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KPMG LLPRisk and Advisory Services

Business Continuity Management

Terrific Table-Top Tips for a Crisis Management Exercise

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© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 3

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Welcome to Today’s Meeting

Our Objectives Today . . .

Your Tips and Best Practices:

ParticipantsSuppliesLogisticsScenarioConducting the ExercisePost Exercise

Sample Task List

Demo

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 4

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Relation of Planning & Execution

“Normal” TimelineUnplanned Event

(something bad happens)

Crisis Management Plans

Disaster Recovery Plans

Business Continuity Plans

CM Plans “trigger” Disaster Recovery Plans and

Business Continuity Plans

BC Plans continue until

“normal” operations resumed

DR and CM Plans “stop” upon successful completion

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 5

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Sample Task List:

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 6

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Interactive Mock . . . For Practitioners by PractitionersSimplistic Exercise:

Learning Tool

Interaction is the Key

BC versus DR

Legend Symbols

Action

Information

Incoming Call

Time Out

Ready?

I

A

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 7

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Scenario INews FlashApril 28, Wednesday, 7:45 a.m.

The local TV stations and newspapers have reported concerns about a large number of sinkholes which have developed during the past week, especially near the airport, due to numerous days of heavy rain.

8:05 a.m.

Upon hearing this news, as a precaution, the Business Continuity Manager alerts the Crisis Management Team Leader.

8:45 a.m.

The Team Leader requests a Crisis Management Team meeting for 9:30 a.m.

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 8

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Scenario

(continued)

8:46 a.m. [The Airport Campus Facility Manager calls the CM Team Leader.]

A

• At 8:35 a.m., a portion of the ground, about 30’ wide x 40’ deep, gave way just inside the entrance to the campus.

• Three cars, a van, and a truck were on the road at the time of the collapse.

• Presumably employees and a delivery vendor

• Emergency personnel have arrived and are trying to access the sinkhole.

• Able to hear someone yelling and a child crying

• National Bring Your Child to Work Day

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 9

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Scenario

(continued)

A8:55 a.m. [Facility Manager calls the Crisis Management Team Leader]

• The fire department assessed that the sinkhole is getting larger and that other large sinkholes are developing in the area at a fast rate.

• They have determined that 12 people are in the sink hole.

• Still do not know their identities.

• The van was the ‘Car Pool Van’ from Mecklenburg County. Not sure if it was leaving or arriving.

• The car is a red Corvette.

• Employees are not able to get in or out of the facility with their vehicles.

• Numerous media trucks and helicopters are arriving.

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 10

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Scenario

(continued)

A9:00 a.m. - Status• The 8:30 a.m. daily shipments did not leave the facility.

• Unable to contact the plant manager.

• Drives a red corvette . . .

• Family members are clogging the company PBX.

• Many are unable to contact their relatives (employees).

9:20 a.m.

• Battalion Chief Mark Sparks has requested the campus be evacuated for an indefinite period of time.

© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 11

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Lessons Learned

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© 2004 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A.3470maric 12

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This document was prepared by:

KPMG LLP

Risk Advisory ServicesRobbie Atabaigi, CBCP

Senior Associate – Atlanta – BCM Services

ratabaigi@kpmg.com – (404) 222-3257

Jeff Dato, MBCP

Senior Manager – Atlanta – BCM Services jdato@kpmg.com – (404) 222-7378

Martin Myers, MS, MBCP

Senior Manager – Richmond – BCM Services

wmmyers@kpmg.com - (804) 782-4237