operation and maintenance policy
Post on 31-Oct-2021
1 Views
Preview:
TRANSCRIPT
Operation and Maintenance Policy
Rural Drinking Water and Sanitation Department,
Government of Karnataka
August 2021
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
i
Table of Contents
Table of Contents ............................................................................................................... i Abbreviations ....................................................................................................................iv
List of Figures ................................................................................................................. viii List of Tables ....................................................................................................................ix
Definition of Terms used in the O&M policy............................................................................xi
Chapter I – Introduction ......................................................................................................17
1.1 Goal ......................................................................................................................18 1.2 Objectives of O&M Policy .........................................................................................18
1.3 Scope of the Policy ..................................................................................................18 1.4 Need for O&M Policy ...............................................................................................18
1.5 Components of Operation and Maintenance ................................................................19 1.6 Category of Rural Water Supply Schemes...................................................................19
1.7 Governance and Institutional aspects .........................................................................20 1.8 Water Policies.........................................................................................................21
1.9 Organization of Operation and Maintenance Policy .......................................................21
PART A: OPERATION AND MAINTENANCE OF MULTI VILLAGE SCHEMES
(MVS).............................................................................................................................. 23
Chapter II: Policy Statements for Operation and Maintenance of Multi Village Schemes .........23
2.1 Water Source (Sustainability, Quantity and Quality of Water) .........................................23 2.2 Inf rastructure for Water Supply (Intake, Treatment, Transmission, Storage, Distribution) ....24
2.3 Finance Management (Income & Expenditure).............................................................26 2.4 Human Resources and Capacity Building....................................................................28
2.5 Governance and Institution .......................................................................................28
Chapter III: Implementation Strategies for Operation and Maintenance of Multi Village Schemes
.........................................................................................................................................29 3.1 Water Source (Sustainability, Quantity and Quality of Water) .........................................29
3.2 Inf rastructure for Water Supply (Intake, Treatment, Transmission, Storage, Distribution) ....31 3.3 Finance Management (Income & Expenditure).............................................................34
3.4 Human Resources and Capacity Building....................................................................39 3.5 Governance and Institution .......................................................................................40
PART B: OPERATION AND MAINTENANCE (O&M) OF SINGLE VILLAGES
SCHEMES (SVS) AND IN-VILLAGE DISTRIBUTION NETWORK (IVDN) .............. 42
Chapter IV: Policy Statements for Operation and Maintenance of Single Villages Schemes and In-Village Distribution Network............................................................................................42
4.1. Water Source..........................................................................................................42 4.2. Water Supply Inf rastructure.......................................................................................42
4.3. Finance Management in O&M ...................................................................................43 4.4. Staffing, Capacity Building, IEC and Community Mobilization .........................................43
4.5. Governance and Institution .......................................................................................44
Chapter V: Implementation Strategies for Operation and Maintenance of Single Village
Schemes and In-Village Distribution Network.......................................................................45 5.1 Water Source..........................................................................................................45
5.2 Water Supply Inf rastructure.......................................................................................46
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
ii
5.3 Finance Management in O&M ...................................................................................49
5.4 Staffing, Capacity Building, IEC and Community Mobilization .........................................51 5.5 Governance and Institution .......................................................................................51
PART C: ANNEXURES ................................................................................................ 54
Chapter VI: Annexures for O&M of MVS ...............................................................................54 Annexure 1 Protocol for Water Quality Monitoring ................................................................54
Annexure 2 Format for Water Quality Monitoring at district level water quality labs (MVS) ..........56 Annexure 3 G.O. on implementation of O&M Policy for Rural Water Supply schemes................57
Annexure 4 G.O. on Tariff for bulk water supply f rom Multi Village Schemes in the State ...........59 Annexure 5 Operation, Maintenance and Management Manual for Rural Water Supply Schemes ..
...................................................................................................................61 Annexure 6 Tripartite Agreement between RDWSD, Water Utility and GP for O&M...................65
Annexure 7 Bi-party Agreement between RDWSD and Urban Local Body / GP for O&M ...........68 Annexure 8 Log Book Format for recording Bulk Water Consumption in kL (OHT/BWM Level) –
MVS ...................................................................................................................70 Annexure 9 Monthly Consolidated Data on Bulk Water Consumption (GP/ULB Level) for MVS ...71
Annexure 10 Format for generating Monthly Bills on Bulk Water Consumption, and Demand (MVS) ..................................................................................................................72
Annexure 11 Billing and Collection of Water Tariff / Process Flow – MVS .................................73 Annexure 12 Roles & Responsibilities of RDWSD Officials, O&M Contractor and other
Departments ..................................................................................................................74 Annexure 13 Water Tariff Calculation - MVS ........................................................................75
Annexure 14 Annual O&M Plan for MVS .............................................................................76 Annexure 15 Note on packaging of O&M Contracts of MVS at district level ...............................80
Annexure 16 Note on renewal of O&M Contracts and Handing over f rom Old to New Contractor .81 Annexure 17 Note on calculation of O&M contract amount based on Key Performance Indicators
(MVS) ..................................................................................................................83 Annexure 18 Note on Trainings at State and Division Level ....................................................88
Annexure 18.1 Reporting Format for Training Achievement .................................................89 Annexure 19 Operation and Maintenance (O&M) Cell under RDWSD ......................................90
Annexure 20 Note on Metering ..........................................................................................94 Annexure 21 Management Information System for MVS ........................................................99
Annexure 21.1 Format for capturing baseline information on MVS ...................................... 100 Annexure 21.2 Format for capturing O&M related data on MVS ......................................... 102
Annexure 22 Grievance Redressal Mechanism (GRM) for MVS ............................................ 103
Chapter VII: Annexures for O&M of SVS and IVDN.............................................................. 106 Annexure 23 Operation, Maintenance and Management of Rural Water Supply Schemes-SVS and
IVDN- Model Bylaws, 2021 for the State of Karnataka .......................................................... 106 CHAPTER I – GENERAL .............................................................................................. 106
CHAPTER II – Powers, Functions, Roles and Responsibilities of key stakeholders related to Operation and Maintenance of Rural Water Supply Schemes ............................................. 110
CHAPTER III – Operation and Maintenance of Single Village Schemes (SVS) and In-Village Distribution Network (IVDN) .......................................................................................... 115
CHAPTER IV – Water Tariff and Finance Management for O&M of SVS and IVDN................ 118 CHAPTER V – Governance and Institutional Arrangements for O&M of SVS and IVDN.......... 120
CHAPTER VI – Capacity Building, IEC and Community Mobilization Component for O&M of SVS and IVDN ................................................................................................................... 123
Annexures to the GP level Bylaw ................................................................................... 125 Annexure 23.1 : Log Book Format for Pump House- SVS.................................................. 126
Annexure 23.2 : Village level OHT Quarter-wise Cleaning Schedule ................................... 127 Annexure 23.3 : Indent and Purchase of Spares and Consumables .................................... 128
Annexure 23.4 : Water Quality Testing with Field Test Kits (FTK) ....................................... 129
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
iii
Annexure 23.5 : Note on Recharging of traditional water sources and borewells, using provisions
of NREGS ........................................................................................................... 132 Annexure 23.6 : Incremental Block Tariff in rural water supply at domestic consumer level ..... 135
Annexure 23.7 : Consumer Bill Model- GP Level.............................................................. 135 Annexure 23.8 : Consumer Ledger ................................................................................ 136
Annexure 23.9 : Annual O&M Plan and Budget for SVS and IVDN ..................................... 137 Annexure 23.9.1 : Format for Annual Budget on SVS and IVDN ......................................... 137
Annexure 23.10 : Criteria for determining the staffing Pattern at GP Level............................ 139 Annexure 23.11 : Protocol for Grievance Redressal Mechanism at GP Level........................ 140
Annexure 23.12 : Format for uploading complaints on the PARIHARA portal by GPs with regard to SVS/IVDN ......................................................................................................... 141
Annexure 23.13 : Draft Content of GP level Trainings for rural water supply sector ................ 142 Annexure 23.14 : Reporting Format for Achievement under Training ................................... 144
Annexure 23.15 : Reporting/ Monitoring Format for IEC campaign ...................................... 145 Annexure 23.16 : Management Information System for SVS and IVDN................................ 146
Annexure 23.16.1 : Format for capturing Baseline data on SVS and IVDN ........................... 147 Annexure 23.16.2 : Format for capturing O&M information on SVS and IVDN ....................... 148
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
iv
Abbreviations
Abbreviation Explanation
A/A Administrative Approval
ACD Actual Completion Date
AE Assistant Engineer
AEE Assistant Executive Engineer
ASHA Accredited Social Health Activist
BCC Behaviour Change Communication
BIS Bureau of Indian Standards
BOD Biological Oxygen Demand
BOQ Bill of Quantities
BWM Bulk Water Meter
BWSSB Bangalore Water Supply & Sewerage Board
CE Chief Engineer
CEO Chief Executive Officer
CD Date of Commencement or Commencement Date
CM Chief Minister
COD Commercial Operation Date
COD Chemical Oxygen Demand
CSS Civil Standard Specification
CTC Commercial Tap Connections
CWR Clear Water Reservoir
DBOT Design, Build, Operate and Transfer
DBT Design, Build and Transfer
DCB Demand Collection Balance
DD Delay Damages
DDT Dichlorodiphenyltrichloroethane
DLP Defect Liability Period
DOC Date of Commissioning
DOW Description of Work
DPR Detailed Project Report
E. Coli Escherichia Coli
EE Executive Engineer
EIRL Extra Item Rate List
EIS Executive Information System
EOI Expression of Interest
EOT Extension of Time
EOT Electric Overhead Traveling Crane
EPC Engineering, Procurement and Construction
ESCOM Electricity Supply Company
ELSR Elevated Level Service / Storage Reservoir
FD Finance Department
FHTC Functional Household Tap Connection
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
v
Abbreviation Explanation
FTK Field Test Kits
GIS Geographic Information System
GLSR Ground Level Service / Storage Reservoir
GO Government Order
GP Gram Panchayat
GRM Grievance Redressal Mechanism
HCH Hexachlorocyclohexane
HH / HHs Household / Households
HMI Human Machine Interface
HQ Head Quarters
HR Human Resource
HSW Health, Safety and Welfare
HTC Household Tap Connections
ICD Intended Completion Date
IEC Information Education Communication
ITT Invitation to Tender
IMIS Integrated Management Information System
INR Indian Rupee
IPS Intermediate Pumping Station
IR Impounding Reservoir
IS Indian Standards
ISA Implementation Support Agency
ITC Industrial Tap Connections
IVDN In-Village Distribution Network
JE Junior Engineer
JJM Jal Jeevan Mission
JV Joint Venture
kL Kilo Litre
KPI Key performance indicator
KGSPRA Karnataka Gram Swaraj and Panchayat Raj Act 1993
KSWP Karnataka State Water Policy, 2002, 2019 (Draft)
KUIDFC Karnataka Urban Inf rastructure Development & Finance Corporation
KUWS&DB Karnataka Urban Water Supply & Drainage Board
L Litre
LD Liquidated Damage
LPCD Liters Per Capita per Day
LS Lif ting Station
M.Sc Master of Science
MBR Master Balancing Reservoir
MCC Motor Control Centre
mg/l Milligram per litre
μg/l Microgram per litre
MIS Management Information System
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
vi
Abbreviation Explanation
MLD Million Liters per Day
MVS Multi Village Scheme
MWS Mini Water supply Scheme
NABL National Accreditation Board for Testing and Calibration Laboratories
NRDWP National Rural Drinking Water Programme
NREGS National Rural Employment Guarantee Scheme
NRW Non-Revenue Water
NTU Nephelometric Turbidity Units
NWP National Water Policy
O&M Operation and Maintenance
OHT Over Head Tank
PAC Powdered Activated Carbon
PD Planning Department
PDO Panchayat Development Officer
pH Potential of Hydrogen/ Power of Hydrogen
PLC Programmable Logic Controller
PMC Project Management Consultant
PMU Project Management Unit
POW Programme of Work
PQQ Pre-Qualif ication Questionnaire
PRI Panchayat Raj Institutions
PSP Public Stand Post
RDPRD Rural Development and Panchayat Raj Department
RDWSD Rural Drinking Water and Sanitation Department
RFI Request for Information
RFP Request for Proposal
RFQ Request for Quotation
RFQ Request for Qualification
Rs. Rupee
RWSS Rural Water Supply Scheme
SC Scheduled Caste
SCADA Supervisory Control and Data Acquisition
SOP Standard Operating Procedures
SOR Schedule of Rates
SSLC Secondary School Leaving Certificate
ST Scheduled Tribe
SVS Single Village Scheme
TP Taluk Panchayat
T/S Technical Sanction
ToT Training of Trainers
TPI Third Party Inspection
TP Tender Premium
ULB Urban Local Body
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
vii
Abbreviation Explanation
UPS Uninterrupted Power Supply
UWU Urban Water Utility
VO Variation Order
VT Vertical Turbine
VWSC Village Water and Sanitation Committee
WPP Water Purif ication Plant
WQT Water Quality Testing
WTP Water Treatment Plant
ZBR Zonal Balancing Reservoir
ZP Zilla Panchayat
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
viii
List of Figures
Figure 1: Components of Operation and Maintenance Error! Bookmark not defined. Figure 2: Process Flow for Billing and Collection of Water Tariff in MVS 73 Figure 3: Renewal of O&M Contracts- Flow Process 82 Figure 4: Organogram for O&M Cell 91 Figure 7: Overview of MIS 99 Figure 8: Monitoring Framework and Data flow 100 Figure 9: Information Flow Process in PARIHARA 104
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
ix
List of Tables
Table 1: Proposed Bulk water tariff for MVS 26
Table 2: Implementation strategy - Water source for MVS 29 Table 3: Implementation strategy - Water Supply Inf rastructure for MVS 31
Table 4: Implementation strategy - Finance Management for MVS 34 Table 5: Implementation strategy - Human resources and Capacity Building for MVS 39
Table 6: Implementation strategy - Governance and Institution for MVS 40 Table 7: Roles and Responsibilities of Stakeholders 41
Table 8: Implementation strategy - Water source for SVS and IVDN 45 Table 9: Implementation strategy - Water supply inf rastructure for SVS and IVDN 46
Table 10: Implementation strategy - Finance Management for SVS and IVDN 49 Table 11: Water Tariff at GP Level 50
Table 12: Implementation strategy - Staffing, Capacity Building, IEC and Community Mobilization for SVS and IVDN 51
Table 13: Implementation strategy - Governance and Institution for SVS and IVDN 51 Table 14: Parameters for assessing water quality at village OHT 54
Table 15: Tests for water quality monitoring 55 Table 16: Water Quality Monitoring at District level water quality labs (MVS) as per IS: 10500:2012 56
Table 17: Operation and Maintenance Procedures to be used for MV/SV schemes 62 Table 18: Log Book Format for recording Bulk Water Consumption in kL 70
Table 19: Monthly Consolidated Data on Bulk Water Consumption (GP/ULB Level- MVS) 71 Table 20: Format for generating Monthly Bills on Bulk Water Consumption and Demand 72
Table 21: Roles & Responsibilities of RDWSD Officials, Other Departments and O&M Contractor 74
Table 22: Water Tariff Calculation at MVS level 75 Table 23: Contents of O&M Plan 76
Table 24: General Information on Water Supply Scheme 77 Table 25: O&M Budget for MVS under Annual O&M Plan 78
Table 26: Packaging of MVS contract Financial year model 80 Table 27: O&M Contract Payment based on KPIs 83
Table 28: Definition of KPIs 83 Table 29: KPI - Quantity of Treated Water 84
Table 30: KPI - Quality of Treated Water 85 Table 32: Tentative training module at district and state level. 88
Table 33: Reporting Format for Achievement under Training 89 Table 34: Guidelines on Domestic and Bulk Water Metering 94
Table 35: MIS formats 100 Table 36: Format for capturing baseline information on MVS 100
Table 37: Format for capturing O&M related data on MVS 102 Table 38: Format for capturing information on complaints under (PARIHARA) for MVS 104
Table 39: List of Annexures to the GP level Bylaw 125 Table 40: Log Book Format for Pump House- SVS 126
Table 41: OHT Maintenance Format 127 Table 42: Format for indent Purchase of Spares and Consumables 128
Table 43: Water Quality Testing with Field Test Kits (FTK) 129 Table 44: Format for monitoring water level in Bore Wells 133
Table 45: Indicative Water Tariff at Domestic and Non-domestic level 135 Table 46: Consumer Bill Format 135
Table 47: Consumer Ledger 136 Table 48: Annual O&M Plan for SVS and IVDN 137
Table 49: Format for O&M budget at GP level and its approval 137 Table 50: Criteria for appointment of Waterman / Staffing Pattern 139
Table 51: Protocol for Grievance Redressal Mechanism at GP level 140
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
x
Table 52: Format for uploading complaints on the PARIHARA portal by GPs with regard to SVS/IVDN
141 Table 53: GP level trainings 142
Table 54: Reporting Format for Achievement under Training 144 Table 55: Reporting/ Monitoring Format for IEC campaign 145
Table 56: Format for capturing Baseline data on SVS and IVDN 147 Table 57: Format for capturing O&M information on SVS and IVDN 148
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
xi
Definition of Terms1 used in the O&M policy
1 Actual Completion Date: The calendar date on which work actually ended.
2 Administrative Approval: Formal approval by the competent administ rat ive authority in a department to execute certain specified works or project or scheme at a stated amount.
3 Bill of Quantities: Bill of Quantities is a detailed statement of different items of work , labour and materials, required for a proposed work and included in the tender document.
4 Bulk Water Meter (BWM): A bulk water meter is a scientif ic instrument for accurate measurement of quantity of water.
5 “Capex“ refers to capital expenditure, and is the cost of developing or providing non-consumable parts for the water supply system.
6 “Commencement Date” means the date notified by the Owner after successful verification and approval of trial run of a water supply scheme.
7 Consumer Tap Connection (CTC): CTC means consumer tap connect ion within the Gram Panchayat limits other than household tap connections , and includes water supply connections to institutions, commercial and industrial units.
8 Date of Commissioning “DOC” means the date specified by the contractor as the date on which a Plant / Water supply scheme is ready to commence commerc ial operat ions af ter successfully completion of trial run.
9 Defect Liability Period (DLP): Defect liability period is a set period of time af ter the construction of a project during which a contractor is obliged to rec tify al l defects of construction or implementation at his own cost.
10 District Coordination Committee (DCC): DCC is a district level committee chaired by Deputy Commissioner, consisting of CEO of ZP and EE of RDWSD. The CEO is the convenor of the
committee. Key function of the committee is to resolve issues relating to operation and maintenance of MVS in the district. The DCC will be constituted subsequent to the notification
of O&M Policy.
11 Down time in operations: Down time in operations refers to the lack of pumping and distribution of water, due to reasons such as lack of power supply, low yield of water in the source, defunct pumping machinery, operator error, poor maintenance and lack of f inances for operation and maintenance.
12 Expression of Interest (EOI): EOI is a notification issued by an agency seeking part icipation f rom contractors or service providers to carry out a specific project and will include preliminary information regarding project details and eligibility criteria.
13 Extension of Time (EOT): Extension of Time is granting of additional time to the contractor for completing a project or work.
14 Extra Items Rate List (EIRL): The list of items and rates not originally included in the tender but required to be executed as per actual requirement at site. This term is referred as variations in a Standard Tender Document.
1 Terms defined here explains the usage in context of water supply. For detailed explanations, terms shall be appropriately referred.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
xii
15 Financial Sustainability: Financial sustainability refers to the capacity of a Gram Panchayat to
raise income from the distribution of water to cover expenses and generate a surplus to meet contingencies.
16 Functional Household Tap Connection (FHTC): Functional Household Tap Connection means a household level tap connection through which 55 lpcd of treated water is provided regularly at the household level.
17 Governance: Governance is the way rules, norms and actions are structured, sustained and regulated for operating and maintaining a rural water supply scheme.
18 Incremental Block Tariff: Increasing block tariffs (IBTs), refers to method of water pric ing in which higher rates are charged with increasing water consumption.
19 Information, Education Communication (IEC): Information, Education and Communication, abbreviated as IEC, is a strategy to spread awareness through communication channels to a target audience to achieve a desired positive result. The desired positive results in the context of O&M policy may be summarized as 100% FHTCs, habitual payment of O&M tarif f and disciplined use of treated water together with metered consumption of water at the consumer levels.
20 Institutional arrangements: Institutional arrangements are generally understood as a set of agreements on the division of respective responsibilities of agencies, departments, and or project teams.
21 Intermediate Payment: Is a term applied to a disbursement of any kind on a running account , not being the final payment. It includes an "Advance Payment", a "Secured advance" and an "on account payment" (Other than the final payment on a running account), or a combinat ion of these.
22 Inter-personal Communication is an exchange of information between two or more people. It is used as part of IEC method with a purpose of raising awareness, bringing about soc ial o r behavioral change.
23 In-Village Distribution Network (IVDN): IVDN refers to the In-Village Distribution Network for water supply within a GP/Village receiving potable water supply from a MVS.
24 Intended Completion Date: The date on which a project will be completed, as ag reed in a formal agreement.
25 Invitation to Tender (IIT): A tender notice is an invitation extended to contractors for making of fers. An invitation for tender shall be clear, specific and contain all the details of the terms, conditions, nature of the work required to be done, the location, drawings, specifications and other documents related to the work.
26 Jal Jeevan Mission: Jal Jeevan Mission is a Government of India programme, envisioned to provide safe and adequate drinking water through individual household tap connections to al l households in rural India.
27 Joint Venture (JV): A joint venture is a business arrangement in which two or more f irms /parties agree to pool their resources for the purpose of accomplishing a specific task.
28 Lifeline water refers to the quantity of water which is sufficient to cover basic water needs of a household.
29 Liquidated Damages: It is a sum stated and agreed to be paid as damages between the parties to a contract, in the event of default by either.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
xiii
30 Maintenance: Maintenance is the planned technical activity, taken either in response to a breakdown, or periodical activities in a preventive mode to keep the water supply system operational.
31 Management Information System (MIS) is a system of computer-based information system, which processes data into information and is then used for taking decisions and planning.
32 Mini Water supply Scheme (MWS): Mini Water Schemes are rural drinking water supply schemes, drawing water f rom a local source, either groundwater or surface source, and supply water to a village community, through cistern with the specific number of public stand posts.
33 Mobilization advance: An advance payment made to the contractor upfront of project execution.
34 Multi Village Scheme (MVS): Multi Village Schemes are rural drinking water supply schemes, drawing water f rom sustainable sources and supply potable water to a large community distributed in multiple villages, appropriately employ ing s imple to complex water supply inf rastructure, including treatment systems.
35 OHT - Village level Over Head Tank is a small storage reservoir for supplying water to the village community
36 Operation: Operation refers to the routine activities and procedures that are implemented to ensure that the water supply system is working efficiently.
37 “Operation and Maintenance Contract” means the clauses and provisions contained in the Agreement that relate to Operation and Maintenance of the Water Supply System.
38 Operation and Maintenance Pentagon: ‘Operation and Maintenance Pentagon’ is a term similar to Asset Pentagon (natural, physical, human, f inance and social capitals). O&M Pentagon thus refers to essential capital base required to operate and maintain a rural water supply scheme and will include natural (Water), physical (Infrastructure built for the water supply scheme), finance, human and governance cum institutional capitals. The current O&M Policy is developed around the O&M Pentagon.
39 “Opex” refers to operational expenditure and is an ongoing cost for running water supply service or system.
40 “Owner” means owner of assets with regard to the Rural Water Supply Schemes which in the case of Multi Village Schemes is the RDWSD and in the case of Single Village Schemes, the owner is the Gram Panchayat.
41 Panchayati Raj Institution (PRI): Panchayati Raj is a system of rural local self-government in India, established across states of India by the acts of the state legislature to build democracy at the grass root level. PRIs have constitutional mandate through the 73 rd Constitutional Amendment Act of 1992. Karnataka has enacted Gram Swaraj and Panchayat Raj Act 1993 and PRIs in the context of the policy means Panchayat Raj Institutions established in the State of Karnataka by GSPRA 1993.
42 “PARIHARA2” is a Grievance Redressal Mechanism introduced at State level in Karnataka at the RDWSD, where Gram Panchayats or Individual Consumers of water connections can raise a complaint/ grievance with regard to the functioning of water supply scheme or service.
2 Public access to responsive and innovative handling (of complaints) and resolution application.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
xiv
43 Policy: A policy is a statement of intent and is implemented as a procedure or protocol by the Government of Karnataka.
44 Potability: Potable water is defined as water that is suitable for human consumption, meeting physical, chemical, bacteriological standards for drinking or cooking as per BIS 10500 (2012) in the context of India.
45 Program of Work: Program of work is a work plan prepared by the contractor in the execution of a project.
46 Punch List: Punch List is a list of items/activities/work which are incomplete , prepared in connection with the inspection of the Project by the Owner’s Representative o r Architec t in connection with Substantial Completion of the Work or a portion of the Work, which the Owner’s Representative or Architect has designated as remaining to be performed, completed or corrected before the Work will be accepted by the Owner.
47 Schedule of Rates: Is the rate fixed by the Department for each item duly approved by the competent authority. These rates form the basis for preparation of detailed project reports and the estimates.
48 Single Village Schemes (SVS): Single Village Schemes are rural drinking water supply schemes, drawing water f rom a local source, either groundwater or surface so urce, and supply water to a village community, appropriately establishing and employing s imple water supply infrastructure.
49 Social Capital: Social capital is the sum total of trust, cooperation, interpersonal relationships in a society and a shared sense of identity, understanding, norms, values and reciprocity.
50 Specification: Specification means a particular and detailed list or account of an item or of work to be done or of goods to be supplied in carry ing out a contract . ‘Specif icat ion’ is provided in a document, which is, as a rule, prepared to accompany a set of drawings, to explain, materials to be used and method of construction to be carried out.
51 Strategy: Strategy is a perspective plan consisting of vision and d irec tion. Strategy in the context of the O&M policy means a clear understanding of the rural water supply sector, a clear sense of where the sector should reach, an assessment of obstacles and risks standing between the present and the vision, a plan about how to approach the challenge and risks and a specific course of action to follow to achieve the vision.
52 Sustainability3: Sustainability is a condition where a resource, a service or an ins t itution is kept at a certain level, capable of being continued. From a resource perspective, sustainability is a condition which "meets the needs of the present without compromising the ability of future generations to meet their own needs. From an institutional perspective, sustainability denotes the continued and steady sustenance of an institution, while f rom a service perspective, sustainable service is a level of service that is steady and continues over a des ign period, which holds good in the case of a water supply service.
53 Technical backstopping by RDWSD: Technical backstopping refers to the professional and technical support and advice provided by RDWSD to PRIs in Karnataka with regard to the operation and maintenance of rural water supply schemes.
3 Sustainability is the capacity to endure in a relatively ongoing way across various domains of life. In the 21st century, it refers
generally to the capacity for Earth's biosphere and human civilization to co-exist. (https://en.wikipedia.org/wiki/Sustainabilit y ).
Sustainable development is defined as development that "meets the needs of the present without compromising the abilit y o f future generations to meet their own needs. (Our Common Future)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
xv
54 Technical Sanction: It is the order of the competent authority sanctioning an est imate of the cost of a work of construction or repair proposed to be carried out, as per delegation of powers. Technical Sanction follows Administrative Approval or Administrative Sanction.
55 Tender: ‘Tender’ means the formal offer made for supply of goods or services or construction works in response to an invitation for tender published in the Karnataka Public Procurement Portal4.
56 Tender Document: ‘Tender Document’ means the set of documents including in elec tronic form detailing the schedule of works, calendar of events, requirement of goods and services, technical specif ications, procurement criteria and such other particulars, as may be prescribed for evaluation and comparison of tenders.
57 Timing of water supply; Timing of water supply refers to the time of distribution of water at the household level in Gram Panchayats.
58 Village Water and Sanitation Committee (VWSC): VWSC is a village level committee, constituted by the Gram Panchayat at the Village level or GP level to coordinate, manage, operate and maintain rural water supply schemes and sanitation.
59 Variation: Variation is an instruction given by the Employer which varies the scope of Works either due to EIRL or Work slip.
60 Variation Order: A variation order is issued by Employer to Contractor, as an ins t ruction to vary the scope of the contracted work . Variations may be changes – either increases or reductions – in the amount, type, quality, execution or schedule of the work.
61 Waterman: Waterman is a local person appointed by Gram Panchayats in Karnataka to operate, maintain and support the management of water supply systems in villages / habitations. Waterman is also commonly referred as neeruganti. In few villages, women operate, maintain and support the management of water supply systems and they are known as Water-woman.
62 Water Tarif f : Water tariff is a price assigned to water supplied by a public uti l i ty , a PRI o r a community water supply institution, measured in lump sum or units such as ki lo l i tre which when notif ied needs to be collected.
63 "Water Supply System" means the piped water supply system in the water supply area f rom the intake and up to household level, including the meters installed at the individual customer end.
64 Work slip: Work slip is required to be prepared for submission to Superintending Engineer o r Chief Engineer when the excess over the sanctioned estimate due to change in design or other cause is beyond the powers of the Divisional officer to pass finally. The Divisional officer is bound to report in the form of work slip to the above officers describing the nature and cause of probable excess for seeking their approval before executing such excess quantity or in case of excess expenditure. Work slip should be prepared when 50% of the expenditure is incurred and there is a likelihood of excess beyond the approval of respective officers.
65 Billing Month: Billing month refers to the month in which water has been consumed for which a demand bill would be raised against water consumption.
66 Payment month: Payment month refers to the immediate subsequent month to the b ill ing month, in which the consumer has to pay water charges as per bills raised.
4 KTPP act amended ref. December 2020
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
xvi
67 Reconciliation month: Reconciliation month refers to the immediate subsequent month to the
payment month, in which information regarding payment made by the consumer has to be intimated to the RDWSD/operator by GP/ULB.
68 Viability Gap Funding (VGF): Viability Gap Funding means a grant to support projects that are economically justified but not financially viable.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
17
Preamble
Operation and Maintenance Policy for rural Karnataka provides policy statements, under f ive
components: (a) water source, (b) water inf rastructure, (c) f inance, (d) human resources and (e)
governance cum institutional components, collectively referred as the O&M pentagon. This document
summarizes the operation and maintenance policy statements, strategic actions to operationalize the
policies, besides providing formats, notes and narrations to elaborate the strategic operationalization.
‘Part A’ of the document deals with Multi Village Water Supply Schemes (MVS), while ‘Part B’ deals
with Single Village Schemes (SVS) and In-Village Distribution Network (IVDN). A comprehensive
bylaw has been annexed to the policy and will govern the management and governance of O&M at
GP level for SVS and IVDN. Detailed narrations supplement the O&M policy in an Operat ion and
Maintenance Manual, published separately. The goal of the O&M policy is, ‘sustainable and inclus ive
service delivery in rural drinking water supply for every household in rural Karnataka’. Objective of the
policy is to improve institutional capacity and human resources of RDWSD, GPs and VWSCs to
provide efficient, effective and sustainable drinking water supply services and to clarify inst itutional
roles and responsibilities of key sector stakeholders.
Chapter I – Introduction
Rural water supply sector is of paramount importance to the State of Karnataka, as the rural
population accounts for approximately 60% of the State’s population. Rural water sector assumes
enhanced significance in the context of recurring droughts, floods, climate change, falling groundwater
table and lowering per capita availability of water. A paradigm shift has become inevitable so as to
move f rom infrastructure-based water supply approach to improving service levels, s t rengthening
decentralized institutions, governance, policy initiatives, and regulatory mechanisms. Groundwater
based small rural water supply schemes are getting defunct or becoming seasonal due to insuffic ie nt
yield. Government of Karnataka therefore has taken a policy decision to opt for reliable surface water
source-based schemes, serving multiple villages. The launch of Jal Jeevan Mission by Government of
India provides an opportunity to cover the entire households of rural Karnataka with Functional
Household Tap Connection (FHTC) by 2024. As the investment in Multi Village Schemes has
increased manifold in the last 6 years, it has also become imperative to introduce sectoral reforms,
policies focused on cost-recovery and strengthening PRIs to move into professional rural water supply
management. Yet another significant sectoral intervention by GoK was the formation of Rural Drinking
Water and Sanitation Department (RDWSD) in 2014, with exclusive focus on rural water supply and
sanitation sector.
Government of Karnataka through Rural Drinking Water and Sanitation Department (RDWSD) has
taken several initiatives in planning and implementing multi-village schemes across the s tate, with
substantial investment towards creating assets for bulk water supply. Such investments in MVSs are
towards drawal of water from distant perennial surface sources, treatment to make water potable and
deliver treated water to village level OHTs. In addition to the capital investment, Government of
Karnataka incurs recurring cost towards operation and maintenance of MVSs. To run mult i -vi l lage
water supply schemes and facilitate effective service level for the end consumers, an ef f ic ient O&M
arrangement is required. Currently, GPs do not share the cost of water supplied from MVSs and the
entire O&M cost is met by RDWSD, despite O&M policy of 2013 and subsequent GO issued in 2014
towards cost recovery. Further, operational guidelines for part cost recovery for supply of bulk water
f rom MVSs has been issued vide Government Order No: RDW&SD/121/CE/Technical/2020, dated
30.12.2020. It is important to implement the O&M policy comprehensively and recover O&M cost on
account of bulk water supply for sustainable operations of these schemes in t he long run. MVSs
completed and ongoing are required to install bulk water meters to measure volume of water supplied
to each village/ULB. RDWSD, GoK is bringing out a modified O&M policy in an at tempt to improve
service delivery, sectoral governance and cost recovery. This O&M policy will apply to the entire rural
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
18
water sector of Karnataka including Multi Village Schemes, Single Village Schemes and In -Vil lage
Distribution Networks, that are under planning, implementation and operations.
1.1 Goal
Goal of O&M Policy is sustainable and inclusive service delivery in rural drinking water supply for every household in rural Karnataka.
1.2 Objectives of O&M Policy
a. To provide guidance on sustainable water supply services in terms of availability, accessibility
and af fordability, adopting decentralized approach involving Panchayat Raj Institutions (PRIs)
and VWSCs.
b. To improve institutional capacity and human resources of RDWSD, GPs and VWSCs to
provide efficient, effective and sustainable drinking water supply services and to clarify
institutional roles and responsibilities of RDWSD, GP, VWSC and Operators for operation,
maintenance and management of rural water supply schemes and assets in the State.
c. To provide guidance on technical, institutional and financial sustainability of rural water supply
schemes and to facilitate cost recovery at the GP and community level f rom operations of
MVS and SVS in the State.
1.3 Scope of the Policy
The Operation and Maintenance Policy will apply to the entire rural areas of the State of
Karnataka in terms of geographical area. The policy will govern water supply arrangements at
the bulk supply level from RDWSD to GPs, UWU to GPs, consumers to PRIs, between the
RDWSD and ULBs and RDWSD to Contractor (Operator). The policy wil l inc lude various
aspects of operation and maintenance, with regard to water resources, infrastructural assets
and equipment including water purification plants, institutional arrangements, human resource
management, capacity building, IEC, financial systems and cost recovery.
1.4 Need for O&M Policy
Problems experienced by rural water supply sector include financial difficulties, inst itut ional
problems, inadequate human resources, lack of sector coordination, insufficient community
involvement, inadequate operation and maintenance, lack of hygiene education, poor water
quality, and insufficient information and communication (Tripathi & Lal, 2001). The State also
has an insight that infrastructure and asset based approach to provide drinking water supply
is not sufficient to achieve sustainable services. Infrastructure in rural water supply sector
should be accompanied with comprehensive policy on operation and maintenance. The aim of
O&M policy is to facilitate in improving efficiency and sustainabil i ty of rural water supply
systems in the State. With increasing demand on freshwater on one side and the resource
base being f inite on the other hand, there is an urgent need for ‘water discipline ‘by all
stakeholders. Operation & Maintenance measures have to be taken along with legal, policy
and regulatory mechanisms as well as institutional architecture in the rural water supply
sector. The O&M policy is a long felt need and will enhance capacity of sector stakeholders
for sustainable operation and maintenance.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
19
1.5 Components of Operation and Maintenance
Operation and Maintenance of Rural Water Supply Schemes is based on five components:
1. Water Resource: Water Source - Sustainability, Quantity and Quality aspects. 2. Water Supply Inf rastructure: Built Assets such as intake structure, transmission,
treatment systems, storage and distribution aspects of operation and maintenance. 3. Finance Capital: Income and sufficient cash flow to manage the expenditure and
contingencies, besides O&M budget, tariff setting, billing, collection, accounting and auditing.
4. Human Resource, Capacity Building and IEC: Staffing, Capacity Building, IEC and Social Aspects, including leadership, staf f , knowledge, skills and experience to
operate and maintain the drinking water supply scheme. 5. Institutional & Governance Component: Legal, Policy, Ins t itutional & Governance
aspects including legislations on water, government orders and the institutional network engaged with the management of O&M.
Policy on Operation and Maintenance in Rural Water Supply Sector is prepared, based on the
above five components, collectively referred to as the O&M Pentagon.
1.6 Category of Rural Water Supply Schemes
The rural drinking water supply schemes in Karnataka are grouped into two categories:
a. Multi Village Schemes and
b. Single Village Schemes;
In-Village Distribution Network is associated with both MVS and SVS. RDWSD mostly
manages Multi Village Schemes through Operators/Contractors and provides bulk water to
Gram Panchayats. On the other hand, Gram Panchayats manage SVS and IVDN direct ly by
Figure 1:Components of Operation and Maintenance
O&M Components
Human Resources, IEC and Capacity Building
Component (4)
Finance Component (Income &Expenditure) (3)
Inf rastructural Component for
Water Supply (Intake, Treatment, Transmission,
Storage and Distribution) (2)
Water Source Component (Sustainability, Quantity and
Quality of Water) (1)
Governance and Institution
Component (5) 5
1 2
3
4
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
20
themselves, for which it is supported by a Village Water and Sanitation Committee at the
Village level and local level staff who are generally known as Waterman.
1.7 Governance and Institutional aspects
Entry 17 of the State List of Powers (seventh schedule) in Indian Constitution deals with water
in general, with specif ic subtitles on water supplies, irrigation, canals, drainage,
embankments, water storage and water power, subject to provisions of Entry 56 of the Union
List of Powers. Entry 56 in Union List deals with regulation and development of inter-state
rivers and river valleys to the extent to which such regulation and development under the
control of the Union is declared by Parliament by law to be expedient in the public interest.
Article 405 of the Indian Constitution provides for establishing Village Panchayats. Following
the 73rd amendment to the Indian Constitution in 1992, three tier local self-government (PRI-
Panchayati Raj Institutions) was given constitutional sanctity. The KGSPRA1993 was passed
by Karnataka Legislature and thus empowered Gram Panchayats, Taluk Panchayats and Zilla
Panchayats with ‘functions, functionaries and funds’. Gram Panchayats are g iven powers
over 29 subjects, of which the 11th item is ‘Drinking Water’. The prime responsibility to provide
safe drinking water is allotted to the State Government and further to respective Local Self
Governments, whether rural or urban.6
Chapter IV of the KGSPRA 1993 elaborately mentions the functions, dut ies and powers of
Gram Panchayat. Para 58, clause (iii) of chapter IV mentions “maintaining water supply works
either on its own or by annual contract by generating adequate resources”. Clause iv under
para 58 further mentions that “revising and collecting taxes, rates and fees periodically which
are leviable under the Act”.
