power of agile ux - euroia 2011

Power of Agile UXPetr Douša, Kerio@PetrDousa

Year One

Year Two

User researchSketching

WireframeMockup

PrototypeSpecification

Usability testingDevelopment…

In 2 weeks ???

MISSONIMPOSSIBLE :-)

Do just enough

So let me show you…

1. Design workshops2. Agile usability testing3. User feedback

DESIGN WORKSHOPS

Design workshops

• Users• Developers• Product manager• Designer

Design workshops

• Users user needs• Developers technical limitations• Product manager business goals• Designer moderates

How to

2 hours, everybody sketching!

1. Explain the goal2. Sketch 6 ideas3. Present + discuss4. Sketch whole solution5. Present + discuss6. Sketch one consensus solution

Everyone can sketch :-)

• [sken 6-up]

• [sken 6-up]

Benefits

• It’s fast• Pick the best ideas

Good idea can come from anybody!Better now then after product is finished

• Mutual understandingDevelopers vs. users – better than personasAppreciation for designer’s work :-)

AGILE USABILITY TESTING

Involve the team!

• In observation roomScreen, sound, video via Adobe ConnectAlso from participant’s office

• Good idea may come from anybodyYes, even developers :-)

• Buy-in (this is our product)• Personal experience that users are different• 2 hours every 6 weeks

Jared Spool: Fast Path to Great UXhttp://www.uie.com/articles/user_exposure_hours/

• [shot Adobe Connect s Pavlem či novinářem]• [maybe skica zasedacka – ja – Praha]

Test evaluation

1. Every observer 3 top problemsSo they have 10 :-) but we’re trying

2. Write to sticky notes3. First person sorts

Then second, then third… then first again…

4. Collision -> discussion5. Pick 3 top problems

If we miss important one, it comes back in next test

6. Start fixing now

Repeat each month :-)

FEEDBACK

Methods

• Design workshops• 5-minute usability test• Full usability tests• Eat our own food

First team, then rest of company

• Mockups in product• Preview release• Uservoice

Troubles with feedback

• It’s uncomfortableDesigner’s ego – they break my amazing ideas!Introvert designer

• Devs: „I use it this way“Meeting room nightmare

Solutions

• Meet the users!You: as much as possibleTeam: 2 hours every 6 weeks

• 70% communication, 30% design

Beta out in July

kerio.com/betas (Kerio Connect 7.3)

Take aways

• Do just enough• Involve the team• 2 hours user exposure

every 6 weeks• 70% communication

30% design

Questions?

Petr Douša@PetrDousa

pdousa@kerio.comkerio.com/connect