part 4: what critical infrastructure should ......life expectancy rate •life expectancy at birth,...

PART 4: WHAT CRITICAL INFRASTRUCTURE

SHOULD WE DEVELOP?

MENTAL INCAPACITY: DO WE HAVE THE WILL TO CARE

FOR THOSE WHO ARE VULNERABLE?

(iii) Best practices in senior living care

in Malaysia: The KPJ experience Presented by Bahagia Zakaria

Chief Nursing Officer of KPJ Tawakkal Health

Centre

Topic : “Mental Incapacity:

Do we have the will to care for those vulnerable?”

ASIAN INTERNATIONAL ARBITRATION CENTRE

Thursday, 24th October 2019

DATO’ MOHAMAD FARID SALIM FCCA MBA PG Dip (Healthcare) EXECUTIVE DIRECTOR

KPJ TAWAKKAL HEALTH CENTRE

KUALA LUMPUR

HOW TO CREATE THE BEST CONTINUUM CARE MODEL FOR SENIOR LIVING CARE FACILITIES

KPJ Healthcare Berhad ('KPJ' or 'the Group') is Malaysia's leading provider ofprivate healthcare services. Since its introduction of the first private specialisthospital in Johor in 1981, the Group has been at the forefront of the healthcare

industry.

KPJ HEALTHCARE BHD

http://kpj.listedcompany.com

~ 26 Specialist Hospitals In Malaysia

~ 2 Specialist Hospitals in Indonesia

~ 1 Specialist Hospital in Bangkok & Bangladesh

~ 4 Senior living Care Facilities in Malaysia and 1 in Australia

Life Expectancy Rate

• Life expectancy at Birth, Malaysia, 2010 – 2015

• On average, the new born female is expected to live longer than a new born male. A new born female in 2015 is expected to live to 77.4 years and for new born male to 72.5 years, increased by 0.8 years and 0.6 years respectively as compared to 2010.

• Life expectancy at 65 years

• For male who reach the age of 65 years in 2015, is expected to live for another 14.9 years, increased by 0.6 years as compared to 2010. Female are expected to live for another 16.9 years increased by 0.8 years as compared to 16.1 years in 2010.

• Source : Abridge Life Tables, Malaysia 2012 – 2015, Department of Statistics, Malaysia

KPJ JOURNEY IN AGED CARE SECTOR..

2010 : KPJ acquired Jeta Gardens, Brisbane, Australia. An aged care and retirement resortvillage facility. Consists of 108 aged care beds, 23 independent living villas and 32independent living apartments.

2011 : KPJ acquired Sibu Geriatric Health and Nursing Centre (Love Care Centre) , Sibu,Sarawak. 28 beds.

2014 : KPJ Senior Living Care, Tawakkal Health Centre, Jalan Pahang ,Kuala Lumpur. 42 bedsconsists of single deluxe, single and two-bedded rooms.

2018 : KPJ Damai (Damai Wellness & Centre) and My KPJ Home, Kuantan provide 3 packages(Daycare, Daily & monthly). Consists 19 to 21 beds respectively.

DAMAI WELLNESS & CENTRE KK(June 2018)

21 beds | BOR 62%

3 Package:(i) Monthly (RM2.4k to RM5.4k)(ii) Daily (RM98 to RM238)(iii) Day Care (RM50 to RM100)

LOVE CARE CENTRE, SIBU(Acquired 2011)

28 beds | BOR 100%

2 Package:(i) Monthly (RM2k to RM3.7k)(ii) Daily (RM80 to RM130)

MY KPJ HOME, KUANTAN (March 2018)

19 beds | BOR 76%

3 Package:(i) Monthly (RM2.9k to RM5.4k)(ii) Daily (RM158 to RM185)(iii) Day Care (RM118 to RM138)

TAWAKKAL HEALTH CENTRE KL(2014)

42 beds | BOR 83%

Package:(i) Monthly (RM3.1k to RM6.6k)

(ii)

(iii)

(iv)

(v)

JETA GARDEN (QLD) PTY LTD BRISBANE

(Acquired 51% share 2010)

(i)

KPJ SENIOR LIVING CARE

KPJ TAWAKKAL HEALTH CENTRE (THC)

ADDRESS: 202A ,JALAN PAHANGKUALA LUMPUR

https://kpjthc.com

Haemodialysis Service KPJ KL Dental Specialist Centre KPJ KL Rehabilitation Centre

Consultant Clinics

(Urology, Ophthalmology, Orthopedic,

Family Medicine & Dermatology)

KPJ Centre for Sight Operation Theatre & Day Ward

FACILITIES/SERVICES AVAILABLE AT KPJ TAWAKKAL HEALTH CENTRE

Starbucks Cafeteria myNEWS.com retail outlet

Optometrist Salon & Spa Hearing Partner

(Hearing Aid)

FACILITIES AVAILABLE AT KPJ TAWAKKAL HEALTH CENTRE

Maqilla Boutique

KPJ SENIOR LIVING CARE (SLC) AT KPJ TAWAKKAL HEALTH CENTRE

Visitors Lounge Gymnasium Karaoke Room

IT Corner/Library Rooftop Garden Outdoor Activity Area

FACILITIES LIFESTYLE AVAILABLE AT KPJ SENIOR LIVING CARE (SLC)

LEVEL OF CARE FOR SENIOR LIVING RESIDENT

Low Care

• Provide accommodation & minimal nursing care /assistant.

