path sux survey results september 2009
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SURVEY RESULTS: 9/1/09 - 9/30/09, 800 Responses
Page 1. PATH Survey - Usage
1. How long have you been using PATH? % of Respondents
Number of Respondents
Less than 1 year 7.38% 59
2 years 13.63% 109
3 years 10.63% 85
4 years 6.13% 49
5 years 5.38% 43
Greater than 5 years 56.88% 455
Number of respondents 800
Number or respondents who skipped this question 0
Page 10. PATH Survey - Weekday Commute
2. Do you use PATH for your weekday commute to work? % of Respondents
Number of Respondents
Yes 78.94% 611
No 21.06% 163
Number of respondents 774
Number or respondents who skipped this question 26
Page 11. PATH Survey - Weekday Commute YES
3. Which line do you use for your weekday commute? (if you have a multi-leg commute, just select one segment to comment on)
% of Respondents
Number of Respondents
Newark-WTC 33.13% 54
Journal Square-33rd 48.47% 79
Hoboken-WTC 7.36% 12
Hoboken-33rd St 11.04% 18
Number of respondents 163
Number or respondents who skipped this question 637
Page 12. PATH SURVEY - Weekday Commute - Newark - WTC
4. When you start your weekday morning commute, where do you get on PATH? % of Respondents
Number of Respondents
Exchange Place 20.22% 36
Grove 31.46% 56
Journal Square 14.61% 26
Harrison 6.74% 12
Newark 26.97% 48
Number of respondents 178
Number or respondents who skipped this question 622
5. When you finish your weekday morning commute, where do you get off PATH? % of Respondents
Number of Respondents
WTC 79.78% 142
Exchange Place 9.55% 17
Grove St 10.67% 19
Number of respondents 178
Number or respondents who skipped this question 622
6. How do you feel about the frequency of MORNING rush hour Newark-WTC trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 27.53% 49
They run slightly not enough trains 38.20% 68
They run the right amount of trains 31.46% 56
They run too many trains 2.81% 5
Number of respondents 178
Number or respondents who skipped this question 622
7. How do you feel about the crowding of MORNING rush hour Newark-WTC trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 32.02% 57
It is way too overcrowded 37.64% 67
It is slightly overcrowded 18.54% 33
There is an acceptable amount of room 8.43% 15
There is more than enough room 3.37% 6
Number of respondents 178
Number or respondents who skipped this question 622
8. How do you feel about the frequency of EVENING rush hour WTC-Newark trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 35.39% 63
They run slightly not enough trains 35.39% 63
They run the right amount of trains 26.97% 48
They run too many trains 2.25% 4
Number of respondents 178
Number or respondents who skipped this question 622
9. How do you feel about the crowding of EVENING rush hour WTC-Newark trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 25.28% 45
It is way too overcrowded 37.64% 67
It is slightly overcrowded 19.10% 34
There is an acceptable amount of room 13.48% 24
There is more than enough room 4.49% 8
Number of respondents 178
Number or respondents who skipped this question 622
Page 13. PATH SURVEY - Weekday Commute - Hoboken - 33rd St
10. When you start your weekday morning commute, where do you get on PATH? % of Respondents
Number of Respondents
Hoboken 100.00% 18
Number of respondents 18
Number or respondents who skipped this question 782
11. When you finish your weekday morning commute, where do you get off PATH? % of Respondents
Number of Respondents
Christopher St. 3.66% 10
9th St. 4.76% 13
14th St. 10.99% 30
23rd St. 19.41% 53
33rd St. 61.17% 167
Number of respondents 273
Number or respondents who skipped this question 527
12. How do you feel about the frequency of MORNING rush hour Hob-33rd St. trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 24.91% 68
They run slightly not enough trains 39.56% 108
They run the right amount of trains 34.80% 95
They run too many trains 0.73% 2
Number of respondents 273
Number or respondents who skipped this question 527
13. How do you feel about the crowding of MORNING rush hour Hob-33rd St. trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one
more person 20.88% 57
