practical use case for lean it kaizen

Practical Use Case on Lean IT Kaizen

WELCOME!

Presenter

Deborah BurtonMember Marketing TeamLean IT Association (LITA)

Channel Marketing ManagerITpreneurs

LITA - Pioneering a Global Standard for Lean IT Education & Certification

● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:

● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;

● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.

Today's Guest Presenter

Reni FriisCEOBlueHat P/S

Watch the webinar recording

Webinar Recording

30-Minute Practical Use Case: Demonstrating Lean IT Kaizen in Action

Today's Agenda

1. Welcome2. About the Lean IT Association (LITA)3. About LITA Lean IT Kaizen Course4. Hands-on Case Lean IT Kaizen

1. Situation, complication and key question2. Approach3. xxx4. Results5. How the LITA Lean IT Kaizen course can be a help in a case like this

5. Teaser for next webinar6. Recap & Q&A

All LITA Lean IT Courses

Aim• The aim of the course is to prepare the participant to prepare and run Kaizen events

Format • Three day intensive course, with lots of interaction, exercises – and lots to learn• LITA Lean IT Foundation is a prerequisite• Syllabus, publication and sample exam available prior to the course

Target audience• The target audience of the Lean IT Kaizen course is leaders and employees responsible for daily

Kaizen or running Kaizen events.• The level of understanding gained is understand and apply

3. About LITA Lean IT Kaizen Course

• The course uses the Six Sigma DMAIC improvement model leveraging the Lean A3 tool as the basis for progressively completing a full improvement proposal

• Practical skills and application of learning outcomes will be demonstrated by each student developing though the completion of an A3. 

• Participants can choose to either use a common case study  or use one from their own experience

• The Lean IT Kaizen Lead is someone who is involved with a Lean improvement project that could be at any level of the IT organization, in any ‘department’

3. About LITA Lean IT Kaizen Course

3. About LITA Lean IT Kaizen Course

KAIZEN AND PROBLEMS

A3

ORGANIZING KAIZEN THE METHOD

This case takes place in a Danish financial organization over the course of 2½ months, and focuses on the core processes “money in” and “money out”.

SituationThe processes in scope are highly critical to core business and customer perception. They were under suspicion for being highly complex and at high risk for errors. The money in must be visible on the portal within a couple of days, and money out must be executed correctly and on a timely manner.

ComplicationMany potential points of failure in the processes, much dependencies on specific employees to run daily operations within the processes, and lots of manual control and follow up results in risky core processes.

Key QuestionCan we execute our core processes with less risk of failure and with more certainty of timeliness?

Note: Structure from Barbara Miintos “Pyramid Principle”, which you learn more about in the Lean IT Kaizen course.

4. Hands-on Case Lean IT Kaizen

Key activities• Mobilizing and preparing for the Kaizen improvement work and events• Ensuring management support and alignment• Preparing and mobilizing for the subsequent implementation and control

work

Preparation for the events• Identifying the general source of improvements• Mobilizing VOC, VOR, VOP, VOE etc• Qualifying the situation: Is there a gap, do we know the causes, do we

know the solutions?• Identifying the Kaizen team roles: Sponsor, lead, team (5-8, well… 20…)• Preparing for the Kaizen events (location, attendees, artefacts)• Coordinating for management leverage and support

4. Hands-on Case Lean IT Kaizen

Project timeline – Money out

The DEFINE phase

Project scopeDefinition of

customers

Proj. purpose

VOX

Communicat.

The MEASURE phase

The ANALYZE phase

The IMPROVE phase

The CONTROL phase

Employees were highly engaged and felt extremely

empowered

Employer had a more efficient process

execution, and less risk in core processes

The level of complexity in core processes were highly reducedI think regulators were

more happy too…

Customers experienced fewer errors and delays

Results Fill out

How can the LITA Lean IT Kaizen Course help in a case like this?

Having the knowledge that you get from the Lean IT Kaizen course, will give you a well tested structure to plan and execute your improvement work around.

Particularly regarding:- Stakeholder mobilization- Problem identification and analysis- A3 for the right overview- DMAIC for the right progression

It is a clear advantage, if the employees and leaders involved are also trained in the Foundation and Leadership areas…

5. Teaser for Our Next Webinar…

Contact: www.leanitassociation.com

ref@bluehat.dk

ref@bluehat.dk

Follow us on LinkedIn or join our LinkedIn Group:www.linkedin.com/company/lean-it-association

deborah.burton@itpreneurs.com

Watch the webinar recording

Webinar Recording

30-Minute Practical Use Case: Demonstrating Lean IT Kaizen in Action

Thank You!

Experience Lean IT in Action

We believe that “Lean Thinking” should be an integral part of every Enterprise IT organization and also every IT professional’s toolkit.

Lean thinking is about understanding how to assess business processes, to identify and eliminate waste. Today, many IT professionals stakeholders from cross-functional areas -operational, tactical and strategic — have or are planning to get certified in Lean IT with the objective of reducing waste and improving efficiency.

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