phone system
Post on 24-Jun-2015
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CSA TrainingIntro Series
Phone System: ShoreTel
CSA Training100 Series
Phones
CSA Training100 Series
Phones
CSA Training100 Series
Phones
CSA Training100 Series
Phones
CSA Training100 Series
Phones
CSA Training100 Series
Phones
CSA Training100 Series
Answering
• Pick Up Head Set– Use Speaker (only use when appropriate)
• Greeting:– Salud Family Health Centers this is ‘your name,’
how can I help you?
CSA Training100 Series
Making a Call
• Dial 9 to get an outside line• Internal Calls: Use Directory– Use the Directory button to search/find– Click ‘Dial’ on the screen
CSA Training100 Series
Phones
CSA Training100 Series
Transferring a Call
• While on the call – Push Transfer button– Punch in Extension number– Transfer on the screen buttons
CSA Training100 Series
Mode Handling
CSA Training100 Series
More Information
• Manual found on intranet
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