It is way too overcrowded 35.16% 96
It is slightly overcrowded 28.21% 77
There is an acceptable amount of room 13.19% 36
There is more than enough room 2.56% 7
Number of respondents 273
Number or respondents who skipped this question 527
14. How do you feel about the frequency of EVENING rush hour 33rd St.-Hoboken trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 35.53% 97
They run slightly not enough trains 37.73% 103
They run the right amount of trains 26.01% 71
They run too many trains 0.73% 2
Number of respondents 273
Number or respondents who skipped this question 527
15. How do you feel about the crowding of EVENING rush hour 33rd St.-Hoboken trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 20.15% 55
It is way too overcrowded 32.23% 88
It is slightly overcrowded 27.47% 75
There is an acceptable amount of room 17.58% 48
There is more than enough room 2.56% 7
Number of respondents 273
Number or respondents who skipped this question 527
Page 14. PATH SURVEY - Weekday Commute - Journal Square - 33rd St
16. When you start your weekday morning commute, where do you get on PATH? % of Respondents
Number of Respondents
Journal Square 32.88% 24
Grove 49.32% 36
Pavonia/Newport 17.81% 13
Number of respondents 73
Number or respondents who skipped this question 727
17. When you finish your weekday morning commute, where do you get off PATH? % of Respondents
Number of Respondents
Christopher St. 4.11% 3
9th St. 2.74% 2
14th St. 9.59% 7
23rd St. 21.92% 16
33rd St. 61.64% 45
Number of respondents 73
Number or respondents who skipped this question 727
18. How do you feel about the frequency of MORNING rush hour JSQ-33rd trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 27.40% 20
They run slightly not enough trains 36.99% 27
They run the right amount of trains 34.25% 25
They run too many trains 1.37% 1
Number of respondents 73
Number or respondents who skipped this question 727
19. How do you feel about the crowding of MORNING rush hour JSQ-33rd trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 26.03% 19
It is way too overcrowded 35.62% 26
It is slightly overcrowded 30.14% 22
There is an acceptable amount of room 5.48% 4
There is more than enough room 2.74% 2
Number of respondents 73
Number or respondents who skipped this question 727
20. How do you feel about the frequency of EVENING rush hour 33rd-JSQ trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 32.88% 24
They run slightly not enough trains 35.62% 26
They run the right amount of trains 28.77% 21
They run too many trains 2.74% 2
Number of respondents 73
Number or respondents who skipped this question 727
21. How do you feel about the crowding of EVENING rush hour 33rd-JSQ trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 19.18% 14
It is way too overcrowded 24.66% 18
It is slightly overcrowded 39.73% 29
There is an acceptable amount of room 12.33% 9
There is more than enough room 4.11% 3
Number of respondents 73
Number or respondents who skipped this question 727
Page 15. PATH SURVEY - Weekday Commute - Hoboken - WTC
22. When you start your weekday morning commute, where do you get on PATH? % of Respondents
Number of Respondents
Hoboken 66.67% 8
Pavonia/Newport 25.00% 3
Exchange Place 8.33% 1
Number of respondents 12
Number or respondents who skipped this question 788
23. When you finish your weekday morning commute, where do you get off PATH? % of Respondents
Number of Respondents
WTC 75.00% 9
Exchange Place 16.67% 2
Pavonia/Newport 8.33% 1
Number of respondents 12
Number or respondents who skipped this question 788
24. How do you feel about the frequency of MORNING rush hour Hob-WTC trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 33.33% 4
They run slightly not enough trains 33.33% 4
They run the right amount of trains 33.33% 4
They run too many trains 0.00% 0
Number of respondents 12
Number or respondents who skipped this question 788
25. How do you feel about the crowding of MORNING rush hour Hob-WTC trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 33.33% 4
It is way too overcrowded 25.00% 3
It is slightly overcrowded 16.67% 2
There is an acceptable amount of room 25.00% 3
