our emotional response to economic crisis: will you thrive or survive?

Our emotional response to economic crisis: Will you thrive or

survive?Sarah Speers

JCA Occupational Psychologistssarah@jca.eu.com

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Content

• Where do emotions come from?• Thrive or Survive?• Do you Thrive or Survive?

– Attitudes– Feelings– Actions

• Surviving at a team and organisational level• Questions

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A people development business enabling clients to get the best out of people in a sustainable way

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‘ie’ where do emotions come from?

A ctivator

P attern match

E motion

T hought

Thrive or Survive?

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Do you THRIVE or just SURVIVE?

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JCA Framework

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Survival mode at an ‘attitudinal’ level

How easily do you fall out of each box?

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the four life positions

YOU ARE OK

I AM OK

Healthy

YOU ARE NOT OK

I AM NOT OK

Submissive

Stuck Critical

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Survival mode at a ‘feeling’ level

How much do we own up to ourselves and others?

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Openness

When you are not open you:

• Alter the story• Are guarded and hidden• Talk at a task/superficial level (ignore or avoid emotions)• Unaware or unreceptive

When you are open you:

• Speak your truth• Acknowledge and express feelings and emotions• Share how you are in the moment• Consider the possibility ‘if only 1% were true’

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Survival mode at an ‘actions’ level

How self-responsible are we?

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Choice

When you are not exercising choice you:

• Blame others or circumstances• Are ambivalent• Are rigid or close minded (defensive)• Dismiss (e.g. ‘this is not me’)

When you are exercising choice you:

• Accept accountability• Feel empowered• See your options and are open to change• Choose to be open and seek to understand

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JCA Framework

Survival mode at a team and organisational level

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Life Positions

Conflict between deptSales people within teamHungry birds syndrome

Blame, cover back cultureDifferent agendasSet up rival co’s

Go through motionsLacks energy

No aim or goalsCommittee meetings

They arenot OK

Olympic teamsSAS teamF1 team

Round world yacht crewsThey are OK

We areOK

We areNot OK

CompromiseLack of confidence

AbdicationLack of decision making

Self regard

Other regard

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Life Positions

Critical(Culture of blame,

unethical, disrespect, burnout, lie to customers, short termist e.g. sales)

Hopeless(e.g. CSA, declining industries, resigned,

survival mode)

You arenot OK

Healthy(Company is positive,

energy, values customers, staff etc)

You are OK

I amOK

I amNot OK

Submissive(Helping professions, NHS, Teaching. Undersupported,

low recognition )

Self value

Valuing others

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EnergeticAdult

HonestAcknowledging

CooperativeFriendly

AliveSelf determined

Self awareSignificantCompetent

Likeable

ParticipationFreedomOpenness

RecognitionEmpowerment

Humanity

in the organisation

Individuals feel:

Relationships are:

Organisation’s culture is:

"It is the really inspirational Leaders who stand out in a crisis...emotional

intelligence is a big plus in hard times" Sir John Egan (2002),

past CEO of Jaguar & BAAWriting in the Director

Our emotional response to economic crisis: Will you thrive or

survive?Sarah Speers

JCA Occupational Psychologistssarah@jca.eu.com