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Prepare for your SAP SuccessFactors Journey
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Increasing pace of change in technology
Increasing demand
for new skills
Tomorrow’s jobs
don’t exist today
2
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The dynamics of how we engage people are transforming …
at an unprecedented speed
Dynamic
workforce
Technology
shifts
Millennial
effect
… a paradigm shift
Expect up to date technology,
more feedback,
training at work
Globalization, contingent workers,
people networks, gig-economy,
attitudes, definition of employee
Capabilities in artificial
intelligence, collaboration
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Mastering these challenges requires a digital approach to HR
Encourage continuous usage
and engagement, and foster
continuous innovation
Use data to suggest
and recommend
Expand solutions and
build own apps to meet
current and future needs.
Continuous Intelligent Extensible
HCM technologies and strategies must encompass a new set of digital capabilities
Across the total workforce
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IT under pressure
By 2020
technology spend
driven from
outside of IT*
90%Consumer technology has
outpaced the rate of innovation
Business stakeholders have
new alternatives – and budgets
IT held back by legacy technology and
highly customized on-premise environments
*Gartner
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Digital Transformation doesn’t equal “Automation”More is needed to move beyond automation and begin digitally transforming
Repeatable
Often Easier
“Self-Service”
Faster, But Often Outdated
Fragmented and Disconnected
Automation
Engaged “All-In” Workforce
Improved Business Agility
More Competitive/ Effective
Automated/ Intelligent Services
Diverse and Included Workforce
Digital Transformation
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Reasons for customers to move to the cloud?Create a sustainable HR environment
HR
ITChange the way HR serves the business
Rethink and simplify (Core) HR
Engage your workforce
Keep pace with technology innovations
Make HRIS as agile as your business
Free up IT resources
HR IT
Comply to ever changing laws and regulations
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▪ Evaluate process and organizational complexity
▪ Do your users have up-to-date technology
▪ What’s your approach to diversity and inclusion?
▪ Do you know your future leaders? Are they prepared?
The journey pays off. But, where and how to start?
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Deployment options that meet your needsModular approach lets you start anywhere, go everywhere
Workforce Planning
Talent Management
Recruiting
Workforce Analytics
Onboarding Learning Performance & Goals
Compensation Succession & Development
Employee Central
(Cloud Core HR) SAP ERP HCM
(On-premise Core HR)
Social Collaboration (SAP JAM) & Mobile apps
START HERE
START HERE
START HERE
START HERE
START HERE
▪ Solve an immediate need without a large-scale rip/replace
▪ Re-think and standardize core HR processes
▪ Manage your change according to YOUR organization’s priorities
With SAP SuccessFactors
you can:
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Examples HR On-Prem HCM to SuccessFactors customers
Snohomish County Public Utilities District | USA | case study | Employees: ~980 | Industry: Utilities | Products: Compensation,
Employee Central, Learning, Onboarding, Performance & Goals, Recruiting, Succession & Development, Workforce Analytics, Workforce
Planning
ATB Financial | Canada | case study | video | Employees: 5,000+ | Industry: Banking | Products: Employee Central, Employee Central
Payroll, Learning, SAP Jam, Workforce Analytics
Amtrak | USA | case study | Employees: 20,000+ | Industry: Public Sector | Products: Compensation, Performance & Goals, Recruiting,
Succession & Development, Workforce Analytics, Workforce Planning
New York Life | USA | case study | Employees: 12,000 | Industry: Insurance | Products: Employee Central
British Columbia Lottery | Canada | reference slide | Employees: 860 | Industry: Sports and Entertainment | Products: HCM Suite
NTT DATA | USA | case study | video | customer journey story | Employees: 75,000 worldwide | Industry: Professional Services
(Telecommunications, IT Services) | Products: Compensation (including variable pay), Employee Central, Performance & Goals
The St. Lawrence Seaway Management Corporation (SLSMC) | Canada | case study | video | Industry: Public Sector | Products:
Employee Central, Performance & Goals
Varian Medical Systems | USA | case study | video | customer journey story | Employees: 6,600 | Industry: Healthcare | Products:
Compensation, Performance & Goals, Succession & Development
Prepare for your SAP SuccessFactors journey What every HR On-premise customer needs to know
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▪ Partner Eco System (implementations, apps)
▪ Cloud Specific Implementation Methodology
▪ Choice of Cloud Deployment Models (4x)
▪ Best practice Process Library
▪ Prepackaged Integrations SAP - SAP
▪ Transport Center to move configuration
▪ Pre-configured global solution with Model
Company for HR
▪ Data migration tool (EC Infoporter)
Our Customer
▪ SAP Transformation Navigator