There is more than enough room 0.00% 0
Number of respondents 12
Number or respondents who skipped this question 788
26. How do you feel about the frequency of EVENING rush hour WTC-Hob trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 25.00% 3
They run slightly not enough trains 33.33% 4
They run the right amount of trains 41.67% 5
They run too many trains 0.00% 0
Number of respondents 12
Number or respondents who skipped this question 788
27. How do you feel about the crowding of EVENING rush hour WTC-Hob trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 16.67% 2
It is way too overcrowded 16.67% 2
It is slightly overcrowded 33.33% 4
There is an acceptable amount of room 25.00% 3
There is more than enough room 8.33% 1
Number of respondents 12
Number or respondents who skipped this question 788
Page 16. PATH Survey - Late Nights
28. Do you ever use PATH for late night (after 11pm) travel? % of Respondents
Number of Respondents
Yes 83.45% 575
No 16.55% 114
Number of respondents 689
Number or respondents who skipped this question 111
Page 17. PATH Survey - Late Nights YES
29. Which line do you use on late nights? (you can select more than one)
% of Respondents
Number of Respondents
WTC - Newark 32.19% 235
33rd - Journal Square Via Hoboken 67.81% 495
Number of respondents 566
Number or respondents who skipped this question 234
30. How do you feel about the frequency of late night trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 72.08% 408
They run slightly not enough trains 20.14% 114
They run the right amount of trains 7.24% 41
They run too many trains 0.53% 3
Number of respondents 566
Number or respondents who skipped this question 234
31. How do you feel about the crowding of late night trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 14.13% 80
It is way too overcrowded 24.38% 138
It is slightly overcrowded 23.50% 133
There is an acceptable amount of room 26.68% 151
There is more than enough room 11.31% 64
Number of respondents 566
Number or respondents who skipped this question 234
Page 18. PATH Survey - Weekend Travel
32. Do you ever use PATH for weekend travel? % of Respondents
Number of Respondents
Yes 88.76% 600
No 11.24% 76
Number of respondents 676
Number or respondents who skipped this question 124
Page 19. PATH Survey - Weekend YES
33. Which line do you use on weekends? (you can select more than one)
% of Respondents
Number of Respondents
WTC - Newark 35.34% 294
33rd - Journal Square Via Hoboken 64.66% 538
Number of respondents 595
Number or respondents who skipped this question 205
34. How do you feel about the frequency of weekend trains? % of Respondents
Number of Respondents
They don't run nearly enough trains 60.50% 360
They run slightly not enough trains 27.56% 164
They run the right amount of trains 11.09% 66
They run too many trains 0.84% 5
Number of respondents 595
Number or respondents who skipped this question 205
35. How do you feel about the crowding of weekend trains? % of Respondents
Number of Respondents
It is so overcrowded that there isn't enough room to fit one more person 13.45% 80
It is way too overcrowded 26.05% 155
It is slightly overcrowded 28.74% 171
There is an acceptable amount of room 23.03% 137
There is more than enough room 8.74% 52
Number of respondents 595
Number or respondents who skipped this question 205
Page 20. PATH Survey - Environment
36. How do you feel about the temperature of the PATH trains in the summer? % of Respondents
Number of Respondents
Way too hot 19.16% 127
Too warm 37.86% 251
Just right 38.76% 257
Slightly too cold 3.17% 21
Way too cold 1.06% 7
Number of respondents 663
Number or respondents who skipped this question 137
37. How do you feel about the temperature of the PATH stations in the summer? % of Respondents
Number of Respondents
Way too hot 58.82% 390
Too warm 29.26% 194
Just right 10.41% 69
Slightly too cold 1.06% 7
Way too cold 0.45% 3
Number of respondents 663
Number or respondents who skipped this question 137
Page 21. PATH Survey - Equipment
38. When you walk up to a ticket vending machine... how often is it NOT in service, or it doesn't work for you on the first try?
