pnnl safety management system measurement, improvement and it’s use in governance/assurance
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PNNL Safety Management SystemPNNL Safety Management SystemMeasurement, Improvement and it’s Use Measurement, Improvement and it’s Use
In Governance/AssuranceIn Governance/Assurance
PNNL Safety Management SystemPNNL Safety Management SystemMeasurement, Improvement and it’s Use Measurement, Improvement and it’s Use
In Governance/AssuranceIn Governance/Assurance
Pat Wright and Sharon DossettPacific Northwest National Laboratory
Integrated ES&H Programpat.wright@pnl.gov
PNNL-SA-49641
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PNNL-SA-49641
Measuring ISM System PerformanceMeasuring ISM System PerformanceMeasuring ISM System PerformanceMeasuring ISM System PerformanceObjectives:
Go beyond traditional lagging indicators:TRCR/DART “body count”Use leading indicators of System performanceAddress all aspects of ISMCore Functions and Guiding PrinciplesAddress all levels of ISM implementationInstitution, Facility, ActivityAddress efficiency of system performanceas well as effectivenessAutomate to control cost of performance measurementProvide a comprehensive ISM measure for Governance/Assurance Process
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PNNL-SA-49641
Define Work Scope• Balanced Priorities
Analyze Hazards
Develop/Implement Hazards Controls
• Identification of safety standards and requirements
• Hazard controls tailored to work being performed
Perform Work• Operations authorization
PNNL Integrated ES&H Management ProgramPNNL Integrated ES&H Management ProgramCore Functions and Guiding PrinciplesCore Functions and Guiding Principles
Feedback and Improvement
Overarching Guiding Principles:
• Line management responsibility for safety
• Clear roles and responsibilities
• Competence commensurate with responsibility
Overarching Guiding Principles:
• Line management responsibility for safety
• Clear roles and responsibilities
• Competence commensurate with responsibility
PNNL Integrated ES&H ManagementPNNL Integrated ES&H Management((ISM) ModelISM) Model
Core Function/Guiding Principle “couplets”Core Function/Guiding Principle “couplets”
PNNL Integrated ES&H ManagementPNNL Integrated ES&H Management((ISM) ModelISM) Model
Core Function/Guiding Principle “couplets”Core Function/Guiding Principle “couplets”
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SBMS-based systems and tools work togetherSBMS-based systems and tools work togetherto give PNNL Integrated ES&H Managementto give PNNL Integrated ES&H Management
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PNNL-SA-49641
6. Mgmt Resp;R2A2;
Competence
1. DefineScope;
BalancedPriorities
2. AnalyzeHazards
3. Develop &ImplementControls;
Identify Stds;Tailor Controls
4. PerformWork;
Authorize Work
5. Feedback &Improvement
Integrated ES&H Metric
FacilityOperationalBoundary
Facility Reliability
Lab SafetyImprovement
Budget
R&D Project RiskIdentification
(performance)
Activity HazardIdentification
Lab SafetyImprovementCommitments
R&D Project RiskIdentification(adequacy)
Activity HazardIdentification
Activity Permit
Facility WorkPractices
Incidents fromHazard Recog
failure
EnvironmentalManagement
aspects & impacts
FacilityOperationalTech Basis
Industrial HygieneMonitoring
HazardousMaterial
Management
SubcontractorRequirements
Flowdown
Compliant FacilityOperations
Maint & ConstrHazard Controls
RequirementsManagement
RequirementsAnalysis
Activity Permit
Facility WorkPractices
Incidents fromProcedure Content
failure
EnvironmentalManagement
System
SubcontractorPerformance
Compliant FacilityOperations
WorkObservations
Offsite WorkAuthorization
R&D Project WorkAuthorization
Job SpecificTraining
ActivityAuthorization
EnvironmentalCompliance
TRCR/DART
Incidents fromProcedure Use
failure
IndependentOversight Results
ExternalAssessment
Results
Use ofLessons Learned/
Best Practices
Assessment DataQuality
Corrective ActionManagement
Program
Envir MgmtCustomer
Satisfaction
RadiologicalControl Trends
Staff Engagement(Gallup)
Staff Concerns
Excellence &Effectiveness ofES&H (PEMP)
Staff Participationin Requirements
Development
ISM Validation
VPP STAR status
Staff VPP SurveyResults
Staff/ManagementCognizance &Engagement
Staff Training
Institutional Level
Facility Level
Activity Level
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PNNL-SA-49641
PNNL Integrated ES&H ManagementPNNL Integrated ES&H ManagementMeasurement & Improvement ProcessMeasurement & Improvement ProcessPNNL Integrated ES&H ManagementPNNL Integrated ES&H Management
Measurement & Improvement ProcessMeasurement & Improvement Process
IdentifyProgram
PerformanceAreas
Identify DataStreams for
each ProgramPerf. Area
Create DataStreams
Establish RiskLimits
MonitorPerformance ofeach Indicator
Identify MetricDesign or
Performanceissues
EvaluatePerformance
Issues
DevelopActions to
CorrectPerformance
Report Trends& Risk Areas to
Governance
DevelopInstitutionalPerformanceImprovement
Agenda
ApproveInstitutionalPerformanceImprovement
Agenda
MonitorImplementation
DevelopPerformance
Metrics
MonitorPerformance
Metrics
Assurance &Governance
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PNNL-SA-49641
How performance data is used for AssuranceHow performance data is used for AssuranceHow performance data is used for AssuranceHow performance data is used for Assurance
PNNLDirector Operations
CouncilOperations
Council
Lab Director / PNNL Leadership Council
Level 1 Councils
Forums
Research Council
Operations Council
Business CouncilResearch Forum
Operations Management
ForumBusiness
Forum
Management
*Chairperson
FOR INTERNAL USE ONLY
BusinessCouncil
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Operations Forum Provides Operations Forum Provides “Demanding Customer” for Data“Demanding Customer” for Data
Operations Forum Provides Operations Forum Provides “Demanding Customer” for Data“Demanding Customer” for Data
Primary focus of the forum is to identify cross-cutting risks/issues/concerns to Level 1 chair of the Operations Council Level 1 decides if/when/how to act on the issues
Senior level 2 managers with operations experience Systematically analyze and evaluate operational performance using
a number of indicators – including this ISM system performance metric
Recommendations on areas of performance with the greatest potential risks
Recommendations on risk limits for key ES&H and security indicators
Greater self-assessment attention to areas with performance problems
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PNNL ISM MetricPNNL ISM MetricPath ForwardPath Forward
PNNL ISM MetricPNNL ISM MetricPath ForwardPath Forward
Improve/validate indicators based on input from Operations Management Forum (continuous improvement)Use indicators to drive improvement agenda(FY07 business planning)Develop indicators of system efficiency(Develop in FY06 – Implement use in FY07)
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