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Operations Management GPO 300

Email : Moustanjidi.amine@gmail.com

Septembre 30, 2013

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First things first

Who’s Who ?

Perceptions and goals

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5 Ps of the course

• Punctual

• Prepared

• Productive

• Positive

• Polite

Start on time, end on time you can’t come, email me

Complete your assignements

Participate proactively Bring an added value

No phone, no side discussions

Don’t understand? Ask

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What does it take to …?

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Business functions

©MMA

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Why we study OM ?

It’s a major function in an organization in both manufacturing and services, Profit

and Non-Profit

• Marketing –> Generates demand

• Production/Operations –> creates the product

• Finance/Accounting –> tracks how well the organization is doing, pays bills,

collects the money

The major functional areas must interact to

achieve the organization goals So

urce : A

llen B

ostro

m

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Why we study OM ?

• OM is a discipline that applies throughout the world to virtually all businesses.

• Operations contributes significantly to the overall performance of a firm.

• Operations management is gaining more recognition both internally and externally to an organization

New Business environment

Globalization of business and markets

Shift in balance of power to consumers

Increasing Competition

Implications for OM Creating higher quality products

Delivering better customer service

Achieving shorter delivery times

Reducing labor and material costs

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Concepts

Historical evolution

Production system

Transformation models

1 Introduction to Operations Management

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Learning objectives

Define OM and the concepts related to OM

Understand the of role OM in the organization

Explain the distinction between goods and services

Explain the difference between production and productivity

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Learning objectives

Quiz

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Definitions

• Production: Application of resources to convert materials into

finished goods and services. Production is a value addition process.

• Operations : transformation of a range of inputs into the required output (services) having the requisite quality level.

Inputs are resources such as People, Material, and Money

Outputs are goods and services

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Definitions

1. The business function responsible for planning, coordinating, and controlling the resources needed to produce products and services for a company.

2. The process which combines and transforms various resources used in the operations subsystem of the organization into value added products/services in a controlled manner in accordance with the policies of the organization.

Operations Management :

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Value addition process

• Increase product value at each stage

Value added is the net increase between output

product value and input material value

• Provide an efficient transformation

performing activities well for least possible cost

OM’s function focuses on adding value through the transformation process of converting inputs into outputs.

For long-run success, companies must place much importance on their operations

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