% of Respondents
Number of Respondents
0-10% of the time 27.57% 180
10-20% of the time 20.98% 137
20-40% of the time 17.61% 115
40-60% of the time 9.34% 61
60-80% of the time 4.59% 30
80-100% of the time 1.84% 12
I don't use ticket vending machines. 18.07% 118
Number of respondents 653
Number or respondents who skipped this question 147
39. When you walk up to a turnstile to use your quick-card/smart-link card... how often is it NOT in service, or it doesn't work for you on the first try?
% of Respondents
Number of Respondents
0-10% of the time 37.98% 248
10-20% of the time 28.94% 189
20-40% of the time 18.99% 124
40-60% of the time 8.27% 54
60-80% of the time 4.59% 30
80-100% of the time 1.23% 8
Number of respondents 653
Number or respondents who skipped this question 147
Page 22. PATH Survey - Facilities
40. When you walk up to a PATH Station Escalator... how often is it NOT in service, forcing you to try another?
% of Respondents
Number of Respondents
0-10% of the time 25.51% 164
10-20% of the time 18.51% 119
20-40% of the time 16.33% 105
40-60% of the time 11.35% 73
60-80% of the time 7.00% 45
80-100% of the time 2.33% 15
The stations I use don't have escalators 18.97% 122
Number of respondents 643
Number or respondents who skipped this question 157
41. When you walk up to a PATH Station Elevator, how often is it NOT in service? % of Respondents
Number of Respondents
0-10% of the time 33.75% 217
10-20% of the time 10.89% 70
20-40% of the time 5.91% 38
40-60% of the time 6.38% 41
60-80% of the time 4.20% 27
80-100% of the time 3.42% 22
The stations I use don't have elevators 35.46% 228
Number of respondents 643
Number or respondents who skipped this question 157
Page 23. PATH Survey - Resource Allocation
42. PATH is starting to use new train cars. How do you think they should be implemented?
% of Respondents
Number of Respondents
Add new trains as additions to the schedule, keeping the old 80.35% 499
trains in service (increasing capacity)
Take old trains out of service when each new train becomesavailable (not increasing capacity) 19.65% 122
Number of respondents 621
Number or respondents who skipped this question 179
43. PATH has had professional photographs and videos taken of their new blue train in numerous settings. Instead of getting the new cars online ASAP, they put posters in the old trains and in PATH stations, saying 'coming soon'. How do you feel about PATH spending funds doing this?
% of Respondents
Number of Respondents
It's a total waste of funds 52.50% 326
It's a slight waste of funds 13.69% 85
It could be put to better use 19.32% 120
It's a fair use of funds 14.49% 90
Number of respondents 621
Number or respondents who skipped this question 179
44. How do you feel about the messages on the PSA (public service announcement) system? PSA's include "don't bring oversize packages", "pick up your belongings", and "buy smartlink cards". PSA's DO NOT include interruption of service notices.
% of Respondents
Number of Respondents
Totally useless 43.32% 269
Slightly useless 25.44% 158
No opinion 20.29% 126
Slightly useful 8.37% 52
Very useful 2.58% 16
Number of respondents 621
Number or respondents who skipped this question 179
45. How do you feel about the frequency of the PSAs (public service announcements)? % of Respondents
Number of Respondents
It repeats way too often 42.35% 263
It repeats slightly too often 29.15% 181
It repeats at a good frequency 25.93% 161
It doesn't repeat often enough 2.58% 16
Number of respondents 621
Number or respondents who skipped this question 179
46. PATH had functioning PSA's (public service announcements). Then they re-recorded them all. Twice, in two different voices. How do you feel about PATH spending funds to do this?
% of Respondents
Number of Respondents
It's a total waste of funds 47.50% 295
It's a slight waste of funds 16.59% 103
It could be put to better use 21.42% 133
It's a fair use of funds 14.49% 90
Number of respondents 621
Number or respondents who skipped this question 179
47. PATH regularly pays employees to hand out card-holders & smartlink brochures at the stations. They often pay 2, 3, even 4 employees to do this at each booth. How do you feel about PATH spending funds doing this?