KGSPRA 1993, provides powers to Gram Panchayats to supply pure and sufficient water for
public and private purposes7. The Act provides powers to the GP to contract with any person
for supply of water (d) and do any other act for carrying out the purposes of this section (e).
The Act further empowers the GP for the use of any source of water supply for drinking o r
culinary purposes…. (3-b) and under para 78, the Act provides powers of making bylaws
regarding provision of water supply to the GP.
The KGSPRA 1993 provides powers to Taluk Panchayats to perform the functions of
prevention and control of water pollution, construction and maintenance of d rinking water
supply systems beyond Gram Panchayats, besides providing inputs and technical support to
Gram Panchayats for implementing drinking water supply. The KGSPRA 1993 provides
powers to Zilla Panchayats to perform functions of establishment of drinking water projects or
multi taluk drinking water projects, setting up drinking water testing laboratories, prov iding
f inancial support to Gram Panchayats and Taluka Panchayats and construction of
underground water recharge structures to ensure availability of water in the drinking water
wells.
5Chapter IV- Directive Principles of State Policy
6The Right to Water in India: Changing Perceptions Prof. Aman Mishra Assistant Professor at Bharati Vidyapeeth Deemed
University New Law College, Pune (INDIA)International Journal of Research in Humanities and Social Studies Volume 2, Issue 4, April 2015, PP 1-5 ISSN 2394-6288 (Print) & ISSN 2394-6296 (Online) *Address for correspondence
amanmishra579@gmail.com International Journal of Research in Humanities and Social Studies V2 ● I4 ● April 2015 7Chapter –IV – Functions, Duties and Powers of Gram Panchayat, Page 334
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
21
Government of Karnataka issued Policy for operation and maintenance of Rural Water Supply
Schemes through a Government Order vide GO No: RDP 12 RWS (4) 2011(p) dt:
12.03.2013. Subsequently, a Government Circular Government Circular No: RDP 128 RDWS
(4)13 dt: 29.08.2013 was issued whereby Gram Panchayats are empowered to fix water tariff,
collect and revise rates from domestic and commercial users. In order to ensure that schemes
are ef fectively operated and maintained, GoK decided to outsource O&M of MVSs for bulk
supply vide GO issued on 12.03.2013. Further, GoK vide reference Government Order No:
RDP 215-RWS (5) 2013 Bengaluru, dt: 22.07.2014 and Government Circular No: RDP/14
RWS (5) 2016 Dated 18.03.2016 notified RDWSD to fix Bulk Water Meters and collect bulk
water tarif f from GPs towards the supply of water from MVSs and further empowered GPs to
collect tariff from various users as per rates fixed. Over and above the previous Government
Orders and Circulars issued by RDWSD, a f resh GO has been notif ied with regard to
charging bulk water tariff from GPs for the bulk water supply GPs are receiv ing f rom Mult i
Village Schemes.
1.8 Water Policies
1.8.1 National Water Policy (1987-2019):
Water Policies have been prepared and notified at the National and State level. The f irst
National Water Policy (NWP) became effective in September 1987. NWP-1987 provided f irst
priority to drinking water. The policy also emphasized that ‘distribution of water should be with
due regard to equity and social justice, water rates should cover maintenance and operational
charges and part of the fixed cost. Though the NWP-1987 was made, there was no t much
progress in operationalizing the policy. The second NWP was notified in 2002. The third NWP
was notified in 2012. NWP-2012 observes that “pricing of water should ensure its efficient use
and reward conservation”8. Ministry of Jal Shakti, GoI has appointed a drafting committee to
prepare an updated NWP in 2019.
1.8.2 Karnataka State Water Policy (2002 – 2019 “Draft”):
The f irst State Water Policy (SWP) in Karnataka has been brought out in 2002. SWP-2002
provides the highest priority to drinking water need among the competing water requirements.
The SWP-2002 proposed to provide drinking water at the rate of 55 liters per person per day
in the rural areas, 70 liters per person per day in towns and 100 liters per person per day in
the city municipal council areas and 135 liters per person per day in city corporat ion areas.
Karnataka Knowledge Commission on behalf of Government of Karnataka set up a Task
Group (TG) to prepare an updated SWP. The TG submitted its report to GoK in August 2019
and the draf t SWP has been made available in the public domain for review and feedback.
SWP 2019 is being reviewed by GoK and will shortly be notified.
1.9 Organization of Operation and Maintenance Policy
8 National Water Policy 2012- Page 13.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
22
The Operation and Maintenance Policy for the rural drinking water sector of Karnataka is
broadly grouped into ‘Part A’ and ‘Part B’. Part A provides details of O&M Policy for Mult i Village Schemes for rural drinking water supply sector. Part B provides details of O&M Policy
for SVS and IVDN (In-Village Distribution Network) managed by Gram Panchayats /PRIs. Under each part, details with regard to Water Source, Inf rastructure, Governance &
Institutional aspects, Finance, and Human resource management including training, IEC and Community mobilization are included. Part ‘C’ consists of al l Annexures and explanatory
notes. A comprehensive GP level bylaw has also been included as an Annexure in part ‘C’.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
23
Part A: Operation and Maintenance of Multi Village Schemes (MVS)
Chapter II: Policy Statements for Operation and Maintenance of
Multi Village Schemes
2.1 Water Source (Sustainability, Quantity and Quality of Water)
2.1.1 Supply of safe drinking water: RDWSD shall draw water f rom sustainable sources
(preferably surface sources) and after appropriate treatment, supply safe drinking water
equivalent to 55 LPCD to Gram Panchayats and eligible enroute ULBs on priority need basis,
with an objective of covering the entire rural areas of Karnataka p rogressively in a 7-year
period from 2021.
2.1.2 Priority for water use: Drinking water needs of the people will have highest priority among
competing uses of water. (Ref Karnataka State Water Policy-2002 and 20199).
2.1.3 Quality of Water Supplied by RDWSD: RDWSD directly or through Operator shall supply
water complying with BIS 10500 specifications or as specified. Gram Panchayat shall also
ensure that safe potable quality water is distributed to the consumer community through
schemes managed within the GP. The Contractor/ Operator will be bound by p rovisions of
O&M policy to maintain water quality standards distributed out of MVS. RDWSD shall check
water samples for all quality parameters parallel to the Operator, either randomly or
periodically and the result thereof will be considered for releasing payment to the Operator/
Contractor.
2.1.4 Climate change resilience and capacity building: RDWSD shall support Gram Panchayats
and other sector stakeholders in building their capacity for management of water
inf rastructure, quantity of supply, water quality management and in recharging Borewells and
other water bodies. The following sub-set of policies shall also be applied to build resilience to
climate change: (a) Gram Panchayats shall recharge all bore wells, within the GP area,
whether of private or public ownership, provisioning funds f rom MGNREGS or other
watershed development programmes as part of the climate change resilience and
preparedness; (b) GP shall undertake monitoring of groundwater table, us ing appropriate
techno-social methods, devices and tools in the GP limits to unders tand and analyze the
results of groundwater recharging; (c) All sector stakeholders including government
departments, three tier PRIs, other sectoral institutions, organizations, industrial and
commercial consumer units and individual households shall encourage, disseminate,
demonstrate and scale up conjunctive use of water, including surface water, groundwater and
rainwater sources as an immediate response to climate change impact in the State.
9All of this will be part of the integrated and participatory groundwater- tank-watershed management system proposed in section
3.5, in which the first priority is drinking water and domestic water security. (Page 117- Draft Karnataka State Water Policy)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
24
2.2 Infrastructure for Water Supply (Intake, Treatment, Transmission,
Storage, Distribution)
2.2.1 Multi Village Schemes (MVS): RDWSD shall manage MVS either directly or through
Operators/Contractors selected through a transparent tender process and provide bulk water
to Gram Panchayats.
2.2.2 Measuring bulk water supply through metering: Bulk Water Meters (Electro-magnetic flow
meters) shall be installed at Village level OHTs or such other appropriate locations to
measure water supplied to GPs so as to calculate volumetric tariff and charge GPs and other
bulk water consumers. Bulk Water Meters will be installed at the inlet and outlet of WTP, MBR
and ZBR, besides at the inlet of Village OHTs and other supply points to GPs and ULBs for
the same purpose. Three tier PRIs, especially Gram Panchayats shall take initiative for
installing consumer level water meters of appropriate quality and specif ications. Cost of
Consumer Meters shall be borne under a project, if projects/programmes such as JJM are
available. If such projects/ programmes are not available, the consumer shall bear the cost of
water meter.
2.2.3 Operation and Maintenance of MVS: Multi Village Schemes shall be operated and
maintained for achieving prescribed results and efficiency, following best p ractices of the
water supply sector. RDWSD shall plan and install SCADA, IoT and web based service level
monitoring system to all MVSs, piloting with large Multi-Taluk MVSs for controlling,
maintaining and managing Operation and Maintenance. Information generated by SCADA
and IoT shall also be used for conducting water and energy audit.
2.2.4 Preparation of Annual O&M Plan: RDWSD with the cooperation of DBOT contractors/
Operators shall prepare Operation and Maintenance Plan for each MVS, along with scheme
specific O&M Manual. This manual shall be used as a guidance document / bas is for the
subsequent O&M contract. Routine O&M including preventive maintenance shall be included
in the O&M plan.
2.2.5 Service Delivery: RDWSD shall ensure through Operators, Gram Panchayats and VWSCs
that potable quality water is supplied to the GP population with the following service
conditions: (a) Duration of supply: GPs connected to MVS shall receive water for a minimum
duration of not less than four hours per day, with two hours each in the morning and evening ;
(b) Timing of water supply: Drinking water at Village level may be supplied between 6.00 am
& 9.00 am and 5.00 pm & 8.00 pm in the evening; (c) Quantity of supply: Per capita supply of
55 LPCD shall be assured by MVS. If the demand for potable water in rural areas is lesser
than 55 LPCD on a monthly average, the GP may officially inform the Operator and RDWSD
regarding quantity of water demand for the GP and RDWSD shall inform the Operator to
suitably adjust quantity of supply as per the request of GP; (d) Reduced Pumping Hours : If
the aggregate demand for water is lesser than 55 LPCD, RDWSD may direct the Operator to
operate the water supply scheme (MVS) with reduced hours of pumping and treatment
operations.
2.2.6 Upgradation into 24x7 service delivery: RDWSD shall take initiat ive for upgradat ion of
selected MVS into 24x7, subject to satisfactory fulfillment of conditions such as: (1) All Village
level OHTs or entry points to village water distribution system are f ixed with Bulk Water Meter;
(2) All households in GPs covered by the selected MVS are g iven metered HTCs; (3)
Capacity building of RDWSD, Operator staff, GP level stakeholders for operating, maintaining
and managing 24x7 water supply scheme is undertaken; (4) Scaling up of 24x7 shall be
carefully done, selecting one pilot MVS in each of the physiographic region of the State,
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
25
subject to availability of water, readiness of stakeholders to enter into a mult i -stakeholder
MoU regarding demand, supply, tariff levels and other service conditions.
2.2.7 Technical Backstopping by RDWSD: RDWSD shall provide technical backstopping, advice
and technical support to resolve issues related to rural water supply schemes owned and
operated by the three tier PRIs. PDO of the GP or the concerned of ficer may request for
technical backstopping support to the concerned officer of RSWSD.
2.2.8 Damage to water distribution and pumping network: Damages caused to components of
existing water supply system such as raw water rising main, clear water transmission mains,
major distribution network etc. during construction works carried out by other departments,
contractors/ agencies shall be compensated for restoration of infrastructure and water supply
service, for which the cost shall be borne by the damage causing institution/ party/
department/ contractor. The EE of RDWSD shall use his good offices to resolve the issue,
failing which, he/she shall take up the matter with the district coordination committee.
2.2.9 Unauthorized tapping of water: The Operator/Contractor shall lodge a complaint with the
legal authorities against unauthorized tapping of water, illegal connect ions and vandalism,
which af fect uninterrupted supply. The EE of RDWSD shall use his good offices to resolve the
issue, failing which, he/she shall take up the matter with the district coordination committee.
2.2.10 Resolving issues in the express feeder line of ESCOM. RDWSD shall clearly define roles
and responsibilities of KPTCL or such other power distribution company or agency wit h
regard to the power supply arrangements for operation and maintenance in the contract
documents. Mutually accountable provisions from the part of the Operator and KPTCL shall
be included and defined in the O&M contract, including clauses regarding remedial measures.
District Coordination Committee shall be an institutional mechanism at the distric t level to
resolve issues relating to the uninterrupted power supply.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
26
2.3 Finance Management (Income & Expenditure)
2.3.1 Water Tariff: GPs, ULBs and other consumers as the case may be, will be charged by
RDWSD for water supplied at specified rates. RDWSD will fix, recover and annually revise the
water tarif f for bulk water supply at a rate not less than 5% so as to recover partly or fully the
cost of operation and maintenance.
2.3.2 Billing and Collection: RDWSD and GP will follow a monthly cycle for billing and collection
under MVS. GP shall pay the water tariff into the specified account within 30 days of receiving
the monthly water bill and demand.
2.3.3 Tariff Rate: RDWSD shall implement ‘Incremental Block Tariff’ for GPs/ULBs and other bulk
consumers (if any). Gram Panchayats also shall implement ‘Incremental Block Tarif f ’ for i ts
consumers. The bulk water consumer shall pay to the RDWSD, such tarif f that is f ixed by
RDWSD, based on volumetric consumption and cost recovery principles. Bulk water tarif f
proposed is provided in the table below.
Table 1: Proposed Bulk water tariff for MVS Tariff for water supply from RDWSD to GPs Rs / kL Paise / L
Up to 7 kL / Month / HH for entire GP 05 0.5
7.1 kL to 10 kL / Month / HH for entire GP 08 0.8
10.1 kL to 15 kL / Month / HH for entire GP 10 1.0
15.1 kL to 20 kL / Month / HH for entire GP 12 1.2
2.3.4 Asset replacement and Life Cycle Cost Approach: Until RDWSD/Government of
Karnataka fully graduates into life cycle cost approach and O&M cost recovery, the fol lowing
arrangement shall be followed for asset replacement, operation and maintenance. For MVS,
the replacement cost of assets is met by RDWSD for all assets upto the Bulk Water Meter at
the Village level OHT. If any asset renewal or replacement or repair is required, such
requirement shall be included in the annual O&M plan.
2.3.5 O&M Plan including budget: EE at Division level shall facilitate the preparation of an annual
O&M Plan for each MVS. The annual O&M Plan shall be submitted to CE-RDWSD through
CEO-ZP. CE-RDWSD shall review as per departmental norms, approve the O&M p lan and
inform EE of the respective division of RDWSD.
2.3.6 Packaging of district level O&M Contracts for MVSs: To the extent possible and unless
there is justification otherwise, all O&M contracts for the smaller MVS may be merged and
managed under a single contract / contractor / operator at district level in order to ensure
service levels and monitor the quality of service delivery. O&M contracts shall be for a period
of five (5) years, renewable on a year-on-year basis, based on satisfactory performance by
the O&M Operator/ contractor and based on mutual agreement.
2.3.7 Renewal of O&M Contracts: All costs associated with the repair, refurbishment and
replacement of bulk water supply infrastructure shall be evaluated in the last year of the O&M
contract and may be taken up as part of the upcoming O&M contract. O&M Contracts may be
renewed with a 5% annual increment of O&M contract value from the second year of the f ive
year contract for O&M.
2.3.8 Volumetric Tariff for Operators and Key Performance Indicators: Contractors/ Operators
shall be paid on a volumetric basis, subject to achieving Key Performance Indicators (KPIs).
Amount payable to Operator shall exclude cost towards electricity which shall be borne by the
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
27
Government of Karnataka/RDWSD. The Operators will get 50% of the O&M contract amount
as f ixed cost and 50% payment as variable cost against achievement of key performance
indicators. Key Performance Indicators for the O&M Contract of MVS shall be as under: (a)
Total Quantity of Treated Water to be supplied to each habitation/village covered under the
scheme at minimum of 55 LPCD for the design population (Weightage- 25 (50% of the total
score of 50); (b) All water samples tested daily in the previous month at WTP/Village OHT to
meet quality standards as defined in the contract. (Weightage-25 (50% of the total score of
50); (c) Exemption from penal provisions: Penal provisions on the O&M Contractor may no t
be applied on account of supplying quantity of water lesser than 55 LPCD or as per the
contract provisions, provided there is a clear indication of lesser demand for water f rom the
rural community, supported with evidence, justification by data and written instruction by the
GP; (d) Similarly, if water is not pumped, treated and supplied due to interrupted power
supply, which is not under the control of the Operator, the penal provision may not be applied.
This provision applies to such MVS which does not have a standby DG set. To administer
these exemption provisions, evidence in the form of clear and justif iable data shall be
presented; (e) O&M Cell of RDWSD shall undertake periodic review of O&M contracts.
2.3.9 Data on bulk water supply: O&M contractor shall assist in capturing the volume of water
supplied to each village consolidated at GP level and generate bills for the bulk water supply
to GPs as per the tariff set out in the policy. Such data on bulk water supply shall be taken
f rom the MIS/ SCADA or records maintained regularly and updated by the Operator/RDWSD.
2.3.10 Software for billing and collection: RDWSD shall prepare and introduce sof tware to
support billing, collection, accounting and build capacities of Operators/Contractors and GPs
in using the software.
2.3.11 Supply of water by other Utilities/Departments: GPs/villages getting water from any other
agency/utility such as BWSSB, KUWS&DB and KUIDFC shall pay for the water on a
volumetric basis to RDWSD at a tariff rate as fixed under this policy . RDWSD shall pay t o
agency/utility the cost of water supplied on a per kL basis, which is equivalent to the rate
applicable/charged for urban local bodies. O&M activities of such schemes supplying water to
enroute GPs, shall be carried out by the parent agency and shall charge O&M tarif f to
RDWSD for the volume of water supplied and recorded by bulk water meters at the same rate
that is applicable for urban local bodies or otherwise agreed at the time of project
implementation. RDWSD in turn will raise demand on GPs supplied with water f rom the
scheme at a tariff as defined in the current policy and as amended from time to time.
2.3.12 Supply of water to Urban Local Body (ULB)/GP by RDWSD: RDWSD shall supply water to
selected Urban Local Bodies located enroute or adjacent to the GPs/Villages included under
the scope of Multi Village Schemes (MVS), subject to demand from the ULB, concurrence
f rom the Urban Development Department, based on signed MoU and subject to payment of
water tarif f for bulk water supply made to ULB.
2.3.13 Penalty Charges for delayed payment from GPs: RDWSD shall impose a penal charge on
GP if the latter does not remit the O&M charges by the stipulated date.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
28
2.4 Human Resources and Capacity Building
2.4.1 Training: RDWSD shall facilitate capacity building of RDWSD Engineers, contractors,
consultants, NGOs/ISAs and other sector stakeholders together with people’s representatives
at the three tier PRIs, of f icials of PRIs and GP based Waterman/Pump Operators, by
preparing appropriate training modules, scheduling training events and support ing t raining
programmes with resource persons and knowledge.
2.5 Governance and Institution 2.5.1 O&M Cell: RDWSD will set up an O&M Cell at the HQ to monitor O&M activities, guide
operation and maintenance, and develop data and knowledge base on O&M
2.5.2 Grievance Redressal Mechanism: ‘PARIHARA’, a comprehensive GRM (Grievance Redressal Mechanism) already functional at RDWSD will address complaints f rom the consumer households and other institutional stakeholders with escalat ion complaints in the event of non-resolution.
2.5.3 Management Information System: RDWSD in consultation with RDPRD shall develop a
Management Information System (MIS) for rural water supply sector.
2.5.4 Roles and Responsibilities regarding Monitoring and Regulation of Operation and Maintenance: Roles and responsibilities with regard to monitoring and regulatory functions under O&M for MVS is elaborated under implementation strategy.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
29
Chapter III: Implementation Strategies for Operation and
Maintenance of Multi Village Schemes
3.1 Water Source (Sustainability, Quantity and Quality of Water)
Table 2: Implementation strategy - Water source for MVS
Policy Statement Strategy for Implementation
3.1.1. Supply of safe drinking water:
RDWSD shall draw water f rom sustainable
sources (preferably surface sources) and af ter
appropriate treatment, supply safe drinking water
equivalent to 55 LPCD to Gram Panchayats and
eligible enroute ULBs on priority need basis, with
an objective of covering the entire rural areas of
Karnataka progressively in a 7-year period f rom
2021.
a. The proposed O&M Policy will be notified and
brought into ef fect through a Government
Order.
b. Develop a statewide comprehensive plan for
covering the entire rural areas of Karnataka to
provide safe drinking water to habitations no t
covered under existing schemes.
c. RDWSD will develop and implement water
supply schemes including MVSs as and when
required so as to cover the uncovered villages
of rural Karnataka in a seven year period from
2021 and ensure availability of safe drink ing
water to all water stressed villages in the
State, subject to availability of f inancial
resources and availability and sustainability of
water sources.
3.1.2. Priority for water use:
Drinking water needs of the people will have
highest priority among competing uses of water.
a. Karnataka State Water Policy 201910 and
National Water Policy-2002 and 2012 has
accorded topmost priority to drinking water in
the State11.
3.1.3. Quality of Water Supplied by RDWSD:
RDWSD directly or through Operator shall supply
water complying with BIS 10500 specifications or
as specified.
a. Water quality standards will be part of the
scope of O&M contractor and wil l be made
one of the key performance indicators for al l
O&M contracts in the state. For details on
water quality testing protocols, see Annexure-
1 and 2.
b. Contractor shall ensure that all 17 drinking
water quality parameters are
within acceptable limits on a daily basis at the
outlet of WTP. The water quality parameters
at WTP shall be checked continuously us ing
SCADA and or manual arrangements by
10All of this will be part of the integrated and participatory groundwater- tank-watershed management system proposed in
section 3.5, in which the first priority is drinking water and domestic water security. (Page 117- Draft Karn a ta ka S ta te W a ter
Policy - 2019) 11
“Nevertheless, with 60% of its current population still living in rural areas, the provision of safe and adequate drinkin g wa te r
and water for other domestic uses, must rank as the single most important duty of the Government of Karnataka . Pa g e 1 0 & 113 of Draft State Water Policy for Karnataka-2019”. National Water Policy (NWP) has been prepared in 1987, revised in 200 2
and 2012. NWP prioritises water allocations for drinking, irrigation, hydropower, ecology, industries, navigation, and other uses in order. NWP 2012 prioritises water for drinking and domestic needs, irrigation and “minimum ecological needs” on a n e q u a l
and ‘high priority’ while introducing the concept of minimum ecological needs and that these need to be given a “high p rio rit y” allocation.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
30
Policy Statement Strategy for Implementation
O&M staf f of the contractor and suitable
process changes are made in the WTP to
keep the parameters within acceptable limits.
The contractor also shall check all 17 water
quality parameters at the entry of al l vi l lage
OHTs as per details given vide Annexure 17.
c. RDWSD shall cross check all water quality
d. The Operator/ Contractor shall recheck
residual chlorine at MBT/ZBTs and carryout
re- chlorination if necessary.
e. WQMS cell on behalf of RDWSD shall t rain
the VWSC/Waterman in using Field Test
Kits.
f. EE- RDWSD shall get water samples tested
for all quality parameters parallel to the
Operator, either randomly or periodically and
the result thereof will be considered for
releasing payment to the Operator/
Contractor.
g. Establish and strengthen water testing labs at
State, district and sub-division level and
secure NABL accreditation.
h. Strengthen the WQMS vertical throughout the
state by addressing manpower requirement.
i. Capture and integrate water quality data for
monitoring purpose.
j. Karnataka State Water Policy 2019 (Page
120 – State Water Policy)
k. Annexure 1: Note/ Protocol for Water Quality
Monitoring
l. Annexure 2: Format for Water Quality
Monitoring.
3.1.4. Climate change resilience and
capacity building:
RDWSD shall support Gram Panchayats and
other sector stakeholders in building their
capacity for management of water infrastructure,
quantity of supply, water quality management
and in recharging Borewells and other water
bodies. The following sub-set of policies shall
also be applied to build resilience to climate
change: (a) Gram Panchayats shall recharge all
bore wells, within the GP area, whether of private
or public ownership, provisioning funds f rom
MGNREGS or other watershed development
programmes as part of the climate change
resilience and preparedness; (b) GP shall
undertake monitoring of groundwater table, using
appropriate techno-social methods, devices and
tools to understand and analyze the results of
groundwater recharging; (c) All sector
a. Note groundwater recharge and format on
monitoring ef fect on groundwater recharge
Annexure 23 in GP level Bylaws
b. Format for monitoring effect of g roundwater
recharge. (Annexures in GP level Bylaws – 23)
c. For details on Capacity Building Plan with
Training Modules, refer to Annexure 18 of the
O&M Policy and Annexure 18.1 Reporting
Format for Training achievement.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
31
Policy Statement Strategy for Implementation
stakeholders including government departments,
three tier PRIs, other sectoral institutions,
organizations, industrial and commercial
consumer units and individual households shall
encourage, disseminate, demonstrate and scale
up conjunctive use of water, including surface
water, groundwater and rainwater sources as an
immediate response to climate change impact in
the State.
3.2 Infrastructure for Water Supply (Intake, Treatment, Transmission, Storage,
Distribution)
Table 3: Implementation strategy - Water Supply Infrastructure for MVS Policy Statement Strategy for Implementation
3.2.1 Multi Village Schemes (MVS):
RDWSD shall manage MVS either directly or
through Operators/Contractors selected through
a transparent tender process and p rovide bulk
water to Gram Panchayats.
a. This policy statement shall be read along with
O&M Policy GO No: RDP 12 RWS (4) 2011(p )
dt: 12.03.2013, deciding to outsource O&M of
MVSs, until the decision is modified.
b. Annexure 3: (Copy of Government Order No.
RDP/12/RWS (4) 2011(P) Bangalore, dated
12.03.2013)
3.2.2 Measuring bulk water supply through
metering:
Bulk Water Meters (Electro-magnetic f low
meters) shall be installed at Village level OHTs
or such other appropriate locations to measure
water supplied to GPs/ULBs so as to calculate
volumetric tariff and charge GPs/ULBs and other
bulk water consumers. Bulk Water Meters will
also be installed at the inlet and out let of WTP,
MBR and ZBR.
a. All bulk water meters wherever necessary and
presently not installed, shall be installed during
2021-22, appropriately including the cost of the
same in the O&M contract, or provisions of
appropriate budget head
b. Annexure 4: Government Order on Bulk Water
Tarif f and Metering along with the Note on
Metering. (Government Order No: RDW&SD/
121/CE/ Technical / 2020, dated 30.12.2020)
c. Annexure 20: Note on Bulk Water Meters and
Consumer level Metering
3.2.3 Operation and Maintenance of MVS:
Multi Village Schemes shall be operated and
maintained for achieving prescribed results and
ef f iciency, following best practices of the water
supply sector. RDWSD shall plan and install
SCADA, IoT and web based service level
monitoring system for all MVSs, piloting with
large Multi-Taluk MVSs for controlling,
maintaining and managing Operation and
Maintenance. Information generated by SCADA
and IoT shall also be used for conducting water
and energy audit.
a. Refer to O&M manual as a guidance document
including: (1) Schedule for Operations of
various assets are illustrated for ef f icient
functioning; and (2) Schedule for Maintenance
of various assets are illustrated for regular as
well as periodic maintenance.
b. Design and implement SCADA for al l MVSs,
beginning with mega MVSs and subsequent ly
introduced to small and medium type of MVSs.
c. MIS proposed to be developed by RDWSD
shall have features including IoT (Internet of
Things) and Web based monitoring facilities.
d. Annexure 5: Operation, Maintenance and
Management Manual for Rural Water Supply
Schemes and content of O&M Manual
Annexure 21: Note on MIS
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
32
Policy Statement Strategy for Implementation
3.2.4 Preparation of Annual O&M Plan:
RDWSD with the cooperation of DBOT
contractors/ Operators shall prepare Operat ion
and Maintenance Plan for each MVS, along with
scheme specific O&M Manual. This manual shall
be used as a guidance document for the
subsequent O&M contract. Routine O&M
including preventive maintenance shall be
included in the O&M plan.
a. RDWSD shall directly or through the
Contractor prepare an Operation and
Maintenance Manual for each of the MVS. The
scheme specific O&M manual shall be used as
a basis for the subsequent O&M contract.
b. Executive Engineer shall be responsible for
getting the scheme specif ic O&M Manual
prepared.
c. Af ter the commissioning of the MVS, o r while
awarding the O&M contract, the EE shall get
an annual O&M plan prepared for each MVS.
d. RDWSD shall enter into a MoU with GPs/ULBs
for supply of water and payment of bulk water
charges as per tariff fixed by RDWSD.
e. Duration of pumping and water treatment shall
be decided on the basis of cumulative, spat ial
and temporal water demand, reflected in the
annual O&M plan.
f. Annexure 6: Tripartite MoU;
g. Annexure 7: Biparty MoU.
3.2.5 Service Delivery:
RDWSD shall ensure through Operators, Gram
Panchayats and VWSCs, that potable quality
water is supplied to the GP population.
RDWSD shall ensure through the Operators,
Gram Panchayats and VWSCs that potable
quality water is supplied to the GP population with
the following service conditions:
(a) Duration of supply: GPs connected to MVS
shall receive water for a minimum duration of not
less than four hours per day, with two hours each
in the morning and evening; (b) Timing of water
supply: Drinking water at Village level may be
supplied between 6.00 am & 9.00 am and 5.00
pm & 8.00 pm in the evening; (c) Quantity of
supply. Per capita supply of 55 LPCD shall be
assured by MVS. If the demand for potable water
in rural areas is lesser than 55 LPCD on a
monthly average, the GP may officially inform the
Operator and RDWSD regarding quantity of water
demand for the GP and RDWSD shall inform the
Operator to suitably adjust quantity of supply as
per the request of GP; (d) Reduced Pumping
Hours: If the aggregate demand for water is lesser
than 55 LPCD, RDWSD may direct the Operator
to operate the water supply scheme (MVS) with
reduced hours of pumping and treatment
operations.
3.2.7 Upgradation into 24x7 service
delivery:
RDWSD shall take initiative for upgradation of
selected MVS into 24x7, subject to sat isfac tory
fulf ilment of conditions.
a. RDWSD shall make an assessment of pre-
determined conditions for convert ing a MVS
into 24x7 service level such as:
a.1. All Village level OHTs or entry points to
village water distribution system are f ixed
with Bulk Water Meter;
a.2. All households in GPs covered by the
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
33
Policy Statement Strategy for Implementation
selected MVS are given metered HTCs;
a.3. Capacity building of RDWSD, Operator
staf f and GP level stakeholders for
operating, maintaining and managing 24x7
water supply scheme is undertaken;
a.4. Scaling up of 24x7 shall be carefully done,
selecting one pilot MVS in each of the
physiographic region of the State, subject
to availability of water, readiness of
stakeholders to enter into a multi-
stakeholder MoU regarding demand,
supply, tarif f levels and other service
conditions.
3.2.8 Technical Backstopping by RDWSD:
RDWSD shall provide technical backstopping,
advice and technical support to resolve issues
related to rural water supply schemes owned and
operated by the three tier PRIs. PDO of the GP
or the concerned of f icer may request for
technical backstopping support to the concerned
of ficer of RSWSD.
a. GP may request for technical support with
regard to water supply schemes including SVS
and IVDN.
3.2.9 Damage to water distribution and
pumping network:
Damages caused to components of existing
water supply system such as raw water rising
main, clear water transmission mains, major
distribution network etc. during construction
works carried out by other departments,
contractors/ agencies shall compensate for
restoration of inf rastructure and water supply
service, the cost of which shall be borne by the
damage causing institution/ party / department /
contractor.
a. The Operator/ Contractor shall collect details
of damage and inform the Executive Engineer
of RDWSD.
b. Executive Engineer of RDWSD shall
immediately take up the matter with the
damage causing institution/ party/ department /
contractor.
c. If the issue cannot be sorted out at the level of
EE-RDWSD, he/she shall take up the matter
with the District Coordination Committee for
appropriate remedial measures.
3.2.10 Unauthorized tapping of water:
The Operator/Contractor shall lodge a complaint
with the legal authorities against unauthorized
tapping of water, illegal connections and
vandalism, which affect uninterrupted supply to
villages included in the scheme and a copy of the
complaint shall be sent to EE of the RDWSD
division
a. The Operator/ Contractor shall collect details
of damage and inform the Executive Engineer
of RDWSD as well as f ile FIR against those
responsible for the act.
b. The EE of RDWSD shall use his good of fices
to settle the issue, failing which, he/she shall
take up the matter with the District
Coordination Committee.
3.2.11 Resolving issues in the express
feeder line of ESCOM.
RDWSD shall clearly def ine roles and
responsibilities of KPTCL or such o ther power
distribution company or agency with regard to
the power supply arrangements in the O&M
contract documents. Mutually accountable
provisions f rom the part of the Operator and
KPTCL shall be included and def ined in the
contract and clauses regarding remedial
a. There shall be a district coordination
committee headed by the Deputy
Commissioner to resolve issues relating to
water supply arrangements. CEO- ZP and EE-
RDWSD shall be members of the district
coordination committee.
b. Issues relating to power supply arrangements
which are not resolved in a bilateral discussion
shall be referred to the DCC.
c. The CEO-ZP shall act as the convenor of the
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
34
Policy Statement Strategy for Implementation
measures shall be included.
DCC.
d. The concerned parties shall be invited to the
meeting of the DCC and the Deputy
Commissioner shall use his good of f ices to
facilitate resolution of the issue or refer the
matter to appropriate forums /authorities.
3.3 Finance Management (Income & Expenditure)
Safe and sustainable operation of water supplies is dependent on the availabil ity of robust technical inf rastructure, suf f icient and competent human resources, and f inancial resources [1]. In order to address the issues related to the f inancial resources, it is important to set appropriate tarif f , mechanisms for collection and policy guidelines regarding cost recovery in the short , medium and long term. The following tenets are proposed with regard to finance management in Operat ion and Maintenance.
Government of Karnataka will continue to implement subsidy regime in operation and maintenance for Multi Village Schemes (MVS). The subsidy regime for MVS will be with regard to power (energy) charges. The Energy charges for MVSs will be met by Government of Karnataka. The subsidy for energy cost will be withdrawn progressively over a period for all MVSs.
Table 4: Implementation strategy - Finance Management for MVS Policy Statement Strategy for Implementation
Incremental Water Tarif f -
Illustration
Tarif f First
Year Rs /kL
3.3.1 Water Tariff:
GPs, ULBs and other consumers as the case
may be, will be charged for water supplied at
specif ied rates. RDWSD will f ix, recover and
annually revise the water tarif f for bulk water
supply at a rate not less than 5% so as to
recover partly or fully the cost of operat ion and
maintenance.
Up to 7 kL/Month/HH for entire
GP
05
7.1 kL to 10 kL/Month/ HH /for
entire GP
08
10.1 kL to 15 kL/Month/HH for
entire GP
10
15.1 kL to 20 kL/Month/HH for
entire GP
12
Consumption Slab Tarif f in 2nd
year/ kL
Up to 7 kL/Month/HH for entire
GP
05 x 5%
=5.25
7.1 kL to 10 kL/Month/ HH /for
entire GP
08 x 5%
=8.40
10.1 kL to 15 kL/Month/HH for
entire GP
10 x 5%
=10.50
15.1 kL to 20 kL/Month/HH for
entire GP
12 x 5%
=12.60
3.3.2 Billing and Collection:
RDWSD and GP will follow a monthly cycle for
billing and collection under MVS. GP shall pay
the water tarif f into the specified account within
30 days of receiving the monthly water bill.
a. The consolidated sheet on monthly bulk
consumption shall be got endorsed f rom the
PDO/Commissioner (ULB) or his authorized
representative of the ULB by the fourth working
day of the payment (immediate subsequent
month to the billing month) month.
b. Monthly Bills on Bulk Water Consumption shall
be prepared and submitted to GPs/ULBs by
the tenth working day of the payment
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
35
Policy Statement Strategy for Implementation
(immediate subsequent month to the billing
month) month.
c. Payment for bulk water consumed by the
GP/ULB for the billing month shall be paid into
the specif ied account by the end of the
payment (immediate subsequent month to the
billing month) month.
d. Intimation on payment of water tarif f shall be
given to the respective AEE of the RDWSD by
the 10th day of the reconciliation (immediate
subsequent month to the payment month)
month.
e. Data on consumption of water will be taken on
a daily basis from Bulk Water Meters , by the
representative of the Operator in the presence
of the GP level Waterman and will be
consolidated on a monthly basis by the
Operator. The Operator shall submit the
consolidated monthly data on water
consumption to the PDO/Commissioner of ULB
for conf irmation. The AEE of the concerned
sub-division of RDWSD will raise a bill and
submit the same to the GPs/ULBs. PDO (GP)
and Commissioner (ULB) will make payment
against Demand Collection Bil l submit ted by
AEE-RDWSD. Late payment of water tarif f
shall attract a penalty of one 1% /month or as
decided by RDWSD for bulk supplies. All
receipts from Consumers shall be credited into
the relevant account of the GP, while payments
f rom GP for MVS (bulk water supply) shall be
made to the specified account.
f. Annexure 8: Log book format for Bulk Water
Consumption
g. Annexure 9: Monthly consolidated data on Bulk
Water Consumption
h. Annexure 10: Format for generating Monthly
Bills
i. Annexure 11: Guidelines for Billing and
Collection of Water Tarif f.
j. Annexure 12: Roles & Responsibilities of
Of f icials of RDWSD/Other Depts and
Contractor.
k. A high-level review of the functioning of O&M
Policy may be undertaken annually under the
chairmanship of the Principal Secretary,
RDPRD with the participation of RDWSD at
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
36
Policy Statement Strategy for Implementation
technical and administrative levels.
3.3.3 Tariff Rate12:
RDWSD shall implement ‘Incremental Block
Tarif f ’ for GPs/ULBs and other bulk consumers
(if any). The bulk water consumer shall pay to
the RDWSD, such tariff that is fixed by RDWSD,
based on volumetric consumption and cost
recovery principles. Bulk water tariff proposed is
provided in the table on the right side.
Tariff for water supply from
RDWSD to GPs
Rs
/kL
Paise
/ L
Upto 7 kL/Month/HH for entire GP 05 0.5
7.1 to 10 kL/Month/ HH /for entire
GP.
08 0.8
10.1 to 15 kL/Month/HH for entire
GP
10 1.0
15.1to 20 kL/Month/HH for entire
GP
12 1.2
Tariff for Bulk water supply (non-
PRI)
Upto 60 kL/Month/Bulk Consumer 15 1.5
60.1 kL to 120 kL/Month/Bulk
Consumer
17 1.7
120.1 kL to 180 kL/Month/Bulk
Consumer
19 1.9
180.1 kL to 240 kL/Month/Bulk
Consumer
21 2.1
Annexure-13 Water Tarif f Calculation at MVS level
3.3.4 Asset replacement and Life Cycle
Cost Approach:
Until RDWSD/Government of Karnataka fully
graduate into life cycle cost approach and O&M
cost recovery, the arrangement listed in column
2 of 3.3.4 shall be followed for asset
replacement, operation and maintenance.
a. For MVS, the replacement cost of assets is
met by RDWSD for all assets upto the Bulk
Water Meter at the Village level OHT. If any
asset renewal or replacement or repair is
required, such requirement shall be included in
the annual O&M plan / budget.
b. Refer to Annual O&M Plan Format (Annexure-
14)
3.3.5 O&M Plan including budget:
EE at Division level shall facilitate the
preparation of an annual O&M plan including a
budget for each MVS. The O&M budget shall be
presented to CE- RDWSD or the O&M Cell for
approval and a copy of the O&M p lan shall be
presented to CEO-ZP for information.
a. Of f ice of EE-RDWSD shall consolidate O&M
budget for MVSs at division level.
b. EE-RDWSD shall share O&M plan of MVS with
GPs/ULBs that are supplied with water f rom
MVS.
