premium hosted voip
Post on 23-Jan-2015
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An introduction to the industry’s leading voice applications and cross-platform subscriber
interface.
Hosted VoIp from a Tier One Carrier
• 5,000 ft2 SquareData Centre
• Fibre Network• Wimax• DSL• VoIP/PSTN• Dedicated Switch
Engineers
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Business IP Business IP TrunkingTrunking
Example VoIP Solutions
IP Tandem / IP Tandem / Long DistanceLong Distance
Voicemail Voicemail EvolutionEvolution
SIP Bus. Services for SIP Bus. Services for Packet CablePacket Cable
Hosted PBXHosted PBX
Consumer Consumer VoIPVoIP
Fixed/Mobile Fixed/Mobile ConvergenceConvergence
Automated Call Automated Call DistributionDistribution
Mobile Mobile Business VoIPBusiness VoIP
Local Exchange Local Exchange EvolutionEvolution
Residential Residential VoCableVoCable
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Class 5 Call Services
* hosted Business Group lines only
Anonymous Call Rejection Automatic Callback (AC) Automatic Recall (AR) Basic Line Hunting Busy Call Forwarding Call Hold Call Transfer Call Waiting With Caller ID Calling Number Delivery Calling Number Delivery
Blocking CLID Presentation Restriction
Code Restriction Customer Originated Trace Delayed Call Forwarding Do Not Disturb Find Me Follow Me Home Intercom (Revertive
Ring) IVR Access to Call
Forwarding Last Caller ID Erasure Line Identification Mandatory Account Codes Mandatory Validated
Account Codes
Message Waiting Indication
Outgoing Call Blocking PIN Change Priority Call (Distinctive
Ringing) Reminder Call Reminder Call Cancel Remote Access to Call
Forwarding Remote Call Forwarding Screening List Editing Selective Call Acceptance Selective Call Forwarding Selective Call Rejection SimRing Speed Calling (1 Digit) Speed Calling (2 Digit) Teen Line Three-Way Calling Three-Way Calling
Ringback Toll Restriction Unconditional Call
Forwarding
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Centrex Features
Intercom Dialing Intra/Extra Business
Group CLID Line State Monitoring Make Set Busy Mandatory Validated
Account Codes Multiple Appearance
Directory Number (MADN) PBX in Business Group PBX Line PBX Line - Features Short Codes Simulated Facility Groups Special Intercept
Announcements
Automated Call Distribution
ACD Statistical Reports Agent Login/Logout Make Set Busy Multi Line Hunt Group
Skills-based Routing (MLHG)
Advanced Alerting Bridged / Shared Line
Appearance Business Group Business Group
Automatically Identified Outward Dialing
Business Group Dialing Plan
Business Group Direct Inward Dialing / Business Group Direct Outward Dialing
Business Group Line Call Park Call Pickup Critical Interdigit Timing Direct Inward Dialing /
Direct Inward System Access
Directed Call Pickup Without Barge In
Distinctive Ringing Internal / External
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Web Front End
• Common interface for all services
• Slick, fast design leveraging Web 2.0 principles
• Subscribers manage own phone services, e.g.• Find Me/Follow Me and SimRing• Personal Contacts
• Easily configurable, brandable, extensible• Upgrades / new features
automatically reflect branding• Multi-domain support for
multiple online brands
• Consistent interface across subscriber services
The Dashboard provides “at a glance” access to commonly-used features and settings
“Personalise the subscriber experience”
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Network-based Contacts• Access contacts anywhere
• From any service, e.g. names in message lists
• Import / Export (CSV)
• Assign contacts to groups• Allows more sophisticated rules,
e.g. forward calls from VIPs
• Click-to-dial from Web contacts list / Outlook
• LDAP contact list integration• Local enterprise directory (e.g.
Microsoft Active Directory)• Requires CommPortal Assistant
installed on PC
• Dial-by-name
• Synchronise with Outlook
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Web Access to Service Settings• Access services settings,
such as reminder calls
• Separate settings for teen-line, etc.
• Subscribe to new services• Creates secure billing
record for automated processing
• Lowers barrier to adoption of value-added features
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• User-friendly media controls make Comm-Portal features even more user friendly:
• Voicemail Player• Play new and stored
voicemails • Eliminates need for a 3rd
party codec/media player
• Voicemail Composer• Record personal greetings• Record/send messages to
members of a shared business group
Voicemail Controls
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Easy Branding
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Click-to-Dial
• Click on any number in• Dashboard• Contacts• Call Lists• etc...
• Or Use Graphical overlay control• Use a familiar, phone-like
keypad• Type digits directly • Select a contact from the
drop-down
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Message Waiting Notification• Users specify how we alert them to new
messages:• Message waiting indicator on POTS
phone or SIP phone• SMPP to activate indicator on
mobile phone• One-click email response (delete
message, mark as read, or open CommPortal)
• Outdial notification – voicemail system calls specified number, connects caller to message collection TUI when answered
• Popup indication in CommPortal Assistant
• Regardless of where subscribers pick up messages, MetaSphere clears all MWI
VMVOICE
MetaSphere MWINotification Server
New VM EMAIL MailVM
VOICE
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Comm-PortalCall Manager
• “Call Manager” tab configures all call terminating services
• Natural language description • Makes clear what
has been configured• Avoids confusion
over rules precedence
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Call Routing Control
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Fixed Mobile Convergence
• Enable subscribers to make effective combined use of mobile and landline services
• “One Number” services• Find Me / Follow Me• SimRing
• Mobile phone (with appropriate SIP client) acting as • Member of hosted Business Group• Member of Multi Line Hunt Group
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igoogle Voice Mail
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igoogle Call Manager
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igoogle dialler
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igoogle conference widget
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Visual Voicemail• One of the most popular
Web-based features
• No need to listen through all your messages to get to the one you want
• Easily skip, listen, delete, forward, save
• Access missed calls, dialed calls, etc.
• Click-to-dial to return call
• Export call list records to 3rd party applications (via CSV)
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Auto Attendant
• Increases revenue
• Entirely configurable using CommPortal
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Music on Hold
• Music or announcements played to held, parked or queued calls in Business Group
• Self-administered by subscriber via Web or telephone user interface
• Content uploaded by• service provider• or subscriber (via Web)
• Provisioned “class of service” controls capabilities
“Thank you for holding…”
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• Aastra Founded in 1983
• Headquarters in Toronto, Ontario, Canada• Listed on the Toronto Stock Exchange (T:AAH)
• Revenue – CAD 606.6 million
• Net profit – CAD 35.8 million
• Profitable – 44 consecutive quarters
• Employees – approx. 2500
Aastra Partnership
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So whose using Aastra?
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Handset RangeB
udget
Functionality
6753i
6755i
6757i
6731i
6730i
6739i
M675i Expansion Module(3x20 progr. keys)
M670i Expansion Module(36 programmable keys)
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Handset Range
Handset Rental from £8.25 Per Month
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•Priced per line not per seat•Rent all hardware with no interest charges
•Have double the number of handsets to rented lines
•Free widget functionality & system control through igoogle & web portal
•Free soft phone•Free on net calls•Free Music On Hold•Free Voicemail •Free Hunt Group
Pricing Highlights
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