% of Respondents
Number of Respondents
It's a total waste of funds 40.58% 252
It's a slight waste of funds 18.36% 114
It could be put to better use 21.26% 132
It's a fair use of funds 19.81% 123
Number of respondents 621
Number or respondents who skipped this question 179
48. What do you think PATH's top priorities should be? (you can select more than one)
% of Respondents
Number of Respondents
Add new switches so that more trains can run closer together (increasing ridership capacity) 17.05% 388
Add new trains to the schedule (increasing ridership capacity) 18.89% 430
Lengthen platforms in stations to accommodate longer trains (increasing ridership capacity) 7.25% 165
Add/Increase ventilation in the PATH stations 15.51% 353
Upgrade escalators/elevators/turnstiles so they function 24/7 5.01% 114
Resume direct service overnight & weekends (eliminate Hoboken layover) 14.19% 323
Inform users in stations about train delays & outages 13.88% 316
Add bike/stroller turnstiles to all stations 4.57% 104
Please reduce the volume on recorded (useless) PSAs 0.04% 1
Digital Timetable at stations of when trains arrive/depart!!!!!! 0.04% 1
Remove cars with little or no Air conditioning 0.04% 1
Smoother ride; less start/stop! 0.04% 1
Improve weekend service greatly 0.04% 1
lower the fucking temperature at 23rd street befored someone dies 0.04% 1
show "next train arriving in X minutes" notification 0.04% 1
cut employees pay they make way too much 0.04% 1
Keep back door of JSQ station open after 11PM 0.04% 1
give the hoboken to 33rd service on weekends back 0.04% 1
Add cell phone reception to check status of PATH trains as well as MTA train delays, etc. 0.04% 1
transit system
put real information on the millions of LCD screens they just installed instead of pointless NBC promos 0.04% 1
Sticking to the printed schedule 0.04% 1
Use the TVs for something other than ads for NBC 0.04% 1
Freaking Trash CANS 0.04% 1
EXtend to Newark Airport 0.04% 1
Add More Seats In Station 0.04% 1
Clean the cars. The bums sleep on the seats and piss all over them selves. The seats are wet and the cars smell 0.04% 1
Upgrade SIGNALS (not switches) so trains can run closer together 0.04% 1
more elevators (Grove specifically) 0.04% 1
Coordinate with NJ Transit schedules 0.04% 1
Build New Tunnel 0.04% 1
Same as NY subway system 0.04% 1
fix WTC exit and entrance on vescey st 0.04% 1
24/7 full size bike access (increased capacity to compensate space) 0.04% 1
Fix the frequency and capacity now! 0.04% 1
Notify people BEFORE they pay their fare of problems on the lines that could cause disruptions 0.04% 1
get rid of PSAs please! 0.04% 1
Send PATH alerts out immediately, as soon as an incident occurs. Information in PATH Alerts is almost always
stale/useless. 0.04% 1
Make new handicapp/disable signs. 0.04% 1
tailor service to event like the subway does. If there is a rangers or yankees mets game getting out late, plan to
have servcie so those people aren't waiting forever on the platform
0.04% 1
add in poles to new trains and handrails. there is nothing to hold onto once all seats are taken 0.04% 1
Direct JSQ-33 on Weekends!!! 0.04% 1
bike capacity in trains 0.04% 1
Add a timing mechanism so we know how long we have to wait for the next train 0.04% 1
anything that increases ridership capacity somethings gotta give 0.04% 1
ADD GARBAGE CANS TO STATIONS!!! 0.04% 1
Increased trains on the weekends and late night. They are always packed! 0.04% 1
Resume direct weekend service Hoboken-WTC 0.04% 1
ticket machines on platforms, show maps w NYT sys connections, 0.04% 1
get the conductors to pull up to the station at the appropriate place for the COMMUTER and not the
beginning of the platform in effect shoving a bunch of ppl into the last train (ppl that should've been spread out
through the last 2-3 cabs)
0.04% 1
Ventilation in Station. Presently harmful to ones health! 0.04% 1
Fix the A/C on all trains so I don't walk off the train like I took a shower. Get rid of the useless train conductor
space and modernize the trains like the NYC subways. RUN MORE TRAINS!!!