3.3.6 Packaging of district level O&M
Contracts for MVSs:
To the extent possible and unless there is
justif ication otherwise, all O&M contracts for the
smaller multi-village schemes may be merged
and managed under a single contract/contractor/
operator at district level in order to ensure
service levels and monitor the quality of service
delivery. O&M contracts shall be for a period of
f ive (5) years, renewable on a year on year
a. Executive Engineers of RDWSD at the division
level shall be responsible for packaging the
O&M contracts of all MVSs at district level and
shall come into effect from the not if ication of
O&M policy.
b. Sample O&M contract is included in the O&M
Manual
12 The GP shall inform RDWSD the updated figures of population (based on 2021 census or 2011 census) and number of
households in the GP limits before 31st
March of each year.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
37
Policy Statement Strategy for Implementation
basis, based on satisfactory performance by the
O&M Operator/ contractor and, based on mutual
agreement.
3.3.7 Renewal of O&M Contracts:
All costs associated with the repair,
refurbishment and replacement of bulk water
supply inf rastructure shall be evaluated in the
last year of the O&M contract and may be taken
up as part of the upcoming O&M contract. O&M
Contracts may be renewed with a 5% annual
increment of O&M contract value f rom the
second year of the five year contract for O&M.
a. Performance appraisal of the O&M contractor
shall be undertaken within 3 months of
extending the O&M contract.
b. Six to Twelve months before the expiry of the
existing O&M contract, RDWSD shall invite a
f resh O&M tender such that the knowledge and
the asset management is smoothly transferred
to the new O&M contractor. In case of delay in
appointment of the O&M contractor, the current
O&M contractor shall keep operating the
assets until the new O&M operator is in p lace
and the O&M operator will be appropriately
remunerated.
3.3.8 Volumetric Tariff for Operators and
Key Performance Indicators:
Contractors/ Operators shall be paid on a
volumetric basis, subject to achieving Key
Performance Indicators (KPIs). Amount payable
to Operator shall exclude cost towards electricity
which shall be borne by the
Government/RDWSD. The Operators will get
50% of the O&M contract amount as f ixed cost
and 50% payment against achievement of key
performance indicators. Key Performance
Indicators for the O&M Contract of MVS shall be
as given in column 2 of 3.3.8.
Key Performance Indicators
a. Total Quantity of Treated Water to be supplied
to each habitation / village covered under the
scheme at minimum of 55 LPCD for the design
population (Weightage- 25 (50% of the total
score of 50))
b. All water samples tested in the previous month
at WTP, and Village OHT as specif ied in
Annexure 17 to meet quality standards as
def ined in the contract. (Weightage-25 (50% of
the total score of 50).
c. Annexure 17: Detailed Note on implementation
of KPIs with worked out example.
3.3.9 Data on bulk water supply:
O&M contractor shall assist RDWSD in capturing
data on the volume of water supplied to each
village and consolidate the same at GP level and
generate bills for the bulk water supply to
GPs/ULBs as per the tariff set out in the policy.
a. Government Order No: RDW&SD/121/CE/
Technical/2020, dated 30.12.2020. (Annexure
4)
3.3.10 Software for billing and collection:
RDWSD shall prepare and introduce software to
support billing, collection and account ing and
build capacities of Operators/Contractors and
GPs in using the software.
a. Read the policy statement 3.10 together with
policy statement 5.2
3.3.11 Supply of water by other Utilities/
Departments:
GPs/villages getting water f rom any other
agency/utility such as BWSSB, KUWS&DB and
KUIDFC shall pay for the water on a volumetric
basis to RDWSD at a tariff rate as f ixed under
this policy. RDWSD shall pay to agency/uti l i ty
the cost of water supplied on a per kL basis,
which is equivalent to rate applicable/charged for
urban local bodies. O&M activities of such
schemes supplying water to enroute GPs, shall
RDWSD shall enter into a tripartite agreement
with Utilities/ Agencies/ Departments supplying
water to enroute GPs/Villages and the Agreement
shall include the following key points
a. Volume of water supplied shall be measured
with a Bulk Water Meter
b. Bulk Water Meter shall be installed at the inlet
of Village level OHTs receiving bulk water
supply from Utilities as mentioned under 3.12.
The cost of bulk water meter and its installation
shall be borne by RDWSD.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
38
Policy Statement Strategy for Implementation
be carried out by the parent agency and shall
charge O&M tariff to RDWSD for the volume of
water supplied and recorded by bulk water
meters at the same rate that is applicable for
urban local bodies or otherwise agreed at the
time of project implementation. RDWSD in turn
will raise demand on GPs supplied with water
f rom the scheme at a tarif f as def ined in the
current policy and as amended from time to time.
c. Volume of water supplied to the GP and
measured with bulk water meter shall be
consolidated on a monthly basis and provided
to the AEE of RDWSD of the concerned sub-
division.
d. AEE of RDWSD in turn shall raise the demand
on the respective GPs and GPs shall remit the
tarif f amount to the specified account.
e. The tripartite agreement envisaged between
the Utility, RDWSD and the GP shall p rovide
provisions for dealing with grievances and
conf licts.
f. Refer to Annexures 6 and 7
g. Formats referred under Annexure 6, 7, 8, 9, 10
and 11 shall be used for administering the
policy statement -3.12.
3.3.12 Supply of water to Urban Local Body
(ULB)/GP by RDWSD:
RDWSD shall supply water to selected Urban
Local Bodies located enroute or adjacent to the
GPs/Villages included under the scope of Mult i
Village Schemes (MVS), subject to demand from
the ULB, concurrence f rom the Urban
Development Department, based on signed
MoU and subject to payment of water tarif f for
bulk water supply made to ULB.
RDWSD shall enter into a Bi-party agreement for
implementing policy statement 3.3.12. Refer to
Annexure 7: Bi-party Agreement between
RDWSD and Urban Local Body / GP for operation
and maintenance of rural water supply services
3.3.13 Penalty Charges for delayed payment
from GPs:
RDWSD shall impose a penal charge on GP if
the latter does not make the O&M charges by
the stipulated date.
a. GPs/ ULBs shall pay penalty charges to
RDWSD at the rate of 1% per month (12% per
year) of the bill amount delayed on a simple
interest rate.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
39
3.4 Human Resources and Capacity Building
Table 5: Implementation strategy - Human resources and Capacity Building for MVS
Policy Statement Strategy for Implementation
3.4.1 Training:
RDWSD shall facilitate capacity building of
RDWSD Engineers, contractors, consultants and
other stakeholders together with people’s
representatives at the three tier PRIs, officials of
PRIs and GP based Waterman/Pump Operators,
by preparing appropriate training modules,
scheduling training events, supporting t raining
programmes with resource persons and
knowledge.
a. RDWSD shall undertake a comprehensive Training Need Assessment (TNA) so as to prepare training modules.
b. Prepare customized training modules for
stakeholder categories
c. Support implementation of training events with
resource persons and knowledge.
d. Training in web-based monitoring and
management system, SCADA, Arch-GIS and
IOT;
e. RDWSD shall develop a Team of Master
Trainers; A State level series of ToTs proposed with a strength of 100 to 120
Trainers.
f. Regular capacity building programmes shall be undertaken for RDWSD, GPs and Operators.
g. Online training will be made available on a
regular basis for all stakeholder categories.
h. Train engineers of RDWSD and all Operators with whom the RDWSD has entered into an
O&M contract;
i. Annexure 18: Note on Training and Report ing
format for achievement under Training.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
40
3.5 Governance and Institution
Table 6: Implementation strategy - Governance and Institution for MVS
Policy Statement Strategy for Implementation
3.5.1 O&M Cell:
RDWSD will set up an O&M Cell at the HQ to
continuously monitor O&M activities
a. Roles and responsibilities of the key sector
stakeholders with regard to O&M are provided in
detail in Annexure 12.
b. After the notification of O&M policy, RDWSD wil l
constitute the O&M cell at the headquarters.
c. The O&M Cell shall facilitate the divisions of
RDWSD to carry out a Sustainability Evaluat ion
Exercise with regard to the operation and
maintenance of MVSs, once in two years.
d. Annexure 19: Note on the constitution of O&M
Cell
3.5.2 Management Information System:
RDWSD in consultation with RDPRD shall
develop a Management Informat ion System
(MIS) for rural water supply sector.
a. Information on MVS will be filled in and updated
by EE of RDWSD or by a subordinate of f icer of
RDWSD under guidance of EE.
b. The MIS sof tware shall have a module on
operation and maintenance for MVS and SVS.
c. All schemes that are commissioned shall get
ref lected in the O&M module, with updated
information.
d. RDWSD as an interim measure shall make a
Spread Sheet format for the baseline and O&M
as mentioned above, so that developing and
updating the information on schemes will
commence immediately.
e. Refer to Annexure 21: Note and Formats on
MIS. Note on MIS process (a) Baseline data on
all MVSs in the State of Karnataka, (b) Provisions
to collect data on Operation and Maintenance of
all MVSs, (c) Efficiency assessment of all MVSs,
(d) Monitoring of Key Performance Indicators for
O&M in MVSs, (e) Develop Executive Information
System (EIS) for decision makers under MIS.)
3.5.3 Grievance Redressal Mechanism:
There shall be a Grievance Redressal
Mechanism from local to state level.
a. ‘PARIHARA’, a comprehensive GRM (Grievance
Redressal Mechanism) already functional at
RDWSD will address complaints f rom the
consumer households and other institutional
stakeholders with possibilities of escalating
complaints in the event of non-resolution.
b. Annexure 22 – Note on PARIHARA as a
Grievance Redressal System.
3.5.4 Roles and Responsibilities regarding Monitoring and Regulation of Operation and Maintenance: Roles and responsibilities with regard to monitoring and regulatory functions in O&M is brief ly captured in the table given below.
As provided in below table for Roles and
Responsibilities of Stakeholders
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
41
Table 7: Roles and Responsibilities of Stakeholders
Roles and Responsibilities of Stakeholders
Roles and Responsibilities
Stakeholders
RDWSD HQ
CEO - ZP
RDWS
D
Division
DCC GP Operat
or PDO/ Staff
Consumers
Fixing and revising bulk water tarif f
X
Fixing initial consumer level water tarif f
X (1) X (2)
Upward revision of consumer level water tarif f
X (1) X (2) X (3)
Awarding Contracts and Management of Contracts
X (1) X X (1)
Preparation of O&M Plans for MVS & SVS
X (2) X (1) X (3) X (1)
Approval of O&M Plans MVS
X (1) X (2) X (3)
Approval of O&M Plans SVS/IVDN
X (1) X (2) X (3) X (1)
Approval of O&M Plans X Monitoring Operations of MVS
X (2) X (1) X (1)
Monitoring Operations of SVS/IVDN
X (1) X (2) X (1)
Operation and Maintenance of MVS
X (2) X (1)
Operation and Maintenance of SVS
X (3) X (2) X (1)
Monitoring Service Delivery and regulatory oversight – MVS
X (2) X (1)
Monitoring Service Delivery and regulatory oversight – SVS
X (3) # X (2) X (1)
Cost recovery – MVS X (2) X (1) Cost recovery – SVS X (2) X (1) X (1) Conf lict Resolution X (2) X (1) X (1) Note: X (1) signifies Primary Responsibility
X (2) signifies Secondary Responsibility X (3) signifies Tertiary Responsibility # Technical Backstopping
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
42
Part B: Operation and Maintenance (O&M) of Single Village Schemes (SVS) and In-Village Distribution Network (IVDN)
Chapter IV: Policy Statements for Operation and Maintenance
of Single Villages Schemes and In-Village Distribution Network
4.1. Water Source
4.1.1 Source of Water Supply Schemes: GP shall supply safe drinking water, equivalent to 55
LPCD to Consumer Households, drawing water f rom MVS or SVS.
4.1.2 Priority for water use: Drinking water needs of rural population wil l have highest p riority
among competing uses of water.
4.1.3 Quality of Water Supplied by GP: GP shall distribute water which is under acceptable o r
limits of water quality standards complying with BIS code 10500 or as notified. GP shall also
see that further contamination of treated water is avoided by all means while managing
distribution from the Village OHT to consumer connections. GP is permitted to supply water
with quality parameters falling within permissible limits if water with acceptable quality
parameters is not available.
4.1.4 Developing sustainable water sources at GP level: GP shall recharge all traditional water
bodies, public and private bore wells, using provisions under MGNREGS or other appropriate
schemes / funding sources.
4.2. Water Supply Infrastructure
4.2.1 Single Village Schemes (SVS) and In-Village Distribution Network (IVDN): Gram
Panchayats shall manage operation and maintenance of SVS and IVDN directly for which it is
supported by a Village Water and Sanitation Committee at the Village level and local level
staf f.
4.2.2 Measuring local water supply through consumer meters: GPs shall measure the quant ity
of water extracted at all source points including bulk supply points such as OHTs and
Borewells.
4.2.3 Operation and Maintenance of Water Purification Plants: RDWSD will operate, maintain
and manage water purif ication plants through Operators / Gram Panchayats / Other
Institutional Partners or Cooperative Societies.
4.2.4 Asset replacement in SVS and IVDN: With regard to SVS and IVDN, all replacement cost of
assets is met by the GP.
4.2.5 Measuring water consumption and losses: GPs shall measure the receipt of water f rom
MVS as well as own production of water and the net water distribution at consumer ends so
as to estimate Non Revenue Water and thus identify the water losses from the water supply
system.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
43
4.2.6 Service Delivery: The service delivery conditions / standards for rural water supply shall be
as provided in 5.2.6.
4.3. Finance Management in O&M
4.3.1 Water tariff: GP shall pay to RDWSD, such tarif f that is f ixed by RDWSD, based on
volumetric consumption and cost recovery principles and will follow IBT (Incremental Block
Tarif f ) model. GPs shall implement water tarif f on its consumer categories, of fering 7
kL/Household/month at a basic price and thereafter, introduce incremental block tarif f. The
GP shall charge a minimum tariff of Rs. 70/household and shall offer a maximum of 7 kL of
water against the minimum tariff amount. GP may fix the tariff in such a way to recover cost of
operation and maintenance, whether schemes are metered or non-metered.
4.3.2 Payment of Water Tariff to GP. RDWSD shall fix the water tariff for consumers at GP level
initially. GP shall raise water tariff at consumer level at the rate of 5% per annum. GP will not
reduce the consumer tariff without the prior permission of RDWSD.
4.3.3 Billing and Collection: GP will follow a monthly cycle for billing and collection under SVS
and IVDN.
4.3.4 O&M Plan and Budget: GP shall prepare an annual O&M plan including a budget
appropriately including the prospective income from the supply of water and expenditure from
the access and distribution of water. This O&M plan shall also be made part of the Annual
Action Plan and GPDP. Information derived from the GP level O&M budget shall be used to
make Water supply systems financially sustainable by achieving cost recovery at GP level.
4.3.5 Disconnection of power connections from ESCOM: All GP level electric connection for
Borewell /Open Well based local water supply schemes, which are non-functional, shall be
disconnected by following appropriate procedures.
4.3.6 Penal Charge on Consumers: Gram Panchayat shall impose a penal charge on consumers
within the GP if the consumer delays payment of water charges beyond the stipulated date.
4.3.7 Software for billing and collection: GP shall introduce software to support billing, collection
and accounting, focusing on operation and maintenance of SVS and IVDN.
4.4. Staffing, Capacity Building, IEC and Community Mobilization
4.4.1 GP level Training programmes: GP shall facilitate training of all local level staf f and
Waterman in operation and maintenance of rural water supply schemes with the support of
RDWSD and RDPRD.
4.4.2 IEC and Community Mobilization: GP shall do the needful to mobilize community for
achieving 100% FHTCs, habitual payment of O&M tariff, disciplined use of treated water and
metered consumption of water at the consumer levels.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
44
4.5. Governance and Institution
4.5.1 Decentralized service delivery and O&M: GP is primarily respons ible for d is tribut ion of
water to households and other local level consumers through FHTCs/ CTC13 d rawing water
f rom MVS or SVS.
4.5.2 VWSCs: GP will form VWSCs in every village of the GP. One VWSC may cover one v i l lage
and adjacent habitations and the GP is empowered to decide on the number of VWSCs;
4.5.3 Staffing Pattern: GP may implement the staf f ing pattern as recommended in the O&M
Policy. GP will recruit and appoint staff to operate, maintain and manage SVSs and IVDN,
subject to and in strict adherence to the staffing pattern as per the guidelines in the O&M
Policy.
4.5.4 Gram Sabha Meetings and Community Consultations: Community consultations shall be
held at Gram Sabha meetings atleast annually and feedback received from Gram Sabha shall
be considered by the GP and VWSC in the operation, maintenance and management of rural
water supply schemes including IVDN and SVS.
4.5.5 Grievance Redressal Mechanism (GRM): GP shall partner with RDWSD in implement ing
‘PARIHARA’, for addressing grievances and complaints.
4.5.6 Management Information System: GP shall implement MIS with regard to SVS and IVDN.
4.5.7 Technical backstopping by RDWSD: GPs may request for support f rom RDWSD for
resolving technical, operational and managerial issues.
4.5.8 Roles and Responsibilities of GP regarding Operation and Maintenance: Roles and
responsibilities of GP with regard to monitoring and regulatory func tions in O&M are
mentioned in 5.5.8.
13 Consumer Tap Connections
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
45
Chapter V: Implementation Strategies for Operation and
Maintenance of Single Village Schemes and In-Village
Distribution Network
5.1 Water Source
Table 8: Implementation strategy - Water source for SVS and IVDN Policy Statement Strategy for Implementation
5.1.1 Source of Water Supply
Schemes:
GP shall supply safe drinking water,
equivalent to 55 LPCD to Consumer
Households, drawing water f rom
MVS or SVS, with acceptable water
quality parameters.
a. O&M Policy will be notified and brought into effect through a
Government Order.
b. Refer to (KGSPRA-1993). Para 58, clause (iii) of chapter IV
of the KGSPRA mentions “maintaining water supply works
either on its own or by annual contract by generating
adequate resources” is a responsibility of the GP.
5.1.2 Priority for water use:
Drinking water needs of rural
population will have highest priority
among competing uses of water.
a. Karnataka State Water Policy-2002, Karnataka State Water
Policy 2019 and National Water Policy-2002 and 2012 have
accorded topmost priority to drinking water in the State14.
5.1.3 Quality of Water Supplied
by GP:
GP shall distribute water which is
under acceptable or permissible
limits of water quality standards
complying with BIS code 10500 or
as notified.
a. GPs shall use the Field Test Kits to monitor quality of water
supplied from SVS and IVDN on a regular periodic basis.
b. If serious water quality issues are identified in the FTK Tests,
GPs shall discontinue use of such source and inform the
same to RDWSD, invoking provisions of ‘Technical
backstopping’
c. Note/ Protocol for Water Quality Monitoring and Format for
Water Quality Monitoring at district level water quality labs
Refer to Annexure 1 and Annexure 2.
d. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model Bylaws,
2021 for the State of Karnataka (See Annexure 23.4)
5.1.4 Developing sustainable
water sources at GP level:
GP shall recharge all traditional
water bodies, public and private bore
wells, using provisions under
MGNREGS or other appropriate
schemes / funding sources so as to
address drought and flood as well as
a. GP shall with the support of RDWSD/RDPRD and other
sector stakeholders build capacity for management of water
inf rastructure, quantity of supply, water quality management
and in recharging borewells and other water bodies.
b. GPs shall plan and implement recharging of all traditional
water bodies such as kalyani, lakes, open wells and
borewells which are under the ownership and management of
GP, as well as those water bodies within the GP under
14 “Nevertheless, with 60% of its current population still living in rural areas, the provision of safe and adequate drinkin g wa te r
and water for other domestic uses, must rank as the single most important duty of the Government of Karnataka . Pa g e 1 0 & 113 of Draft State Water Policy for Karnataka-2019”. National Water Policy (NWP) has been prepared in 1987, revised in 200 2
and 2012. NWP prioritises water allocations for drinking, irrigation, hydropower, ecology, industries, navigation, and other uses in order. NWP 2012 prioritises water for drinking and domestic needs, irrigation and “minimum ecological needs” on a n e q u a l
and ‘high priority’ while introducing the concept of minimum ecological needs and that these need to be given a “high p rio rit y” allocation.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
46
Policy Statement Strategy for Implementation
climate change related issues. private ownership, as an activity under MGNREGS and
include it in the Annual Action Plan of GP. This activity shall
also include desilting and cleaning of surface water bodies,
on a periodic basis.
c. GP shall undertake monitoring of groundwater table, us ing
appropriate techno-social methods, devices and tools in the
GP limits to understand and analyze the results of
groundwater recharging.
d. GP shall preserve Borewells, from which pumping is stopped
or suspended and shall keep these in good condition , so as
to use them for recharging as well as commence pumping
operations during drought, and other natural disasters.
e. Convergence with other departments, programmes and
projects shall be attempted towards sustainable maintenance
of water resources at GP level, as well as conjunctive use of
water sources, including rain water/roof -water harvesting
which shall be undertaken wherever there is relevance.
f. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model Bylaws,
2021 for the State of Karnataka.
g. Note groundwater recharge and format on monitoring ef fect
on groundwater recharge (Annexure – 23.5)
h. Format for monitoring ef fect of groundwater recharge.
(Annexure – 23.5)
i. Exercising powers under KGSPRA-1993, Gram Panchayat
may prepare a brief guideline on maintaining public and
private water sources in good condition and disseminate the
same among the public as a local policy on water resources,
employing IEC and inter-personal communication methods.
5.2 Water Supply Infrastructure
Table 9: Implementation strategy - Water supply infrastructure for SVS and IVDN Policy Statement Strategy for Implementation
5.2.1 Single Village Schemes
(SVS) and In- Village
Distribution Network (IVDN):
Gram Panchayat shall manage
operation and maintenance of SVS
and IVDN directly for which it is
supported by a Village Water and
Sanitation Committee at the Village
level and local level staff.
a. Refer to Chapter-I, Para 1.7 ‘Governance and Institutional
aspects’ which provides details of legal and constitutional
mandate of GPs regarding water provisioning. GP is
constitutionally mandated to fulfill the obligation of
providing drinking water supply to the GP population as per
the KGSPRA-1993.
b. GP shall prepare a status list of water sources and water
inf rastructure within the GP limits, either manually or on the
MIS as and when it is launched.
c. GP shall with the support of VWSC/s operate and maintain
SVS/IVDN within the GP limits subject to water
requirement by community and water availability in the
sources.
5.2.2 Measuring local water
supply through consumer
meters:
a. GPs shall introduce consumer level water meters of
appropriate quality and specifications on saturation mode.
b. All consumer connections, including domestic, institutional
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
47
Policy Statement Strategy for Implementation
GPs shall measure the quantity of
water extracted at all source points
including bulk supply points such as
OHTs and Borewells.
and commercial water connections shall be fixed with a
water meter.
c. The cost of water meters along with fixtures thereof shall
be borne by the consumer or by the GP or under any
scheme if applicable.
d. Bulk Water meters shall be installed at inlet of all OHTs
and measure the volume of water on a daily basis.
e. ZP may consider setting up a Meter Repairing Unit at the
district level, by identifying and training appropriate
persons, which will act like a one stop solution to repair
and replace water meters.
f. In case of habitations far off from the GP, a separate meter
may be installed at the entry point of the habitation to
ascertain and measure the quantity of water supply
received by the habitation.
g. Annexure 4: Government Order on Bulk Water Tariff and
Metering. (GO No: RDW&SD/ 121/CE/ Technical / 2020,
dated 30.12.2020)
h. Annexure 20: Note on Metering and Metering policy.
5.2.3 Operation and Maintenance
of Water Purification Plants:
RDWSD will operate, maintain and
manage water purif ication plants
through Operators / Gram
Panchayats / Other Institutional
Partners or Cooperative Societies.
a. Responsibility for Operation, Maintenance and
management of WPPs shall vest with the Executive
Engineers of RDWSD for the RDWSD Division/ Revenue
District.
b. RDWSD will prepare detailed guidelines on operation and
maintenance of WPPs, including Standard Bidding
Documents and shall make these available to EEs.
c. EEs shall, upon seeking feedback from GPs, decide the
mode of O&M of the WPPs, with the following options: (1)
Operation and Maintenance by a Contractor; (2) Operation
and Maintenance by Gram Panchayat and (3) Operat ion
and Maintenance by an Institutional/ Organizational
Partner such as a Cooperative Society.
d. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model
Bylaws, 2021 for the State of Karnataka.
5.2.4 Asset replacement in SVS
and IVDN:
GP shall be responsible for
replacement of all common assets
with regard to SVS and IVDN at i ts
cost.
a. Asset replacement cost for SVS and IVDN shall be
included in the annual O&M plan and the Annual Action
Plan/ GPDP of the GP.
b. Consumer level replacement, renewal and repair of assets
shall be the sole responsibility of the consumer,
irrespective of the category, whether domestic, institutional,
commercial, industrial or any other. Consumer level assets
will include pipeline f rom the nearest common network
point, taps, consumer meters, meter chamber and all other
appurtenant of the consumer connection.
c. Refer to Annual O&M Plan Format (Annexure 14)
5.2.5 Measuring water
consumption and losses:
GPs shall measure the receipt of
water f rom MVS as well as own
production of water and the net
a. GP shall take action to install water meters for each
consumer water connection in the GP, the cost of which
shall be borne by the Consumer if funding for the same is
not available under a project or programme.
b. GPs shall measure the losses in water supply on a monthly
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
48
Policy Statement Strategy for Implementation
water distribution at consumer ends
so as to estimate Non Revenue
Water and thus identify the water
losses from the water supply system.
basis and maintain records.
c. GPs shall undertake a drive towards minimizing NRW so
as to keep the losses below 20%.
d. GP shall f ile a case against those using water sucking
pumps from the water distribution network (such as Tulu),
those with unauthorized water connections, those
tampering with water supply inf rastructure and those
engaged in stealing water.
e. GP shall initiate penal provisions on those individuals,
institutions, households, agencies, organizations, industrial
and commercial units and others engaged in unlawful
activities such as those mentioned in para ‘d’ of this policy
statement.
f. Up on payment of penalty amounts and other fees decided
by the GP, water supply connections may be regularized
and a written undertaking with regard to good behaviour in
water discipline shall be taken from consumers / individual
households mentioned vide para d of this policy statement.
5.2.6 Service Delivery:
The service delivery conditions /
standards for rural water supply at
GP level shall be as given in the
column 2 of 5.2.6.
a. RDWSD (through the Operators for MVS) and GP (for SVS
and IVDN) shall ensure that potable quality water is
supplied to the GP population.
b. Duration of supply: GPs connected to MVS shall receive
water for a minimum duration of not less than four hours
per day, with two hours each in the morning and evening;
c. Timing of water supply: Drinking water at Village level
may be supplied between 6.00 am & 9.00 am and 5.00 pm
& 8.00 pm;
d. Quantity of supply. MVS (if available) shall ensure 55
LPCD. If the demand for potable water in rural areas is
lesser than 55 LPCD on a monthly average, the GP may
of f icially inform the Operator and RDWSD regarding
quantity of water demand for the GP and RDWSD shall
inform the Operator to suitably adjust quantity of supply as
per the request of GP. If the GP has a demand for more
than 55 LPCD, it may draw and distribute water from SVS.
However, GP has to ensure that it is distributing only water
with acceptable or permissible quality as per BIS. Quantity
of water demand in the GP shall be reflected in the Annual
O&M Plan of the GP.
e. GP shall enter into a MoU with RDWSD for supply of water
and payment of bulk water charges as per tarif f fixed by
RDWSD. (Annexure 7– Biparty MoU.)
f. Service delivery conditions shall be printed on the
consumer card for the GP and HTC, so as to make a
transparent public commitment regarding service
standards.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
49
5.3 Finance Management in O&M
Table 10: Implementation strategy - Finance Management for SVS and IVDN Policy Statement Strategy for Implementation
5.3.1 Water Tariff:
GP shall pay to the RDWSD, such
tarif f that is fixed by RDWSD, based
on volumetric consumption and cost
recovery principles and will follow
IBT (Incremental Block Tariff) model.
GPs shall implement water tarif f on
its consumer categories, of fering 7
kL/Household/month at a basic price
and thereaf ter, introduce incremental
block tarif f . The GP shall charge a
minimum tariff of Rs. 70/household
and shall offer a maximum of 7 kL of
water against the minimum tarif f
amount. GPs may f ix the tarif f in
such a way to recover cost of
operation and maintenance, whether
schemes are metered or non-
metered.
a. Consumer level water tariff in GP shall be sum total of per
capita bulk water cost + cost of manpower deployed in
GPs + cost of consumables + cost of energy for own local
water supply schemes in GPs.
b. Details of population growth shall be prov ided by GP to
RDWSD, and RDWSD shall inform the Operator, GP-wise
treated water requirement.
c. Refer to Government Order No:
RDW&SD/121/CE/Technical/ 2020, dated 30.12.2020 for
implementing the bulk water tariff.
d. The revised water tarif f for GPs/ULBs/ Bulk Consumers
with regard to supply from MVS and for local level water
consumer connections within the GP limits, will come into
immediate effect with the notification of O&M policy
5.3.2 Payment of Water Tariff to
GP.
RDWSD shall fix the water tarif f for
consumers at GP level initially and
thereaf ter, the GP will have the
authority to revise the tarif f in an
upward increment. GP may reduce
water tarif f for consumers, only with
the prior permission of RDWSD in
writing.
a. All Domestic, institutional, industrial, commercial and PSPs
shall pay water tariff fixed by the GP o r by RDWSD with
regard to initial rates as per this O&M Policy.
b. Refer to (KGSPRA-1993). Para 58, c Clause iv further
mentions that “revising and collecting taxes, rates and fees
periodically which are leviable under the Act”. KGSPRA
1993.
5.3.3 Billing and Collection:
GP will follow a monthly cycle for
billing and collection under SVS and
IVDN.
a. PDO shall facilitate measurement of water consumption at
the domestic and Non-domestic water connections through
Waterman and issue demand notice to consumers.
b. PDO shall follow processes suggested vide Government
Order No: RDW&SD/121/CE/Technical/2020, dated
30.12.2020 for managing water supply received f rom
MVSs.
c. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model
Bylaws, 2021 for the State of Karnataka
5.3.4 O&M Plan and Budget:
GP shall prepare an annual O&M
plan including a budget appropriately
including the prospective income
f rom the supply of water and
expenditure from the access and
distribution of water. This O&M plan
shall also be made part of the
Annual Action Plan and GPDP.
a. PDO shall be responsible for preparing the annual O&M
plan and budget for SVS/IVDN/ WPP at GP level. The GP
level O&M plan and budget shall be appropriately
integrated into the Annual Action Plan of the GP. The O&M
plan and budget will stand in good s tead for the GP, as
appropriate provisions can be made in their respective
annual budgets for paying O&M demands from RDWSD as
well as meet the cost of operation and maintenance with
regard to SVS and IVDN.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
50
Policy Statement Strategy for Implementation
Information derived from the GP
level O&M budget shall be used to
make Water supply systems
f inancially sustainable by achieving
cost recovery at GP level.
b. Annexure 14 Note and Format on O&M Plan
c. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model
Bylaws, 2021 for the State of Karnataka
5.3.5 Disconnection of power
connections from ESCOM:
All GP level electric connect ion for
Borewell /Open Well based local
water supply schemes, which are
non-functional, shall be
disconnected by following
appropriate procedures.
a. If an energized public water source (Borewell /open well) is
non-functional for more than 6 months continuously, the
GP shall submit an application to the ESCOM for
disconnection and the dues, if any, shall be paid.
5.3.6 Penal Charges for
Consumers:
Gram Panchayat shall impose a
penal charge on consumers within
the GP if the consumer delays
payment of water charges by the
stipulated date.
a. Gram Panchayat shall impose a penal charge on
consumers if the latter delays payment of water charges.
b. The penalty charges will be as follows
b.i. 20% of the due amount for one month of delay after
the due date.
b.ii. 50% of the due amount for two months of delay after
the due date.
b.iii.100% of the due amount for three months of delay
af ter due date.
c. Disconnection water connection after three months of
delayed payment without prior notice.
5.3.7 Software for billing and
collection:
GP shall introduce sof tware to
support billing, collection and
accounting, focusing on operation
and maintenance of SVS and IVDN.
a. RDWSD will facilitate the preparation and uploading of a
sof tware and MIS to address needs of RDWSD, GPs and
Operators with regard to O&M of water supply schemes
b. Refer to Annexure 23.17
Table 11: Water Tariff at GP Level Domestic Water Tariff at GP level
Tariff for water supply from GPs to
Consumer Households
Total Water in
Litres / month
Tariff
rate Rs. / kL
Tariff
rate Paise / L
Cumulative Amount of
Tariff / month in
Year One
Cumulative Amount of
Tariff / month @ 5% increase
in Year Two
Cumulative Amount of
Tariff / month @ 5% increase in Year Three
Upto 7 kL/Month/HH 7000 10 1.0 70 74 77
7.1 kL to 08 kL/Month 8000
12 1.2
82 86 90
8.1 kL to 09 kL/ Month 9000 94 99 104
9.1 kL to 10 kL/ Month 10000 106 111 117
10.1 kL to 11 kL/Month 11000
14 1.4
120 126 132
11.1 kL to 12 kL/Month 12000 134 141 148
12.1 kL to 13 kL/Month 13000 148 155 163
13.1 kL to 14 kL/Month 14000 162 170 179
14.1 kL to 15 kL/Month 15000 176 185 194
15.1 kL to 16 kL/Month 16000
16 1.6
192 202 212
16.1 kL to 17 kL/Month 17000 208 218 229
17.1 kL to 18 kL/Month 18000 224 235 247
18.1 kL to 19 kL/Month 19000 240 252 265
19.1 kL to 20 kL/Month 20000 256 269 282
Non-Domestic Water Tariff
Consumer Category Tariff Rs.
/ kL /
Month
Tariff / L in Paise /
Month
Non-Domestic public institutions (such as (1) Orphanages, (2) Old age homes, (3) Physically Challenged Residence, (4) Raitha Samparka Kendra, (5) Government schools, (6) Government
Hospitals (PHCs and sub-centres) and including Private sector Institutions from (1) to (3) as above
INR – 10 per kL
1.0
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
51
Non-Domestic Commercial Enterprises* (Private Hospitals including Clinics, Private schools & Institutes using metered Bulk Water)
INR – 30 per kL
3.0
Industrial Enterprises INR – 40
per kL
4.0
Non-Domestic Commercial Enterprises* - *RDWSD may examine the category of unit on a case-by-case basis
5.4 Staffing, Capacity Building, IEC and Community Mobilization Table 12: Implementation strategy - Staffing, Capacity Building, IEC and Community Mobilization for
SVS and IVDN Policy Statement Strategy for Implementation
5.4.1 GP level Training
programmes:
GP shall facilitate training of all local
level staf f and Waterman in
operation and maintenance of rural
water supply schemes with the
support of RDWSD and RDPRD
a. Local level staff and Waterman will participate in t raining
events organized by RDWSD/RDPRD/GP.
b. GP level trainings and IEC campaign shall focus on the
local polity, elected members of GP, former members of
GP, local political leaders, all of f icials of GP and other
related departments, local leaders, opinion makers and
selected volunteers
c. Training shall also be extended to: (1) Lab technicians, (2)
Operation and maintenance staff (Operator); (3) Staf f of
ISA, ASHA and Anganwadi workers; (4) Technicians such
as plumbers, electricians, mechanics and (5) VWSC
members.
d. Annexure 23.14 Note and Modules on GP level Training
5.4.2 IEC and Community
Mobilization:
GP shall do the needful to mobil ize
community for achieving 100%
FHTCs, habitual payment of O&M
(water) tarif f , disciplined use of
treated water and metered
consumption of water at the
consumer levels.
a. Implement an IEC campaign in partnership with PRIs,
RDWSD, RDPRD and ISAs.
b. Plan and implement a saturation campaign for FHTCs,
metered consumption of water and regular payment o f
water tarif f through Household visits, baseline data
collection, communication of key messages and getting the
household to agree on transparent and disciplined use of
water.
c. Objective of IEC campaign is also to achieve: (1) local level
ownership of the community over SVS, IVDN and MVS; (2)
build awareness on rainwater harvesting and conjunctive
use of water sources; (3) mobilize communities for
participatory management of operation and maintenance.
d. Refer Chapter VI of Bylaws in Annexure 23 for Note on
Community Mobilization and IEC and Annexure 23.16 for
Reporting and Monitoring Format for IEC campaign.
5.5 Governance and Institution
Table 13: Implementation strategy - Governance and Institution for SVS and IVDN Policy Statement Strategy for Implementation
5.5.1 Decentralized service
delivery and O&M:
GP is primarily responsible for
distribution of water to households
a. A Bylaw for Operation and Maintenance of SVS and IVDN
at the GP level is included as Annexure 23.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
52
Policy Statement Strategy for Implementation
and other local level consumers
through FHTCs/ CTC15 drawing
water f rom MVSs or SVS.
