post occupation evaluation: a means to an end?

Post Occupancy Evaluation: Post Occupancy Evaluation: A means to an end?A means to an end?

Wednesday 26Wednesday 26thth February 2014February 2014

OutlineOutline

1. An Introduction

2. CSF – Common Sources of Frustration

Th S l ti P t O E l ti3. The Solution – Post Occupancy Evaluations

4. Government Soft Landings Approach to P.O.E.

5. The Role of the Facilities Management Industry

2. Common Sources of Frustration2. Common Sources of Frustration

“I can never book a meeting room”

“The office is too noisy”

“The glare off my screen gives me a migraine”

“We are maintenance contractors, not (re)designers”

“I have to wait 1½ mins for the lift everyday at lunch”

“It is too hot in summer and too cold in winter”It is too hot in summer and too cold in winter

3. Post Occupation: the Challenge?3. Post Occupation: the Challenge?

or

POE POE –– Aims?Aims?

F db k B ildi P f i UFeedback on Building Performance in Use:

Has the Project Brief been met?j

H f l i th k l d li d i ti How successful is the workplace delivered in supporting:

The needs of the occupying organisation

The end user requirements

POE POE –– How?How?

Interactive:

Questionnaires

Interviews

Workshops

POE POE –– How?How?

Analytical:

Environmental Measurements

Space Management

Cost Analysis

The Solution?The Solution?

Listen

ReflectFeedback

Learn

7 Key P.O.E. Steps7 Key P.O.E. Steps

d f d1. Strategy – Identify Need

2. Decide Issues to Address

3. Define the Why & How

4. Select Feedback Approach

5. Collect Feedback5. Collect Feedback

6. Analyse & Report

7. Action & Learn key recommendations

4. Government Soft Landings4. Government Soft Landings - Policy

1. Assets = reduce cost & improve performance

2. GSL Lead & Golden Thread

3 Manage Aftercare3. Manage Aftercare

4. Post Operational Evaluation

5. BIM= Data Management Tool

Government Soft LandingsGovernment Soft Landings - Objective

BIM + GSL = Better Outcomes

To champion better outcomes for our built assets during the design &construction stages through Government Soft Landings (GSL) powered by aBuilding Information Model (BIM) to ensure value is achieved in the

ti l lif l f toperational lifecycle of an asset.

Government Soft LandingsGovernment Soft Landings

P.O.E. = The Principle:

“Post Occupancy Evaluation to design/construction team and capture lessons learnt to inform future projects will become part of standard practice.

POE information will be stored on the asset information model”

Government Soft LandingsGovernment Soft Landings

P.O.E. = S.E.E. Measures:

Functionality & Effectiveness (Social)

Environment ( Environment)

Cost (Economic) Cost (Economic)

Government Soft LandingsGovernment Soft Landings

P.O.E. = The Future:

Standardisation for Methods of Measurement Standardisation for Methods of Measurement

5. FM Industry 5. FM Industry –– Driving ChangeDriving Change

Key BIM DriversKey BIM Drivers

All t b ti & l ti i i i f db k? Allow us to be more proactive & less reactive in gaining feedback?

Facilities Management is a “People” not simply buildings business. Regular feedback critical.

Compares required vs. actual outcomesp q

Creates a Standard Framework for measurement

Learning becomes a requirement

ConclusionConclusion

“Tell me and I forget, teach me and I mayTell me and I forget, teach me and I may remember, involve me and I learn.”

j i kliBenjamin Franklin

My detailsMy details

E: mark.a.whittaker@integral.co.uk

M: 07764 840 694

T: @Whitbags

B: www.whitbagsinfm.wordpress.com