preferred time delivery
Post on 11-Oct-2015
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Preferred Time
Delivery
for
DOSTDomestic
LPG Customers
Under the Guidance of
Ministry of Petroleum
and Natural Gas
13th July 10
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Domestic LPG marketing- India
Mammoth task by PSU oil Companies
Second biggest market in the world.
More than 11.5 crore House-holds.
More than 57 % of Population
More than 28 lakh cylinders per day
All cylinders Home delivered.
Control Logistics from Leh to Andamans
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Customer Orientation
Product is subsidised and the delivery is strictly on first come first served basis.
No preferential treatment meted out based on the status or pressure from customers.
Catering to all categories of customers including working couples.
Inconvenience to both distributors and customers when
door locked
New Initiative
Home Delivery of Cylinder as per day and time convenient to Customers
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Concept
Many Customers are eager to get delivery at their preferred day and time
Home Delivery Charges are only Rs 8/- for a nearly 30KG heavy cylinder
MoP&NG formulated in Vision 2015 a scheme of preferred time delivery at a nominal Cost.
Will benefit working couple, single customers and other customers who wish to receive
cylinders at specific time.
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Where Available ?
Launch today in Delhi and nearby cities of Gurgaon, Faridabad,
Sonepat, Noida, Ghaziabad
Bengaluru and
Pune
Kolkatta, Mumbai, Chennai, Hyderabad, and fringe cities to commence during the month.
Extension to all cities with 10 lakh population within 6 months
Remaining Cities within a Year
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Modalities
No jumping of Queue even for preferred time customers.
If there is a backlog with distributors due to unavoidable circumstances,
After maturity of his booking, delivery on very
next opted preferred time by customer.
In case distributors not able to deliver due to reasons attributable to them
A rebate of Rs 20 from the RSP of the cylinder
No Preferred time Charges
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Modalities
Once registered the option to remain for six months
Customer has option to de-register.
In case customers are not available at home during the delivery consecutively for two
times,
Status of preferred time customer will be
withdrawn.
Once registered no need to mention during refill booking.
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Categories and Charges
Customer Can Opt for a time
on any week Day
Time Metro
Population>
10 lakhs (Rs)
Others
Before 8AM 50 40
8AM to 11 AM 25 20
11AM to 3PM 25 20
3PM to 6PM 25 20
6PM to 8PM 50 40
In case he misses delivery, he gets next week day at the same time
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Preferred Day and Time Charges
Customer can opt for a specific
day - Monday to Friday and time
In case he misses the preferred day(Monday) delivery,
he gets next week same day(Monday) at the preferred time
Time Metro
Population>
10 lakhs (Rs)
Others
Before 8AM 50 40
8AM to 11 AM 25 20
11AM to 3PM 25 20
3PM to 6PM 25 20
6PM to 8PM 50 40
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Preferred Day and Time
Charges
Customer can opt for Saturday or
Sunday anytime between 8AM -6PM
In case he misses the preferred
day(Saturday) delivery, he gets next week
same day(Saturday)
Time Metro Population>
10 lakhs (Rs)
Others
8AM to 6PM 25 20
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Registration
Registration through
a) Direct Letter to Distributors
b) Web site
www.indane.co.in
Once registered can change after six months.
De-registration possible.
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Registration through web - Indane
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Grievance Redressal
Any issues related to the scheme, Customers can talk to Sales Officer
Customer Service Cell
Toll Free number 18002333555/155233
Write in our websites
Thanks
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