5.5.2 VWSCs:
GP will form VWSCs in every village
of the GP. One VWSC may cover
one village and adjacent habitations
and the GP is empowered to decide
on the number of VWSCs
b. Refer to GO on VWSC (Number: RDP 507 GPD2019
Dated: 09-09-2020)
c. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model
Bylaws, 2021 for the State of Karnataka
5.5.3 Staffing Pattern:
GP may implement the staf f ing
pattern as recommended in the O&M
Policy. GP will recruit and appoint
staf f to operate, maintain and
manage SVSs and IVDN, subject to
and in strict adherence to the staffing
pattern as per the guidelines in the
O&M Policy.
a. GP/PDO shall lead the staff recruitment process with the
support of the VWSC.
b. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model
Bylaws, 2021 for the State of Karnataka
c. Annexure 23.10: Criteria for determining the staf f ing
Pattern at GP Level
d. Staf f at GP level operating and maintaining SVS and IVDN
shall report to respective PDOs of GPs.
e. PDO shall maintain attendance details, preferably
biometric based, for water supply staff with relevant rules
for supervising and managing Waterman.
f. PDO shall insist on work reports from the staff engaged in
water supply sector
5.5.4 Gram Sabha Meetings and
Community Consultations:
Community consultations shall be
held at Gram Sabha meetings
atleast annually and feedback
received from Gram Sabha shall be
considered by the GP and VWSC in
the operation, maintenance and
management of rural water supply
schemes including IVDN and SVS.
a. Water Supply shall be included as an Agenda item in al l
Gram Sabha Meetings. Minutes/ Report of Gram Sabha
Meeting shall be sent to GP and the VWSCs.
b. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model
Bylaws, 2021 for the State of Karnataka
5.5.5 Grievance Redressal
Mechanism (GRM):
GP shall partner with RDWSD in
implementing ‘PARIHARA’, for
addressing grievances and
complaints.
a. GP shall publicly exhibit ‘PARIHARA’ contact number at
prominent public locations in the GP with appropriate
messages.
b. Annexure 22: Flow Process for GRM under PARIHARA
c. Annexure 23: Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model
Bylaws, 2021 for the State of Karnataka
5.5.6 Management Information
System:
GP shall implement MIS with regard
to SVS and IVDN
a. Information on SVS and IVDN shall be filled and updated
by PDO, including baseline and operation and
maintenance with regard to IVDN/SVS.
b. RDWSD as an interim measure shall make a Spread Sheet
format for the baseline and O&M as mentioned above, so
that developing and updating the information on schemes
15 Consumer Tap Connections
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
53
Policy Statement Strategy for Implementation
will commence immediately.
c. Annexure 23.17: Baseline for SVS and IVDN; Format for
monitoring SVS and IVDN.
d. Note on MIS process at GP level;
5.5.7 Technical backstopping
by RDWSD:
GPs may request for support f rom
RDWSD for resolving technical,
operational and managerial issues.
a. GP shall request in writing for technical support with regard
to water supply schemes including SVS and IVDN.
b. Refer Chapter 5 (5.11) in Annexure 23 for Technical
Backstopping
5.5.8 Roles and Responsibilities
of GP regarding Operation and
Maintenance:
Roles and Responsibilities of GP
with regard to Operation and
Maintenance shall include the
following.
a. Operate and maintain SVS and IVDN;
b. Fix and revise consumer level water tariff;
c. Operation of SVS and IVDN based on cost recovery
principles;
d. PDO shall prepare O&M Plan;
e. GP shall approve O&M Plans SVS and IVDN;
f. Billing, collection and finance management;
g. Monitoring service delivery and regulatory oversight for
SVS;
h. Planning and implementing cost recovery;
i. Monitor the functioning of VWSCs;
j. Selection, training, placement, supervision and monitoring
the performance of staff including waterman;
k. Monitoring Operation of SVS/IVDN (PDO);
l. Coordination with RDWSD, RDPRD, ZP and TP;
m. Consult the Gram Sabha proposal to raise the tariff;
n. Provide cross subsidy benefits in water tariff to a deserving
destitute family with the recommendation of Gram Sabha;
o. Conf lict Resolution at GP level.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
54
Part C: Annexures Chapter VI: Annexures for O&M of MVS
Annexure 1 Protocol for Water Quality Monitoring Table 14: Parameters for assessing water quality at village OHT
No Parameters Description 1 Potable Water quality
standards At Village OHTs or at end users: 100% samples should conform to the acceptable limit of BIS 10500: 2012, or as specif ied by RDWSD and as amended for basic water quality parameters: pH value, TDS, Turbidity, Chloride, Total alkalinity, Total hardness, Sulphate, Iron, Total arsenic, Fluoride, Nitrate, Residual chlorine Total coliform bacteria and E. Coli or thermo tolerant coliform bacteria, other than where the Emergency Response Plan is triggered.
2 Measured By Frequency of testing as defined in CPHEEO Manual on Water Supply and Treatment, III Edition, Ministry of Urban Development, New Delhi, May 1999, Appendix 15.9, for minimum tests to be performed or as def ined in the Operation and Maintenance Service Agreement or the DBOT contract
3 Monitored By An electronic registry is to be maintained by the Contractor; the registry shall include detailed database and summary tables to be maintained as part of the water quality surveillance protocols.
The water quality testing database shall include: • Time and date • Sample location (with Geo-coordinates and Source ID) • Sample number • Results of tests conducted along with acceptable and permissible limits of BIS 10500 and inference
Details of preventive maintenance steps taken if any, in case of water quality problem
4 Allowable exclusions
Pollution event covered by Emergency Procedures
5 Penalty Refer to “Annexure 17 Note on calculation of O&M contract amount based on Key Performance Indicators (MVS)”
6 Water Quality Testing Protocol
1. There shall be a lab attached to all WTPs of MVSs and parameters shall be tested as per recommended frequency.
2. The contractor/ Operator shall test water on a daily basis at the WTP lab or the nearest water quality testing lab for all 17 water quality parameters.
3. Water sample from the WTP outlet shall be tested as specified in Annexure 17.
4. Gram Panchayat shall test water quality using Field Test Kits on a regular basis. If any discrepancy is found in the FTK tests, such matter shall be referred to RDWSD as well as water samples shall be sent for testing to NABL accredited Water Quality Testing Lab.
5. The Contractor/Operator shall attach reports of Water Quality Tests done at NABL accredited labs along with the monthly bills for payment.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
55
Table 15: Tests for water quality monitoring
No. Parameter to be
Tested
Raw Water (at Raw
Water Sump)
Treated Water (at
outlet of CWR) Village OHT
To be
Tested
(Y/N)
Frequency
To be
Tested
(Y/N)
Frequency
To be
Tested
(Y/N)
Frequency
Organoleptic & physical parameter
1. Colour (Hazen
units)
Y Daily Y Daily Y
As specified in
Annexure 17
2. Taste Y Daily Y Daily Y
3. Odour Y Daily Y Daily Y
4. pH value Y Daily Y Daily Y
5. Turbidity (NTU) Y Daily Y Daily Y
6. Total dissolved
solids (TDS), mg/l
Y Daily Y Daily Y
General parameters concerning substances undesirable in excessive amounts
7.
Chloride (as Cl),
mg/l, Max
Y Daily Y Daily Y
As specified in
Annexure 17
8.
Total alkalinity (as
Ca CO3), mg/l, Max
Y Daily Y Daily Y
9. Total hardness (as
Ca CO3) mg/l
Y Daily Y Daily Y
10. Sulphate (as SO4),
mg/l, Max
Y Daily Y Daily Y
11. Iron (as Fe), mg/l,
Max
Y Weekly Y Weekly Y
12.
Total arsenic (as
As), mg/l, Max (in
hot spots)
Y Yearly twice Y Yearly
twice
Y
13. Fluoride (as F),
mg/l, Max
Y Daily Y Daily Y
14. Nitrate (as NO3)
mg/l, Max
Y Daily Y Daily Y
15. Residual f ree
chlorine, mg/l, Max
N - Y Daily Y
16. Total coliform Y Weekly Y Weekly Y
17. E. coli Y Weekly Y Weekly Y
Note: 1. Refer to the Manual on Water Supply and Treatment, III Edition, Ministry of Urban Development,
New Delhi, May 1999, Appendix 15.9, for minimum tests to be performed. Parameters and f requency are general in nature and in case of special situations; they can be altered according to the local conditions by the local authority (http://cpheeo.gov.in/upload/uploadf iles/f iles/38_0.pdf) (http://cpheeo.gov.in/upload/uploadfiles/files/Chapter%206-9.pdf)
2. Above, listed physical, chemical and bacteriological parameters are basic essential parameters
3. If any additional parameters are detected at the source of supply, those shall be included in the
monitoring plan.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
56
Annexure 2 Format for Water Quality Monitoring at district
level water quality labs (MVS)
Format for Water Quality Monitoring at District level water quality labs (MVS) as per IS:
10500:2012
Table 16: Water Quality Monitoring at District level water quality labs (MVS) as per IS: 10500:2012
Sl. No. Characteristic Requirement
(Acceptable limit)
Permissible Limit
in the Absence of
Alternate Source
Test Result
1. Colour Hazen units, Max 5 15
2. Odour, (Test cold and when
heated and at several dilutions)
Agreeable Agreeable
3. Taste (Test only af ter safety is
established)
Agreeable Agreeable
4. pH, value 6.5-8.5 No relaxation
5. Turbidity, NTU, Max 1 5
6. Total dissolved solids, mg/l 500 2000
7. Chloride (as Cl), mg/l, Max 250 1 000
8. Total alkalinity (as Ca CO3),
mg/l, Max
200 600
9. Total hardness (as Ca CO3),
mg/l, Max
200 600
10. Sulphate (as SO4), mg/l, Max 200 400
11. Iron (as Fe), mg/l, Max 1.0 No relaxation
12. Total arsenic (as As), mg/l, Max
(in hot spots)
0.01 0.05
13. Fluoride (as F), mg/l, Max 1.0 1.5
14. Nitrate (as NO3) mg/l, Max 45 No relaxation
15. Free Residual chlorine*, mg/l,
Min.
0.2 1
16. Total coliform bacteria Shall not be
detectable in any
100 ml sample
Shall not be
detectable in 100
ml sample
17. E. coli or thermotolerant coliform
bacteria
Shall not be
detectable in any
100 ml sample
Shall not be
detectable in 100
ml sample
Note:
* To be applied only when water is chlorinated and tested at consumer end. When protection against
viral infection is required, it should be minimum 0.5 mg/l.
1) Immediate investigative action shall be taken if either E.coli or total coliform bacteria are detected. The minimum action in the case of total coliform bacteria is repeat sampling; i f these bacteria are detected in the repeat sample, the cause shall be determined by immediate further investigation. 2) Although, E. coli is the more precise indicator of faecal pollut ion, the count of thermotolerant
coliform bacteria is an acceptable alternative.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
57
Annexure 3 G.O. on implementation of O&M Policy for Rural
Water Supply schemes
Government Order No. RDP/12/RWS (4) 2011(P) Bangalore, dated 12.03.2013 (MVS/Policy)
Proceedings of the Government of Karnataka
Subject: Policy for O&M of Rural Water Supply schemes – implementation regarding
Read: 1) Decision taken in the Cabinet meeting vide subject no. C/629/2011 dated 03.01.2012.
2) Proceedings of the meeting held under the chairmanship of honorable CM on 04.10.2012.
Preamble: The government is implementing several schemes for supply of drinking water in the rural
areas in the state with state, central and foreign assistance. Most rural supply schemes (90%) depend
on ground water as source. Major portion of the funds are being appropriated to implement and
establish drinking water supply schemes. It will be more fruitful i f adequate O&M are carried and
schemes are implemented on scientific base for their continuance. In particular O&M of mult i vi l lage
schemes and regional water supply schemes is a matter of importance. Since mega p rojects with
surface water source are implemented with huge investment to provide permanent solution for the
benef it of multi villages, it is imperative that O&M shall be adequate/sat isfac tory. Because these
schemes (MVS) include more than 1-2 villages, GPs and cluster of villages. Hence, it is required to
formulate a suitable O&M policy for strategic management, operation, and time to time repairs, water
quality monitoring, operation and maintenance of these schemes, payment of electric bill, collection of
water tarif f from user community, etc.
The subject was placed in the Cabinet meeting on 08.02.2010 and the Cabinet, considering the
importance of the subject, authorized the Honorable CM to review, constitute cabinet sub-commit tee
for formulation of the policy. Accordingly, a cabinet sub committee was formed under the
chairmanship of minister for higher education. In this direction, based on the O&M related nitty – gritty
in the neighboring states, expert advisory committee report, and decisions of the cabinet sub -
committee, it was reviewed in consultation with the Finance and Planning department for formulat ion
of an easy and functionally capable O&M policy for multi village water supply schemes to implement
by the Panchayat raj institutions for providing sufficient water supply in the rural areas of the state for
public benef it. Later implementation of the new O&M policy was discussed in the Cabinet on
03.01.2012. Further, in the background expression of opinions as appropriate to hand over the
responsibility of O&M to TP/outsourcing, the Cabinet took decision to entrust the honourable CM to
take a f inal decision in the matter. In the meeting under the chairmanship of Honorable CM on
04.10.2012 it was brought to the notice of the honorable CM that a f inal decision is entrusted with him
to give final shape to the policy. In the said meeting this was discussed in detail and dec is ions with
few other were taken to entrust the responsibility of O&M to outsourced agencies through tendering
process by the concerned ZP engineering divisions. Hence, this order.
Government Order No. RDP/12/RWS (4) 2011(P) Bangalore, dated: 12.03.2013.
Salient Features of Government Policy dated 12.3.2013 on O&M of Rural Water Supply schemes .
Government is pleased to grant powers to ZP and other Panchayat raj institutions to take necessary
administrative actions for O&M of all rural drinking water supply in the state as per the policy given
below and the MVS on outsourced basis engaged by RDWSD following tender procedure.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
58
i. Except MVS, the GPs are responsible for O&M of drinking water supply scheme.
ii. O&M of MVS shall be carried by the out-sourced agency appointed by RDWSD following
tendering procedure.
iii. Under this arrangement (MVS) water supply and O&M responsibility shall be f ixed f rom the
source up to the entry point of the village. Concerned GP/PRE-Division shall install bulk water
meter at the entry point. In the beginning at least 30% household should have household
connection. This number should reach 100% in next 8 years. To this effect the GP shall g ive
an undertaking.
iv. Concerned GP shall pay 25% of the O&M cost including electricity charges in the f irs t year.
Within next 8 years GP shall pay 100%.
v. The GP shall pay the necessary O&M charges agreed under the contract arrangement to the
concerned PRED/GP/Agency based on the bulk water system.
vi. State Government shall release grants to GP amounting to its share towards O&M as per the
guidelines of NRDWP and encourage gradually composite water supply schemes to rural and
urban and ULBs.
vii. In case there is fund shortage for the O&M, the state government shall pay additional grant to
cover the shortage.
viii. The present O&M grants of Rs. 10,000 for PWS, Rs.5000 for MWS and Rs. 1,000 for Hand
Pump shall be revised every three-year based on reality.
ix. The ESCOM shall provide subsidy of 25% on electricity charge to the GPs. Correspondingly,
Finance department shall reimburse the subsidy amount to Energy Department/ESCOM.
x. Chief Engineer shall provide GPs/O&M Agencies a simple manual prepared both in English
and Kannada language.
xi. All defunct and not in use source of supply shall be removed from electrical connection at the
earliest. The precious water source shall be protected from pollution and wastage. Workshops
shall be arranged, periodical orientation/awareness training for officers and staf f involved in
the water supply sector. And the community awareness shall be created to protect the water
supply and sanitation resources.
xii. This new rural water supply O&M policy has come into effect from 01.04.2013.
xiii. This order is issued with concurrence from FD and PD vide nos. FD 1008 Ex[6,2006 dtd.
10.11.2006 and PD 8 DPD 08 dated 13.03.2008 and Cabinet decision No. C/29/2011 dated
03.01.2012.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
59
Annexure 4 G.O. on Tariff for bulk water supply from Multi
Village Schemes in the State
Government Order No: RDW&SD/121/CE/Technical/2020, dated 30.12.2020 for installation of
bulk water meter besides the tariff, along with the Note on Metering. (MVS)
Subject: Tarif f for bulk water supply from Multi Village Schemes in the State
Read:
1. Government Order No: RDP 12 RWS (4) 2011(p) dt: 12.03.2013
2. Government Circular No: RDP 128 RDWS (4)13 dt: 29.08.2013
3. Government Order No: RDP 215-RWS (5) 2013 Bengaluru, dt: 22.07.2014
4. Government Circular No: RDP/14 RWS (5) 2016 Dated 18.03.2016
1. Government of Karnataka issued Policy for operation and maintenance of Rural Water Supply
Schemes through a Government Order vide reference No–1. Subsequently, a Government
Circular vide reference No-2 above, was issued whereby Gram Panchayats are empowered to fix
water tarif f, collect and revise rates from domestic and commercial users. In order to ensure that
schemes are effectively operated and maintained, GoK decided to outsource O&M of MVSs for
bulk supply vide reference No -1. Further, GoK vide reference -3 and 4 c ited above, no tif ied
RDWSD to fix Bulk Water Meters and collect bulk water tariff from GPs towards the supply of
water f rom MVSs and further empowered GPs to collect tariff from various users as per rates
f ixed. Over and above, Gram Swaraj and Panchayati Raj Act - 1993 in accordance with sect ion
199 (2) and rules made subsequently to the Act, has provisions for GPs to operate and maintain
water supply works, fix tariff, collect and revise tariff rates from end consumers. Government of
India has launched Jal Jeevan Mission in 2019 with an objective of providing Functional House
Tap Connection (FHTC) to every rural household of the country by 2024.
2. Government of Karnataka through Rural Drinking Water and Sanitation Department (RDWSD)
has taken several initiatives in planning and implementing multi-village schemes across the state,
with substantial investment towards creating assets for bulk water supply. Such investments in
MVSs are towards drawal of water from distant perennial surface sources, t reatment to make
water potable and reach treated water to village level OHTs. MVSs operated by RDWSD are also
supplying bulk water to selected Urban Local Bodies lying adjacent or enroute to the GPs.
3. In addition to the capital investment costs, Government of Karnataka incurs recurring cost
towards operation and maintenance of MVSs, on account of electricity charges, salaries,
consumables, repair and maintenance. To run multi-village water supply schemes and facil itate
ef fective service level for the end consumers, an ef f icient O&M arrangement is required.
Currently, GPs do not share the cost of water supplied from MVSs and the entire O&M cost is met
by RDWSD, despite O&M policy of 2013 and GO issued in 2014 towards cost recovery. In the
current circumstances of financial crunch, it is important to recover O&M cost on account of bulk
water supply. It is also noted that as per the previous GO, all ongoing and completed MVSs are
required to install bulk water meters to measure volume of water supplied to each
village/habitation covered under the MVS. This activity is the firs t s tep towards capturing the
actual volume of water supplied at village level under MVS and will form the basis for rais ing the
bills to the GPs/ULBs receiving water f rom MVS.
4. The RDWSD also needs to work on preparing an extensive and holistic O&M policy
supplementing to build on the present measures taken in O&M cost recovery.
5. It is therefore imperative to bring clarity on the operational aspects of O&M cost recovery for bulk
water supply to GPs/ULBs f rom MVSs. While there have been decisions taken by the
Government towards recovery of O&M costs, the implementation of GOs has become a challenge
owing to the Operational Guidelines which are yet to be issued. Hence this order.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
60
Government Order No: RDW&SD/121/CE/Technical/2020, dated 30.12.2020
1. Arrangements shall be made for measuring water supplied to a GP/ULB through a bulk f low
meter. The measurement of water supplied shall be recorded on a daily basis.16 The Operator of
MVS shall get the quantum of water supplied on a daily basis conf irmed f rom the
PDO/Commissioner of the concerned GP/ULB on a monthly basis. Roles, responsibilities,
procedures and the reports to be maintained by RDWSD for measurement of water supplied are
annexed to this GO.
2. Assistant Executive Engineer (AEE) of Rural Drinking Water and Sanitat ion Department shall
raise monthly water bills to the concerned Gram Panchayats/ULBs, for water supplied from MVSs
on a volumetric basis. The tariff for bulk water supplied per unit of one Kilo Litre shall be Rs. 5/kL
as stated in the earlier GO (reference – 3). This rate of Rs.5/kL of water will remain in force until a
revised rate is notified.
3. The payment for O&M against bills raised by RDWSD shall be paid by GPs/ULB to the specif ie d
receipt head of account in the Treasury. GPs/ULBs are required to submit a copy of the Treasury
Remittance to the office of the Assistant Executive Engineer on monthly basis.
4. Gram Panchayats/ULBs are required to prepare their Annual Action Plans, keeping a provision for
payment of bulk water tarif f as per demands raised by RDWSD, for the operation and
maintenance of in-village distribution network under MVSs and SVSs directly operated by the GP.
Funds so allocated for the water supply provision shall be used to pay for the bulk water tarif f ,
besides meeting the O&M expenses of SVSs and in-village distribution network directly
operated/maintained by GPs.
5. The Bulk Water Tarif f and the enforcement of the billing and collection arrangements will be
reviewed within six months f rom the date of issue of the current Government order and if
necessary, the tariff rate will be revised.
6. The Executive Engineer of the concerned division of RDWSD will have to regularly monitor and
place the details of demand under operation and maintenance, at the meet ings of DWSM and
pursue release of payment. AEE will have to work along with Implementation Support Agencies
(ISA), Commissioners of Urban Local Bodies, Panchayat Development Of f icers (PDO) and
Village Water and Sanitation Committees (VWSC) for the tariff collection, pursuing the matter
through GP/ULB visits, monitoring meetings and facilitation. Chief Executive Officer (CEO) of the
concerned district will closely monitor and facilitate the payment for bulk water supply with the
help of Executive Engineer.
7. All Urban Local Bodies (ULBs) that are supplied water from MVSs operated by RDWSD also wil l
pay for bulk water supply as per volumetric tariff proposed vide para ‘2’ in the GO. EEs and AEEs
as mentioned in para ‘6’ above, will also do the needful to record water supplied to ULBs through
the Operator, issue monthly bills for bulk water supplied and ensure payment as per para ‘2’
above.
8. Annexures17 of “G.O. on Tariff for bulk water supply from MVS in the state”
16Concerned AEE through the Operator or Contractor who is carrying out the O&M of the MVS
17Annexures which are provided in the GO are also mentioned in this policy document like Annexure 8: Log Bo ok Fo rma t fo r
recording Bulk Water Consumption in kL(OHT/BWM Level); Annexure 9: Monthly Consolidated Data on Bulk Water
Consumption (GP/ULB Level- MVS); Annexure 10: Format for generating Monthly Bills on Bulk Water Consumption, Water
Tariff and Demand (MVS); Annexure 12: Roles and Responsibilities of RDWSD Officials, Other Departments and O&M
Contractor
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
61
Annexure 5 Operation, Maintenance and Management
Manual for Rural Water Supply Schemes
Operation and maintenance18 Operating and maintaining rural water systems in working condition is
perhaps even more important than building them. Operation and maintenance of a water supply
system refers to all the activities needed to run the system continuously to provide the necessary
service. The overall aim of operation and maintenance is to ensure an ef f icient, ef fective and
sustainable system (Castro et al., 2009). O&M19 include information on the technology, key O&M
activities, stakeholders with their roles, O&M technical requirements – activity & frequency, materials
& spare parts, tools & equipment, potential problems and how these can be sorted out.
Operation refers to routine activities and procedures that are implemented to ensure that the water
supply system is working efficiently. Operation of the plant/system is def ined as “Carry ing out al l
activities as per scheme to source raw water, treat it as necessary, and deliver it to storage reservoirs
in the network as per required quality”. Process is the sequence of activities in the operat ion of the
plant/systems. Activities that contribute to the operation of a water utility are undertaken by
technicians and engineers who have responsibility for controlling functions of the system. Assets in a
water supply system include jackwell, pump house, treatment plant, storage reservoirs and
distribution tanks. For each asset there will be operating guidelines to follow.
Maintenance refers to technical activities to keep the water supply system functional. A good
maintenance strategy will detail: (1) how the maintenance activities will be organized (area basis); (2)
how maintenance will be carried out (by own technicians, or outsourcing to ski l led technicians, or
both); (3) clear descriptions of how the assets are expected to function with proper maintenance; (4)
information and documentation requirements, for example a log of parts replaced, inspections made,
recording of any incidents (unexpected events) and (5) prioritization of assets for rout ine inspection
and maintenance. One technique that can assist in making objective decisions with regard to
maintenance uses the concept of life-cycle cost20.
The Operation and Maintenance Manual: Operation and Maintenance Manual is a comprehens ive
document that provides details of physical assets including equipment and machinery to serve as a
guide to operate and maintain water supply services. This manual is prepared prior to commissioning
of the scheme and forms the basis for the day-to-day running of the system. The Operat ion and
Maintenance Manual shall contain: (1) a detailed description of the system, with drawings; (2) health
and safety advice for all aspects of the water treatment and supply; (3) instructions for starting up and
operating each of the water treatment processes and the system for delivery of water. These
instructions are often referred to as Standard Operating Procedures (SOP). Essentially, a SOP is an
established procedure to be followed in carrying out a given operation; (4) p rocedure to adopt in
emergencies that can occur during the water treatment and supply process. Plant operators should be
trained in emergency procedures such as how to overcome the emergency and whom to contact and
mock emergencies should be enacted to allow staf f to practice emergency procedures and be
thoroughly familiar with what to do when a real emergency happens; (5) lists of tasks to be
18https://www.open.edu/openlearncreate/mod/oucontent/view.Operation, supply system
19Brikké, F & Bredero, M (2003) ‘Linking Technology Choice with Operation and Maintenance in the Context of Community
Water Supply and Sanitation, A reference document for planners and project staff’, WHO & IRC, Netherlands.
20 The life-cycle cost of an asset is the sum of its one-time, non-recurring costs (for example, its purchase and installation costs)
and its recurring costs (such as its operating cost, maintenance cost and disposal cost) over the life of the asset.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
62
undertaken and at what frequency. There should be separate lists for daily tasks and weekly, monthly
and annual tasks
Procedures and Formats to be used for O&M of MVS/SVS schemes are outl ined here. These are
divided into the following sections. Each Section to contain formats and /or checklists to capture
relevant information for records and further assessment.
Table 17: Operation and Maintenance Procedures to be used for MV/SV schemes Section Objective
Commissioning To capture all information related to systems/equipment up to the s tage it is put to
service. This comprises of:
1. Data sheets: Covering equipment details such as make/model, year of
manufacture, baseline performance parameters, etc.
2. Manufacturer’s Data Record: Including all in-process and f inal tests and
inspection records during manufacture.
3. As built records: Covering all as-built information, including any deviat ion f rom
approved construction drawings / documents.
4. Site Record: Including reports of all inspections during Installation and tests during
Commissioning.
5. Punch Lists: Including all outstanding items of work post commissioning.
Process To list out procedures to be followed during each start/monitor/stop sequence of the
operation. Guiding documents are:
1. Signal List: All analogue and digital signals from all instruments required to control
and monitor the process parameters, as well as system / equipment health status.
2. Operating Sequence or Start/Stop Logic: This includes status definition of each
state in the process and mode change from one to another state (Stop --> Start,
etc.). Conditions of each system/equipment at the start/end of the p rocess and
sequence of steps in the process are described along with the status of each
equipment for acknowledging completion and monitoring process sustenance.
• Stop: The Process is in a “Stop” state and all equipment/systems that are part
of the Process are in “idle/inactive” state and are not working. However,
auxiliary systems that are necessary to start the process are kept in “ready”
state, and all activities/processes that are necessary to achieve this “readiness’
are performed as necessary. (batteries kept charged, transformers energised,
rising mains filled).
• System Running: The Process is in “ON” state with all equipment/systems in
“active” state to sustain the process in run mode. All aux il iary systems are
maintained in a facilitating state to sustain the process in run mode.
• Start: The Process is initiated from STOP state and taken to System Running
state through the sequence of operation from Intake/Jackwell to the last OHTs.
All steps are initiated and acknowledged as complete before moving to the next
step.
• Normal Stop: The system is brought to STOP state from SYSTEM RUNNING
state by following all steps as per stop sequence. Each step is initiated and
recorded as complete before moving to the next step.
• Emergency Stop: The system is brought from System Running to Stop s tate
Stop System Running
Stop System Running
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
63
by external intervention. In this case, extreme action is taken to protect the
system/equipment from damage or to prevent a safety hazard . Some of the
steps in the Normal Stop sequence may be bypassed but need to follow
established procedure for envisaged condition. Every Emergency Stop event is
recorded and must be followed by a detailed health check before declaring the
system as available for next operation.
• Failure Stop: The system is brought from System Running to Stop state due
to process failure. The event is not initiated by human/any external intervention
but is triggered by unforeseen occurrence such as power failure, equipment
breakdown (during operation), etc. Every Failure Stop event is to be recorded
and must be followed by a detailed health check, before declaring the system
as available for operation.
Operational
History
To collect historical data in order to facilitate trouble shooting of operational problems
as well as condition monitoring of the system and components. Guid ing documents
are:
1. Event Log/Fault Signal List: As part of operation, all signals that appear as faults
need to be investigated. A list of such event logs/faulty signals is to be drawn f rom
the SCADA / PLC and carefully scrutinized each time the system is put into service.
2. Historian data of equipment operating conditions (bearing temperatures,
vibrations, etc.)
Performance
Monitoring
To outline protocols in measurement of process performance and flag dev iat ion f rom
acceptable limits. Guiding documents are:
1. Baseline performance parameters (such as pump duty points, power
requirements, residual chlorine, tank filling time, residual pressures, quantity of flow,
etc.)
2. Measured performance parameters (as measured and recorded for each
equipment and systems)
Maintenance To establish procedures to carry out preventive, scheduled and unscheduled
maintenance activities.
1. Periodic Checks: Daily, Weekly, fortnightly, monthly, quarterly, half -yearly and
yearly checks to ensure “availability” of every equipment critically required for the
operation of the process.
2. Preventive Maintenance: As a consequence of periodic checks, any deviat ion in
the process/ system/equipment parameters f rom baseline performance is
investigated. Trouble shooting is done to assess the deviation and corrective action
is undertaken to prevent any further failure / breakdown. This may (or may no t)
require taking the equipment offline from the process for a short term.
3. Scheduled Maintenance: This will require taking the equipment of fl ine from the
process for making small adjustments or for scheduled replacements of parts l ike
gaskets, bearings, etc. Usually, time required to carryout the process is known and
the activity itself can be planned well in advance.
4. Un-scheduled Maintenance: This will force the equipment offline from the process
due to failure or breakdown. This may involve replacement of parts, some of which
may or may not be ready in spares inventory. Usually, time required to carry out
the process is not known, and the activity is forced upon the plant.
Stop System Running Emergency override
(external intervention)
Stop System Running Failure / breakdown
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
64
5. WORK PERMIT system can be employed to ensure that the system cannot be
operated when one of its components is under a maintenance schedule and people
are working on it. Records of all work permits issued and closed are to be
maintained.
Failures/Faults or malfunction in operation and Maintenance history (as per below)
to be recorded for all items.
Draft Table of Contents for O&M Manual:
1 Introduction to the State of Karnataka 2 Rural Water Sector in Karnataka- Technical and Administrative arrangements
3 Introduction to O&M Manual (Scope, Relevance, Need for the Manual, Stakeholders, Relation to O&M Policy)
4 Components of O&M – O&M Pentagon 5 Water Source - MVS/SVS
a. Water Source for MVS/SVS- Quantity / Sustainability of Source
b. Operational Aspects of Water Source- MVS/SVS
c. Maintenance Aspects of Water Source MVS/SVS
d. Water Quality Aspects / Standards/ Rules and Regulations; Disinfection of Water, How to
monitor water quality, protocols for water quality surveillance and Maintenance
6 Infrastructural Component of Water Supply and its Operation & Maintenance in terms of
Civil Structures, Electrical and Mechanical a. MVS (1) Intake Structure; (2) Jackwell; (3) Transmission; (5) WTP/ Treatment ; (6) MBR
/Storage; (7) ZBR/ Storage; (8) Intermediate pumping Station and (9) Village OHT/
Storage for distribution
b. SVS/IVDN (1) Distribution Network; (2) Consumer Connections; (3) Metering
c. Environmental Safeguards/ EDS
d. Health and Safety advice in water abstraction, transmission, treatment, storage and
supply
e. Standard Operating Procedures (SOP); List of tasks to be undertaken along with the
f requency of tasks/activities. Separate lists for daily, weekly, monthly and annual tasks to
be provided.
7 Finance Component in O&M a. Financial Management of Water Scheme; (b) Source of Income; (c) Water Tariff; (d) What
is O & M Cost? Identifying operation and maintenance costs: (e) O&M Cost Recovery and
Subsidies: (f) Billing and Collection; (g) Payment Method/Options for Collect ion of O&M
Fund: (h) Formulation of User Households List; (i) Bank Account Opening; (j)
Management of Daily Cash Movement; (k) Basic Financial Records
8 Contract Management 9 Human Resources, Capacity Building of Stakeholders & IEC
10 Institutional and Governance aspects a. Roles and Responsibilities of Stakeholders of Water Supply Scheme; (b) GRM; (c) MIS (d)
Bylaws
11 Conclusion
12 Annexures
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
65
Annexure 6 Tripartite Agreement between RDWSD, Water
Utility and GP for O&M
This deed in the form of agreement is made and entered on the __________ (Date) day of
__________ (Month) __________ (Year)
Between
RDWSD (Rural Drinking Water and Sanitation Department, Government of Karnataka), represented
by __________of the first part,
And
Urban Water Utility (UWU) (Karnataka Urban Water Supply & Drainage Board “KUWS&DB”,
Bangalore Water Supply & Sewerage Board BWSSB), Karnataka Urban Infrastructure Development &
Finance Corporation -KUIDFC) hereinaf ter known and referred to as the Water Utilities and
represented by __________ of the second part,
And
__________ Grama Panchayat (hereinaf ter referred to as GP) and represented by Panchayat
Development Officer of__________ (Name of District) of the third part,
Whereas
1. The Government of Karnataka has taken a policy decision to saturate the entire rural Karnataka
with Functional Household Tap Connection (FHTC), using own resources as well as that of the
Government of India under programmes such as Jal Jeevan Mission and provide potable
drinking water to all rural households. Gram Panchayat (KGSPRA-1993) is mandated to be
responsible for developing, implementing, operating and maintaining water supply within its
geographical limits. A Gram Panchayat may develop water sources and water supply schemes
using water resources available within its geographical limits or may access water f rom Multi
Village Schemes owned and operated by RDWSD either directly or through an operator o r f rom
either of the Urban Water Utilities mentioned under part two above. Gram Panchayats, receiving
water f rom RDWSD or Urban Water Utilities shall enter into a Tripartite Agreement for drawal and
distribution of water. This agreement is for administering and managing water supply and
distribution at the level of GPs drawing water from stakeholders mentioned as part -1 and 2.
Now therefore the parties hereby agree as follows:
Urban Water Utilities (UWU) (KUWS&DB/BWSSB/KUIDFC)
1. __________ UWU shall supply potable water to __________ GP (Name of GP) enroute its
__________ water supply scheme (Name of Water Supply Scheme) at the rate of __________
Kilo Litres per day.
2. __________ UWU shall ensure that the water supplied to __________ GPs is of potable quality
and maintains quality standards prescribed by BIS 10500.
3. O&M activities of such water supply schemes from which water is supplied to __________ GPs
shall be carried out by __________ UWUs and shall take care to ensure supply at agreed volume
regularly.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
66
4. Volume of water supplied by the __________ UWU shall be confirmed by the __________ GP
either on daily or monthly basis.
5. __________ UWU shall raise a bill for water supplied for __________ GPs to RDWSD as per this
agreement, on the basis of tariff rate applicable for urban local bodies or otherwise agreed at the
time of project implementation.
6. __________ UWU agrees to notify RDWSD and partner __________ GPs in advance incase
there is likely to be any disruption of water supply or down time due to any reason.
7. __________ UWU agrees to a district level conflict resolution cell, consist ing of CEO- ZP, EE-
RDWSD and EE- UWU. Deputy Commissioner (District Collector) shall act as the dist rict level
Arbitrator in the event the district level conflict resolution cell is not able to resolve conflicts among
parties of the agreement.
8. __________ UWU shall facilitate measurement of bulk water consumption for each GP/Village
under the MVS/ Water Supply Scheme through Operator/DBOT Contractor/O&M Contractor
through an authorized staff or representative, whose name shall be officially intimated to the PDO
of the GP.
Rural Drinking Water and Sanitation Department (RDWSD)
1. RDWSD shall pay to __________ UWU the water tariff fixed on per kL basis, which is equivalent
to rate applicable for urban local bodies or as agreed during planning and implementation of the
scheme.
2. RDWSD shall coordinate water supply arrangements between the __________ UWU and the
__________ GP.
3. RDWSD shall raise demand on GPs supplied with water from the urban water supply scheme at
tarif f rate defined in the Operation and Maintenance policy-2021 or GO notified by Government of
Karnataka on 30th December 2020. (Government Order No: RDW&SD/121/CE/Technical/2020,
dated 30.12.2020)
4. Bulk Water Meter shall be installed at the inlet of Village level OHTs receiving bulk water supply
f rom Utilities or MVSs owned by RDWSD. The cost of bulk water meter and its installation shall be
borne by RDWSD if the same is not covered under the cost of the scheme.
5. Volume of water supplied to the GP and measured with bulk water meter shall be consolidated on
a monthly basis and provided to the AEE of RDWSD of the concerned sub -division by the
Operator through the UWU.
6. RDWSD shall raise the demand on the respective GPs and GPs shall remit the tarif f amount to
the specified account.
7. RDWSD shall ensure regular maintenance and functioning of Bulk Water Meters installed at the
Village level OHTs that receive water from MVSs or from UWUs.
8. RDWSD in consultation with UWUs shall devise and prepare formats for collect ion of data on
consumption of water.
Gram Panchayats
1. __________ GP getting water from Urban Water Utility i.e. BWSSB/KUWS&DB/KUIDFC ag rees
to pay for the water on a volumetric basis to RDWSD at a tariff rate as fixed vide the O&M policy
2021 or as per provisions of Government Order No: RDW&SD/121/CE/Technical/2020, dated
30.12.2020.
2. __________ GP agrees to depute its representative for confirming the measurement of water
consumed at Bulk Water Meter point.
3. __________ GP shall operate and manage the distribution system at intra-GP level. All
complaints and grievances within the GP shall be taken care of by the GP.
4. Ensure the presence of GP level Waterman while recording the Bulk Water Consumption in
kL(OHT/BWM Level) in the Log Book Format.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
67
Witness
Signature 1) Name-----------------/ Signature
Name
Representative of First Party (Urban Water Utility)
Signature
Name 2) Name-----------------/ Signature
Representative of Second Party (RDWSD)
Signature
Name 3) Name-----------------/ Signature
Representative of Third Party (PDO- GP)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
68
Annexure 7 Bi-party Agreement between RDWSD and Urban
Local Body / GP for O&M This deed in the form of agreement is made and entered on the __________ (Date) day of
__________(Month) __________(Year)
Between
RDWSD (Rural Drinking Water and Sanitation Department, Government of Karnataka), represented
by __________of the first part,
And
------------------Urban Local Body (ULB) hereinafter known and referred to as the ULB and represented
by ______________________of the second part,
Whereas
1. The Government of Karnataka has taken a policy decision to saturate the entire rural Karnat aka
with Functional Household Tap Connection (FHTC), using own resources as well as that of the
Government of India under programmes such as Jal Jeevan Mission and provide potable
drinking water to all rural households. Government of Karnataka through Rural Drink ing Water
and Sanitation Department (RDWSD) has taken several initiatives in planning and implementing
multi-village schemes across the state, with substantial investment towards creating assets for
bulk water supply. Such investments in MVSs are towards drawal of water from distant perennial
surface sources, treatment to make water potable and reach treated water to village level OHTs.
MVSs operated by RDWSD are also supplying bulk water to selected Urban Local Bodies lying
adjacent or enroute to the GPs. This agreement is for administering and managing water supply
and distribution between RDWSD and ULB
Now therefore the parties hereby agree as follows:
Rural Drinking Water and Sanitation Department (RDWSD)
1. RDWSD shall supply potable water to _______________ULB (Name of ULB) enroute its
__________water supply scheme (Name of Water Supply Scheme) at the rate of
__________Kilo Litres per day.
2. RDWSD shall ensure that the water supplied to __________ULB is of po table quality and
maintains quality standards prescribed by BIS 10500.
3. O&M activities of such water supply schemes from which water is supplied to __________ULB
shall be carried out by RDWSD or the Operator/ Contractor appointed by RDWSD and agree to
ensure supply at agreed volume regularly.
