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Partnership with Industry- New Business

Models and Service Delivery

30-01-2015 1Session partner: Wipro Ltd.

Ganesh Ramachandran

General Manager and Global Practice Head

(Government Consulting and GRC Practices)

Wipro Consulting Services

Agenda

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Business Models & their importance

Business Models in Government and in e-Governance

Changing Landscape of e-Gov – 2nd & 3rd Generation e-Gov

Increasing Expectations of Citizens

Framework for Next Generation Business Models

Industry Partnership for Next Generation Business Models6

5

4

3

2

1

Business Models

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“Business Model is the organization’s chosen system of

inputs, business activities, outputs and outcomes that

aims to create value over the short, medium and long

term”

The value creation concept of business models includes

different forms of values – economic vs social, consistent

with the economic and social objectives of organization

Key Drivers of Business Model Innovation

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Shortened Product Life

Commoditization of Products / Services

Digital Revolution

Globalization

Price Transparency

Loss of Messaging Control

Increasingly Turbulent Business Environment

Traditional Business Models in Government

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PPP Projects in e-Governance in India

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S.N

o

Project Domain /

Sector

PPP project

structure

Government /

Public sector

entity

Private sector

Player

Payment basis

1 CSC ICT, e-

Services

Built- Own-

Operate

State

Designated

Agency

SCA, VLE Per service /

transaction

2 UID

(Aadhaar)

Unique ID Special Purpose

Vehicle

Planning

Commission

UIDAI (SPV)

Multiple Agencies

Per user

3 e-

Procurement,

GoAP

Procuremen

t

Built- Own-

Operate

State

Government

M/s C1 India

Private Limited

Per

procurement

4 Passport Seva Passport Built- Own-

Operate-Transfer

Ministry of

External

Affairs

TCS Per passport

issued

5 Bangalore

One

e-Services Built- Own-

Operate-Transfer

Government

of Karnataka

Private Operator Per service /

transaction

6 ESIC “Project

Panchdeep”

Healthcare Built- Own-

Operate-Transfer

ESIC Wipro Per user

7 MCA21 MMP Corporate

Affairs

Built- Own-

Operate-Transfer

Ministry of

Corporate

Affairs

Earlier TCS

(Now operated

by Infosys)

Quarterly

Fee based

payment

Changing Landscape of e-Governance in India

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Citizen

Engagement

(MyGov)

Meghraj,

Appstore,

Mobility,

Digital

Focus on

Financial

Inclusion &

DBTs

Increased

coverage

of

Aadhaar

Evolution of e-Governance in India

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Increasing Expectations of Citizens

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Rising income levels

Increasing adoption of technology esp.

smartphones & laptops

Ever increasing expectations of

Anytime, Anywhere service

Increased willingness to pay for efficient

service delivery

Key Imperatives of Business Model Innovation

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Strategic

Goals

Value

Proposition

Organizational

Development

Customer

Intimacy

Service

Offerings

Business

Transformation

Relationship

Management

Journey Towards Value-Driven Service Offerings

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• Bundled services

offered as an extension

to core products in a

vertically integrated

manner

• Example: Facility

Management Services,

Warranty Services etc.

Value-Added ServicesBundled Services Value-Driven Services

• Value added services

offered by integrating

service value chain by

offering wide range of

services available in the

ecosystem

• Example: Project

Financing , Leasing etc.

• Customized service

offerings based on value

proposition and value to

be delivered to client

organizations

• Example: Pay per use,

Multiple revenue stream

model etc.

Se

rvic

e O

fferi

ngs

• Integrate Service

delivery process in the

product lifecycle

• Capability to provide

local support

• Standardize service

delivery process

• Build infrastructure to

automate processes

• Establish clear and

robust approach to

improve client’s

operational

performance

• Use advanced digital

technology to optimize

service delivery

mechanism

De

livery M

eth

od

s

Changing Role of Industry Players

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Innovative Business Models in Government

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Value

proposition

Customer

Intimacy

Service

OfferingsBusiness

Transformation

Relationship

Management

Strategic

Goals

Cloud-based Offerings (Paas, IaaS,SaaS,DaaS)

Pay per Transaction or Pay per Use Services

Success Fee based Models

Pay-As-You-Go Models

Thank you

Ganesh Ramachandran

General Manager and Global Practice Head

(Government Consulting and GRC Practices)

Email : ganesh.ramachandran@wipro.com