office of the managing director 2004 accomplishments
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OFFICE OF THE MANAGING DIRECTOROFFICE OF THE MANAGING DIRECTOR2004 Accomplishments2004 Accomplishments
Linking Strategic Vision and Goals to Daily ActivitiesLinking Strategic Vision and Goals to Daily Activities
STRATEGIC PLANSTRATEGIC PLAN
MULTI-YEAROUTCOME
INDICATORS
MULTI-YEAROUTCOME
INDICATORS
ANNUALANNUALOUTPUTSOUTPUTSANNUALANNUALOUTPUTSOUTPUTS
Performance Management Leads to Consumer Satisfaction
Performance Management Leads to Consumer Satisfaction
• Performance-based budgeting integrates long-term vision with annual resource allocations
• Tying performance appraisals to the Strategic Plan emphasizes vision-oriented action
• Linking IT resources to long-term vision reinforces goal accomplishment
Modernize The FCC: Modernize The FCC:
Not Achieved Not Achieved Achieved Achieved
0
5
10
151111
11
Number of Goals AchievedNumber of Goals Achieved
Increase Agency Achievement of Strategic GoalsIncrease Agency Achievement of Strategic Goals
Become More Credible By Doing What We Say We’ll DoBecome More Credible By Doing What We Say We’ll Do
Reduce Time to CompletionReduce Time to Completion
0
10
20
30
40
50
FY04FY04FY03FY03
182 Items Released182 Items Released
166 Items Released166 Items Released
1515
3131
1010
2828
DaysDays
Adoption to Release Circulation to Adoption
Modernize The FCC: Modernize The FCC:
180 Items Released180 Items Released
1212
4242
FY02FY02
Average Time Required to Complete RulemakingsAverage Time Required to Complete Rulemakings
Become More Dependable by Releasing Rules in a Timely MannerBecome More Dependable by Releasing Rules in a Timely Manner
25%25%
50%50%
75%75%
100%100% 95%Agency Goal
95%Agency Goal
Percentage of Tracked Actions
Completed within their
stated Goals
Increase EfficiencyIncrease EfficiencyModernize The FCC: Modernize The FCC:
96%96%98%98%
97%97%
FY02FY02 FY03FY03 FY04FY04
Actions Disposed Of Within GoalActions Disposed Of Within Goal
Become a Better Steward of Public ResourcesBecome a Better Steward of Public Resources
0
100,000
200,000
300,000
400,000
500,000
600,000
FY 02 FY 03 FY 04
Modernize The FCC: Modernize The FCC:
92% E-Filed92% E-Filed95% E-Filed95% E-Filed92% E-Filed92% E-Filed
572,531572,531
48,69648,696
545,676545,676 520,333520,333
30,16230,162 46,64246,642
Filed Manually
Filed Electronically
Increase EfficiencyIncrease Efficiency
FY 04 Percentage of Actions Filed ElectronicallyFY 04 Percentage of Actions Filed Electronically
Become an Easier Place to Do BusinessBecome an Easier Place to Do Business
Appropriate Staff MixAppropriate Staff MixModernize The FCC: Modernize The FCC:
• Workforce Planning Report
• Voluntary Early Retirement Authority (VERA)
Have Staff Who Can Handle the Issues ExpertlyHave Staff Who Can Handle the Issues Expertly
Excellent Staff DevelopmentExcellent Staff Development
• Individual development plans for all employees
• FCC University expansion continues
• Expanded in-house training program
Modernize The FCC: Modernize The FCC:
Have Staff Who Are Responsive to StakeholdersHave Staff Who Are Responsive to Stakeholders
275%+ Increase in TrainingModernize The FCC: Modernize The FCC:
5,0005,000
6,0006,000
7,0007,0008,0008,000
4,0004,000
3,0003,000
2,0002,000
1,0001,000
FY 01FY 01 FY 02FY 02 FY 03FY 03 FY 04FY 04
1,5591,559
3,4823,482
4,9004,900
7,2817,281
Staff Participation in Training ActivitiesStaff Participation in Training Activities
FY 2005 InitiativesFY 2005 Initiatives• Expand the Use of Web-based, Collaborative Technologies
• Revamp existing processes in order to make decisions faster and more efficiently
• Move toward the staff we need for the future by developing a Human Capital Strategic Plan
• Implement a Learning Management System that allows us to better manage employee training activities
• Continue progress toward the Strategic Goal of Modernizing the FCC
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