4. Volume of water supplied by the RDWSD or the Operator/ Contractor shall be confirmed by the
__________ULB on monthly basis.
5. RDWSD shall raise a bill for water supplied to __________ULB as per this agreement, on the
basis of tariff rate applicable for urban local bodies or otherwise agreed at the t ime of p roject
implementation.
6. RDWSD or the Operator/ Contractor agrees to notify __________ULB in advance incase there
is likely to be any disruption of water supply or down time due to any reason.
7. RDWSD and ---------ULB agrees to a district level conflict resolution cell, consisting of CEO- ZP,
EE- RDWSD and Municipal Commissioner ------------ULB. Deputy Commissioner (District
Collector) shall act as the district level Arbitrator in the event the district level conflict resolution
cell is not able to resolve conflicts among parties of the agreement.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
69
8. RDWSD or the Operator/ Contractor shall facilitate measurement of bulk water consumption for
-------------------------------ULB under the MVS/ Water Supply Scheme through an authorized staf f
or representative, whose name shall be officially intimated to the ULB.
.
9. RDWSD shall raise demand on ULB supplied with water from the MVS at tariff rate def ined in
the operation and maintenance policy-2021 or GO notified by Government of Karnataka on 30th
December 2020. (Government Order No: RDW&SD/121/CE/Technical/2020, dated 30.12.2020)
or as agreed through the MoU.
10. RDWSD shall consolidate the Volume of water supplied to the ULB and measured with bulk
water meter on a monthly basis and provide it to the Commissioner of the ULB.
11. RDWSD shall device and prepare formats for collection of data on consumption of water and
provide the same to the ULB.
-------------------------------- Urban Local Body
1. __________ULB getting water from the ----------------MVS owned by RDWSD agrees to pay for
the water on a volumetric basis to RDWSD at a tariff rate as fixed vide the O&M policy 2021 o r
as per provisions of Government Order No: RDW&SD/121/CE/Technical/2020, dated
30.12.2020.
2. __________ULB agree to depute its representative for confirming the measurement of water
consumed at Bulk Water Meter point.
3. __________ULB shall operate and manage the distribution system at intra-ULB level. All
complaints and grievances within the ULB shall be taken care of by the ULB.
4. Ensure the presence of ULB representative while recording the Bulk Water Consumption in KL
in the Log Book Format.
5. Bulk Water Meter shall be installed at the inlet of Village level OHTs receiving bulk water supply
f rom Utilities, or MVSs owned by RDWSD. The cost of bulk water meter and its installation shall
be borne by RDWSD if the same is not covered under the cost of the scheme.
6. ----------------------ULB shall ensure regular maintenance and functioning of Bulk Water Meters
installed at the level OHTs that receive water from MVS. .
Witness
Signature 1) Name-----------------/ Signature
Name
Representative of First Party (RDWSD)
Signature
Name 2) Name-----------------/ Signature
Representative of Second Party (ULB)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
70
Annexure 8 Log Book Format for recording Bulk Water
Consumption in kL (OHT/BWM Level) – MVS
Table 18: Log Book Format for recording Bulk Water Consumption in kL Year Month Name of Taluk
Name of GP / ULB Location of BWM (Record Location using Geo
Tracker App).
Name of Village/ULB Location – BWM- Number
Name of Habitation/ ULB Ward Signature / Initials of
1 2 3 4 5 6
Date Time of
Reading
Bulk Water Meter
Reading (kL)
Total Volume
(kL) Meter Reader
GP Waterman/
ULB
Representative
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
=sum(above)
The quantity of water delivered to every OHT in rural and urban areas must be monitored daily and
maintained as per prescribed format (See Annexure 8). The bulk water meter reading will be recorded
daily by Operator Representative with date, time and volume supplied to OHT. The meter read ing
data shall be authenticated with the signature of Meter Reader and Waterman.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
71
Annexure 9 Monthly Consolidated Data on Bulk Water
Consumption (GP/ULB Level) for MVS
Table 19: Monthly Consolidated Data on Bulk Water Consumption (GP/ULB Level- MVS) Year Month Name of Taluk
Name of GP/ULB Location of OHT/BWM (Bulk water consumption in Kilo Litres)
Date
Village/
ULB
Location
Village /
ULB
Location
Village /
ULB
Location
Village /
ULB
Location
Village /
ULB
Location
Village /
ULB
Location
Village / ULB
Location
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Total
Signature of PDO/Commissioner- ULB
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
72
Annexure 10 Format for generating Monthly Bills on Bulk
Water Consumption, and Demand (MVS)
The monthly bill will be generated for each GP/ULBs based on the consolidated data on water
delivered for each OHT in their respective GP/ULBs. The bill (i.e. demand notice) will be prepared and
signed by AEE. Thus, the bill serves as the Demand Notice for each GP/ULBs for d rinking water
supplied to GP/ULBs.
Table 20: Format for generating Monthly Bills on Bulk Water Consumption and Demand
Name of GP/ ULB
Name of MVS/Scheme
Month
Meter Number/s or Meter IDs
Name of the Village/
Habitation
Consumption in kL
for the month
Water Tarif f Rate @
Rs…../ kL
Amount (Demand
Collection) in Rs
Current month Total (Rs) – A
Previous Month outstanding Bill (Rs) – B
Total Bill (Rs) C= A+B
Bill Prepared by
Bill Approved by
Date
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
73
Annexure 11 Billing and Collection of Water Tariff / Process
Flow – MVS
Figure 2: Process Flow for Billing and Collection of Water Tariff in MVS
MVS
Consumption of Water by Domestic Water Connections
Meter Reading by
Operator Representative (MVS)
Meter Reading
conf irmed with PDO of GP
Preparation of Bill by of fice of AEE
AEE presents O&M Bill to GPs
PDO-GP to pay O&M
Tarif f amount into specified account
Single Village Schemes (SVS)/ IVDN
Bulk water supply to GPs
Metered Household Tap
Connections (HTCs)
Monthly Meter Reading and
generation of water bill to HTC/ITC/CTC
Payment of Monthly O&M Bill
Meter Reader cum Collection Agent/ visits HTCs and notes
meter data. The Meter Reader is also authorized to collect water tarif f from households. S/he shall issue a receipt for payment of tarif f. The Meter Reader shall deposit cash received during the
day to the GP / GP Bank account next day morning or shall hand over the cash to the PDO/ Secretary against a receipt.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
74
Annexure 12 Roles & Responsibilities of RDWSD Officials,
O&M Contractor and other Departments
Table 21: Roles & Responsibilities of RDWSD Officials, Other Departments and O&M Contractor AE- RDWSD Act as the f irst contact under technical backstopping for SVS and IVDN
AEE- RDWSD 1. Manage O&M activities of all MVS in the sub-division through the Contractor /
Operator.
2. Ensure regular maintenance and functioning of Bulk Water Meters ins tal led in
MVS
3. Monitor daily volume of water supplied to GPs/ ULBs from MVSs
4. Raise bills to GPs/ULBs based on the quantum of water supplied on monthly
basis
5. Report to EE and SE on the status of functioning of MVSs, ac tual volume of
water supplied and monthly Demand Collection Balance (DCB) raised.
6. Maintain Asset Registers for MVSs.
7. Maintain records of bills raised and payments made by GPs/ULBs
Executive
Engineer,
RDWSD
1. Review the billing activities undertaken by AEE for all MVSs in the district.
2. Review the monthly reports shared by AEE on the O&M activities of MVS
3. To liaise with the CEO of ZP and facilitate payment for the bulk water supplied
to GPs
4. To liaise with the Commissioner, ULB and facilitate payment for bulk water
supplied to ULBs.
SE- RDWSD Quarterly review of bills generated and raised with the GPs/ULBs for bulk water
supplied.
RDPRD 1. Coordinate with the three tier PRIs for the smooth operation and maintenance of
rural water supply schemes.
2. Ensure capacity building of dif ferent stakeholders on their roles and
responsibilities with regard to operation and maintenance. When elect ions are
held to the three tier PRIs every five years, the RDPRD and RDWSD shall jointly
train, equip and build capacity of the newly elected GP/VWSC to operate and
manage the SVS/IVDN.
3. RDPRD and RDWSD shall jointly prepare and revise the tariff structure of rural
water supply schemes.
CEO - ZP 1. Facilitate discussion on bulk water tariff and payment thereof at the meet ing of
DWSM
2. Closely monitor payment for bulk water supply from Gram Panchayats
3. Facilitate provisioning for payment of bulk water tariff in the Gram Panchayat
Development Plan/Annual Action Plan.
4. Chairperson of Coordination Committee
Commissioner
– Urban Local
Body
1. Ensure the presence of ULB level Waterman while recording the Bulk Water
Consumption in kL (OHT/BWM Level) in the Log Book Format (to be maintained
at OHTs/ Bulk Water Meter Points).
2. Conf irm the total water supplied from the MVS to the ULB (for all wards/villages
and habitations), under his/her signature and seal vide the Format
3. Include provision for payment of bulk water tariff in the Annual Action Plan of the
ULB
4. Release payment for bulk water tariff through Treasury remittance on a monthly
basis.
Deputy
Commissioner
Facilitate arbitration process
O&M Roles and Responsibilities shall be carried out as per O&M contract ’s terms and
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
75
Contractor conditions
Annexure 13 Water Tariff Calculation - MVS
Table 22: Water Tariff Calculation at MVS level
Tariff for
water supply
from RDWSD
to GPs Rs /kL
Volume of
Water in
Block (kL)
Cumulative
Water
Consumptio
n in
kL/Month
Block Tariff
Amount
Cumulative
Amount of
Tariff
1 2 3 4 5 (=2*3) 6
Assuming a GP with 1500 Households
Upto 6
kL/Month/HH for
entire GP
05 9000 9000 45000 45000
6.1 to 10 kL/Month/
HH /for entire GP 08 6000 15000 48000 93000
10.1 to 15
kL/Month/HH for
entire GP
10 7500 22500 75000 168000
15.1to 20
kL/Month/HH for
entire GP
12 7500 30000 90000 258000
Tarif f for Bulk water supply (non-PRI)
Upto 60
kL/Month/Bulk
Consumer
15 60 60 900 900
60.1 kL+ Upto 120
kL/Month 17 60 120 1020 1920
120.1 kL+ Upto
180kL/Month 19 60 180 1140 3060
180.1 kL+Upto 240
kL/Month 21 60 240 1260 4320
The GP shall inform RDWSD the updated figures of population and number of households (based on 2021
census or 2011 census) in the GP limits before 31st March of each year. The total requirement of lifeline
water for a GP will be calculated based on the population figures.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
76
Annexure 14 Annual O&M Plan for MVS
The Major objective of operation and maintenance of water supply system is to provide sustainable,
equitable, consistent, economic, safe and adequate water.21 Operation of system in general means
ensuring effective routine running of the water supply system. Maintenance in general means up keep
of structures/system including planned, preventive or corrective maintenance and repairs.
Operation and Maintenance Plan for Water Supply22 Scheme.
An operation and maintenance (O&M) plan is a must for water supply schemes. A proper O&M plan
is one step that will surely lead to the sustainability of the water supply scheme. An O&M Plan shall be
made at the time of commissioning of the water supply scheme. Thereaf ter, the O&M plan shall be for
the scheme every year. The O&M Plan shall be based on the O&M pentagon.
The O&M Plan is a dynamic and all-inclusive document that covers critical aspects of properly running
a water system. Research for this article f rom EPA guidance tools and various state primacy
templates has demonstrated that there is a wide variance in plan requirements and complexity.
Standardization of O&M Plan would be of benef it by easing plan preparation, providing better
comprehension by new system operators and improving emergency response in large mult i-s tate
disaster events. The RCAP national network of field technical assistance providers can help small
systems prepare an O&M Plan and often at no cost to the system.23
Table 23: Contents of O&M Plan Contents of O&M Plan
1. General Information on Water Supply Scheme
2. O&M plan for Water Source and Water Quality Monitoring
3. O&M Plan for Water Infrastructure
3.1 Asset Inventory and Inventory of Spares/materials/consumables
3.2 Operation and Maintenance (Preventive-routine-breakdown maintenance
3.3 Management of Emergencies/Shutdowns
3.4 Equipment Repair/Supply Contact Information
4. Finance Management Plan
4.1 Tarif f plans /Cost recovery
4.2 Billing and Collection plan
4.3 Budgeting and Accounting System plan
4.4 Plan for replacement & rehabilitation costs
5. Institutions& Governance
5.1 Institutional arrangements – MoUs/ Roles and Responsibilities of stakeholders/ Interface
between GP-VWSC-RDWSD-Operator/ Technical backstopping to GPs
5.2 Grievance Redressal Mechanism
5.3 Record Maintenance and documentation plan (computerized database of consumers,
21 Module 2 Operation And Maintenance Of Water Supply System Training Module for Local Water and Sanitation Management
Maharashtra Jeevan Pradhikaran (MJP) CEPT University 2012 22
https://akvopedia.org/wiki/O%26M_water_supply 23
Operation and Maintenance Plans: A Blue Print of Your System; https://www.rcapsolutions.org/operation-and-mainten a nce -
plans-a-blue-print-of-your-system/ Posted on September 24, 2016 by Thomas W. Essig, Jr., RCAP Solutions
Pennsylvania and New Jersey State Lead
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
77
Logbooks, Billing, Collection, maintenance history, Inventories, Inspection reports etc.)
5.4 Plan for MIS and Monitoring of Services
6. Staf fing & Training Plan
Table 24: General Information on Water Supply Scheme
General Information on MVS
No Scheme details Basic Scheme Data Supporting Details/ Documents
1 Name of Water Supply
Scheme
2 Type of Scheme MVS/SVS
3 Water Supply Scheme
identification number (if any)
4 Location details of the scheme/ Service Area details
1. District in which the scheme is located
2. Taluks covered by the scheme (drop down list)
3. No. of GPs covered by the scheme
4. Name of GPs covered by the scheme (drop down list)
5. No. of Villages covered by the scheme
6. Name of Villages covered by the scheme (d rop down
list)
7. No. of Habitations covered by the scheme
Name of Habitations covered by the scheme (d rop down
list)
5 Population covered by the
scheme
Population Households
Current Mid
Term
Ultimate
design
year
Current Mid
Term
Ultimate
design year
5.1 Population
5.2 Households
5.3 Demand Forecast in kL
6 Address and contact
information
1. EE- RDWSD; Name and
contact number
2. AEE- RDWSD; Name/s
and contact numbers
3. AE- RDWSD; Name/s
and contact number
Name
Phone Number
Email Id
WhatsApp contact
7 Name and designation of the
of ficer/ individual p reparing
the O&M plan
8 Date of O&M plan
9 Details of subsequent
revision or updates on the
O&M plan
10 System ownership
(RDWSD/GP)
Drop down Options
11 Listing various operator
certif ications
Drop down Options
12 Scheme Component Details
12.1 Source Type- Groundwater/ Surface Water Drop down Options
12.2 If Groundwater, details of Borewells
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
78
12.3 If Surface Water, a) Open Well; b) Springs; (c) River (d)
Reservoir; (e) Other
Drop down Options
12.4 Source related additional structures: (inf iltration
wells/galleries--)
Drop down Options
12.5 Location of source (Name/Lat//Long/Alt)
12.6 Source details (a) date and age of structure; (b) yield
BW/OW); (c) depth (BW/OW), (d) Static and pumped water
levels ((BW/OW), (e) Pipe diameter – (Rising Main/ Major
Distribution Network) (f) Type of Pipes used; (g ) Other if
any
Drop down Options
12.7 Water quality details on the basis of water quality test
reports; (a) Date of testing; (b) Lab in which tested: (c)
Observations on Lab Test Results with regard to Quality
Format for recording water
quality test data
12.8 Operations Plan for Source
12.9 Water Source Protection and Maintenance Plan
Annual O&M Budget for Common Facilities and Major Distribution under MVS
Table 25: O&M Budget for MVS under Annual O&M Plan
No. Budget Heads Financial Year 2021
(Figures in Lakhs)
Remarks if
any
A Expenditure
A.1 Salaries/Incentives
1 Source / (Staff Cost)
2 WTP (Staf f Cost)
3 IPS /LS (Staff Cost)
4 Others if any (Add more rows if needed)
Sub Total A.1
A.2 Electricity Payments
1 Source / (Power Units &Cost)
2 WTP (Power Units &Cost)
3 IPS /LS (Power Units &Cost)
4 MBR (Power Units &Cost)
5 ZBR (Power Units &Cost)
6 Others if any (Add more rows if needed) Sub Total A.2
A.3 Purchases
1 Pipe and related materials for repairs
2 Bleaching Powder and Consumables
3 Machinery
4 Tools
5 Stationery
6 Water Testing Charges
7 Diesel Generator/Diesel Charges
8 Other
Sub Total A.4
A.4 Labour/Vendor charges for Repairs,
Maintenance/ New Works
1 Repair of Pipes/ Leaks (INR)
2 Repair of Valves (INR)
3 Repairs of Chlorinator (INR)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
79
No. Budget Heads Financial Year 2021
(Figures in Lakhs)
Remarks if
any
4 Electrical Repairs (INR)
5 Repairs of Machinery (INR)
6 Cleaning of MBT/ZBT (INR)
7 Civil Works (Source/OHT/WTP/Other)
8 Other Sub Total A.5
A.5 Administrative & Miscellaneous Expenses
1 Travel & Conveyance
2 Food & Refreshments
3 Stationery & Other Consumables
4 Meetings
5 Local Trainings
6 Other incidental expenses
7 Miscellaneous
Sub Total for A.5
Total Expenditure A.1 to A.5
Annual estimated Income
1 Name of GP (Drop Down List)
2 Total Demand
3 Total Supply in kL
4 Total Income
Total
Dif ference between A and B = Surplus or Deficit
B Income Unit
income
Total
Units
Annual Income Remarks
1 Fees for New House Tap Connections
No. of HTC applications @ Rs. ------------
x No. of connections=
2 Total Number of Households in the GP
Village-1 (----------------------------------) x
No. of HTCs x @ INR
Village-2 (---------------------------------) x
No. of HTCs x @ INR
Village-N (---------------------------------) x
No. of HTCs x @ INR
Total Income anticipated f rom
Household connections
Total Number of Other connections
• Institutions x Number x @ INR
• Commercial units x Number x @
INR
• Industrial units x Number x @ INR
Total income anticipated f rom
Institutional and other connections
3 Grand Total income from all sources for
the year
4 Dif ference between A and B
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
80
Annexure 15 Note on packaging of O&M Contracts of MVS at
district level
It is proposed to put all MVS contracts in a district into a single package of O&M contract, so as to
attract experienced and professional operators/ contractors into management of MVSs. This exercise
shall be done at the division level. Following steps are proposed to package all MVS contracts into a
single contract.
• Executive Engineers at the division level in RDWSD shall prepare a list of MVS O&M Contracts in
the chronological order of the expiry of current contract.
• An interim contract shall be provided while renewing the current O&M contract so as to close all
O&M contracts at a common date. Financial year may be followed to calculate common closure of
O&M Contracts. An example, following Financial year model is provided below.
Table 26: Packaging of MVS contract Financial year model
No Name of MVS/
Contract
Closing date of the
O&M Contract (2021)
No. of Months left for
Calendar Year Closure* A provisional contract
for the number of
months left till the end
of the financial year
may be entered into
with the existing
contractor. All existing
contracts shall be
closed on 31st March
of the financial year.
Fresh package of
district wide O&M
contracts shall be
entered into with
ef fect from April.
1 MVS Contract 1 30 October 05
2 MVS Contract 2 30 January 02
3 MVS Contract 3 28 February 01
4 MVS Contract 4 31 March 00
5 MVS Contract 5 30 April 01
6 MVS Contract 6 30 June 09
7 MVS Contract 7 31 May 10
8 MVS Contract 8 30 June 09
9 MVS Contract 9 30 September 06
10 MVS Contract 10 30 October 05
11 MVS Contract 11 31 December 03
12 MVS Contract 12 30 January 02
13 MVS Contract 13 30 January 02
14 MVS Contract 14 30 November 04
15 MVS Contract 15 30 November 04
16 MVS Contract 16 31 December 03
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
81
Annexure 16 Note on renewal of O&M Contracts and Handing
over from Old to New Contractor
Government of Karnataka, vide Government Order No. RDP/12/RWS (4) 2011(P) Bangalore, dated
12.03.2013) has decided to entrust the operation and maintenance of MVSs to Operators/ Contractors
selected through open competitive tender process. Before the expiry of the existing O&M contract, the
contractor along with Executive Engineer shall list out all assets with geo -tagging including all
equipment such as meters, pumps, motors, valves etc along with the status of their functionality in a
punch list format. Punch list can be prepared in the following methods.
Method 1: Contractor prepares the punch list and then gets it certified by Executive Engineer
1. Step 1: One year before the expiry of the existing O&M contract, the Contractor shall prepare the
detailed punch list of all assets and equipment indicating the status of functionality and
requirement of repairs/replacement.
2. Step 2: Subsequent to preparing the Punch list by the contractor, the same will be submit ted to
Executive Engineer for verification and certification.
3. Step 3: The Contractor and the Executive Engineer shall jointly carryout the site verif ication for
ascertaining the status, quantity and quality of assets and equipment in terms of usage, r epair
works, replacement, working condition etc.
4. Step 4: Based on the site visit observations, each of the assets and equipment that are mapped
need to be updated by the contractor and submitted to Executive Engineer.
5. Step 5: The f inal punch list would be verified and approved by the Executive Engineer which shall
indicate the repair, replacement and any other works that has to be carried out by the contractor
before the contract tenure is completed against all components and assets in the punch list.
6. Step 6: In addition to the above the Executive Engineer shall have to identify the additional
inf rastructure required to be included in the next contract.
Method 2: preparation of punch list af ter Joint inspection survey by Contractor and Executive
Engineer
1. Step 1: One year before the expiry of the existing O&M contract, the contractor shall discuss with
the Executive Engineer and schedule the dates for visiting the site for preparation of punch list.
2. Step 2: Before proceeding to the site visit, the contractor shall prepare the format for punch l is t
and discuss the same, and if there are any suggestion or observations by the Executive Engineer,
the same shall be incorporated by the Contractor.
3. Step 3: Joint inspection by Contractor and Executive Engineer shall be carried out for the project
components, assets and equipment. In case any additional infrastructure or additional investment
is required, the same shall also be captured.
4. Step 4: After the joint inspection survey the contactor shall prepare the draft punch list and submit
the same to Executive Engineer for observations.
5. Step 5: In case of any observations or changes by the Executive Engineer, the same shall be
incorporated by the contractor and submitted for final verification and approval.
The punch list has to be prepared in the final year of the existing O&M contract , to ensure that the
tender document for the next O&M contract can include the punch list and additional inf rastruc ture
requirement in the scope of work so that the new contractor is aware of the punch list and activities to
be carried out.
The Executive Engineer shall have to invite the tender for next O&M contract, not later than 8 months
prior to expiry of the existing O&M contract, so that enough time is provided for the ent ire b idding
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
82
process, approval process and issue of work order to the prospective O&M contrac to r. It may be
noted that before expiry of the existing contract, the new contractor shall visit the site and get famil iar
with the project assets, equipment and O&M activities that are being carried out by the existing
contractor. During the last 4 months the existing O&M contractor shall brief and clearly indicate all the
process, manpower, control points, and other aspects of operation and maintenance to the new
contractor.
The new contract will come into effect only after the termination of the old O&M Contract.
Figure 3: Renewal of O&M Contracts- Flow Process
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
83
Annexure 17 Note on calculation of O&M contract amount based on
Key Performance Indicators (MVS)
O&M contract for a MVS will be awarded for a f ive year term with year on year renewal o f contract. The O&M contract for MVS shall be assessed, on the basis of Key Performance Ind icators (KPI). Remuneration for O&M contractor, applying KPIs is worked out as below. The Operators will get 50% of the O&M contract amount as f ixed pay-out and 50% payment against achievement of key performance indicators as Variable pay-out. Key Performance Indicators for the O&M Contract of MVS shall be as under: Key Performance Indicators shall consist of (1) Quantity, (2) Quality and (3) Power consumption. The following table provides details of breakup of O&M payment to the contractor under f ixed and variable pay category.
Table 27: O&M Contract Payment based on KPIs
O&M Contract Payment (100%)
Fixed Pay-out Key Performance Indicators “Variable Pay-out”
Quantity Quality
Power consumption WTP OHT
50% 25% 5% 20% Excess energy amount is deducted from the monthly bill Definition of KPIs:
Table 28: Definition of KPIs
No Key Performance Indicator
Definition of KPI
1 Quantity of treated water • Total Quantity of Treated Water to be supplied to each OHT covered under the scheme at minimum of 55 LPCD for the design population
• Weightage is 25% from O&M Contract Payment of 100%
2 Quality of treated water • All water samples tested in the previous month at WTP and OHTs to meet quality standards as defined and summarized in the contract and O&M Policy
• Weightage is 25% from O&M Contract Payment of 100%
3 Power consumption • Maintaining optimum power consumption in the pumping and treatment functions of the water supply scheme
• No Weightage. However, Excess energy charges is deducted from the monthly bills
Operationalization of O&M Contract Payment: A. Contractor shall submit the data for KPIs monthly to the EE, RDWSD. Payment to the contractor
shall be made on a quarterly basis. Illustration of implementing KPIs 1. Quantity of treated water: The volume of water supplied by the operator will be measured and captured daily and this wil l be compared with the required quantity of water to be supplied by the operator. Penalty will be levied for the shortfall of water supply i.e. if the quantity of water supplied to the sum total of v il lage OHTs individually and collectively is less than the required quantity, then penalty will be levied. 25% weightage against achievement of performance indicator - 1 will be considered under this head. Separate considerations are provided for the New MVS and Existing (commissioned and funct ional)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
84
MVS. Following Table provides the assumptions for calculation of payment under the variable payment for Quantity factor.
Table 29: KPI - Quantity of Treated Water
Basis for assumptions
New MVS24 Existing MVS/ Legacy MVS25
Calculation of Water consumption for a OHT
(1) Take readings f rom Bulk Water Meters installed at Village level OHT.
(2) Bulk Water Meter Readings will be taken by the representative of the Contractor and the GP Waterman.
(3) Readings will be taken on a Vil lage OHT based Log Book and will be conf irmed by the PDO with his signature on a daily basis.
(4) Format given vide Annexure 8 will be used for recording readings/ data.
(5) Format given vide Annexure 9 will be used for consolidating water consumption data on a Monthly basis.
(6) If SCADA is implemented, SCADA readings will be captured by the Operator. Irrespective of SCADA implementation, manual meter readings have to be carried out by Waterman at same time point every day.
(7) SCADA readings and manual readings of water consumption shall have to be taken at same time point every day.
(8) Manual readings f rom Waterman shall be used as backup for
verif ication of payment in case of SCADA downtime. In case of
dif ference between SCADA and
manual readings, SCADA read ings shall supersede.
(1) Take readings f rom Bulk Water Meters installed at Village level OHT.
(2) Bulk Water Meter Readings will be taken by the representative of the Contractor and the GP Waterman.
(3) Readings will be taken on a Vil lage OHT based Log Book and will be conf irmed by the PDO with his signature on a daily basis; i.e. f requency of data collection wil l be on daily basis.
(4) Format given vide Annexure 8 will be used for recording readings/ data.
(5) Format given vide Annexure 9 will be used for consolidating water consumption data on a Monthly basis.
(6) If /when SCADA is implemented, SCADA readings will be captured by the Operator. Irrespective of SCADA implementation, manual meter readings have to be carried out by Waterman at same time point every day.
(7) SCADA readings and manual readings of water consumption shall have to be taken at same time point every day.
(8) RDWSD will issue detailed guidelines for the administrat ion of KPIs af ter the notif ication of O&M policy for O&M of legacy MVS. There shall be no difference on the basis for calculating variable payment under KPIs, when Legacy schemes are provided with instrumentation/ automation like New Schemes.
Water consumption data at Village level OHT will be recorded on a daily basis. If there are no Vil lage level OHTs, readings from the Bulk Water Meter at the entry of the Village will be recorded. Basis of calculation of variable payment will be daily supply of water against required quantity of supply as per
24 New Multi Village Schemes (MVS) are those schemes that are planned, implemented, operated and maintained, u n d er th e
DBOT Framework. 25
Legacy Schemes are such schemes that have been implemented under EPC Framework prior to O&M Policy notification 2021 and are currently under operation and maintenance.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
85
design or agreement. Calculation of Penalty for shortfall in water supply at individual Village level OHT is as follows: a. If 100% quantity of water is supplied - No penalty is levied b. If quantity of water supplied is between 70% to 100% of required supply any day, proport ionate
(pro-rata) linear penalty shall be applicable for such OHTs where there is a shortfall on a daily basis. For example, if there is 1% drop in water supply then 1% amount assigned for that OHT
will be penalized. c. If quantity of water supplied is below 70% of full supply any day - Zero payment will be made for
the quantity component of that OHT for that day. d. If quantity of water supplied is below 70% of full supply consecutively for 3 days - Zero payment
will be made for the quantity component of that OHT for the entire month.
Calculation of Collective Penalty for shortfall in water supply considering all the OHTs in the particular contract is as follows:
a. If monthly volume of water supplied is below 70% of required volume of supply for al l OHTs collectively - Zero payment will be made to the contractor for that month. Ent ire 100% of O&M
Contract Payment for that month will not be paid.
Operationalization: A. Format for assessment of KPIs for making payment to the contractor is p rovided in the O&M
policy/ O&M manual. B. The format shall be used by the O&M contractor for submission of invoices to the department. JE/
AE shall use the same format for verification. The invoices / bill shall be authorized by AEE at Taluk Level or EE at Divisional level.
C. Waterman shall f ill details of water supply/ consumption in the logbook daily and shall be verif ied and confirmed by PDO daily, subsequently approved by AEE at Taluk Level or EE at Divisional level every month.
2. Quality of treated water: Quality related KPI shall be administered, and incentive payouts shall be done for New MVS. In case of existing MVS / Legacy MVS, Quality KPIs shall be administered from the commencement of the f resh contract after notification of O&M policy.
Table 30: KPI - Quality of Treated Water
Basis for assumptions
MVS WTP Village level OHT
Weightage for payment under KPI
5% 20%
Parameters for water quality testing
Water supplied to the scheme should be tested at Water Treatment plant (WTP) with all the 17 water quality parameters. (See Annexure 1 and 2 for details).
Four water quality parameters will be tested at Village level OHT: (i) Colour (Hazen units, Max); (ii) pH- value, (iii) Turbidity in NTU, and (iv) Free Residual chlorine- mg/l, Min.
Testing of water quality
1. 17 parameters will be tested at WTP lab by Contractor daily.
2. The tests shall be deemed compliant if all 17 parameters are within acceptable limits. Even if one parameter falls outside the acceptable limits, the contractor shall be deemed to be non-compliant and shall be penalized.
1. OHT testing by Waterman (PDO) using FTKs in the presence of the representative of the contractor at OHT.
2. The tests shall be deemed compliant if all 4 parameters are within acceptable limits. Even if one parameter falls outside the acceptable limits, the contractor shall be deemed to be non-compliant and shall be penalized.
Testing of water 1. Random counter checks to be 1. Random sampling shall be carried
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
86
Basis for assumptions
MVS WTP Village level OHT
quality by RDWSD and Penalty imposed for non-compliance
carried out by AE/ AEE/ EE twice a month. Two sampling shall be collected during each counter check.
2. First sampling set shall be taken in the f irst fortnight of the month. In the f irst sampling set, two samples namely ‘sample A’ and ‘sample B’ are collected. Second sampling set shall be taken in the second fortnight of the month. In the second sampling set, two samples namely ‘sample C’ and ‘sample D’ are collected.
3. In the f irst sampling (i.e. during f irst fortnight of the month), a. If test results of ‘sample A’ is
found to be within acceptable limits, ‘sample B’ shall be discarded and payment shall be contingent on results of second sampling check (carried out in the second fortnight of the month).
b. If test results on ‘sample A’ is not in compliance, ‘sample B’ shall be tested. If ‘sample B’ is also not in compliance, entire 50% of the O&M contract payment for the month (i.e. fixed plus variable) shall be penalized.
4. In the second sampling (i.e. during second fortnight of the month), a. If test results on ‘sample C’ is
found to be within acceptable limits, ‘sample D’ shall be discarded, and no penalty is imposed on WTP’s 5% weightage.
b. If test results on ‘sample C’ is not in compliance, ‘sample D’ shall be tested. If ‘sample D ’ is also not in compliance, O&M contract payment for the entire month (f ixed plus variable) shall be penalized.
out at 5% of OHTs in a scheme, in a month.
2. Sample selection shall be at the discretion of EE. Prioritization shall be made to sample OHTs that receive higher number of complaints through GRM. No Village OHT based water sample shall be tested consecutively unless specifically asked by EE.
3. The sampled results shall be extrapolated to represent the total number of OHTs in the scheme.
4. No. of OHTs to be tested, a. For a MVS scheme which has
less than 100 Nos. of OHTs, then minimum 5 OHTs shall be tested.
b. For a MVS scheme which has more than 100 Nos. of OHTs, 5% of the OHTs shall be tested.
OHTs non-compliant Penalty
Imposed In 5 OHTs
In 5% of samples
0 0% No Penalty 1 0.1% (or at
least one OHT) to 1%
Penalize for 20% of total OHT quality variable amount
2 1.1% to 2% Penalize for 40% of total OHTs quality variable amount
3 2.1% to 3% Penalize for 60% of total OHTs quality variable amount
4 3.1% to 4% Penalize for 80% of total OHTs quality variable amount
5 4.1% to 5% and above
Penalize for 100% of total OHTs quality variable amount + Fixed Pay
5. Samples (of the OHTs) needs to be taken and tested uniformly every week over the month. The objective of taking the samples every week is to avoid a situation where in much before the month end, all the
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
87
Basis for assumptions
MVS WTP Village level OHT
samples have been tested and found non-compliant. In this scenario, it is possible that the contractor can completely ignore the OHT water quality standards for the rest of the month, as he becomes aware that he has been penalised for the full OHT quality incentive.
Cost towards testing by RDWSD
Cost of all tests are to be paid by the department and charged to the contractor.
Testing is carried out by using FTKs available in Village / GP level. Cost is not borne by the operator.
3. Power Consumption Key Performance Indicator (KPI) for Power Consumption shall be administered and incentive payouts shall be done for New MVS. In case of Existing MVS / Legacy MVS, KPI on power consumption shall be administered from the start of a new contract after notification of O&M policy. No Weightage for the KPI on power consumption. However, excess energy charges will be deducted f rom the monthly O&M contract amount. Maximum Power Guarantee: - The Contractor has to provide power guarantee for all the equipment to ensure optimal power consumption throughout the contract period. It is also the responsibi l i ty of the contractor to ensure all motors and pumps function to their maximum power factor. Any reduct ion in the ef f iciency of the motor will lead to reduced power factor and levy of penalty by ESCOM. The operator shall be liable to bear the expenses of any charges towards additional power consumpt ion beyond the maximum power guarantee provided by the operator and all penalties levied by ESCOM towards reduction in power factor on monthly basis. The following norms will appear in administering the KPI on power consumption:
1. The Contractor/Operator and EE will agree on the optimum power consumption (based on the DPR/ assessment from the trail run period) of the scheme as Maximum Power Guarantee either during the signing of contract or subsequent to the beginning of O&M period.
2. Incase of excess power consumption (i.e. more than the Maximum Power Guarantee) the operator shall be liable for deductions from monthly O&M contract payment amount (f ixed plus variable).
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
88
Annexure 18 Note on Trainings at State and Division Level
Capacity building of of f icials and Engineering staf f of RDWSD and RDPRD are critical for the
sustainability of rural water supply schemes. RDWSD shall facilitate training of all officials of RDWSD
and RDPRD, focusing on water supply scheme management and O&M. Given below is a tentat ive
training module at district and state level.
Table 31: Tentative training module at district and state level.
No Training Event &
For Whom Duration Training Content
1 Training of Master
Trainers (ToT)
(State level)
6 Days 1. Water Literacy
2. Rural Water Supply and Sanitation Programs in Ind ia-
1950-2020- A historical perspective
3. Water Resources Situation in Karnataka- Rural Water
Supply Projects in Karnataka -1956-2020.
4. Experience of Water Supply Schemes focusing on MVS
in Karnataka- technical, institutional, governance,
f inance aspects.
5. Water Quality Parameters- Physical/ Chemical and
Bacteriological-Testing selected parameters using FTK -
Theory and practical
6. Practical Project Management in the context of Rural
Water Supply Programmes in Karnataka
7. Monitoring, Evaluation, Governance & Accountabil ity;
Baselines, Reporting and Documentation
8. Operation and Maintenance of MVS- Technical (Source
and Inf rastructure), Institutional, Finance, Staf f ing,
Governance, Stakeholder Roles
9. Operation and Maintenance of SVS/IVDN Inst itutional,
Finance, Staffing, Governance, Stakeholder Roles
10. Finance Management with regard to Operation and
Maintenance
11. Role of Operator/ DBOT Contractor
2 Training in O&M and
Scheme
Management of
MVS for RDWSD
Engineers – District
and State level
4 Days 1. Water Literacy- Water- Health Sanitation Linkages
2. Operation and Maintenance of RWSS- (Technical)
3. Role of District and GP level Stakeholders
4. O&M Budgeting
5. Metering
6. Billing and Collection Arrangements
7. Accounting and Auditing
8. Monitoring Performance of MVS and SVS
9. Contract Management
10. Identify and document water supply schemes and
arrangements at GP level
11. GRM
12. Role of GP level Stakeholders in Operation and
Maintenance of RWSS
3 Training in local
level water resource
management and
recharging sources
3 1. Water Literacy- Water- Health Sanitation Linkages
2. Seasonality water shortage and crisis
3. Mapping of public and private water sources in the GP
4. Preparation of micro level water recharge plan-source-
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
89
No Training Event &
For Whom Duration Training Content
(ToT for PRD
Engineers and other
of ficials)
wise
5. Participatory Monitoring of water levels
6. Judicious use of water resources by community
7. Community participation in water resource management.
4 Inter-State Exposure
Visit for RDWSD
Engineers (District
and State level) /
GP Presidents/
PDOs
3 Days 1. Exposure visit to an operational MVS; The team of
participants will prepare a case study and present
technical details, assessment of the performance of the
MVS and suggest improvements in O&M, including
technical, institutional, governance, finance aspects.
In addition to the above specif ied training events, there may be certain modules which will be introduced for supplementing and complementing the above training activities.
Annexure 18.1 Reporting Format for Training Achievement
Table 32: Reporting Format for Achievement under Training
No Name of Training Event Start
Date
End
Date No. of Participants
Person Days
Trained
Male Female Total
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
90
Annexure 19 Operation and Maintenance (O&M) Cell under
RDWSD
Introduction Rural Drinking Water and Sanitation department, Government of Karnataka has made a major
paradigm shift by adopting surface water source based Multi Village Schemes to supply water to rural
Karnataka since 2014. 474 MVS have been commissioned till date whi le --- MVS are under
implementation. These MVS serve a total population of 1.1 crores in the State. Planning and
implementation of Multi Village Schemes are getting greater focus with the launch of Nat ional Jal
Jeevan Mission. Karnataka has also sourced funds from NABARD to implement several Multi Vil lage
Schemes, with a greater objective of covering entire rural population of the State with FHTC and
potable water supply.
