pp sc business improve revised 090316

Leadership for Business ImprovementsReduce Costs

Increase Service LevelsImprove Morale

Supply Chain Firms(Existing Salaries & Systems)

Leadership Culture Analysis of “Suitability” of Associates Restructure & Reorganization of

Environment - Process Flow Analysis , Implementation & Reformatting

of Policies & Procedures Engagement , Motivation & Empowerment

of Teams

Methodology

Create a Motivated Culture that Fosters & Promotes Teamwork & Collaboration

Improve Communication among Associates and Management

Create a Culture

The key is taking the time to orchestrate a business environment to perform in a highly efficient manner with motivated associates. This breaks down to (2) two simple entities “people and processes”.

Leadership

Leadership is a critical component of creating a highly efficient, profitable and motivated business environment.

Many leaders are highly educated in their industries and have a superior work ethic to possibly produce prolific results.

Leadership

A highly prolific leader will first engage all the associates on a consistent basis with a positive, professional and supportive demeanor and most importantly respect and care for all team members.

Leadership

A consistent engaging verbiage with open-ended inquiries to learn about all associates as well as performing their responsibilities is very important to obtain the full “pulse” of the operation.

Leadership

Most businesses the associates know the reason why the issues are occurring & many have the solutions yet need a leader that engages , cares & respects them in general.

Leadership

Associates also greatly respect a leader that is open to admit when he makes a mistake & engages in very collaborative / open ended inquiries such as “makes sense?”.

LEADERSHIP

Most businesses in our world, when an issue occurs place an abundance of people and/or processes on the problem creating a “crisis management” scenario.

The main goal is an analysis of the “root cause” of the issue. Proper restructuring of the processes/procedures to ensure there is “accountability” to prevent any future issues is required.

Business Issue History “Root Cause”

Initial inspection & analysis of environment to identify optimum process flow of product throughout the operation

Identification and analysis of daily ,weekly & monthly reports to be monitored & assignment to pertinent department leaders

Analysis / Process Flow

A Flow Chart is created to track all the activity of the operation

A complete review is then performed on all processes and procedures to ensure that there is firm accountability of all sequential tasks in the business process.

Streamline Processes & Procedures

Research of all pertinent reports that show volume / velocity/trends of products ordered. ( ex. similar items ordered by a firm , items combining to form one product etc.)

Analysis / Product Reports

Very important to structure & organize the environment of the operation further by establishing Productivity Standards/Benchmarks/KPI’s for all departments

IMPLEMENTATION METRICS & MEASURES BENCHMARKS / KPI’S

The consistent communication of these” metrics and measures” of qualitative & quantitative nature will produce a progressive level of improvement in the business.

It is important that all positive progress be shared in open forums in weekly or bi-monthly meetings.

Metrics & Measures

The information can also be shared by posting bar graphs / documents/Information in a general area (cafeteria/conference room - bulletin board) as well as sharing positive emails with subordinates (green italics and positive words).

Metrics & Measures

All deficiencies and issues are to be shared with subordinates in private “coaching” sessions and documented for progressive accountability and corrective action.

Corrective Action

The constant monitoring of all daily operations activities in a positive & professional manner and documenting all areas of concern as needed.

Then following up with all department leaders to coach, train & motivate all areas of concern in a progressive manner.

ACCOUNTABILITY

Benchmarks of each department are determined by tracking of all activities in each area & obtaining a average time of process for each department activity.

PRODUCTIVITY STANDARDS

There can also be an Incentive Plan implemented for superior productivity which will also greatly reduce the number of associates required to process all products in the operation. ( i.e.Cost Reductions)

PRODUCTIVITY STANDARDS:INCENTIVES

This program should be implemented by analysis of the benchmark set for standard productivity versus the incentive productivity level.

PRODUCTIVITY STANDARDS INCENTIVES

Leaders will then share both the company goals ( open forum) and also individual goals of all associates (individual sessions).

Leadership - Goals

It is very important these goals and expectations of both overall company and associates have been carefully measured to ensure they are achievable by all associates.

LEADERSHIP / GOALS

It is very important to continuously communicate to all Associates a continuous “ sense of urgency” mode in the environment.

The “Continuous Improvement” methodology must always be in high gear to maximize any areas of further improvement.

Continuous Improvements

The final component is the focus to optimize associate morale

This is very important as this will further raise the Service & Productivity Levels

MORALE / MOTIVATION

The establishing of a appreciative , communicative & motivating leadership to promote a team environment that empowers its associates to provide their feedback for general improvements.

MORALE / MOTIVATION

Implementation of an associate of the month award to reward & recognize appreciation for an outstanding monthly associate.

MORALE – ASSOCIATE OF THE MONTH

The Associate of the Month Award is to be decided by a committee of all department leaders in the initial stages.

MOTIVATION – ASSOCIATE OF THE MONTH

Once there is a group of people who have been awarded the associate of the month award then those associates will form a committee to elect the future associate of the month to maintain integrity of the reward & recognition program.

ASSOCIATE OF THE MONTH MORALE

Awards for the Associate of the Month can include any/all of the following:

Day off from work Cash bonus in check Parking spot designated “Associate of the Month” Their picture / name in a designated area by cafeteria /

main hallway marked “Wall of Fame”

MOTIVATION ASSOCIATE OF THE MONTH

The main methodology needed is consistency of all the before mentioned areas to be improved on a progressive & continuous improvement level.

CONSISTENCY

Consistency breeds a constant awareness & provides a pulse of a progressive improvement of both service, productivity & morale.

CONSISTENCY