omnichannel - qvantelomnichannel provides flexible, cross-channel functionalities such as the...

OMNICHANNELBecome your customers’ trusted digital partner.

Qvantel Omnichannel enables CSPs to engage in meaningful dialog with customers during their purchase and support journeys by allowing customers to manage their own digital life. Empowering the customer actually leads to higher conversion rates and lower service-related costs.

Key benefits• Intuitive digital touch points • Online customer engagement• Consistent and positive

experience despite complexity in offerings

• Enables fast and smooth transactions while facilitating the building of deep relationships

• 5-Play readiness

WhyAn adaptive Service Browser makes purchasing simple.

Omnichannel

Omnichannel is the confluence of channel solutions and touch-points that enables the customers’ shopping and support journeys through various media, and supporting both self-service and assisted interactions.

Key features• Brand-new interactional concepts

enabling the Digital Customer and Digital Business

• Convergence of sales and (self-)service journeys

• Versatile multi-basket capability• Personalized recommendations and

campaign management • Customer insight-driven interactions

WhatCommunication Space gathers all customer's services and relations into a single view.

Omnichannel

Omnichannel provides flexible, cross-channel functionalities such as the convergence of sales and support journeys, smart basket building and sharing, context-aware assistance and continuous customer profiling.

How

ChangeManagement

Direct API(Order-time)

CASE AND CONTACTMANAGEMENT

Customer Events

Technical ProductInformation

Enriched ProductInformation

PaymentGateway

CashierSystem

DirectoryServices

UNIFIED EXPERIENCE

Orders Changes &Updates

CustomersAgreements

Billing...Orders

Changes &Updates

Changes &Updates

CustomersAgreements

Billing...

OMNICHANNELSALES & SUPPORT

OMNIPLATFORM

CSRTOOLBOX

B2BSALES TOOL

BSSAPI (+ HPD)

PRODUCT ANDFULFILLMENT

CATALOG

PRODUCTINFORMATIONMANAGEMENT

CONTENTMANAGEMENT

ORDERORCHESTRATION& MANAGEMENT

BSS BACKENDAND SERVICES

Recommendations

Qualifications

Technical ProductInformation

BSS BACKENDAND SERVICES

RULESENGINE

Omnichannel

Contact+358 20 744 9500

sales@qvantel.comwww.qvantel.com Lautatarhankatu 6

00580 Helsinki, Finland