RDWSD brought out Government Order in December 2020, def ining water tarif f for Gram
Panchayats, which are supplied with potable water from MVS. Subsequent to the GO of December
2020, a comprehensive Operation and Maintenance Policy, based on an O&M Pentagon consisting of
water source, inf rastructure, f inance, capacity building and IEC as well as governance cum
Institutional components, has been prepared and notified. The O&M policy proposes to es tablish a
dedicated cell for monitoring and managing Operation and Maintenance of MVS, at the RDWSD HQ.
Objectives of the O&M Cell The general and broader objective of O&M Cell is to support the RDWSD in managing Operation and
Maintenance of Multi Village Schemes and to guide Gram Panchayats in operat ing and managing
SVS and IVDN.
Specific objectives of the O&M Cell are illustrative and include the following
1. To manage O&M tendering process, management and administration of O&M contracts
2. To assess maintenance and rehabilitation requirements in MVS across the state
3. To facilitate Divisions of RDWSD to procure and install Bulk Water Meters (Electro-Magnetic
Meters) in legacy and new MVS
4. To undertake Training Need Assessment (TNA) of RDWSD divisions and facilitate capacity
building programmes of RDWSD officials as well as that of other sector stakeholders
5. To plan, develop and implement a comprehensive Management Information System (MIS)
with Application of Programme Interface with SCADA, IoT and o ther Web based software
systems to monitor and manage MVS in the State of Karnataka.
6. To support RDWSD and GPs in sustainable operation and maintenance of MVS and SVS.
Constitution of O&M Cell:
The O&M Cell shall be headed by a Superintendent Engineer (SE) of RDWSD either on a f ull -t ime
basis or holding additional responsibility for O&M related management ac t iv it ies. The SE wil l be
supported by: (1) Water Supply Engineer (Two Positions); (2) Finance and Procurement Spec ial ist ;
(3) MIS cum Data Analyst; (4) Instrumentation / SCADA Specialist and (5) HR Special ist; (6) Team
Assistant /Office Coordinator. Depending on the quantum of work and justified requirement, there may
be an increase in the number of persons after following due procedures and due permissions.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
91
Organogram of O&M Cell: The O&M Cell will have the following organizational structure.
Reporting: The O&M Cell shall report to Chief Engineer (CE) and Commissioner of RDWSD.
Scope of Functions of O&M Cell:
No Objectives Tasks/Activities
1 To manage O&M tendering
process, management and
administration of O&M
contracts
1. Prepare a Baseline of all MVS O&M Contracts (date of
contract, duration, closure of O&M contract , name of
scheme, service area etc)
2. Notify Circle and Divisional offices regarding renewal of
O&M contracts, six to ten months ahead of the expiry of
existing contract
3. Guide Circle and Divisional Of f ices with Tender and
Contract Documents, standardized in compliance with
the O&M Policy.
4. Facilitating administrative approval for O&M of schemes
5. Review functioning of all O&M contracts on a periodic
basis (undertake f ield visits, data collection, review
meetings at field level)
6. Customization of the contracts as required for specif ic
schemes. Review and standardization of the O&M
contracts for large MVSs
2 To assess maintenance and
rehabilitation requirements in
MVS across the state
1. Operation and Maintenance Baseline on MVS
2. Review of Operational requirements for the upcoming
O&M contract
3. Review of Maintenance and Rehabilitation requirements
for the upcoming O&M Contract.
4. Prepare Action Plan for maintenance, rehabilitation/
repair works
5. Facilitate release of funds for carrying out repair and
maintenance activities
6. Facilitating technical approvals/sanctions for repair/
rehabilitation and maintenance of MVS
Chief Engineer
(Technical Matters)
Superintendent Engineer
Water Supply
Engineer/AE
(2)
Finance &
Procurement
Specialist (1)
MIS Specialist/
Data Analyst
Instrumentation /
SCADA Specialist
Commissioner-RDWSD
(Administration & Policy)
HR Specialist
Figure 4: Organogram for O&M Cell
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
92
No Objectives Tasks/Activities
3 To facilitate Divisions of
RDWSD to procure and ins tal l
Bulk Water Meters (Electro-
Magnetic Meters) in legacy and
new MVS
1. Listing of MVS including Asset details such as Intake,
Treatment, Transmission, Storage (MBR and ZBR) and
Distribution level Storage at Villages/GPs
2. Listing of Village OHTs and other Village level
distribution entry points with metering requirement
3. Facilitating installation of Bulk Flow Meters at Village
OHTs/ entry points.
4. Collection of Data regarding treatment and transmission
and assessment of Non-Revenue Water (NRW)
5. Review of the electricity consumpt ion and monitoring
payment to ESCOMs
4 To undertake Training Need
Assessment (TNA) of RDWSD
divisions and facilitate capacity
building programmes of
RDWSD officials as well as that
of other sector stakeholders
1. Training Need Assessment of RDWSD and other sector
stakeholders with regard to O&M of rural MVSs
2. Preparation of Training Modules
3. ToT for Trainers—Circle wise (4 ToTs)
4. Management / Implementation of Trainings
5. Evaluation of Training Programmes
6. Planning and implementing refresher trainings
7. Planning and implementing exposure visits
5 To plan, develop and
implement a comprehensive
Management Information
System (MIS) with Application
of Programme Interface with
SCADA, IoT and other Web
based sof tware systems to
monitor and manage MVS in
the State of Karnataka.
1. Preparation of ToR for MIS
2. Procurement of Consultant to develop MIS
3. Facilitate preparation of SRS and FRS
4. Review of SRS and FRS
5. Periodic review of Software system
6. Collection of data from field and testing of data
7. Review of the functioning of the software based MIS
8. Review of data on O&M of MVS
9. Integration of data and use of information system to
review ef ficiency of O&M contracts
10. Review reports generated by SCADA, IoT and other
devices and systems under MIS and rev iew of reports
and data generated by stakeholders periodically.
6 To support RDWSD and GPs in
sustainable operation and
maintenance of MVS and SVS.
1. To guide GPs in sustainable water supply service
management
2. To steer MVS in rural Karnataka into cost recovery and
sustainable operations and maintenance
Team Composition and Qualifications of Staff/ Specialists at O&M Cell:
No Name of Position Qualifications and Experience
1 Water Supply Engineer/AE (2) 1. Should have worked as a AE in RDWSD for a period of 5
including Two years of field assignment
2. Must have working knowledge of Operation and
Maintenance
3. B.Tech in Civil Engineering / M. Tech in Water
Resources Engineering.
2 Finance & Procurement
Specialist (1)
1. Graduate in Civil Engineering / Mechanical Engineering,
with MBA in Finance Specialisation
2. Five years of work experience in Finance and
Procurement.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
93
No Name of Position Qualifications and Experience
3 MIS Specialist/ Data Analyst 1. Graduate in Computer Science and Engineering with
MBA in Information Management/ Operations/ o r M.Sc.
in Statistics or MCA Finance Specialization
2. Five years of work experience in MIS and Project
Monitoring, Software development and applications
4 Instrumentation / SCADA
Specialist
1. Graduate in Instrumentation/ Electrical Engineering
2. Five years of work experience in SCADA and Water
Supply Instrumentation
5 HR Specialist
1. Masters in Sociology, Social Work, Human Resource
Management
2. Five years of experience in Community or Rural
Development Projects; Experience in Water Supply and
Sanitation Sector will be desirable.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
94
Annexure 20 Note on Metering
1 Introduction: Management of water distribution system requires metering to measure
quantity of water used. Flow meters are used to measure the quantity of water and therefore,
metering fulfils the need to get accurate data on the quantity of water produced and dist rib uted. A
well-placed metering system in the water distribution network shall also assist in identifying water loss
and leakage. A tariff policy cannot be implemented without a well-established metering system, which
will modify consumer behaviour with regard to judicious use of water. Several types of water meters
are currently available in the market. However, the choice of the type of meter depends on the
accuracy requirements, the required flow rates, the end-user, and the flow measurement method. In
the context of the O&M policy, it is recommended that multi-jet water meters are used at the domestic
consumer level.
2 Water Meter Reading: A standard water meter uses two common types of registers - straight
and circular - to read the flow of water in cubic meter or litres. The registers can be observed on the
surface of the meter. The straight registers can be read like an odometer in a car. On some larger
meters, a multiplier will be present on the register face, which can be noted as 10X, 100X, o r 1000X
based on the size of the meter. Circular registers, on the other hand, are more complex to calculate
water usage. They employ a series of dials marked with divisions of ten. There are several ways of
reading the water meter, which includes: (1) Direct reading; (2) Remote reading, which is
accomplished via an electronic signal using a wire where one can either directly read or touch read;
(3) Touch read or plug-in reading that employs a handheld device that acquires the electronic s ignal
by touching the remote station or plugging-in. The signal is then translated into the readings that are
stored in the handheld device; (4) Automatic meter reading, in which the meter reader obtains
readings through radio transmission. In the context of the current O&M policy, this note is prepared on
the assumption that direct meter reading shall be the method used for meter read ings at domestic
consumer end.
3 Relevance of Metering: Metering is relevant on the grounds of: (a) to reduce water loss; (b )
to facilitate judicious use of water and (c) to enhance revenue for the Water Ut i l i ty . Advantages of
installing domestic consumer level water meters include: (a) improved will ingness to pay for water
consumed; (b) improves the revenue of the Water Utility; (c) enhances equity in water distribution; (d)
enhances consumer accountability; (e) enhances accountability of the water service provider and (f )
enhances knowledge on the impact of the water supply system.
4 Guidelines on Domestic Water Metering: Domestic water meters are installed to measure
water consumption at the level of households or other consumers.
Table 33: Guidelines on Domestic and Bulk Water Metering
Criteria Description
Domestic Water Metering
1) Location of Domestic
Water Meters
a. Domestic water meters shall be installed at a suitable location in
the consumer premises, which can be accessed by the Meter
Reader to take measurements of water consumption
2) Cost sharing for Domest ic
Water Meters- purchase
and installation
a. Price of Meter, installation charges including cost of accessories
shall be borne by the Consumer if project or scheme finances are
not available. Repair and replacement of meters shall be the
responsibility of the consumer.
3) Procurement and specification of Domestic Water Meters
a. The specifications and guidelines for the quality of consumer water meters shall be as per BIS guidelines.
b. Domestic Water Meters shall be installed with a proper protect ion chamber / encasing of connection joints crossing the gutters.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
95
Criteria Description
c. Technical specifications of domestic water meters are provided in the O&M Manual.
4) Roles and Responsibilities with regard to meter management and capacity building 1) RDWSD a. Initial capacity building of GP officials, members, volunteers and
consumers. Services of WSSO, ISA, Trained Technicians etc may be used for providing training.
b. Consumer community also needs to be oriented on use and management of water meters, including meter reading, tariff rates and volumetric consumption of water, preparation of water bills and payment of water bills.
2) Gram Panchayat a. GP shall introduce metering for SVS and IVDN on a saturation mode.
b. GP shall follow a monthly billing cycle in which meter readings shall be taken and water charge bills shall be presented to consumers.
c. Meter reading shall commence f rom the second month of installation of water meters and the PDO shall engage waterman or other suitable persons for taking meter reading.
d. GP shall seek a written signed legal undertaking from all consumer entities to the effect they shall not tamper with the meters and shall pay monthly water bills, as decided by the GP for provision of water supply service.
e. The written and signed undertaking also shall have a provision that consumer households are not allowed to install Tulu pumps or bypass the water meters in any manner. Unauthorized water tapping and tampering with the water meter shall attract heavy penalty, besides disconnection of water supply.
f. Information on defective water meters shall be given to the GP as soon as it comes to the notice of the consumer or meter reader.
g. The consumer is responsible for repair and replacement of a defective water meter and calibration of the water meter.
h. The GP shall get the data on water consumption recorded and upload the relevant consumption data on the MIS developed by RDWSD.
i. The GP shall partner with the PARIHARA – the Grievance Redressal Mechanism and upload the information on the MIS developed by RDWSD.
j. Community should be informed regarding types of water m eters, advantages and disadvantages of meters & their costing. Information regarding the implementation of the water supply scheme and installation of water meters through IEC shall be given to the Consumer community.
k. GP will get the meters repaired/reinstalled, as required , within a month of any meter becoming non-functional and the costs for the same shall be borne by the consumer.
l. Capacity of the concerned employees and consumers with regard to metering should be built through training and IEC.
3) Consumers a. The Consumer shall get the water meters installed at a suitable location which is accessible to the Meter Reader.
b. Meter Reading as far as possible shall be taken in the presence of the consumer or his/her representative.
c. The consumer shall report to the PDO/ GP member if there is any misbehaviours from the part of the Meter Reader including asking for considerations or favours
d. The consumer shall maintain and upkeep the meter in good working condition and shall not tamper with the meter or its accessories in any manner.
e. The consumer shall pay penal charges as decided by the GP in case there is any incidence of meter tampering. GP can decide to
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
96
Criteria Description
disconnect water supply, if the consumer has made serious violations with regard to water use, mismanagement of meter, unauthorized tapping, using illegal devices such as water suck ing pumps at the pipe network, theft of water, or any act ion that wil l disturb equity and equilibrium of water distribution.
f. The consumer has a right to get official printed receipts o r s igned receipts (in case of manual billing) for water charges paid to the meter reader or the GP.
g. The consumer shall pay an additional amount of Rs.5 if he/she is making spot payment to the Meter Reader.
h. The consumer shall safekeep the water charge receipts for a month at least.
4) Grievance Redressal Mechanism-Metering
a. The owner of the scheme (GP) shall facilitate the consumer to join the Grievance Redressal Mechanism facilitated by RDWSD. RDWSD shall introduce a dedicated telephone number for raising complaints and will have to widely publicize the number so that the public can use the number to raise the complaint. The consumers shall be educated and informed on grievance red ressal sys tem. The consumers should be informed about the penal provision for tampering of meters. Consumers may be allowed to raise complaints through telephone, SMS, Social Media such as WhatsApp, direct oral complaint to the GP or record the complaint with contact details in a complaint book available at the of f ice of the VWSC or the GP.
5) Meter reading – responsibilities
a. The GP shall appoint individuals of either gender to undertake meter reading. Such meter readers shall be trained in read ing the meter, inspection of meter, installation and repair of meter. In the context of GP in Karnataka, the waterman also may be t rained in meter reading and given the task of visiting consumer connections and taking readings. Collation of meter reading, invoicing and collection are accordingly the responsibility of the GP for the domestic and non-domestic category of consumers, while i t shall be the responsibility of the contractor or the department for bulk water meter reading.
6) Meter Reading, Billing Cycle and Spot Collection.
a. Authorized and duly trained Meter Readers alone shall be allowed to read water meters and record data on water consumption.
b. Meter reading shall be done in the presence of the household representative to the extent possible.
c. Meter Reading shall commence on the 1st of every month for the previous month.
d. The Meter Reader shall close Meter Reading by 20th of every month for the previous month.
e. Online Tarif f Collection and Tracking System shall be in p lace so that no. of consumer units visited, number of meter readings taken, number of consumer units from which water charges are collected, total amount of water charges pending etc can all be monitored online by the GP or the VWSC.
f. If there are more than one DMA or water supply zone, such zones and DMA shall be rotated among the meter readers every month; This makes all water meter readers familiar with the entire village/GP area as well as avoid any likely nexus and untoward alliances.
g. There shall be a Zone Sequence for meter reading so that the Meter Reader is able to cover a consumer unit once in 30 days.
h. Meter Readers shall be paid on a per household meter reading basis.
i. Meter Readers shall visit consumer households /consumer units with a handheld mobile device in which data from water meter shall be recorded. The handheld device will have the ent ire consumer
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
97
Criteria Description
database of the village/GP pre-recorded and on entering the consumer number, such consumer details and data shall be visible on the screen. On entering the consumption data, a SMS or a Social Media Message such as that of WhatsApp or Telegram shall be sent to the registered mobile number of the Consumer.
j. The consumer is allowed to make spot payment to the meter reader.
k. The Meter Reader shall issue a printed receipt from the handheld printer device.
l. If the consumer is making spot payment, he/she shall pay Rs.5/per household in addition to the monthly water charges.
m. The Meter Reader shall without fail pay all cash collected by way of water charges to the PDO on the same day or before 10.30 am on the next working day. The Meter Reader shall not visit consumer households with the cash collected on the previous day. If bank account facilities are available, the meter reader may deposit the amount into the specified bank account of the GP and shall submit the counterfoil receipt, duly signed and sealed f rom the Bank to the PDO.
n. During the period f rom 20th to 30th of every month, the Meter Reader shall enter details of water consumption, water charges paid or outstanding and any other observations on the Meter in the consumer ledger, without any additional payment. It is assumed that the meter reading charges paid to the Meter Reader is inclusive of clerical services which are part of meter reading and documentation.
o. If the water meter is not functional on the date of meter reading, the meter reader shall provide a bill equivalent to the amount of the previous month and the consumer shall take necessary act ion to make the water meter functional. The Meter Reader shall raise a complaint at the GRM with regard to the defunct water meter, including details on the consumer.
Bulk Water Metering
1. Cost sharing of Meter installation- Bulk Water Meters
a. RDWSD shall bear the cost of Meter and its installat ion if such procurement and installation are not part of scheme implementation. If it is under a new project, cost of bulk water meters shall be part of the project cost.
2. Purpose of Bulk Water Meters
a. Bulk Water Meters measure quantity of water supplied to villages/GPs/ habitations, and other bulk water consumers.
3. Location of Bulk Water Meter installation.
a. Raw water withdrawal points -Intakes (Head works) b. Water Treatment Plan (WTP) At the inf low and outflow of the WTP/
Clean water production (on each distribution main going out f rom the WTP)
c. At the inlet of ZBR/MBR/IPS in the pressure/gravity main d. At the outlet of each line going out of ZBR/MBR/IPS/LS e. At the inlet of each village OHT or bulk water supply points to a
village - intermediate points in the transmission system where it is important to know how much water is distributed, to different zones / areas.
4. Type of Bulk Water Meter to be installed
a. Electro-magnetic flow meters or AMR type of water meters shall be installed for bulk water measurement. Water meter operates within a specific range for water f lows, water pressure and ensuring that pipe runs full. The meter must be able to give an alarm if the f low exceeds or is less than a certain percentage of the design f low. The alarm signal must be transmitted to a remote monitoring station through telemetry. Details of technical specifications of bulk water meter are provided in the chapter on metering in the O&M Manual.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
98
Criteria Description
5. Costs of new meters and repairs/ replacements of existing meters
a. For existing schemes, new bulk meters will be procured and installed by RDWSD itself or through a nominated contractor. For new schemes, bulk water meters shall be part of the p roject cost estimate.
6. Installation, Maintenance and Inspections
a. Meters shall be installed with GI or MDPE or other pipes of standard quality and specification.
b. Meters shall not be installed with fragile material. 7. Approval of suppliers and
enlistment a. RDWSD/ Operator shall provide a list of approved suppliers along
with specifications on output.
8. Repairs and recalibration a. Repairs and replacements of meters in the bulk supply network will be done by the Contractors if the scheme is under a O&M Contract and otherwise by the department for existing schemes without an O&M Contract.
9. Meter reading – responsibilities
a. Where a scheme is covered under a O&M Contract, the Contractor shall read the meters in the bulk supply network. Where no such contracts exist, RDWSD shall carryout the meter reading either by itself or through respective GPs. Collation of meter reading, invoicing and collection are accordingly the respons ibi l i ty of the Contractor or department considering existence of a O&M contract for the scheme. If the Operator by virtue of an O&M contrac t is supplying water to a GP, bulk water meter reading shall be taken in the presence of GP level waterman.
10) Meter tampering – penalty provisions
a. The Operator/ Contractor shall ensure that there shall be no tampering of the Bulk Water Meter. EE-of RDWSD division is authorized to determine the penalty to be imposed in case of tampering of BWM.
11) Approval of suppliers and enlistment
a. Bulk Water Meters procured as per procurement rules of the State f rom approved vendors/suppliers alone are to be used for installation. Meters of any new suppliers p roposed need to be approved by the department before being used on a new/ex isting scheme.
b. Bulk Water Meters shall be procured, subject to requirement and specification suggested/ approved by RDWSD.
c. Schedule of Rates (SoR) developed by Government of Karnataka shall be used for procuring water meters.
12) Domestic Water Meter Calibration / Repairing (Test Bench)
a. “To ensure that the water meter is performing as designed and that it meets the necessary performance requirements as per the IS I4046, calibration or periodic repairing is necessary for a water meter. A water meter is subject to wear and deterioration and, over a period of time, loses its peak efficiency. Calibration consists of comparing the meter reading with the reading obtained f rom a standard of higher accuracy than the test meter. The standard may be a reference master meter or a complete test stand which themselves are traceable back to more fundamental measures of mass, time and volume. Calibration is typically performed in a laboratory with Test Bench at several dif ferent f low rates and sometimes at dif ferent densities or temperature. When a calibration is performed, the meter's calibration factors are determined and get corrected. After correction the meter can be installed again in the system.
b. Meter Repairing Unit (Test Bench): Zilla Panchayat of the concerned district may identify an appropriate group to function as an enterprise group and train them in meter assembly, repair and onsite support. The unit may consist of 15 to 20 ind ividuals who shall have a basic qualification of ITI, Plus two or SSLC. The ZP may include this activity in their annual plan, providing budget for establishing the unit, basic facilities, equipment and a minimum of 1000 units of domestic water meters, which can be used to replace faulty meters, while the unit repairs the faulty ones.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
99
Annexure 21 Management Information System for MVS
Ref : Government Order No: RDW&SD/ 121/ CE/Technical/2020, dated 30.12.2020 (MVS)26
There shall be a software-based Management Information System to monitor MVSs across Karnataka
State. The objective of MIS will be to establish a scientific data base on MVS, SVS and IVDN so as to
monitor operation and maintenance for improved sustainable service. Following will be key features of
the proposed MIS.
Sof tware to support MIS: Android Apps along with Web based applications for c reating baseline,
operation and maintenance activities as well as for Billing and Collection will be established.
Data Collection: Collection of Baseline & Operational Data of Water Supply Schemes along with data
on Contracts and the hierarchy of RDWSD will be available. Operational data will be collected as per
protocols on a monthly basis.
Geo-coordinated data on schemes and assets and real time data on operations to be made available.
Data Analysis and Interpretation: Dashboard, EIS and Data Analysis will form part of the MIS.
Figure 5: Overview of MIS
26https://acwi.gov/monitoring/final_4_monitoringdesign_0605.pdf
Monitoring objectives
Findings and Interpretations
Monitoring Framework and
Design
Data Collection
Compilation
of Data
Data Analysis
• Dashboard • Executive Information
System
• Decision Support System
• Analysis of Data into information, findings and
knowledge
• Consolidation of data on category of schemes
across the hierarchy of RDWSD.
MIS for O&M
• To establish a scientific data base on MVS, SVS and IVDN so as to monitor operation and
maintenance for improved sustainability of service
• Baseline and O&M data on MVS, IVDN &SVS
• Monthly Data Collection
• Monitor All MVS, SVS and IVDN of
Rural Karnataka • Collection of Baseline &
Operational Data of WSS and RDWSD data-Scheme, Contract &
Division-wise • Android Apps along with Web
based applications in O&M, especially for Billing and Collection
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
100
The following formats are developed and introduced:
Table 34: MIS formats No Name of Format Description
1 Baseline information
Format
Format for capturing baseline information on MVS (See Annexure-
21.1)
2 Module on Operation and
Maintenance
Format for capturing O&M related data on MVSs (Ef f iciency
assessment of all MVSs/ Monitoring of Key Performance Indicators
for O&M in MVS) (See Annexure-21.2)
3 Evaluation of KPI for
monitoring O&M
performance
Key Performance Indicators are assessed, captured, summarised
and monitored on monthly basis. (See Annexure-17)
Figure 6: Monitoring Framework and Data flow
Annexure 21.1 Format for capturing baseline information on MVS
Table 35: Format for capturing baseline information on MVS
No Baseline Details Data/Information
1 Name of the Scheme
2 Location Details of Assets (District/Taluk/GP/Village/ Habitation)
3 Number of GPs/Villages fully covered by Scheme
4 Number of GPs/Villages partially covered by Scheme
5 Name of GPs& Villages fully covered by the scheme (Drop Down List) Name of GPs& Villages partially covered by the scheme (Drop Down
List) 6 Number of Habitations fully covered by Scheme
7 Number of Habitations partially covered by Scheme
8 Name of Habitations fully covered by the scheme (Drop Down List)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
101
No Baseline Details Data/Information
9 Name of Habitations partially covered by the scheme (Drop Down List)
Details of MVS
10 Asset Locations- geo-tagged location details for assets under the
scheme
A Source (Lat/Long/Altitude)/ Category of Source (Groundwater/ Surface
Water)
B Intake Structure / Jack Well (Lat/Long/Altitude)
C Pump House / Assets in the Pump House/ Specifications and Details of
Pumps and other machineries (Lat/Long/Altitude)
D Pumping Main (Material/Size and Length) (Route to be shown in Map/
Lat/Long/Altitude)
E WTP (Lat/Long/Altitude)
F Assets at the WTP (Number/Name of Asset/ Specif ications/ Date of
Installation/ Functional Status as on date)
G MBR (Lat/Long/Altitude/Length/Breadth/Depth (height)/Volume in kL
H ZBR ((Lat/Long/Altitude/Length/Breadth/Depth (height)/Volume in kL
I Intermediate Pumping Stations (Lat/Long/Altitude/Assets in the Pump
House/ Specifications and Details of Pumps and other machineries
J Village Level OHTs (Lat/Long/Altitude/Length/Breadth/Height (Depth if
GLSR)/Volume in kL/ Number of OHTs in the GP/ Total Volume/
Installation details of Bulk Water Meters
K Energization Details at B/C/E/G/H/I/J (Installed Capacity/ RR Details )/
Type of Energy – Grid Power / Solar / Date of Energization if available
L SCADA/ details of parameters that can be measured/ Functional Status/
Location Details of Components
M Date of Commissioning (Calculate Age in Years and Months)
N Name of Executive Engineers/AEEs/ AEs who were involved in
supervision of the Project during implementation
O Name of Contractor/ Contracting Firm
P Type of Contract (EPC/DBOT/DBT)
Q Total Estimated Cost as per DPR
R Total Actual Cost
S Defect Liability Period (Give details)
T Is information on the MVS available in IMIS (Yes/No)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
102
Annexure 21.2 Format for capturing O&M related data on MVS
Table 36: Format for capturing O&M related data on MVS
No O&M details Data
1 Name of the Scheme
2 Location Details (District; Taluk)
3 Number of GPs/Villages fully covered by Scheme
4 Number of GPs/Villages partially covered by Scheme
5 Name of GPs& Villages fully covered by the scheme (Drop Down List)
6 Name of GPs& Villages partially covered by the scheme (Drop Down List)
7 Number of Habitations fully covered by Scheme
8 Number of Habitations partially covered by Scheme
9 Name of Habitations fully covered by the scheme (Drop Down List)
10 Details of Contract for Operation and Maintenance
11 Name of O&M Contractor/ Operator
12 Duration of Contract (Date of contract signing/ Date of commencement of
contract/ Date of conclusion of contract)
13 Contract Amount
14 Performance of MVS- Water Output
15 WTP – Input and Output
16 MBR Input and Output
17 ZBR Input and Output (drop down list for all ZBRs with option to capture data)
18 Intermediate Pumping Stations - Details
19 Village OHT-1 to ---N Input in Litres (KPI-1 : Quantity of water supplied):
Compare with Total Quantity of Treated Water to be supplied as per MLD
Capacity of Scheme; Total Quantity of Treated Water to be supplied @55 LPCD
for the design population
20 Energy Consumption in Units (Capture from Log Books/SCADA) / RR Number
of Energy Consumption Point/s Capture details of energy consumption points
f rom Baseline /Opening and Closing Energy Meter reading and auto calculate
units of energy consumed)
21 Manpower Details-(a) Manpower proposed as per O&M Contract; (b) Manpower
actually deployed against O&M Contract and authenticated by bio-metric
attendance.
22 Water Quality Details Ref Format for Water Quality- Collect data f rom crit ical
locations (KPI-2: Quality of water supplied)
23 Satisfactorily addressing 90% of the complaints in the previous quarter within 3
days of registration
24 Total water tarif f to be recovered from GPs/ ULBs/ Other Bulk Consumers for
the calendar month. Work out a table to capture details for the calendar year
25 Total water tarif f recovered from GPs/ ULBs/ Other Bulk Consumers for the
calendar month. Work out a table to capture details for the calendar year
26 Name of officials in RDWSD concerned with the MVS (1) EE; (2) AEE; (3) AE
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
103
Annexure 22 Grievance Redressal Mechanism (GRM) for MVS
Grievance Redressal Mechanism (GRM) by name ‘PARIHARA’ as an IT based system is existent and
functioning at the RDWSD. The system will monitor complaints and their resolution. PARIHARA is a
dedicated call centre for capturing the complaints regarding water supply in the rural areas of
Karnataka. The call centre functions between 9 AM to 6 PM on all days and it is currently supported
by a team of 3 members. The call centre number is 9480985555. Provisions are available for lodging
complaints through multiple channels.
Complaints can be broadly classified into two major categories namely minor and major complaints.
Minor complains shall be resolved within 24 hours and major complaints shall be resolved within 3
days (72 Hours). An electronic registry is maintained to track complaints. Once a complaint is made, a
message is sent to the concerned of f icer and the complainant. The concerned of f icer is given
customer contact details for follow up actions. There are two ways of closing a complaint: (a) Closing
Complaint on Resolution (when the complaint is resolved and closed positively) and (b) Escalating the
Complaint– when the complaint can’t be resolved at the first level, it wil l be escalated to the next
higher level. Once the complaint is resolved, feedback is obtained from the customer through the call
centre and a satisfaction rating is taken for the resolved complaint.
Executive Engineer and the Operator shall discuss and decide the category of complaints incas e
there is any difference of approach on defining the category of complaints. If more time is required for
resolving the complaint than is provided for in this policy document, the operator/ contrac tor shall
approach the Executive Engineer of RDWSD division and make a request in writing with regard to the
time needed to resolve the complaint. The Executive Engineer may waive of f the t ime/ periodicity
requirement for resolving the complaint, if there is a genuine ground.
A f low process for the PARIHARA GRM is illustrated below.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
104
Format for capturing information on complaints under (PARIHARA) for MVS and SVS/IVDN
Table 37: Format for capturing information on complaints under (PARIHARA) for MVS
No Details of Complaints MVS Data
1 Name of the Scheme
2 Location Details (District; Taluk)
3 Number of GPs covered by Scheme (Full coverage/ Partial Coverage)
Figure 7: Information Flow Process in PARIHARA
Register Complaints
Mode of Registering Complaints
Direct telephonic call to Call centre number “9480985555”
Register complaint at website: http://parihara.swachhamevajayate.org/parihara/
Raising complaint through social media (FB & Twitter Etc)
Lodging complaint through a letter to RDWSD
Complaint by email to : parihara.rdwsd@gmail.com
Lodging a direct complaint at the GP office
SVS& IVDN
Complaints from GP
Administrative &
Finance Complaints
Minor Technical
Complaints
PDO Waterman
MVS
AE/JE
Major Technical
Complaints
AEE
EE
CE
Commissioner- RDWSD
CEO- ZP
Esca
latio
n L
eve
ls
Esca
latio
n L
eve
ls
2 Days
2-7 Days
2 Days
7-10 Days
7-10 Days
Reminder every 7 Days
2-7 Days
Complaints from Consumer
Complaints
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
105
No Details of Complaints MVS Data
4 Name of GPs covered by the scheme (Drop Down List)
5 Number of Villages covered by Scheme (Full coverage/ Partial Coverage)
6 Name of Villages covered by the scheme (Drop Down List)
7 Number of Habitations covered by Scheme (Full coverage/ Partial Coverage)
8 Name of Habitations covered by the scheme (Drop Down List) Details of Complaints (MVS) Details of Complaints (SVS)
9 Complaints from Gram Panchayats
1. Source (Lat/Long/Altitude)/ Category of
Source (Groundwater/ Surface Water)
2. Intake Structure / Jack Well
(Lat/Long/Altitude)
3. Pump House / Assets in the Pump House/
Specifications and Details of Pumps and
other machineries (Lat/Long/Altitude)
4. Pumping Main (Material/Size and Length)
5. Village Level OHTs (Lat/Long/Altitude
6. Complaints regarding quantity of water
supplied
7. Complaints regarding quality of water
supplied
8. Complaints regarding Bulk Water Meter
9. Complaints regarding excess bills and over
consumption of Water (GP level)
10. Other Complaints
Complaints from Consumers
1) Source (Lat/Long/Altitude)/
(Groundwater/ Surface Water)
2) Pump House / Assets in the Pump
House/ Specif ications and Details of
Pumps and other machineries
(Lat/Long/Altitude)
3) IVDN- Distribution Network
4) Village Level OHTs (Lat/Long/Altitude
5) Complaints regarding quant ity of water
supplied
6) Complaints regarding quality of water
supplied
7) Complaints regarding Domestic Water
Meter
8) Complaints regarding excess bills and
over consumption of Water (Consumer
level)
9) Other Complaints
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
106
Chapter VII: Annexures for O&M of SVS and IVDN
Annexure 23 Operation, Maintenance and Management of
Rural Water Supply Schemes-SVS and IVDN- Model Bylaws,
2021 for the State of Karnataka
CHAPTER I – GENERAL
1. Short title, commencement and application
These are the Karnataka Panchayat Raj Model Bylaws for operation, maintenance and management
of rural water supply schemes (SVS and IVDN), 2021 and shall come into operation from the date of their publication in the Official Gazette. These Bylaws shall come into force in accordance with the
procedure laid down under the Karnataka Gram Swaraj and Panchayat Raj Act, 1993. This bylaw shall also be read together with the Operation and Maintenance Policy for rural water supply sector,
notif ied in 2021. GP shall enforce the bylaw in operating, maintaining and managing s ingle v il lage schemes and In-village distribution network.
1.1 Def initions
In these Bylaws, unless the context otherwise requires -
1. Act means the Karnataka Gram Swaraj and Panchayat Raj Act, 1993, as may be amended
f rom time to time.
2. Bhujal App is an Android application for monitoring water level in a Borewell.
3. Bhungroo is a techno-social method of recharging the underground aquifer. 4. Billing and Collection refers to billing domestic and non-domestic water supply connections
for the consumption of water and collection refers to the collection of b il l amount f rom the water connections/ consumers
5. Bylaw for Operation and Maintenance is a set of rules and regulations made by Rural
Drinking Water and Sanitation Department under Government of Karnataka to govern the
operation and maintenance of GP based water supply schemes. Bylaws shall mean the
model bylaws for Operation, Maintenance and Management of Rural Water Supply Schemes
such as SVS and IVDN as amended from time to time.
6. Capex refers to capital expenditure, and is the cost of developing or providing non-
consumable parts for the water supply system.
7. Chief Executive Officer shall have the same meaning as set out in the Act.
8. Commencement Date means the date as specified by Owner after successful completion of
trial run of a water supply scheme.
9. Committee means the Village Water and Sanitation Committee formed under Section 61-A of
the Act.
10. Community Mobilization in the context of the rural water supply sector is a p rocess of organizing and mobilizing members of the community for achieve a pre-defined objective
11. Decentralized service delivery in water supply means delegation, and devolut ion of the function of providing water supply service delivery to the rural population of Karnataka, whereby the Gram Panchayats are made responsible for water supply service delivery.
12. Domestic Consumers means households that have been provided with household tap
connection for water supply.
13. Down time in operations refers to the lack of pumping, t reatment and/or dist ribution of
water, due to reasons such as lack of power supply, low yield of water in the source, defunct
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
107
pumping machinery, operator error, poor maintenance and or lack of finances for operat ion
and maintenance.
14. Financial Sustainability refers to the capacity of a Gram Panchayat to raise income from the
distribution of water to cover expenses and generate a surplus to meet contingencies.
15. Field Test Kit (FTK) is a water quality testing device/kit for testing indicat ive chemical and biological parameters in water supplied.
16. Functional Household Tap Connection (FHTC): Functional Household Tap Connection means a household level tap connection through which 55 lpcd of potable / treated water is provided regularly at the household level.
17. Governance is the way rules, norms and actions are structured, sustained and regulated for
operating and maintaining a rural water supply scheme.
18. Government shall have the same meaning as set out in the Act. 19. Gram Panchayat shall have the same meaning as set out in the Act.
20. Gram Panchayat Development Plan (GPDP) means the development plan formulated by
the Gram Panchayat in accordance with Section 309 and other applicable provisions of the
Act.
21. Gram Sabha means Village Assembly of all adults of a Village, whose names are on the
Electoral Roles.
22. Grievance Redressal Mechanism (GRM) is a governance-related process by which
complaints are received from water supply consumers/ connections and the processing of
such complaints so as to resolve the complaints
23. Incremental Block Tariff (IBT), refers to method of water pricing in which higher rates are charged with increasing water consumption.
24. Indent is an order for goods and services to a buying agent, with al l relevant information regarding the volume, price, and nature of the product.
25. Information, Education and Communication (IEC): IEC is a strategy to spread awareness
through communication channels to a target audience to achieve a desired posit ive result .
The desired positive results in the context of O&M of rural water supply sector in Karnataka
may be summarized as 100% FHTCs, habitual payment of O&M (water) tariff, disciplined use
of treated water together with metered consumption of water at the consumer levels.
26. Institutional arrangements are generally understood as a set of agreements on the division of respective responsibilities of agencies, departments, and or project teams.
27. Inter-personal Communication is an exchange of information between two or more people.
It is used as part of IEC method with a purpose of raising awareness, bringing about social or
behavioral change.
28. In-Village Distribution Network (IVDN) refers to the In-Village Distribution Network for water
supply within a GP/Village receiving potable water supply from a MVS.
29. Lifeline water refers to the quantity of water which is sufficient to cover basic water needs of
a household.
30. Log Book is a record of data and events in the operation of rural water supply scheme 31. LPCD means Litres per capita per day and as such refers to water availability per person in
litres. 32. Maintenance is the planned technical activity, taken either in response to a b reakdown, o r
periodical activities in a preventive mode to keep the water supply system operational.
33. Management Information System (MIS) is a system of computer-based information system,
which processes data into information and is then used for taking decisions.
34. MGNREGA/S stands for Mahatma Gandhi National Rural Employment Guarantee Act (2005), is an Indian labour law and social security measure that aims to guarantee the 'right to work' in the form of assured work for 100 days per annum.
35. Multi Village Scheme (MVS) is a rural drinking water supply scheme, d rawing water f rom
perennial and sustainable sources and supply potable water to a community d istributed in
multiple habitations/villages, appropriately employing water supply infrastructure, inc luding
treatment systems.
36. Non-Domestic Consumers means water tap connection given to institutions, industrial units
and commercial units
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
108
37. O&M Budget is a statement of anticipated income and expenditure from the operation of a rural water supply scheme
38. Operation and Maintenance Pentagon is a term similar to Asset Pentagon (natural,
physical, human, finance and social capitals). O&M Pentagon thus refers to essential capital
base required to operate and maintain a rural water supply scheme and will inc lude natural
(Water), physical (Inf rastructure built for the water supply scheme), f inance, human and
governance cum institutional capitals. The current O&M Policy is developed around these
above O&M Pentagon elements.
