place (patient led assessment care environment) standards sample new menu dishes

Foundation Membership Seminar

Barry Rigg FCMI

•PLACE (Patient Led Assessment Care Environment) standards

•Sample new menu dishes

•BBC TV chef James Martin – Morecambe Bay experience

• Department of Health Hospital catering standards

•The role of volunteers in healthcare

Programme

Corporate Objectives

Objective 1

Objective 4

Objective 5

Continuously improve the patient experience – becoming the provider of choice

Work with our partners to provide an integrated health service that meets the needs of the local population .

Positively contribute to the well-being of the local community.

Operation Hospital Food

Barry Rigg FCMI

PLACE

The PLACE Standards looks at: 

  • how clean our hospitals are 

• the condition –inside and outside of the building(s), fixtures and fittings 

• how well our  hospital building meets the needs of those who use it

• the quality and availability of food and drinks

• how well the environment supports people’s privacy and dignity

Dementia Care Dementia Care

Furness General Hospital Catering Figures April 2013

£1,025,910

Gross cost of in-patient services

£1,025,910

Gross cost of in-patient services

317,550

Total in-patient main meals requested

317,550

Total in-patient main meals requested

7%

Ward food waste

7%

Ward food waste

National Food Assessment

Target85%Target85%

FGH82%FGH82%

Cost of in patient serviceper meal

£3.23£3.23

Cost of feeding one in patient per day

£7.60£7.60

Food Sample

James Martin – TV Chef

Food Miles

MilkMilk

Red MeatRed Meat

BreadBread

VegetablesPotatoes

VegetablesPotatoes

Department of Health Hospital catering standards

New standards setting out what patients should expect from NHS hospital food

•Patients need better nutritional care•Good food, well presented, contributes to a positive patient experience•Around 30% of inpatients are at risk of malnutrition•The quality of the food is only one part of the solution

We should concentrate on making sure patients eat (even if the food is ‘unhealthy’) because:-

We should concentrate on making sure patients eat healthier food, because:-

The principles are supported by Age UK, Patients Association, Hospital Caterers Association, Royal College of Nursing, Soil Association, British Dietetic Association

Three expert reference groups relating to:•Nutritional care (including help to eat)•Healthy Eating•Sustainability, food waste and animal welfare

Purpose is to make recommendations to the panel by:

•Seeking the advice of a wider range of experts

•Reviewing food standards

•Discussion about the broader hospital food agenda

•Sharing good practice

Questions

The role of volunteers in our hospitals

Barry Rigg FCMI

The role of volunteers in the new-nhs-england

Volunteers in the New NHS

Morecambe Bay Volunteers

Current offering

Total 21,216 hours per year £169,728

Chaplaincy Chaplaincy

Information Information

Hospital radioHospital radio

Third Party Sectors

Third Party Sectors

Breast Feeding Buddies

Breast Feeding Buddies

OOHBlood Bikers

OOHBlood Bikers

Patient Experience

Patient Experience

Admin RolesAdmin Roles

Meet and Greet

Meet and Greet

Patient FeedingPatient Feeding

Micro Volunteers

Micro Volunteers

New Opportunities V .V. V

Our aim is that by March 2015 we will have received 62,400 hours from our volunteers

***Volunteers will have a learning programme

and passport scheme***

Working towards Investing in volunteers Quality Standard

***Career pathway for volunteers across Cumbria

and Lancashire regardless health provider

£499,200

£196,728

£499,200

£196,728

Why do People Volunteer

•Personal satisfaction

•To share a skill

•To gain leadership skills

•To demonstrate commitment to a cause/belief

•To get to know a community

•To keep busy

Why do People Volunteer

•To donate their professional skills

•To become an “insider”

•Because they were asked

•To be challenged

•To be an agent of change

•To learn something new

PatientStaff

Service usersClients

Public

PatientStaff

Service usersClients

Public

“Be inspired project”

“Be inspired project”

“Community Partnership Network”

“Community Partnership Network”

“A Direct Ask UHMB

Volunteer Academy “

“A Direct Ask UHMB

Volunteer Academy “

Positive Patient

Experience

Positive Patient

Experience

Developments

BenefitsBenefits

Strategy for the Expansion of Volunteering activity

1) Community Partnership Network 

Aimed at developing our partnership working with third sector voluntary and charity organisations

We will bring people together who want to help generate strong community partnerships that work to make a difference in within their local healthcare services.

Strategy for the Expansion of Volunteering activity

2) Be inspired project

Aimed at students considering an NHS career pathway, and embedding micro volunteers ( total volunteering 4 hours or less per year )

Partnership working with Schools & further education and the wider community in activities for example fundraising and annual audit team members.

Strategy for the Expansion of Volunteering activity

3) A Direct Ask – UHMB Volunteer Academy

Aimed at those returning to work or a second career, people who may have been out of work for some time or are thinking of returning to employment as an interim development activity to re-build their confidence.

The volunteer academy programme of training and learning events brings our hospital volunteers together to develop their skills

and share ideas via a learning buddy scheme.

Volunteering at a new level

Customer Service “extra smile”

Customer Service “extra smile”

Friends and Family buddies

Friends and Family buddies

Hygiene AuditorsPLACE

Hygiene AuditorsPLACE

A & EVolunteers

A & EVolunteers

Children's Learning

Walks

Children's Learning

Walks

Dementia helping hands

Dementia helping hands

Community Drivers

Community Drivers

CVS Neighbourhood

Care Independence

CVS Neighbourhood

Care Independence

Measuring Success

•Established strong links between our volunteer programme and a volunteer career pathway for volunteers across the Cumbria and Lancashire regardless of which health providers hosting the volunteer management system.

•Volunteers have their 6 steps to success passport which means that we have an agreed recruitment procedures across the south Cumbria and North Lancashire NHS

• Volunteers will be given the opportunity to training in specialist skills (

•Better induction training to help our volunteers get to grips with how the hospital and healthcare provider fits together and the roles.

Police Crime Commissioners

Support

Police Crime Commissioners

Support

3rd Sector Dementia programme

3rd Sector Dementia programme

Kings Fund and Cabinet office

Kings Fund and Cabinet office

National Training Provider interest National Training Provider interest

Questions

http://www.uhmb.nhs.uk/work-with-us/volunteers/