Frequency

Boring visuals

No agenda, objective

Missing key materials

1

Webinars Problems

Poor leadership

Lack of participation

Technical problems

COMMON PROBLEMS Negative Impact

Boring visuals

No agenda, objective

Missing key materials

Webinars Problems

Poor leadership

Lack of participation

Technical problems

COMMON PROBLEMS Negative Impact

Boring visuals

No agenda, objective

Missing key materials

1

Webinars Problems

Webinars Problems

ADDITIONAL PROBLEMS Answers to Open-Ended

“Besides the six factors listed above, what else makes a webinar a waste of your time?

Poor leadership

Lack of participation

Technical problems

COMMON PROBLEMS

Boring visuals

No agenda, objective

Missing key materials

Webinars Problems

Webinars Problems

ADDITIONAL PROBLEMS Answers to Open-Ended

Poor leadership/facilitation 24%

Tech problems, noise 20%

Misleading description of topic 18%

Too much info for time allotted 16%

Boring/irrelevant topic 14%

Webinars Problems

DAVID BYRNE NEED NOT APPLY

“In too many cases, a webinar ends up being a ‘talking head,’ and there are many distractions and attractions to multitask. The speaker must make it interesting

enough for participants to concentrate.”

Webinars Problems

TYPING INTO THE VOID

“It’s very frustrating to be typing questions and wondering if they are going to Never Never Land and weren’t received or are just being ignored because [they’re] not

enough help for the presenter.”

Webinars Problems

YOU KNOW IT’S BAD WHEN THEY’RE ASKING

FOR POWERPOINT

“Many webinar leaders make the mistake of just repeating verbatim the PowerPoint

presentation. What a waste. If that’s all the facilitator is going to do, just give me the

PowerPoint and let me read it on my own.”

ATTRIBUTES Answers to Open-Ended

Webinars Desired Attributes

“What makes a webinar a good use of your time?

ATTRIBUTES Answers to Open-Ended

Good presenter/facilitator 24%

No tech problems, noise 20%

Title matches topic 18%

Excellent visuals 17%

Relevant/interesting topic 14%

Webinars Desired Attributes

Webinars Summary

MESSAGE: FOR THE LAST TIME…

“A good webinar is largely determined by the same skills as any good presentation --

engaging content, presenter's ability to connect with the audience (which can be harder

online), use of stories and examples, etc.”

QUESTIONS & COMMENTS

TELECONFERENCE WEBINAR VIDEOCONFERENCE

The Takeaway

TELECONFERENCE WEBINAR VIDEOCONFERENCE

1.  Telemeetings may save money, but if they waste time, they may not be a net positive.

The Takeaway

TELECONFERENCE WEBINAR VIDEOCONFERENCE

1.  Telemeetings may save money, but if they waste time, they may not be a net positive.

2.  If you have no training, you’ll spend more time focused on how you’re meeting instead of why you’re meeting.

The Takeaway

TELECONFERENCE WEBINAR VIDEOCONFERENCE

1.  Telemeetings may save money, but if they waste time, they may not be a net positive.

2.  If you have no training, you’ll spend more time focused on how you’re meeting instead of why you’re meeting.

3.  Bad meetings are bad meetings no matter how they’re held. To improve your telemeetings, brush up on your meeting skills first.

The Takeaway

Resources New Report!

To request a free copy, send an email to lori@agoodmanonline.com

Resources New Report!

Resources New Report!

Resources Teleconferences

www.usaconferencing.com/tips.htm

Resources Teleconferences

www.bnet.com

Resources Videoconferences

Dean Freedman Director of New Technology EdNet

agoodmanonline.com/publications

October 2006

Resources Videoconferences

Dean Freedman Director of New Technology EdNet

Resources Webinars

A new online class on how to conduct more effective webinars will be announced in the fall and posted on The Goodman Center website.

Stay tuned!

Resources Webinars

Presenting – Eye Contact

Webinar

Resources Webinars

Presenting – Eye Contact

Webinar

Talk Radio + Visuals

Webinar

Resources Webinar on Meetings

October 27th (9-10a Pac.) • Crafting a real agenda • Techniques for leading

meetings (pt. 1)

October 29th (9-10a Pac.) • Review of student agendas • Techniques for leading

meetings (pt. 2) • Improving meetings as a

participant

Resources Webinar on Meetings

Meetings: Less Pain, More Gain

Resources New Report!

To request a free copy, send an email to lori@agoodmanonline.com

QUESTIONS & COMMENTS

Dialing In, Logging On, Nodding Off The True Costs of Teleconferences, Videoconferences and Webinars

Thanks for joining us!

Visit us on the web at www.thegoodmancenter.com