39. Operations refer to the routine activities and procedures that are implemented to ensure that
the water supply system is working efficiently.
40. Operation and Maintenance Contract means the clauses and provisions contained in the
Agreement that relate to Operation and Maintenance of the Water Supply System.
41. Opex refers to operational expenditure and is an ongoing cost for running water supply
service or system.
42. Owner means owner of assets with regard to the Rural Water Supply Schemes, which in the
case of Multi Village Schemes is the RDWSD, and in the case of Single Village Schemes, the
owner is the Gram Panchayat.
43. Panchayat Development Officer shall have the same meaning as set out in the Act. 44. Panchayati Raj is a system of rural local self-government in India, established across states
of India by the acts of the state legislature to build democracy at the grass root level. PRIs
have a constitutional mandate through the 73rd Constitutional Amendment Act of 1992.
Karnataka has enacted Gram Swaraj and Panchayat Raj Act 1993 and PRIs in the context of
the policy means Panchayat Raj Institutions established in the State of Karnataka by GSPRA
1993.
45. PARIHARA is a Grievance Redressal Mechanism introduced at State level in Karnataka at
the RDWSD, where Gram Panchayats or Individual Consumers of water connections can
raise a complaint/ grievance with regard to the functioning of water supply scheme or service.
Elaboration of PARIHARA is Public Access to Responsive and Innovative Handling (of
complaints) and Resolution Application.
46. Policy is a statement of intent and is implemented as a procedure by Government of
Karnataka.
47. Potable water is defined as water that is suitable for human consumption, meeting phys ical,
chemical and bacteriological standards for drinking or cooking as per BIS 10500 (2012) in
India.
48. Public Stand Post (PSP) A public stand post is a water tap connected to a cistern for water distribution and which is located at a public site, and from which water may be drawn for domestic uses.
49. Single Village Schemes (SVS) are rural drinking water supply schemes, drawing water f rom
a local source, either groundwater or surface source, and supply water to a village
community, appropriately establishing and employing simple water supply infrastructure.
50. Social audit is a process to measure, understand, assess and ultimately improve the performance of the department, government, programme or a project as well as that of an organization. It is based on the principle of democratic governance and citizen participation in governance.
51. Social capital is the sum total of trust, cooperation, interpersonal relationships in a society
and a shared sense of identity, understanding, norms, values and reciprocity.
52. Strategy is a perspective plan aimed at achieving a long-term goal. Strategy in the context of the O&M policy means a clear understanding of the rural water supply sector, a c lear sense of where the sector should reach, an assessment of obstacles and risks standing between the present and the vision, a plan about how to approach the challenges and risks and a specif ic course of action to follow to achieve the vision.
53. Technical backstopping refers to the professional and technical support and advice provided by RDWSD to PRIs in Karnataka with regard to the operation and maintenance of rural water supply schemes, especially of SVS and IVDN.
54. Timing of water supply refers to the time of distribution of water at the household level in
Gram Panchayats.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
109
55. Tripartite Memorandum of Understanding (TMoU) is an agreement proposed between RWSD, Urban Water Utility and Gram Panchayat for supply of potable water
56. Village Level OHT: Village level Over Head Tank is a storage reservoir for supplying water to the village community
57. Village Water and Sanitation Committee (VWSC) is a village level committee, constituted
by the Gram Panchayat at the Village level or GP level to coordinate, manage, operate and
maintain rural water supply schemes and sanitation.
58. Water Supply System means the piped water supply system in the water supply area f rom
the intake and up to household level, including the meters installed at the individual end
customers in the Gram Panchayats covered in the scheme;
59. Water tariff is a price assigned to water supplied by a public utility, a PRI o r a community
water supply institution, measured in lump sum or units such as kilo Litre.
60. Waterman/Water-woman are local persons appointed by Gram Panchayats in Karnataka to operate, maintain and support the management of water supply systems in villages.
61. Water purification plant (WPP) is a system for the process of removing undesirable chemicals, biological contaminants, suspended solids, and gases from water so as to make water potable for human consumption.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
110
CHAPTER II – Powers, Functions, Roles and Responsibilities of key stakeholders
related to Operation and Maintenance of Rural Water Supply Schemes
2.1 Gram Panchayat: The Gram Panchayat shall be primarily responsible for the abstrac tion,
storage and distribution of safe drinking water to the entire population coming under its
purview in accordance with these bylaws.
2.2 Gram Sabha: The Gram Sabha shall discuss the status of the SVS/IVDN, water supply
service level, operation and maintenance, finance management and various other aspects
relating to the water supply service. Annual statement of accounts of the SVS/IVDN shall be
maintained by PDO and presented to the Gram Sabha. The Gram Sabha will elect such
members of VWSC as per GO. Gram Sabha may recommend revision of water tarif f to the
GP.
2.3 Gram Panchayat
1. GP is responsible for operation and maintenance of SVS/IVDN and distribution of water to the
population of the GP.
2. GP shall approve applications for new consumer connections and provide water supply
connection to new member households or other consumer applicants on payment of a fee
decided by the GP. GP shall have the power to disconnect any water supply connections with
GP for violating the provisions of the O&M policy or the bylaw for O&M at the GP level or for
failure to pay the water charges.
3. GP shall prepare rules regarding new connections, fees to be paid and application process
for new connections. The scope of this clause will also apply to non-domest ic connections
such as that of institutions, commercial and industrial units and such other establishments.
4. Fix and revise water tariff for water supply for all types of consumer connections and serv ice
levels with regard to SVS and IVDN.
5. The GP may consider recommendations made by the Gram Sabha with regard to the
operation, maintenance and management of rural water supply schemes.
6. GP shall appoint Waterman and other staff, train them as well as f ix and pay salary /other
admissible allowances to the staff. Guidelines issued by RDWSD/RDPRD with regard to
appointment of staf f shall be strictly adhered to by GPs. GP shall facilitate the PDO in
determining qualifications, selection of waterman, and fixing remuneration. The GP shall do
the needful to relocate excess number of Waterman as per the advice of the government.
7. The GP shall constitute the VWSC to support the GP in operating, maintaining and managing
all water and sanitation services in the village.
8. Assign specific responsibilities to VWSC or different members of VWSC for specific tasks by
forming sub-committees such as for distribution network, for collect ion of water tarif f, for
maintenance of stand-posts, disinfection, accounting and book-keeping. The GP shall have
the authority to audit the functioning of the VWSC and dissolve it if serious irregularit ies are
found. GP shall, if it so desires, take the support of VWSC for operation and maintenance of
SVS and IVDN.
9. GP shall prepare an O&M Plan including a Budget, considering annual income and
expenditure of SVS/IVDN. The GP shall review the budget for the operation and maintenance
of water supply schemes in the GP. The budget shall be prepared, considering bulk water
supply f rom MVSs and its IVDN and if the GP is operating and maintaining SVS, such
expenses shall also be considered and appropriately included in the O&M budget.
10. GP shall be the first point of contact for SVSs and IVDN with regard to GRM (Grievance
Redressal Mechanism), which is available for the use of consumers.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
111
11. GP is responsible for coordination of operation of SVS and IVDN as well as with RDWSD,
Operator, VWSCs, other government agencies and authorities, to ensure compliance of these
bylaws within areas under its jurisdiction.
12. GP shall act as a forum for conflict resolution and hold discussions with the conflicting parties
related to water supply activities.
13. GP shall ensure testing of water quality in terms of physical, chemical and bacteriological
parameters for water supplied by SVS and IVDN during pre-monsoon and post monsoon
periods. GP shall avail FTKs from RDWSD/RDPRD and conduct water quality tests with
FTKs, engaging trained volunteers or qualified and trained waterman. If the volunteers are
not able to interpret the results of the water quality test, the PDO shall take the help of
RDWSD in interpreting the results and consequent advice on follow up steps. Such support
f rom RDWSD shall form part of ‘Technical Backstopping’.
14. GP shall make arrangements and be responsible for monitoring the O&M of SVS and IVDN
and shall raise resolutions, observations, grievances and issues to the Operator through
RDWSD.
15. GP is responsible for keeping structures, plants, machinery, equipment and other facilities in
an optimum working order and proper functioning without any interruption and wil l mean to
include preventive, periodical and breakdown maintenance and repair.
16. GP is responsible for meter reading, serve demand cum disconnection notice to the
consumers, collection of monthly charges and issuing receipt for payment received.
17. GP shall make arrangements and be responsible for accounting, bookkeeping and annual
auditing of accounts of income and expenditure of the GP.
18. Facilitate social audit of the O&M Plan for water supply schemes developed by the Gram
Panchayat in accordance with the guidelines issued by the s tate by involving all p rimary
stakeholders, benef iciaries, vulnerable communities and other members of the Gram
Panchayat.
19. The Gram Panchayat shall publicize the provisions of the Bylaws through interpersonal
communication by Waterman, community based organizations, and through posters, leaflets,
public announcements, newspaper reports and any other appropriate means, so that all
citizens are made aware of the duties of all in relation to operation, maintenance and
management of rural water supply schemes.
20. The Gram Panchayat may, by itself or through practicing experts in the f ield undertake
awareness and outreach programmes about O&M and management of rural water supp ly
schemes.
21. The Gram Panchayat shall review the implementation of these Bylaws at least twice a year,
and shall take appropriate remedial steps to ensure the ef fective implementation of the
operation and maintenance of water supply schemes and the service delivery thereof.
22. Where it is expedient to do so, the Gram Panchayat may, by following the relevant
procedure(s) in the Act, add to, or amend the Bylaws with the prior permission of the
Government of Karnataka.
2.4 Panchayat Development Officer: Panchayat Development Officer (PDO) is considered the
authorized official, representing the GP in all official transactions. Therefore, all functions of the
GP are deemed to belong to the PDO for implementation. PDO shall be responsible for the
following functions and responsibilities related to Operation and Maintenance of rural water
supply schemes:
1. Assist the Gram Panchayat and Village Water and Sanitation Committee in preparation of
the budget for O&M of water supply schemes as a part of the Gram Panchayat
Development Plan.
2. Provide information to the Gram Panchayat members/GP on O&M of water supply
schemes.
3. Supervise implementation, operation and maintenance of rural water supply schemes
within the purview of the GP.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
112
4. Financial management and maintenance of records of the Operation and maintenance of
water supply schemes, including review of accounts, resources, assets and systems.
5. Assisting the GP and its committees in preparing reports and other documents evidencing
status and progress of O&M of water supply schemes.
6. Prepare and update duties and responsibilities of Waterman/Pump Operator and d irect
Waterman, valve operators and other water related workers.
7. Direct Waterman to remove unauthorized and illegal consumer connections and
implement penalty provisions for misuse and unauthorized supply of water including
stealing of water. Develop regulatory measures for preventing unauthorized connections
and water rationing as and when needed. Facilitate disconnection of HTCs due to violation
of the provisions of the bylaw, stealing of water, illegal connections and fai lure to pay
water tarif f.
8. Facilitate collection of water tariff, maintenance of books of accounts, depositing cash in
the Bank, presenting accounts at the GP and Gram Sabha,
9. Facilitate testing of water samples from sources of the GP, using FTKs.
10. Facilitate new water supply connections after completing application procedures
11. Develop a detailed Operation and Maintenance plan for each SVS and IVDN
12. Monitor performance of Operation and Maintenance staff.
13. Maintain regularly, accounts and records of operation and maintenance expenditure as
well as prepare the income and expenditure statement of Operation and Maintenance and
to inform the GP and Gram Sabha through reports.
14. Plan and implement training for members of the community, Waterman, o ther s taf f and
including GP members in operation and maintenance of the water supply and sanitat ion
facilities in the village.
15. Facilitate and ensure insurance of the motor and other assets of the SVS/IVDN.
16. Conf irm the water consumption data at the Village Level OHTs in the GP and counter sign
the monthly consolidated data sheet.
17. Release payment for consumption of bulk water to the specified account.
18. Any other role and/or responsibility as may be directed as per applicable laws by the Gram
Panchayat, district and state authorities.
2.5 Village Water and Sanitation Committee: There shall be a Village Water and Sanitation
Committee (VWSC) for each village under the GP. The VWSC shall consist of 10 members, of
which 50% shall be women. There shall also be a representative of the SC/ST community in
the VWSC. The VWSC shall have a chairperson and a member secretary, who shall be elected
f rom among the members of the VWSC. The chairman shall be elected from among the GP
members of the village. The tenure of VWSC shall be for 30 months. Roles and responsibilities
of office bearers of VWSC shall be as per the Act and subsequent GOs relat ing to VWSC.
Following are the powers, functions and responsibilities of the VWSC.
1. Assist the GP in supplying treated and required quantity of water to the public. VWSC shall
provide support to GP in keeping drinking water sources clean and in hygienic condit ion.
Help the GP, as and when required for repairs and drawing water f rom water tanks, wells,
other water ways and facilities within the GP jurisdiction. VWSC shall further support the
GP to prevent pollution of water from bathing, washing of clothes, washing of animals in
f ront of water facilities created and at common water sources.
2. Provide assistance to GP in the maintenance of drinking water supply wo rks, protect ing
plants and machinery. Provide requisite support to a person or agency with whom contract
/agreement is made for supply of water, with prior approval from the GP.
3. VWSC shall assist the GP for motivating and entering into an agreement with such persons,
institutions and owners of private water sources for supplying water to the v i l lage f rom
these borewells in case of scarcity of drinking water.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
113
4. Create awareness among the people on water and sanitation, especially on health-
hygiene-water-sanitation linkages as well as on judicious use of water.
5. Support GP and PDO in collecting monthly water charges.
6. Help GP in conducting water quality tests using FTK.
7. Support GP in the preparation of operation and maintenance plan for SVS & IVDN.
8. Ensure every household/ward is getting adequate supply of water.
2.6 Waterman: GP shall appoint Waterman for operation of pumps/valves and distribution of water
to the consumer community in the GP. Waterman shall be paid remuneration as per direction of
the Government of Karnataka. Specific prior written permission shall be obtained from RDPRD
for appointing additional Waterman. Qualif ications of Waterman shall be: (a) should have
completed School Education up to Class X on a minimum; (b) s hould be qualif ied/ t rained/
skilled in plumbing; (c) should have attended orientation and other training events in Operation
and Maintenance. If any of the existing Waterman does not have the above mentioned
qualif ications, they shall be trained in operation and maintenance and subjected to a test
(written or oral) and should have passed the test to be retained in the post of Waterman. The
GP is permitted to recruit Waterman and use their services for operating and maintaining water
supply schemes (SVS) and In- Village Distribution Network.
Following are the functions of Waterman:
1. Operate Pump/s of Single Village Schemes, subject to area of operation in GP allotted to
Waterman. None other than the authorized Waterman/pump operator shall operate the
pump/s.
2. Maintain Logbook at the Pump House, updating the entries on an everyday basis.
3. Operate valves in the distribution network and distribute water. None other than the
authorized Waterman/pump operator/ valve operator shall operate valves.
4. Shall chlorinate water and distribute only chlorinated water. Check residual chlorine in the
water supplied from MVS and SVS and take action for re-chlorination if necessary.
5. Maintain Pump house, Bore Well and OHT premises clean and tidy. Clean Vil lage Level
OHTs once in three months under prior intimation to the consumer public.
6. Retain the key to the pump house and be responsible for safe custody of al l assets and
equipment related to the water supply scheme.
7. Provide new HTCs/ Other Tap Connections and remove unauthorized and i l legal HTCs
against specific orders from the PDO.
8. Visit consumer households/HTCs and undertake water meter reading, appropriately
recording it in the Consumer Ledger or on the software app.
9. Collect monthly water charges f rom consumer connections/Households/
Institutions/Commercial Units.
10. Pay cash collected from consumer connections/ Households/ Ins titut ions/ Commercial
Units at the office of the GP/ PDO.
11. Operate, maintain and upkeep the Water Purification Plants
12. The Waterman shall report to PDO for all administrative matters. If asked by the GP,
Waterman shall personally present themselves to answer water related questions.
Waterman shall also communicate with the VWSC as per directions of the PDO.
13. Maintaining of logbook, maintenance records, s tock book, etc. If the Logbook is not
maintained as required, commensurate reduction of salary/ wages will be imposed.
14. Attend to leakages and other repairs immediately.
15. Any other responsibility as directed by PDO/ GP or VWSC from time to time.
2.7 Domestic and Non-Domestic Consumers
a) Water supplied from GP to the HTC will be used only for domestic purposes. Misuse of
water will be sufficient ground for disconnection of the HTC. If additional water is required
for the consumer for any special functions such as wedding or death related ceremonies,
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
114
permission may be obtained to access additional quantity of water and such addit ional
quantity of water will have an additional charge, as per tariff slabs in the O&M Policy.
Water will not be used for commercial purposes, sale to non-consumer members,
irrigation/ agriculture, washing animals etc.
b) Pay new connection charges for volumetric consumption before the 5th of every month.
as per direction of the GP.
c) Disciplined use of water, which among other things mean no stealing of water, use of
water as per allotted LPCD, using water only for domestic and household purposes.
d) The HTC will be disconnected if water tarif f payment is defaulted for three months
consecutively.
e) Minor repair of tap and pipes at house premises will be done by concerned consumer
af ter informing the Waterman/authorized Plumber. Repairs within the household
premises will be considered minor repair and is primarily the responsibility of the
consumer, taking professional support of a qualified plumber o r technician. A repair
related to the domestic water meter is also the responsibility of the consumer inc l uding
the cost of repair or replacement of consumer water meter.
2.7.1 New Consumer Connections:
a) Prospective consumers (Households/ Institutions/ Commercial Units) shall apply for a
new connection in the prescribed format to the PDO.
b) The PDO will place the application for new consumer connection in the next meet ing of
the GP for approval.
c) PDO shall direct Waterman / Plumber to take an estimate in the prescribed format for the
new connection and submit the same to the PDO.
d) On receiving approval from the GP, the PDO will inform the applicant regarding date of
connection and the preparations the applicant has to make to avail the connect ion. In
exceptional circumstances, the PDO can approve water supply connections and get the
decision to provide water connections ratified in the next GP meeting. The applicant wil l
be given the connection only after paying the connection fees at the of fice of the GP.
There shall be a fee for new consumer connection, as decided by the GP and as per
direction of the Government of Karnataka. The consumer shall pay for the cost of the
domestic water meter, unless it is covered as part of a project or scheme or o therwise
subsidized by some agency or institution or grant funds. The connection fees does no t
include the cost of water meter.
e) The consumer applicant shall bear all material and labour cost towards new connect ion.
The new consumer connection applicant shall engage a labourer as required by the
Waterman or Plumber or shall provide the labour himself/herself.
f ) Waterman or a plumber duly authorized by the PDO shall alone give new consumer
connection.
2.7.2 Disconnection of consumer connections: Unauthorized supply of water to non-consumers,
illegal connections, use of pumps to suck water from the pipeline of the distribution network,
tampering with the consumer water meter, using drinking water for non-domest ic purposes
such as irrigation, gardening and washing animals, non-payment of water tarif f or irregular
payment of water tarif f , selling water to other domestic users, etc. shall be grounds for
disconnection of a consumer connection.
2.7.3 Reconnection Fees: Reconnection fees shall be Rs.1,000 and an additional amount
equivalent to wages of one Plumber day (8 hours), besides any material required for the
house connection shall be borne by the concerned consumer household.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
115
CHAPTER III – Operation and Maintenance of Single Village Schemes (SVS) and In-
Village Distribution Network (IVDN)
Gram Panchayat, the third tier of local self-government in the State of Karnataka is responsible for
sourcing and distribution of drinking water to the population within its geographical limits. (Chapter IV
of the GSPRA-1993). Para 58, clause (iii) of chapter IV mentions that the GP has the responsibility of
“maintaining water supply works either on its own or by annual contract by generating adequate
resources”. Clause iv under para 58 further mentions that “revising and collect ing taxes, rates and
fees periodically which are leviable under the Act” is the responsibility of GP. KGSPRA 1993 provides
powers and responsibilities to Gram Panchayats to supply pure and sufficient water f or public and
private purposes27. The Act provides powers under para 78, chapter-IV, to make bylaws regard ing
provision of water supply to the GP. Besides the GSPRA-1993, there are Government Orders and
Water Policy documents that elaborate on the duties and powers of Gram Panchayat with regard to
drinking water supply.
There are two categories of water supply schemes in the State of Karnataka in terms of the population
and geographical coverage: (1) Multi Village Schemes (MVS) and Single Village Schemes (SVS). Of
these, the RDWSD, Government of Karnataka plans, implement s and manages MVS, which are
operated through contractors selected through tender process. On the other hand, SVS is planned
and implemented by Gram Panchayats and operated directly employing the services of Waterman. If
a GP is receiving water from a MVS, such water from the MVS as well as own SVS of the GP is
distributed to the local population through the IVDN.
3.1 Technical Operation and Maintenance:
The GP is required to manage the supply of drinking water irrespective of its source with di l igence.
The following tenets govern the technical operation and maintenance of SVS and IVDN in a GP.
1. The GP shall ensure 55 LPCD of drinking water to all its population.
2. The GP shall conduct water quality tests with FTK of all sources used for drinking water purposes
and ensure that only potable water is distributed to the community.
3. GP shall send the water sample for testing to NABL accredited lab, if any parameter under water
quality is found to exceed the permissible limit and shall report the same to RDWSD for suitable
advice
4. GP may operate local source based SVS if the water supplied by MVS is not sufficient to cover
the domestic water needs as well as that of livestock in the GP. The GP shall ensure that a log
book is maintained at all Borewells from which water is pumped to distribute through the IVDN.
Annexure 23.1 provides a format for the log book SVS Pump House.
5. Water f rom a MVS shall be supplied to Village level OHT, measuring the same with an (Elec tro -
magnetic) Bulk Flow Meter.
6. GP shall ensure that all domestic water connections such as that of households, inst itutions,
commercial and industrial establishments are metered and charged a volumetric tariff, fol lowing
principles and practices of Incremental Block Tariff.
7. Waterman appointed by GP as per direction of the Government shall be responsible for operation
of pumps, valves and manage distribution of water. Waterman shall report to PDO for all
administrative and technical matters.
8. Waterman shall maintain all records and documents related to operation and maintenance and
27Chapter –IV – Functions, Duties and Powers of Gram Panchayat, Page 334
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
116
these include Log Books, Maintenance Registers, Spares and Stock Register. In the event of a
sof tware based MIS is made available by RDWSD, the GP shall ensure that data/ informat ion is
fed regularly and update the MIS.
3.2 Maintenance of Village OHTs:
It is required to clean and maintain the Village level OHTs/GLSR, preferably once in a quarter.
Annexure 23.2 provides a format which shall be to record maintenance schedules and maintenance activities actually carried out for a Village level OHT.
3.3 Indent and Purchase of Spares and Consumables:
Annexure 23.3 provides a format which shall be used for the indenting spares and
consumables required for the operation and maintenance of SVS/IVDN.
3.4 Water Quality Monitoring:
GP has to ensure that it supplies safe potable water to the consumers through schemes owned, operated and maintained by it. Since there are no laboratories available at the GP
level to test and monitor water samples, it is proposed to use Field Test Kits for water quality testing and monitoring, drawing samples from sources and consumer ends. If any serious and
non-permissible level of quality issues are noticed in the samples tested, p roper lab level water quality tests shall be undertaken. The PDO shall be responsible for getting water
samples tested at approved laboratories and take appropriate follow-up measures to safeguard the health of population in the GP. Annexure 23.4 provides illus trat ive details of
FTK based water quality testing.
3.5 Recharging of traditional water sources and borewells, using provisions of NREGS
Water source for SVS is mostly groundwater / borewells in the arid and water-stressed region
of Karnataka. Water supply schemes with groundwater source in arid regions of the state are not perennial and hence not sustainable to support long term operations. Sources dry up in
the short term and investments become fruitless. Therefore, recharging defunct and dried up groundwater sources is imperative to address water source sustainability issues. Recharging
dry borewells can be taken up under the MGNREGS. A note on recharging of traditional water sources and borewells is provided in Annexure 23.5.
3.6 Guidelines on operation and maintenance of WPPs
Reverse Osmosis Water Purification Plants have been installed across the state of Karnataka
with the objective of providing safe potable water to rural population. These plants and other associated infrastructure are owned by the RDWSD. A WPP includes raw water collection,
storage & treatment of raw water along with storage & distribution arrangements for t reated water. The wastewater generated by WPP also needs to be safely dispensed with.
3.6.1 Ownership of WPP: The Water Purification Plants are owned by the Department and are
being of fered to the Contractor to operate &maintain on behalf of the Department. The
ownership of the assets including land, building, plant & machinery and other assoc iated
inf rastructure like bore well, storage tanks and electricity connection etc . wil l belong to the
Department. At the end of 5-year O&M contract period, the WPPs along with o ther assets
have to be handed over to the Department/successive Contractor in complete working
condition.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
117
3.6.2 Staff requirement for O&M of WPP: Operators, Technicians, Supervisors and Management
staf f are necessary for the smooth and efficient operation of the Water Purification Plants.
3.6.3 Operation and Maintenance of WPP: The Operator shall also carry out preventive
maintenance, attending to breakdown services, replacement of parts & consumables and
periodic testing of water for compliance to stipulated standards.
3.6.4 User Fees: Consumers collecting water from WPP shall pay to the O&M Contractor a user
fee as specified by the government per litre of treated water dispensed and this will form part
of the compensation for the Operator. The O&M Contractor should factor the user charge
collected while submitting their quote for the operation &maintenance of Water Purif icat ion
Plants.
3.6.5 Payment to the Contractor: The Contractor shall quote rates for the first year of operat ion
&maintenance considering various cost aspects of operation and maintenance. For
subsequent years, an escalation of 5% on every year on the first-year rate will be paid. i.e. for
second year105% of quoted rate, for third year 110% of quoted rate, 115% of quoted rate for
fourth year and 120% of quoted rate for fifth year.
3.6.6 Payment Frequency: Payment to the Operator will be made on a quarterly basis. The O&M
Contractor must submit the bill with supporting documents / reports by the 10th of subsequent
month so as to enable the department to process payment. RDWSD shall make the payment
to the contractor within 15 working days, subject to satisfactory submission of reports and
documents to RDWSD.
3.6.7 Energy Charges will be paid by the contractor every month as per the actual billing /
consumption charged by the ESCOM.
3.6.8 Health and Safety Precautions to be followed by the Contractor:The Contractor shall
comply with all applicable health and safety regulations in all its activities under the contrac t.
The Contractor shall ensure that his staff and labour are f ree of communicable d iseases or
any other diseases, which would make them unsuitable for employment at a water treatment
plant. The Contractor will be responsible for ensuring the health and safety of their personnel,
and will take necessary steps for prevention of accidents and epidemics. The Contractor shall
carry outa review to identify hazards to staff, to the facil i ties and to the env ironment a nd
provide suitable and adequate training and necessary safety equipment to its personnel to
mitigate the risks.
3.6.9 Protection of the Environment: The Contractor shall take all reasonable steps to protect the
environment, and to limit damage and nuisance to people and property as a result of their
operations. The contractor will comply with all environmental laws and local regulations.
3.6.10 Obligations of the Owner: At the commencement of the contract, the owner shall hand over
possession of building, Water Purification Plant, power transmitting system &storage units,
dispensing unit and other components of the WPP to the Contractor. The owner shall also
ensure that all previous electricity dues are cleared up to the date of handing over the
possession of the WPP.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
118
CHAPTER IV – Water Tariff and Finance Management for O&M of SVS and IVDN
Safe and sustainable operation of water supplies is dependent on the availability of robust technical inf rastructure, sufficient financial resources and competent human resources28. In o rder to address
the issues related to the financial resources, it is important to set appropriate tariff, mechanisms for collection and policy guidelines regarding cost recovery in the short, medium and long term.
All bulk water supply points from MVS to GP at Village OHT level or otherwise will be metered with
Electro-magnetic bulk flow meters. Readings on consumption of water wil l be taken on a monthly
basis by Meter Readers/Waterman, paying a direct visit to the meter location and recording data i n
the consumption Journal /Ledger. The following tenets will apply to the f inance management and
water tarif f relating to the operation and maintenance of SVS/IVDN at the GP level.
4.1 Finance Management in O&M: GP shall pay to the RDWSD, such tarif f that is f ixed by RDWSD, based on volumetric consumption and cost recovery principles and wil l fol low
Incremental Block Tariff model.
4.2 Payment of Water Tariff to GP. All domestic, institutional, industrial, commercial and PSPs shall pay water tariff fixed by the GP. Refer to (KGSPRA-1993). Para 58, ‘c’ clause iv further
mentions that “revising and collecting taxes, rates and fees periodically which are lev iable under the Act”. KGSPRA 1993.
4.3 Billing and Collection: GP will follow a monthly cycle for billing and collection under SVS
and IVDN.
4.4 Measurement of Water Consumption: PDO shall facilitate measurement of water consumption at the domestic and non-domestic water connections through Waterman and
issue demand notice to consumers.
4.5 O&M Budget: GP shall prepare an O&M budget on an annual basis, appropriately inc luding the prospective income f rom the supply of water and expenditure f rom the access and
distribution of water in its GPDP. Information derived from the GP level O&M budget shall be used to make water supply systems financially sustainable by achieving cost recovery at GP
level. Format for O&M Budget for SVS and IVDN is provided in the chapter.
4.6 Water Tariff and Increasing Block Tariff: GPs shall implement water tariff on its consumer categories, offering 7kL/Household/month at a basic price for the lifeline water and thereafter,
introduce Incremental Block Tariff (IBT). GPs may fix the tariff in such a way to recover cost of operation and maintenance, irrespective of the fact that the schemes are metered o r not .
Consumer level water tarif f in GP shall be sum total of per capita bulk water cost (if applicable) + cost of manpower deployed in GPs + cost of consumables + cost of energy for
own local water supply schemes in GPs. Annexure 23.6 illustrates and example of Incremental Block Tariff in rural water supply at domestic consumer level. Annexure 23.6
provides a Tarif f for Bulk water supply (Non-Domestic Connections- NDC).
4.7 Tariff for Bulk water supply (Non-Domestic Connections- NDC): Non-domestic water supply connections consist of all connections given to industrial units (Industrial Tap Connections -ITC), commercial units (commercial tap connection-CTC) and institutions running a business venture. Annexure 23.6 provides details of Tarif f for Bulk water supply (Non-Domestic Connections- NDC)
28Hendry and Akoumianaki (2016)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
119
4.8 Consumer Bill Model- GP Level: A format for raising the Consumer Bill is given vide Annexure 23.7. The Meter Reader/ Waterman will visit the consumer connections of all categories, inspect the functioning and reading on the Meter. He/she wil l record the meter reading and calculate the tariff amount.
4.9 Consumer Ledger: Each SVS in the GP will need to maintain a Consumer Ledger which wil l
have a consolidated version at the GP level. A format for the Consumer Ledger is provided
vide Annexure 23 .8
4.10 O&M budget at GP level: Each GP has to prepare an annual O&M Budget for SVS and IVDN and make it part of the GPDP. A format for O&M budget at GP level is provided v ide
Annexure 23.9.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
120
CHAPTER V – Governance and Institutional Arrangements for O&M of SVS and
IVDN
Governance in the context of the bylaw is the way rules, norms and actions are s t ructured,
sustained and regulated for operating and maintaining a rural water supply scheme. Institutional arrangements are generally understood as a set of agreements on the
division of respective responsibilities of agencies, departments, and o r project teams. The following statement of principles will govern the operation and maintenance of water supply
schemes in the context of a Gram Panchayat in Karnataka.
5.1 Decentralized service delivery and O&M: GP is primarily respons ible for d is tribut ion of
water to households through FHTCs, drawing water from MVSs or SVS.
5.2 Bylaw for Operation and Maintenance: Bylaw for Operation and Maintenance of SVS and
IVDN at the GP level, which defines roles, responsibilities, powers and funct ions of various
stakeholders with regard to rural water supply will facilitate the management of rural water
supply sector.
5.3 Tripartite Memorandum of Understanding (TMoU): A Tripartite MoU between Urban Water
Utility (UWU), RDWSD and GP is to be entered into for supply of water, payment of water
tarif f and to define roles and responsibilities. The TMoU is attached vide Annexure-6 of the
O&M Policy for rural water supply sector.
5.4 Village Water and Sanitation Committee (VWSC): GP will form VWSCs in every vi l lage of
the GP. One VWSC may cover one village and adjacent habitations and the GP is
empowered to decide on the number of VWSCs; GO on VWSC (Number: RDP 507 GPD2019
Dated: 09-09-2020) will guide the GP in the formation and management of VWSC.
5.5 Staffing Pattern: GP shall implement the staffing pattern as recommended in the
O&M Policy/this bylaw. GP will recruit and appoint staff to operate, maintain and
manage SVSs and IVDN, subject to and in strict adherence to the staffing pattern as
per the guidelines in the O&M Policy. Annexure 23.10 provides a listing of cr iter ia f or
determining the staffing Pattern at GP Level
5.6 Monitoring functioning of Staff: PDO shall maintain attendance register for all staff of water
supply scheme and apply service rules in administering Waterman. PDO shall insist on wo rk
reports from the staff engaged in water supply sector.
5.7 Community Consultations: Community consultations shall be held at Gram Sabha meetings
atleast annually and feedback received from Gram Sabha shall be considered by the GP and
VWSC in the operation, maintenance and management of rural water supply schemes
including IVDN and SVS. Water Supply shall be included as an Agenda item in al l Gram
Sabha Meetings. Minutes/ Report of Gram Sabha Meeting shall be sent to GP and the
VWSCs.
5.8 Management Information System: GP shall implement MIS with regard to SVS and IVDN.
Information on SVS and IVDN shall be filled and updated by PDO, inc luding baseline and
operation and maintenance information.
5.9 Monitoring and reporting: In addition to the responsibilities as may be specif ied in these
Bylaws, the Gram Panchayat shall periodically report the status, progress, operations of SVS
and IVDN within its territorial limits to the Chief Executive Officer- ZP and state authorities in
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
121
such formats and in accordance with the directions as may be issued by the Karnataka Rural
Drinking Water & Sanitation Department. The Gram Panchayat and /or the Government shall
regularly review the management of the O&M of rural water supply schemes in the GP to
ensure that they are in compliance with the provisions of KGSPRA-1993 and these Bylaws
and other applicable regulations. In the event of any non-compliance, the Gram Panchayat
and/or the Government may take action against those responsible including notice of
remedial action, imposition of fines and penalties as set out in these Bylaws. The Panchayat
Development Officer, Gram Panchayat members and other officers authorized by the Gram
Panchayat shall conduct regular checks with regard to the SVS and IVDN within its territory to
supervise compliance of various provisions of these Bylaws.
5.10 Grievance Redressal Mechanism GP Level: Grievance Redressal Mechanism (GRM) by
name ‘PARIHARA’ as an IT based system is existent and functioning at the RDWSD. The
system will monitor complaints and their resolution. ‘PARIHARA’ maintains a dedicated call-
centre for capturing the complaints regarding water supply in the rural areas of Karnataka.
The call centre functions between 9 AM to 6 PM on all days and it is currently supported by a
team of 3 members. The call centre number is 9480985555. Provisions are available for
lodging complaints through multiple channels. GP shall partner with RDWSD in implementing
‘PARIHARA’, for addressing grievances and complaints. GP shall publicly exhibit ‘PARIHARA’
contact number at prominent public locations in the GP with appropriate messages. In case of
any complaint regarding water supply and related matters, the consumer can register their
complaint in the complaint register available at the GP office. The complaint will be verified by
the PDO or by the Waterman on the direction of the PDO. The system will monitor
complaints f rom the consumer end. Complaints can be broadly classif ied in two major
categories namely minor and major complaints. Minor complains shall be resolved within 24
hours and major complaints shall be resolved within 3 days. An electronic regist ry shall be
maintained to keep track of the complaints. A brief protocol for addressing complaints is
attached vide Annexure 23.11. A Flow diagram on the process of GRM is provided in
annexure 23.12. A format for uploading complaints on the GRM is provided v ide Annexure
23.13. PARIHARA will maintain an electronic registry to track complaints. Once a complaint is
made, a message is sent to the concerned officer and the complainant. The concerned officer
is given customer contact details for follow up act ions. There are two ways of c losing a
complaint: (a) Closing complaint on resolution of the issue; and (b) Escalating the complaint –
when the complaint can’t be resolved at the first level, it will be escalated to the next higher
level.
5.11 Technical backstopping by RDWSD
Gram Panchayats are mandated with the responsibility of rural water supply in the State of
Karnataka, as per provisions of the GSPRA-1993. Continuity in operations and maintaining
service level are keys to sustainability. Technical backstopping refers to the professional and
technical support and advice provided by RDWSD to PRIs in Karnataka with regard to the
operation and maintenance of rural water supply schemes. GPs or other PRIs may request in
writing for technical support with regard to water supply schemes owned and operated by
GPs or with regard to the IVDN. RDWSD shall respond to such requests and provide support
to GPs with professional technical advice in writing. RDWSD shall funct ion as the of fic ial
backstopping agency to support rural water supply sector in the State of Karnataka. GPs may
request for support from RDWSD for resolving technical, operational and managerial issues .
RDPRD will coordinate with the three tier PRIs for the smooth operation and maintenance of
rural water supply schemes.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
122
Technical backstopping is envisaged in the following tentative contexts:
• Technical support in the event of a major breakdown in the water supply system, especially those that are operational/ functional and belong to the category of SVS and IVDN.
• Technical support to plan, design and facilitation of contracting process and
reconstruction of the scheme, in the event of a natural disaster in the State.
• Support to resolve water quality issues. GP shall bring to the notice of RDWSD if serious water quality issues are identified in the FTK Tests. RDWSD shall then provide technical
and managerial advice to overcome the issue.
• Support GPs in recharging defunct water sources
• Support to resolve managerial issues arising from time to time.
• Capacity building of the GP and VWSC from time to time including upgradation of sk il ls
and knowledge.
• Technical Training to Waterman and other GP level of f icials and volunteers in management, operation and maintenance of SVS and IVDN.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
123
CHAPTER VI – Capacity Building, IEC and Community Mobilization Component for
O&M of SVS and IVDN
6.1 Capacity Building:
To make a water supply scheme sustainable, perennial water source, state of the art inf rastructure and technology are required. However, unless these are backed by skilled competent staff, the O&M of water supply schemes will become unsustainable. The purpose of capacity building in general at the local level in the context of Karnataka is to p repare local stakeholders such as Gram Panchayat, Village Water and Sanitation Commit tee (VWSC), Self Help Groups (SHGs) and local polity for planning, implementing, operating, maintaining and managing rural water supply schemes which will supply adequate quantity of safe water, metered FHTCs, volumetric tariff and cost recovery. The following tenets are included in the chapter on capacity building, IEC and community mobilization.
Objective of Capacity Building: To impart skills, attitude and knowledge to PRI members,
community organizers, volunteers and local level officials on decentral ized water supply management. It is also necessary to improve the awareness of Zilla Panchayats and Taluk
Panchayats on management of decentralized rural water supply projects.
• RDPRD will ensure capacity building of dif ferent stakeholders on their roles and
responsibilities with regard to operation and maintenance. When elections are held to the
three tier PRIs every f ive years and GPWSCs/VWSCs, the RDPRD and RDWSD shall
jointly train, equip and build capacity of the newly elected GP/VWSC to operate and
manage the SVS/IVDN.
