overcoming organisational barriers to ensure intranet redesign success

A short talk for Intranet Nowby Áine Murphy Tuesday 13 October 2015@aine_murphy #IntranetNow

Overcoming organisational barriers to ensure Intranet Redesign success

• 1700 employees.• Thousands of volunteers.• Intranet is the go to place for information – primary

communication source.• The intranet is for everyone. Everyone uses it to find

information. Every department keeps it up to date with information for staff.

Áine Murphy Macmillan Cancer Support

@aine_murphy #IntranetNow

How is the intranet used?

• Every day.• Peoplebank most visited

page.• People go to HR pages

often.• People go to the intranet to

read the news stories.

What problems do people face when using the intranet?

• Search doesn’t work.• Site navigation doesn’t

make sense.• Too much content.• Content out of date.• Peoplebank directory is not

up to date.

Áine Murphy Macmillan Cancer Support

@aine_murphy #IntranetNow

• To make it easier for staff to do their jobs...

• By building an intranet they can TRUST.

Áine Murphy Macmillan Cancer Support

@aine_murphy #IntranetNow

Áine Murphy Macmillan Cancer Support

@aine_murphy #IntranetNow

Problem Solution

Search Taxonomy

Navigation Sitemap built around user

Too much content and content out of date

Content governance model

Peoplebank directory Outside of the remit of this project...

• Identified who we need to work with.

• Early conversations about the project. Shared the vision.• Made sure they felt: Interested, Involved and Important.• Supported them to see the business benefit and how this

work will help them and their department.Áine Murphy

Macmillan Cancer Support @aine_murphy #IntranetNow

Bullet point text slideSecond line if required

Áine Murphy – Macmillan Cancer Support @aine_murphy

#IntranetNow

Áine Murphy Macmillan Cancer Support

@aine_murphy #IntranetNow

1. Fully understand the problem you are trying to solve.2. Identify the people you need to work with. 3. Get people on board with your vision. Help them to

take ownership of the problem. Work together towards the common goal. (Then share in the glory.)

Áine Murphy Macmillan Cancer Support

@aine_murphy #IntranetNow