Moderate Care

• Provide accommodation & minimal to moderate nursing care /assistant such as mobility, bathing, dressing & grooming and hygiene care.

High Care

• Provide accommodation & total nursing care to resident with greater frailty and functional disability

CHRONIC CARE

EMERGENCY

ICU

OPERATIONS/

PROCEDURES

emergency

response

to hospital

HOME CARE SERVICES

CODE BLUE -ACTIVATION for KPJ Senior Living Care RESIDENTS

PATIENTS UNRESPONSIVE

ASSES VICTIM (NORMAL OR ABNORMAL BREATHING)

INITIATE BLS &

ACTIVATE CODE BLUE (INTERNAL)

DURING OFFICE HOURCALL 111 State CODE BLUE !

CODE BLUE ! SLC

AFTER OFFICE HOUR

CALL 03-4021 0664 (DIRECT LINE) A&E

State CODE BLUE! CODE BLUE! SLC

HOSPITAL RESPOND TEAM (XX)

MEDICAL OFFICER

MEDICAL ASSISTANT (SRN)

DRIVER + AMBULANCE

GENERAL WORKER (ATT)

RESPOND TEAM SLC

MEDICAL & NURSING PERSONNEL

CALL 03-4021 0664 (DIRECT LINE)

HOSPITAL A&E for Advance Support(XX)

STEP 1

STEP 2

NURSING TEAM

• Quality nursing care as we ensure continuous improvement through continuous education programme for

every staff ( Post Basic Geriatric Certificate )

• 24-hour treatment and care would be delivered by trained, caring and friendly nurses and care givers.

• Staffs ratio are complying to Ministry of Health requirements.

REHAB FACILITIES

18

Cognitive Room Gymnasium

(Occupational Therapy & Physiotherapy)

Activity Daily Living Area Activity Daily Living Area

REHAB SPECIAL EQUIPMENT

19Tibion Bionic Leg

Anti-Gravity Treadmill

BTE Primus

Outpatient Specialist Clinics

20

•Urology Clinic•Ophthalmology Clinic •Orthopedic Clinic •Dermatology Clinic•ENT Clinic

KPJ TAWAKKAL KL SPECIALISTHOSPITAL

KPJ LABLINK

< 50 Meter >

< 5

0 M

>

KPJ Senior Living Care

KPJ MEDICAL CITY

PREFERRED MODEL OF SENIOR LIVING CARE SET-UP

AGED CARE/SENIOR LIVING CARE

INDEPENDENT RETIREMENT VILLAGE

UNITS(APT/BUNGALOWS)

CLUB HOUSE

HOSPITALDOWNSIZING

DEPENDENT LIVING

AGEING IN PLACE LIFESTYLE / DIGNITY

THE MARKETPLACE

• Ageing In Asia

• Yves Guerard, the Secretary-General of the International ActuarialAssociation, has compared ageing discussions to ‘climate change’; hesees the issue of an ageing population as a ‘big, immediate urgentproblem’ that is largely ignored ‘because it’s inconvenient’.

THE MARKETPLACE• The Two Asian Giants Head the • “World’s Ageing List”

THE MARKETPLACE

• The Two Asian Giants

• “In 2025 China and India clearly will be the countries with the largestpopulation of older adults in absolute terms.

• However, China is aging more rapidly than India because of its onechild policy,” Somnath Chatterji (WHO) - 2012

THE MARKETPLACEThe Malaysian Opportunity

➢ Untapped local market exceeding 2 million

➢ Great potential in attracting overseas retirees❑ Low cost of living❑ Envied lifestyle❑ Harmonious and peaceful environment❑ Good infrastructure❑ World class medical care

THE MARKETPLACEThe “Real Test” is yet to come

“The weight of numbers is challenging

Cultural Values” BBC World

THE ASIAN MARKETPLACE

➢ The world is Focussing on Asia

➢ Investors waiting for opportunities

❑ Lack of expertise in operational management

❑ Immature Regulatory Framework

CUSTOMER CENTRICITY

EXPERIENCE EXPECTATION >

CUSTOMER CENTRICITY

HOLISTIC

APPROACH

PATIENT CENTERED

PERSON CENTERED

HOLIDAY

RESORT

HOSPITAL / AGED CARE HOME

4HCONCEPTS

HOTEL

HOME

THANK YOU