• GP shall facilitate training of all local level staf f and Waterman in operation and
maintenance of rural water supply schemes with the support of RDWSD.
• Local level staf f and Waterman will participate in training events organized by
RDWSD/RDPRD/ ZP.
• GP level trainings and IEC campaign shall focus on the local polity, elected members of
GP, former members of GP, local political leaders, all of f icials of GP, other related
departments, local leaders and opinion makers.
A tentative list of training events at the GP level is proposed vide Annexure 23.14. The l is t of training is illustrative and more training events can be added as and when there is an exigency for the same. GP shall facilitate training of al l local level s taf f and waterman in operation and maintenance of rural water supply schemes with the support of RDWSD and RDPRD. Reporting format for Achievement under Training is provided vide Annexure 23.15.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
124
6.2 Information, Education and Communication (IEC)
IEC is a strategy to spread awareness through communication channels to a target audience to achieve a desired positive result. The desired positive results in the context of O&M of rural water supply sector in Karnataka may be summarized as 100% FHTCs, habitual payment of O&M tariff, disciplined use of treated water together with metered consumption of water at the consumer levels. Information useful to the public is shared through IEC, employing print and electronic media, mid media and interpersonal communication. IEC shall convey positive knowledge for appropriate behavior relating to the theme of IEC. The ultimate objective of IEC is to bring about behavioural and social change. Household visits, baseline data collection, communication of key messages and getting the household to agree on t ransparent and disciplined use of water etc. are important activities under the IEC campaign. Stakeholders to IEC campaign may be identified at the district, taluk and GP level so as to muster suf f icient socio-political support achieving the objectives of IEC. Following table provides a summary of IEC tools and methods that may be employed in the IEC campaign in the rural water supply sector of Karnataka. Annexure 23.16 provides a summary of IEC tools and methods that may be employed in the IEC campaign in the rural water supply sector of Karnataka along with a reporting/ monitoring Format for IEC campaign.
6.3 Community Mobilization for O&M:
Community Mobilization in the context of the rural water supply sector is a process of organizing and mobilizing members of the community for a pre-defined objective. A firs t s tep for mobilizing the community is to initiate a dialogue among members of the community. This will require an intermediary institution. In the case of Karnataka, Implementation Support Agency (ISA) under the Jal Jeevan Mission or a NGO or a CBO can perform the function of mobilizing community. If such NGOs and CBOs are not available in a local context, the GP itself can take on this responsibility. The VWSC also is another potent ial intermediary to organize and empower the community. The purpose of community mobil izat ion is to bring together the members of the community, organize them and facilitate the community to wo rk around a development objective such as improved delivery of services, planning development interventions and raise awareness on a chosen theme. In the context of the rural water supply sector, some of the desired immediate objectives of community mobil izat ion can be: (1) saturation of all households and institutions with FHTCs; (2) introduce O&M tarif f and inculcate a habit of regular and habitual payment of water tariff; (3) judicious and disc ipl ined use of treated water and (4) metered consumption of water at the consumer levels. Achievement of these immediate sectoral objectives will ensure equity in distribution of water, sustainability of water supply scheme and service delivery and an ultimate improvement of health. The following tenets can support community mobilization:
a) Identify all key stakeholders of the sector at the local and other higher influential level b) Appoint an intermediary agency or institution to support and facil i tate the p rocess of
community mobilization c) Use IEC/ BCC tools in the task of mobilizing people d) Identify opinion makers, community leaders and women representatives who can take
over f rom the intermediary agency e) Establish local level institutions such as a broad-based VWSC in the water and sanitation
sector and provide it with a legal and regulatory framework. f ) Open dialogue platforms between the GP and the local community such as the Gram
Sabha, the Ward Sabha, local level Self Help Groups etc. g) Subsequent organization of youth, children, women for more specif ic micro level
objectives will add to the social capital. These social platforms can gradually emerge as change agents.
h) The local level institutions need to be accountable to the polity and formal inst itutions such as the GP.
i) Expand space for civil society engagement in decision making with regard to water and sanitation.
j) Institutions such as the GP can initiate local policy preparation to conserve water resources, reduce generation of waste, recycle water and help the local community see water f rom a broader perspective.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
125
k) Use Media platforms such as the print, electronic and social media to engage with a wider population on decision-making processes related to water and sanitation.
The community can also be organized for participatory action research (PAR) on issues and problems that affect their day to day life. Water and sanitation are two relevant themes around which such PAR can be organized.
Annexures to the GP level Bylaw
Table 38: List of Annexures to the GP level Bylaw Annexure No. Annexure Title Annexure 23.1 Logbook Format for Pump House- SVS Annexure 23.2 Village level OHT Quarter-wise Cleaning Schedule Annexure 23.3 Indent and Purchase of Spares and Consumables Annexure 23.4 Water Quality Testing with Field Test Kits (FTK) Annexure 23.5 Note on Recharging of traditional water sources and borewells , us ing
provisions of NREGS Annexure 23.6 Incremental Block Tariff in rural water supply at domestic consumer level Annexure 23.7 Consumer Bill Model- GP Level Annexure 23.8 Consumer Ledger Annexure 23.9 Annual O&M Plan and Budget for SVS and IVDN Annexure 23.10 Criteria for determining the staffing Pattern at GP Level Annexure 23.11 Protocol for Grievance Redressal Mechanism at GP Level Annexure 23.12 Format for uploading complaints on the PARIHARA portal by GPs with
regard to SVS/ IVDN Annexure 23.13 Draf t Content of GP level Trainings for rural water supply sector Annexure 23.14 Reporting Format for Achievement under Training Annexure 23.15 Reporting/ Monitoring Format for IEC campaign Annexure 23.16 Management Information System for SVS and IVDN
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
126
Annexure 23.1 : Log Book Format for Pump House- SVS
Table 39: Log Book Format for Pump House- SVS
Date Voltage Opening Meter
Reading
Closing Meter
Reading
Starting Time
Closing Time
Pressure Gauge
Reading
Flow Meter
Reading
Name of Pump
Operator
Remarks Signature of Pump Operator
Phase-
1 Phase-
2 Phase-
3
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
127
Annexure 23.2 : Village level OHT Quarter-wise Cleaning Schedule
Table 40: OHT Maintenance Format
Location OHT
Capacity
Jan Apr Jul Oct
SD CD SD CD SD CD SD CD
AAA
BBB
CCC
DDD
EEE
XXX
SD- Scheduled Date; CD- Cleaned Date
Name of Waterman/----------who cleaned
Signature of Waterman/-------------------who cleaned
Name of Authorizing Officer
Signature of Authorizing Officer
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
128
Annexure 23.3 : Indent and Purchase of Spares and Consumables
Table 41: Format for indent Purchase of Spares and Consumables
Format for Indenting Spares and Consumables No Indented Item (Spares
and Consumables) Unit Total Quantity/
Units Price
per Unit Total Price
Date of Indent
Date of Receiving
Signature of PDO/Authorising Off icial Name of PDO
Signature of Indenter Name of Indenter
Signature of Purchase Officer Name of Purchase Officer
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
129
Annexure 23.4 : Water Quality Testing with Field Test Kits (FTK)
Table 42: Water Quality Testing with Field Test Kits (FTK)
No
Water
Quality
Parameter
Permissible limit
Acceptable
limit in the
absence of
alternate
source
Method of
Quality
Testing
Description of Results
1 Turbidity, NTU, Maxx
1 5 Visual comparison
method
Not Turbid
Moderately Turbid
Highly Turbid
2 pH value 6.5-8.5 No relaxation pH strips colour
comparison method
1. Red: Very Strongly Acid (pH 2.0) 2. Orange: Strongly Acid(pH4.0) 3. Yellow: Weakly Acid (pH 6.0) 4. Green Weakly Alkaline (pH 8.0) 5. Blue: Strongly Alkaline
3 Total Hardness mg/l, Max
200 600 Titrimetric method
At the end point colour of water changes in to bluish colour. Record the number of divisions for which H3 l iquid has been consumed to reach the end point
4 Total Alkalinity, mg/l, Max
200 600 Titrimetric method
At the end point colour of water changes in to yellow or orange. Record the number of divisions for which A2 liquid has been consumed to reach the end point. Alkalinity mg/L= No of div is ions of A2 addedx10
5 Chloride, mg/l, Max
250 1000 Titrimetric method
At the end point colour of water changes to slight reddish in colour. Record the number of divisions for which C2 liquid has been consumed to reach the end point. Chloride mg/L= No of d ivisions of C2 addedx10
6 Ammonia (As total ammonia-N), mg/l, Max
0.5 No relaxation Visual comparison
method
If there is no ammonia colour of water will not change. If there is ammonia the water turns Yellow. Compare the yellow colour developed with the ammonia chart and record the value. 1. No colour:0 mg/L; 2. Dark yellow :0.25mg/l; 3. Greenish Yellow: 0.5 mg/L; 4. Green: 1.0 mg/L
7 Phosphate*, mg/l, Max
0.1 No relaxation Visual comparison
method
If there is no phosphate colour of water will not change. If phosphate is present the colour of the water changes in to blue. Compare the blue colour developed with the Phosphate chart and record the value. 1. Lemon yellow:0.25 mg/L; 2. Dark lemon yellow: 0.3 mg/L; 3. Lemon green-1.0 mg/L 4. Blue: 2.0 mg/L
8 Residual Chlorine, mg/l, Min
0.2 1 Visual colour
comparison method
If there is no chlorine colour will not change. If chlorine is present the colour of the water changes in to yellow. Compare the yellow colour developed with the Chlorine chart and record the value.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
130
No
Water
Quality
Parameter
Permissible
limit
Acceptable limit in the
absence of
alternate
source
Method of
Quality
Testing
Description of Results
1. Light yellow: 0.1 mg/L 2. Yellow: 0.25mg/L The most common test is the dpd (diethyl paraphenylene diamine) indicator test, using a comparator. This test is the quickest and simplest method for testing chlorine residual. With this test, a tablet reagent is added to a sample of water, colouring it red. The strength of colour is measured against standard colours on a chart to determine the chlorine concentration. The stronger the colour, the higher the concentration of chlorine in the water.
9 Iron, mg/l, Max.
1 No relaxation Visual colour
comparison
method
If there is no iron colour will not change. If iron is present the colour of the water changes in to orange red. Compare the orange red colour developed with the Iron chart and record the value. 1. No Iron- No change in colour of
water 2. Orange colour- Iron present in ----
values 3. Red colour- Iron present in -------
values 10 Nitrate,
mg/l, Max 45 No relaxation Visual
colour comparison method
If there is no nitrate colour will not change. If nitrate is present the colour of the water changes in to pink. Compare the pink colour developed with the Nitrate chart and record the value. 1. No Nitrate - No change in colour of
water 2. Pink colour- Nitrate present in ----
values 11 Fluoride,
mg/l, Max 1.0 1.5 Visual colour
comparison
method
Compare the colour with fluoride chart
12 TDS, mg/l, Max
500 2000 - Use TDS Meter; • Less than 300 mg/litre- (Excellent) • Between 300 and 600 mg/litre
(Good) • Between 600 and 900 mg/litre (Fair) • Between 900 and 1200 mg/litre
(Poor) • Greater than 1200 mg/litre
(Unacceptable) 13 Coliform
Count, per 100 ml sample
zero No relaxation H2S vial test for 24 hours
1. Black Colour : High level of faecal contamination
2. Turbid and Brownish: Moderate level of faecal contamination
3. No change in the honey brown colour: Absence of E Coli &Faecal Coliform
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
131
No
Water
Quality
Parameter
Permissible
limit
Acceptable limit in the
absence of
alternate
source
Method of
Quality
Testing
Description of Results
While doing water quality testing with FTKs, care and diligence must be exercised in recording values (test results). Test result values are indicative and are usually mentioned in a range. D if ferent vendor products follow different ranges and values. Therefore, those using the FTK shall follow test result values as specified by the manufacturer of FTKs. What is given above is only for illustration.
No standard for phosphate in IS 10500. WHO standard of 0.1 mg./l considered.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
132
Annexure 23.5 : Note on Recharging of traditional water sources and borewells,
using provisions of NREGS
The following steps may be followed for preparing a plan on recharging traditional water sources
and Bore Wells:
1. Prepare a list of Water Sources in the GP.
2. Categorize water sources into private and public.
3. Take consent of the owner / custodian for recharging interventions.
4. Enter into a dialogue with the owner / custodian of the water source on the soc ia l ly desired
intervention and desirable results.
5. Prepare a Technical Plan and Estimate for each site after a due process of prioritizat ion of
interventions in consultation with the neighborhood community and Gram Sabha.
6. Obtain approval from GP/ Rural Development Department / MGNREGS division for the plan.
7. Get funds allocated for works.
8. Finalize pre-intervention baseline data and post-intervention monitoring protocols and entrust
of ficials or local community for monitoring.
9. To begin with, interventions may focus on borewells, both those of public and private
ownership.
10. A short descriptive note on recharging borewells is provided below. More scientif ic methods
such as those of Bhungroo (an innovative water harvesting technique which uses
excess water f rom f lood prone and waterlogged farmland by recharging and storing
excess water underground) and Bhujal App (Borewell Monitoring App, for t racking water
levels in borewells) may be used additionally to improve groundwater and regulate the use of
the same. It is obligatory on the part of the GP to prepare a groundwater recharge plan in the
fashion mentioned above.
Borewell Recharging Methodology (Karnataka) for rainfed areas29
Single ring method
• A 10×10 feet percolation pit is dug around the bore well.
• Stone pitching is provided around the walls of the percolation pit.
• A 3-inch layer of sand is deposited at the bottom of the pit. Holes or slits are made in the bore
well casing pipe which is then covered with a mesh – to ensure nothing but water goes into
the bore well.
• Cement rings are placed around the bore well pipe and that area is lef t open. The cement
rings are concreted together.
• The remaining area of the pit outside the cement rings is filled with sand, stone and gravel.
• Rainwater f rom the catchment area gets transferred to the percolation pit. This then seeps in
through the sand and gravel outside the Cement rings. This water gets filtered through the
sand in the base of the cement rings and fills the area around the pipe casing. And then
enters the bore well through the protective mesh and the holes thereby recharging the
underlying aquifer with clean, filtered rainwater.
29http://mowr.gov.in/sites/default/files/BP_NGO_0.pdf-(Developed by Sankalpa Rural Development Society the method is ca lle d
Single ring method and two ring method)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
133
Two ring Method
• A pond – approx. 20 feet x 15 feet and 8 feet deep – is constructed nearby the borewell site –
in a position to gather the runoff water from the rains
• A pit is dug around the actual borewell casing – 6 feet x 4 feet size and 8 feet deep.
• The bottom of this pit is lined with filtration material to a depth of 2 feet – layers of 40 mm
stones, 20 mm and 6 mm size.
• The borewell casing pipe is perforated using a drilling machine, and the casing is then
wrapped with nylon mesh so that solids do not enter the casing pipe
• At this stage, 6 x 3-foot diameter cement rings are placed around the borewell casing and the
spaces between them are filled with cement to seal them. This “false well‟ is then f i l led with
20mm stones
• A second false well-constructed of 6 x 3-foot diameter cement rings are p laced next to the
f irst false well and the gaps between are f illed with cement. This well is lef t emptyand a
cement cover is placed on it to stop rubbish falling in.
• A 3 inch feeder pipe is fitted coming from the rainwater collection area to a ho le in the f irst
cement ring of this empty well. During rainy season the rainwater flows into the f irst empty
well where it percolates down through the filtration material and subsequent ly up into the
second well around the borewell casing. It then enters through the slits and filters down into
the underlying aquifer where it is stored for the following dry season. Even completely d ried
bore-wells can also be revived by proper management and utilization of rainwater.
Recharging filtered rainwater into the bore well results in improving groundwater table and
contributes to a decrease in the proportion of impurities in the water. The bore-well water thus
gets diluted, bringing down hardness, and other chemical components such as fluoride.
Water level monitoring in Bore wells: The below table provides a format for monitoring water level
in Bore Wells, so as to gather data on water levels in the borewells and understand the impact of
recharging.
Table 43: Format for monitoring water level in Bore Wells Name of District GP Location of Bore Well (Use Geo Tracker App).
Name of Taluk Year Month Name of GP Name of Village Name of Habitation
Date Time of Reading
Depth of Bore Well Water level in the Borewell
Remarks if any Before Pumping Af ter Pumping
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
134
Name of District GP Location of Bore Well (Use Geo Tracker App). Name of Taluk Year Month Name of GP Name of Village Name of Habitation
Date Time of Reading
Depth of Bore Well Water level in the Borewell
Remarks if any Before Pumping Af ter Pumping
20 21 22 23 24 25 26 27 28 29 30 31
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
135
Annexure 23.6 : Incremental Block Tariff in rural water supply at domestic
consumer level
Table 44: Indicative Water Tariff at Domestic and Non-domestic level
Tarif f for water supply from GPs to Consumer Households
Total Water in Litres /month
Block Tariff Amount in INR
/Unit of kL
Block Tariff Amount in
Paise / Unit of L
Cumulative Amount
Upto 7kL/Month/Hh 7000 INR 70 for 7 kL @INR 10/kL
1.0 70
7.1 kL to 08 kL/Month 8000 12 1.2
82 8.1 kL to 09 kL/ Month 9000 94 9 kL to 10 kL/ Month 10000 106
10.1 kL to 11 kL/Month 11000
14 1.4
120 11.1 kL to 12 kL/Month 12000 134 12.1 kL to 13 kL/Month 13000 148 13.1 kL to 14 kL/Month 14000 162 14.1 kL to 15 kL/Month 15000 176
15.1 kL to 16 kL/Month 16000
16 1.6
190
16.1 kL to 17 kL/Month 17000 206 17.1 kL to 18 kL/Month 18000 222 18.1 kL to 19 kL/Month 19000 238 19.1 kL to 20 kL/Month 20000 252
Non-Domestic Water Tariff
Consumer Category Tariff / Kilo
Litre per Month Tariff / Litre
in Paise
Non-Domestic public institutions (such as (1) Orphanages, (2) Old age homes, (3) Physically Challenged Residence, (4) Raitha Samparka Kendra, (5) Government educational institutions, (6) Government offices, (7) Government Hospitals (PHCs and sub-centres) and including Private sector Institutions from (1) to (3) as above
INR – 10 per kL 1.0
Non-Domestic Commercial Enterprises* INR – 30 per kL 3.0
Industrial Enterprises INR – 40 per kL 4.0 *RDWSD may examine the category of unit on a case-by-case basis
Annexure 23.7 : Consumer Bill Model- GP Level Table 45: Consumer Bill Format
Bill Number Date Consumer Number Name and address of Consumer
Consumer ID Meter Number
Category of Consumer (Drop down list- Domestic/ Institutional/ Industrial)
Status Reading taken/ Not taken Current Date Meter
reading Consumption in kL
Monthly water charge
Previous Additional amount
Details of additional amount
Total amount
Previous adjustment Due date without Fine ---------------- Fine/ Penalty Due date for disconnection Surcharge Remarks Dues Meter rent
Signature of Meter Reader Name of Meter Reader
Inspection charge Total additional amount
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
136
Annexure 23.8 : Consumer Ledger
Table 46: Consumer Ledger
No Name of Consumer Payment Status of Monthly Water Tariff in Rs. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
1 2 3 4 5 6 7 8 9 10 --
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
137
Annexure 23.9 : Annual O&M Plan and Budget for SVS and IVDN
Table 47: Annual O&M Plan for SVS and IVDN
O&M Pentagon and Contents of O&M Plan
1. General Information on Water Supply Scheme 2. O&M plan for Water Source and Water Quality Monitoring 3. O&M Plan for Water Infrastructure
3.1 Asset Inventory and Inventory of Spares/materials/consumables 3.2 Operation and Maintenance (Preventive-routine-breakdown maintenance 3.3 Management of Emergencies/Shutdowns 3.4 Equipment Repair/Supply Contact Information
4. Finance Management Plan 4.1 Tarif f plans /Cost recovery 4.2 Billing and Collection plan 4.3 Budgeting and Accounting System plan 4.4 Plan for replacement & rehabilitation costs
5. Institutions & Governance 5.1 Institutional arrangements – MoUs/ Roles and Responsibilities of stakeholders/ Interface
between GP-VWSC-RDWSD-Operator/ Technical backstopping to GPs 5.2 Grievance Redressal Mechanism 5.3 Record Maintenance and documentation plan (computerized database of consumers,
Logbooks, Billing, Collection, maintenance history, Inventories, Inspection reports etc.) 5.4 Plan for MIS and Monitoring of Services
6. Staf fing & Training Plan
Annexure 23.9.1: Format for Annual Budget on SVS and IVDN
Table 48: Format for O&M budget at GP level and its approval
Annual Budget for Single Village Schemes/IVDN for -------------------------------Year Name of GP Name of Taluk Name of District No. Budget Heads Unit Cost/
Month Total Units
Total Annual Cost
Remarks
A Expenditure A.1 Salaries/Incentives 1 Pump Operators/Waterman/ Valve
Operators/ Bill Collector (Use a separate sheet to provide details)
Sub Total A.1 A.2 Electricity Payments 1 Energy in Units (KWs)
1. Source -1 ( RR Number/ connection)
2. Source-2 3. Source—N 4. Other Energy Consumption-Units
2 Total Electricity Units for all sources/SVSs
3 Electricity Bills-for all sources & Other Sub Total A.2 A.3 Purchases 1 Pipe and related materials for repairs
including other spares
2 Bleaching Powder and Consumables 3 Machinery 4 Tools 5 Stationery 6 Water Testing Charges 7 Diesel Charges
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
138
8 Other Sub Total A.3 A.4 Labour/Vendor charges for Repairs,
Maintenance/ New Works
1 Repair of Pipes/ Leaks (INR) 2 Repair of Valves (INR) 3 Repairs of Chlorinator (INR) 4 Electrical Repairs (INR) 5 Repairs of Machinery (INR) 6 Cleaning of Village OHT (INR) 7 Civil Works (Source/OHT/Other) 8 Other 9 Sub Total A.4 A.5 Administrative & Miscellaneous
Expenses
1 Travel & Conveyance 2 Food & Refreshments 3 Stationery & Other Consumables 4 Meetings 5 Local Trainings 6 Other incidental expenses 7 Miscellaneous 8 Sub Total for A.5 Total Expenditure A.1 to A.5
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
139
Annexure 23.10 : Criteria for determining the staffing Pattern at GP Level
Table 49: Criteria for appointment of Waterman / Staffing Pattern
No Criteria for number of
Waterman Indicative value Number of Waterman
1. Minimum Population to be
covered by a Waterman
1500 to 2000 There shall be one Waterman
subject to satisfying all the
three criteria or any two of the
three criteria.
Prior permission of
RDPRD/RDWSD shall be
taken by PDO for waiving the
criteria regarding the number
of Waterman in a GP.
2. Minimum Households to be
covered by a Waterman
400 to 500
3. Minimum House Tap
Connections (HTCs/FHTCs)
by a Waterman
400 to 500
Supplementary Criteria
4. No. of Villages/ No. of
Habitations
Provide actual data on
Villages/ Habitations
The PDO in consultation with
the GP may decide on the
number of Waterman to be in
service, subject to additional
criteria such as those from 4 to
7.
5. No. of Borewells to be
operated
Provide actual data on
Borewells to be operated
6. No. of Streets/ Street Valves
to be operated
Provide actual data on Number
of Streets and Street Valves to
be operated
7. No. of WPPs to be operated Provide actual data on number
of WPPs to be operated
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
140
Annexure 23.11 : Protocol for Grievance Redressal Mechanism at GP Level
Table 50: Protocol for Grievance Redressal Mechanism at GP level
Complaint related to Responsibility Timeline/ how it will be addressed
In-Village Distribution Network (IVDN)
except that of pipeline network in the
consumer premises
1. Leakage of Mains
2. Leakage of Valves
3. Defunct Air Valves
GP (cost will be
borne by GP)
Within 3 days by Waterman / registered
plumber, under the guidance of PDO &
AE of RDWSD.
Pump related faults and complaints
1. Pump House
2. Pumps and Motor
GP (cost will be
borne by GP)
Within 3 days of complaint registration,
under the guidance of AE of RDWSD
&PDO
Meters: Bulk Flow Meters attached to
the Village level OHT or other
locations
RDWSD/ GP (cost
will be borne by
RDWSD or GP)
Within 7 days of complaint registration,
under the guidance of AE of RDWSD
&PDO
House connection related problems
1. Leakage of pipeline
2. Leakage of Valves
3. Defunct Air Valves
4. Defunct Consumer Water Meter
5. Tampering Consumer Water
Meter
6. Defaulting Tariff Payment
7. Change of HTC location
8. Malpractices and stealing of
water
Consumer (cost
will be borne by
consumer), under
guidance of
Waterman
Within 24 hours by Waterman or
registered Plumber on the direct ion of
the PDO.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
141
Annexure 23.12 : Format for uploading complaints on the PARIHARA portal by GPs
with regard to SVS/IVDN
Table 51: Format for uploading complaints on the PARIHARA portal by GPs with regard to SVS/IVDN
No Details of Complaints Single Village Schemes /IVDN Data
1 Name of the Scheme
2 Location Details (District; Taluk)
3 Category of Scheme (MVS/IVDN/SVS)
4 Number of GPs covered by Scheme (Full coverage/ Partial Coverage)
5 Name of GPs covered by the scheme (Drop Down List)
6 Number of Villages covered by Scheme (Full coverage/ Partial Coverage)
7 Name of Villages covered by the scheme (Drop Down List)
8 Number of Habitations covered by Scheme (Full coverage/ Partial Coverage)
9 Name of Habitations covered by the scheme (Drop Down List)
Details of Complaints MVS
10 Source and intake (Lat/Long/Altitude)/ Category of Source (Groundwater/ Surface Water)/ Statement of problem (Drop down list)
11 Pump House / Assets in the Pump House/ Specifications and details of pumps and other machineries (Lat/Long/Altitude), Statement of p roblem (Drop down list:- Pump House/Pumps and Motor/Electrical installation)
12 Pumping Main (Material/Size and Length), Statement of problem (Drop down list: Leakage of Mains/Leakage of Valves/Defunct Air Valves)
13 Village Level OHTs (Lat/Long/Altitude; Statement of problem (Drop down l ist : - Meters: Bulk Flow Meters attached to the Village level OHT or other locations)
14 Complaints regarding quantity of water supplied
15 Complaints regarding quality of water supplied
16 Household level complaints regarding:- Leakage of pipeline/Leakage of Valves/ Defunct Air Valves/ /Defaulting tarif f payment/change of HTC location/malpractices and stealing of water
17 Complaints regarding Household Water Meter:- Defunct Consumer Water Meter
18 Complaints regarding excess bills and over consumption of Water
19 Other Complaints: -
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
142
Annexure 23.13 : Draft Content of GP level Trainings for rural water supply sector
Table 52: GP level trainings
No Training Event & For Whom
Duration Training Content
1 Orientation to GP on O&M
One Day 1. Water literacy- Water-Health-Sanitation linkages 2. Know our water supply arrangements- An introduction to
the water supply schemes including SVS and IVDN under MVS
3. Operation and maintenance of RWSS 4. GRM 5. Role of GP level stakeholders in O&M of RWSS
2 General Training on Financial Systems and bookkeeping for PDO, GP Secretary
One Day 1. O&M Budget- How to prepare O&M Budget. 2. Meter Reading 3. Billing and collection arrangements 4. Accounting and auditing
3 Training on Water Quality Monitoring and Surveillance (2/GP) Selected Waterman/ WQ Surveillance Volunteers f rom VWSCs
Two Days
1. Water literacy 2. Water quality parameters- physical/chemical and
bacteriological 3. Testing selected parameters using FTK- theory 4. Testing selected parameters of water quality using FTK-
practical
4 Comprehensive training in O&M for pump operators and Waterman (to be held at Taluk level)
Three Days
1. Components of SVS/ IVDN 2. Pump House operations along with LogBook
maintenance 3. Valve operations 4. Meter reading 5. Billing and collection 6. Plumbing and other repair works- practical
5 Sensitization of the community at habitation/village level – convene Gram Sabha
Half Day 1. Water literacy- Water-Health-Sanitation sinkages 2. Know our water supply arrangements- An introduction to
the water supply schemes including SVS and IVDN under MVS
3. Operations and maintenance of RWSS 4. GRM 5. Role of GP level stakeholders operation and
maintenance of RWSS 6 Sensitization training
/ orientation on local level ownership and management of Rural Water Supply – SVS and IVDN; participants may include local polity, former members of GP, local political leaders, all off icials of GP and other departments, retired of f icials, local leaders and opinion makers.
One Day 1. Water literacy- Water-Health-Sanitation linkages 2. Operations and maintenance of RWSS 3. GRM 4. Role of GP level stakeholders in operation and
maintenance of RWSS 5. Orientation on billing and collection 6. Bylaw on GP level operation and maintenance
7 Training in O&M and scheme management of SVS for RDWSD
2 Days 1. Water literacy- Water-Health Sanitation linkages 2. Operation and maintenance of RWSS- (Technical) 3. Role of District and GP level stakeholders 4. O&M budgeting
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
143
No Training Event & For Whom
Duration Training Content
Engineers – Dist rict level
5. Metering 6. Billing and collection arrangements 7. Accounting and auditing 8. Monitoring performance of MVS and SVS 9. Contract Management
8 Training in local level water resource management and recharging sources (PRD Engineers and selected GP level volunteers)
3 1. Water literacy- Water-Health Sanitation linkages 2. Seasonality water shortage and crisis 3. Mapping of public and private water sources in the GP 4. Preparation of micro level water recharge plan-source-
wise 5. Participatory monitoring of water levels 6. Judicious use of water resources by community 7. Community participation in water resource management.
Training in O&M and scheme management of SVS and MVS for RDWSD Engineers- State level
2 Days 1. Water literacy- Water-Health Sanitation linkages 2. Operation and maintenance of RWSS-SVS and MVS 3. Role of State/ District and GP level stakeholders 4. O&M Budget 5. Metering 6. Billing and collection arrangements 7. Accounting and auditing 8. Monitoring performance of MVS and SVS 9. Contract Management
9 Inter-State exposure visit for RDWSD Engineers (District and State level) / GP Presidents/ PDOs
2-3 Days 1. Exposure visit to an operational MVS; The team of participants will prepare a case study and present technical details, assessment of the performance of the MVS and suggest improvements in O&M, including technical, institutional, governance, finance aspects.
10 Training of Master Trainers (ToT) (State level)
5 Days 1. Water literacy 2. Rural Water Supply and Sanitation Programs in India-
1950-2020- A historical perspective 3. Water resources situation in Karnataka- Rural Water
Supply Projects in Karnataka -1956-2020. 4. Experience of water supply schemes focusing on SVS in
Karnataka- technical, institutional, governance, f inance aspects.
5. Experience of rural water supply schemes in Karnataka- MVS - technical, institutional, governance, f inance aspects.
6. Social mobilization- use of IEC/ BCC in social mobilization
7. Project Management in the context of Rural Water Supply Programmes in Karnataka
8. Monitoring, evaluation, Governance &accountability baselines, reporting and documentation
9. Operation and maintenance of SVS/IVDN inst itut ional, f inance, staffing, Governance, stakeholder roles
10. Operation and maintenance of MVS- Technical (source and inf rastructure), institutional, f inance, staf f ing, Governance, stakeholder roles
11. Finance Management with regard to operation and maintenance
12. Role of Operator/ DBOT Contractor
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
144
Annexure 23.14 : Reporting Format for Achievement under Training
Table 53: Reporting Format for Achievement under Training
No Name of Training Event Start
Date
End
Date No. of Participants
Person Days
Trained
Male Female Total
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
145
Annexure 23.15 : Reporting/ Monitoring Format for IEC campaign
Table 54: Reporting/ Monitoring Format for IEC campaign
Name of IEC Event Variables Quantitative Achievement
Inter-personal communication
1. Household visits by Volunteers and Community Organizers
No. of volunteers /COs No. of house visits
2. Print materials- brochures- leaflets
No. of brochures distributed List of brochures and leaflets used
3. Cadre of Water Campaigners in the GP
ASHA workers (Number) Anganwadi workers (Number) Waterman (Number) ANMs (Number) Retired officials &Teachers (Number) Pump and valve Operators (Number) Plumbers (Number) Meter Readers (Number)
4 Mid Media-outdoor publicity
5 Wall writing/ wall paintings Number of wall writings Messages used in the wall writings
6 Flex boards/ banners Number of flex boards Messages used in the wall writings
7 Hoardings Number of hoardings Messages used in the hoardings
8 Posters Number of posters printed and used Messages used on the posters
9 Street theatre Number of street theatre performances Theme of street theatre
10 Campaign vans No. of campaign vans in operat ion / date/ location
11 Films &documentaries No. of films projected / date/ location No. of documentaries project/ date/ location
12 Exhibitions No. of exhibitions organized/ date/ location
13 Melas / group meetings, Song &drama activities
No. of melas organized/ date/ location No. of Group Meetings organized/ date/ location No. of Song and Drama activities /location
14 Mass Media • Print Media -Newspaper
reports &advertisements • Electronic Media • Television advertisements • Radio Jingles and events
No. of Newspaper reports/ advertisements/ date/ location No. of TV events telecasted/ date/ location No. of Radio events broadcasted / date/ location
15 Social Media
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
146
Name of IEC Event Variables Quantitative Achievement
• Facebook • YouTube • WhatsApp • Messenger • Instagram • Twitter
Number of groups Facebook Number of groups YouTube Number of groups WhatsApp Number of groups Messenger Number of groups Instagram Number of groups Twitter
Annexure 23.16 : Management Information System for SVS and IVDN
GP shall implement MIS with regard to SVS and IVDN. Information on SVS and IVDN shall be f i lled
and updated by PDO, including baseline, operation and maintenance with regard to IVDN/SVS.
RDWSD shall make a Spread Sheet format for the baseline and O&M as mentioned above, so that
developing and updating the information on schemes will commence immediately.
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
147
Annexure 23.16.1: Format for capturing Baseline data on SVS and IVDN
Table 55: Format for capturing Baseline data on SVS and IVDN
No Baseline Details Data
1 Location Details (District; Taluk)
2 Name of the GP
3 Number of Villages covered by Scheme (Full coverage/ Partial Coverage)
4 Name of Villages covered by the scheme (Drop Down List)
5 Number of Habitations covered by Scheme (Full coverage/ Partial Coverage)
6 Name of Habitations covered by the scheme (Drop Down List)
Details of SVS
7 Asset Location
8 Sources (Ground water/ Surface water); Total Number of Sources in the GP (--); With
location details (Lat/Long/Altitude) (Fill up details for each source) / Water availabil i ty
(Perennial or Seasonal)/ Depth of Source/ (Get details of yield/age of scheme/whether
the source is functional now). Take details of Hand Pumps that are yielding water
9 Water Quality Details of Public and Functional Sources in the GP (See Format in VAP
for collecting information)
10 Pump House / (Number of PH/ Building Number/ Assets in the Pump House/
Specifications and Details of Pumps and other machineries(HP of Pump/ Ins tal lation
Year/ Whether functional now-yes/no) (Lat/Long/Altitude)
11 Pumping Main (Material/Size and Length) (Route to be shown in Map if appropriate/
Lat/Long/Altitude)
12 Village Level Storage Details /OHTs (Lat/Long/Altitude/Length/Breadth/Height (Depth if
GLSR)/Volume in kL/ Year of Construction/ Whether Functional now -Y/N; Structural
Condition now) Number of OHTs in the GP/ Total Volume/ Installation details of Bulk
Water Meters; Take details for each OHT
13 No. of Cisterns/ PSPs in the GP with location details/ Number of Households
dependent on the Cisterns/PSPs)
14 Number of Zonal Valves and their locations (Lat/Long/ Altitude)
15 Energization Details at (Installed Capacity/ RR Details)/ Location of the nearest
Transformer with identification number
16 Commissioning History /Year/ Month/ Date (Calculate Age in Years and Months)
17 Is information on the SVS available in IMIS (Yes/No)
18 No. of WPP Plants Available in the GP (Location of WPP/Price charged for a can of 20
litres capacity)
Social and Demographic Details of GP
19 Village Census Code
20 Number of VWSCs in the GP/ Number/Name/ Designation/ Gender/ Age/ Social
Category of Members
21 Total Population of the GP (As per 2011 Census and as per Anganwadi Records)
22 Total Households of the GP (As per 2011 Census and as per Anganwadi Records)
23 Staf f / Waterman engaged by GP (Number of Staf f / Category of Staf f /Name/
Designation/ Gender/ Age/ Social Category of Staf f / Salary drawn by each staf f /
Whether Permanent or Temporary)
Operation and Maintenance Policy Rural Drinking Water and Sanitation Department, Karnataka
148
Annexure 23.16.2: Format for capturing O&M information on SVS and IVDN
Table 56: Format for capturing O&M information on SVS and IVDN
No O&M details for Single Village Schemes Data
1 Name of the Scheme Capture
details from
Baseline 2 Location Details (District; Taluk)
3 Category of Scheme (SVS)
4 Number of Villages covered by Scheme (Full coverage/ Partial Coverage)
5 Name of Villages covered by the scheme (Drop Down List)
6 Number of Habitations covered by Scheme (Full coverage/ Partial Coverage)
7 Name of Habitations covered by the scheme (Drop Down List)
8 Number of HTCs in the GP (Give Village wise break-up)/ Metered and Not Metered
9 Water Tarif f charged per HTC
10 Number of Institutional Tap Connections (ITCs) in the GP (Give Village wise break -
up)/Metered and Not Metered
11 Water Tarif f charged per ITC
12 Number of Commercial Tap Connections (CTCs) in the GP (Give Vil lage wise break-
up)/Metered and Not Metered
13 Water Tarif f charged per CTC
14 Log Book Details for SVS (Do it for each Bore Well)
15 Electricity Meter Reading Before pumping
16 Electricity Meter Reading After pumping
17 Total units of Electricity Consumed
18 Pumping Start Time
19 Pumping End Time
20 Total Pumping time
21 Voltmeter reading
22 Amp Meter reading
23 Down time in Pumping (No. of Days in which Pumping was disrupted) Fully—Partially--
24 Water Quality Details of Public and Functional Sources in the GP (See Format Water
Quality Test Format)
25 Man Power Details
26 Manpower employed by GP for operating, maintaining and managing SVS and IVDN in
GP
27 Name of Waterman (Age/ Date of Birth/ Education/ Whether trained in O&M/ Year/
Month and Date of Joining service/ Number of Years completed in service/ Salary drawn
at joining/ Present salary)
28 Name of Pump Operator (Age/ Date of Birth/ Education/ Whether trained in O&M/ Year/
Month and Date of Joining service/ Number of Years completed in service/ Salary drawn
at joining/ Present salary)
29 Name of Valve Operator (Age/ Date of Birth/ Education/ Whether trained in O&M/ Year/
Month and Date of Joining service/ Number of Years completed in service/ Salary drawn
at joining/ Present salary)
30 Name of Bill Collector (Age/ Date of Birth/ Education/ Whether trained in O&M/ Year/
Month and Date of Joining service/ Number of Years completed in service/ Salary drawn
at joining/ Present salary)
31 Total Quantity of Water Received from MVS into the IVDN (Collect data from Bulk Water
Meter Reading) in kL or MLD
32 Total Quantity of Water pumped from SVS into the IVDN (Collect data from Log Book) in
kL or MLD
top related