p roject c ommunications m anagement project communications management is the knowledge area that...

PROJECT COMMUNICATIONS MANAGEMENTProject Communications Management is the Knowledge Area that employs theprocesses required to ensure timely and appropriate generation, collection,distribution, storage, retrieval, and ultimate disposition of project information.

IDENTIFY STAKEHOLDERS

PLAN COMMUNICATIONS

DISTRIBUTE INFORMATION

MANAGE STAKEHOLDER EXPECTATIONS

REPORT PERFORMANCE

STAKEHOLDERS Identify all Determine all requirements Determine expectations Determine their interest Determine their level of influence Plan communication Communicate with them Manage their expectations and influence

IDENTIFY STAKEHOLDERS Stakeholder analysis Stakeholders register Stakeholder management strategy

PLAN COMMUNICATIONS Communication models

Effective communication Effective listening Communication technology

Communication methods Interactive Push Pull

Control communications Meetings Communication channels

DISTRIBUTE INFORMATION Distribute information process involves

implementing the communication management plan which is part of the project management plan

MANAGE STAKEHOLDERS EXPECTATIONS Manage expectations requires attention to

stakeholders needs while work is being done, making sure trust is built, conflict resolved and problems are prevented

Common understanding of expectations Communication blockers

REPORT PERFORMANCE Collect work performance information,

analyzes it, and communicate it to the stakeholders

Different type of reports