0.04% 1
Test and improve air quality. 0.04% 1
make smart cards out of better quality material. i have gone through 3 in about a year, at $5 each. they stay
stiffly between other cards in my wallet and done't move, but somehow get "damaged" after a few months of use.
totally unaccepttable. at least replace them free of charge.
0.04% 1
Allow for a direct train from 33rd to JSQ on weekend days (removing the need to go to Hoboken first) 0.04% 1
Stop running AHEAD of schedule. Trains are often 3 MINUTES ahead of schedule on the NWK to WTC line
during weekends. So that, when I arrive in the station 2 min ahead of schedule, I won't miss my train and have to
wait 17 MINUTES for the next one!
0.04% 1
clean the cars more frequently - they always smell like urine 0.04% 1
Safely speed up train movement through Hoboken / Newport caisson. 0.04% 1
Signs 0.04% 1
less of a wait for overnight service 0.04% 1
PLEASE INSTALL FANS AT THE 9TH ST STOP. PLEEEEASE 0.04% 1
TV's at station should tell you when the next trains are arriving. 0.04% 1
improve the quality of voiced announcements and or put them on the over amount of tv screens in the stations 0.04% 1
the agent that help are in most case useless. I try to look for a path worker they seem to know what is going on. 0.04% 1
Provide arrival/departure times at stations 0.04% 1
install garbage cans in stations 0.04% 1
It is imperative that there should be no layover for Journal Square riders. Make all stations handicap
accessible (isn't this the law? (no money? - They spent $12 million to build a set of STAIRS at Grove Street!)
0.04% 1
Add new SIGNALs -- new SWITCHES won't do a damn
thing. 0.04% 1
Add new PATH entrance at Newport 0.04% 1
use video monitors to track delays/schedule of next arriving train 0.04% 1
STOP those annoying PSAs. 0.04% 1
Cars are filthy! Clean them! 0.04% 1
more wheelchair access!!!! 0.04% 1
MOVE THE TRAINS OUT AS FAST AS THE WORLD TRADE TRAINS JOURNAL SQUARE JSUT SITTS THERE
WAITITNG AND GETTING MORE AND MORE CROWDED 0.04% 1
stay on schedule 0.04% 1
more security 0.04% 1
up grade entire system 0.04% 1
Clean the trains and stations 0.04% 1
New Trains 0.04% 1
Put an indicator on platforms for when the next train is arriving in Hoboken 0.04% 1
The new PATH trains SUCK 0.04% 1
increase service in newark 0.04% 1
provide a smoother ride 0.04% 1
fix the train speakers... can never understand what the conductor says 0.04% 1
announce times for next arriving trains 0.04% 1
None 0.04% 1
Increase frequency of trains at night and weeknds period. There is no excuse to run trains every 25 minutes that
are overcrowded. Every 15 min TOPS... 0.04% 1
Number of respondents 550
Number or respondents who skipped this question 250
Page 24. PATH Survey - Service 49. What do you feel is the current level of PATH service? Respondents Respondents
Unacceptable 8.63% 53
Poor 19.06% 117
Below Average 25.90% 159
Average 27.20% 167
Above Average 8.31% 51
Good 7.65% 47
Great 3.26% 20
Number of respondents 614
Number or respondents who skipped this question 186
50. What do you see as the current trend in PATH service? % of Respondents
Number of Respondents
Getting much worse 21.34% 131
Getting a little worse 28.34% 174
About the same 39.25% 241
Getting a little better 8.47% 52
Getting much better 2.61% 16
Number of respondents 614
Number or respondents who skipped this question 186
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