▪ Industry Analyst Reports
▪ HCM Research Center
▪ Product Direction & Roadmaps for SAP HCM
and SuccessFactors
▪ Digital Workforce Transformation workshop
▪ Peer Benchmarking
▪ Business Case
▪ Best practices documentation
▪ Robust UI texts
▪ In-app admin help
▪ Admin Centers for enterprise grade admin
▪ Globalization services
▪ Ongoing learning resources
▪ SF Expert accreditation
▪ Product Advisory Boards
▪ Solution Adoption Programs
▪ Customer Community
▪ SAP HCM on Prem in the SF
community
▪ Peer match
▪ Virtual & In-Person (VIP) Events
Empowerment and supportSupporting you through your journey
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>14.000 customers
Innovation investments focused primarily
on User Experience and Localization
across Core HR and Payroll processes
Mainstream maintenance guaranteed through 2025
> 7.000 customers
Most innovation investments are focused
here to re-think and re-imagine HCM
On-Premise Cloud
SAP ERP HCM SAP SuccessFactors
SAP Investment Strategy
SaaS is similar but not the same
14INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP SuccessFactors product strategyIncorporating digital concepts into HCM
Continuous
Encourage usage as part of
everyday work life; create an
“all-in” workforce
Use data to intelligently
suggest, recommend, and guide
Intelligent
Quickly realize new ideas;
easily incorporate ideas
from others
Extensible
User Experience: Browser, Mobile, Conversational
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SAP SuccessFactorsUnsurpassed breadth and depth across all HR processes
Human Capital Analytics
Recruiting Onboarding Learning Performance & Goals
Compensation Succession & Development
Core HR
User Experience: Social | Mobile | Intelligent Services
Talent Management
Competencies | Skills | Best Practices
Employee Recordkeeping | Organizational Management | Global Benefits
Shared Services | Payroll | Time & Attendance
Technology: Secure | Integrate | Extend
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Core HR
Leverage HR data from permanent and external workers
… with select data from talent and business apps …
delivering unprecedented business insight to improve:
Decision
making
Workforce
engagement Business
performance
Assess - Get your business case right
It’s a business application, not an IT project…
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Proven user adoption and improved employee productivity resulting in revenue
growth by 2-5%
Actionable, intuitive
and personalizable to
enable and engage the
workforce
Automated and
streamlined
HR processes equals
greater employee
adoption
Mobile first
Collaborate, work and
deliver value anywhere,
anytime
Designed for PeopleIntuitive, user friendly with anywhere, anytime secure access
15 seconds tasks
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Embed anti-bias capabilities into every decision point to
detect, prevent, and eliminate bias across the entire
HCM suite to help prevent when it happens:
▪ Analytics
▪ Recruiting
▪ Onboarding
▪ Core HR
▪ Performance & Goals
▪ Training
▪ Succession
▪ Compensation
▪ …
Apply Digital Capabilities to Solve Business Issues Business Beyond Bias
Human
Capital
Management
Technology
Who Leaves and
WhenWho Applies
Who is
Hired
How People
are Managed
Who is
Developed
Who is
Recognized and
Rewarded
Who is
Promoted
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SAP SuccessFactors product strategyIncorporating digital concepts into HCM
Continuous
Encourage usage as part of
everyday work life; create an
“all-in” workforce
Use data to intelligently
suggest, recommend, and guide
Intelligent
Quickly realize new ideas;
easily incorporate ideas
from others
Extensible
User Experience: Browser, Mobile, Conversational
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Intelligent Services
HR processes are often complex
▪ Multiple systems
▪ Multiple geographies
▪ Multiple kinds of events
▪ Require a lot of manual work = High Expense
Imagine if intelligent, adaptable
software could fill the gap?
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© 2017 SAP SuccessFactors All rights reserved. 19
Events start in SAP SuccessFactors and span multiple systems
Recruiting
Compensation
Onboarding
Succession &
Development
Performance
& Goals
Learning
Core HR
SAP JAM
Email &
Calendar
Procurement
Benefits Provisioning
Systems
Payroll SystemsProject Systems
Finance
Health &
WellbeingService
Providers
Travel &
Expense
Assessment
Vendors
Background Check
Vendors
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SAP SuccessFactors integration strategy
IntegrationPackages
Integration Tools
Build innovative solutions
with modern tools
Implement standard
processes fast and simple
Standard CustomBusiness
Processes
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Integration tools and technology SuccessFactors Integration Center
▪ Non-technical user interface
▪ Easy to build
▪ No additional license cost
▪ No middleware required
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Productized integrations
Our Partners
Benefits
Time & Attendance
Payroll
Recruiting & Onboarding
SAP Solutions
Platform
ERP
Designed, built, delivered, and maintained by SAP and leading partners
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What differentiates SAP Successfactors integrations?
Where all the competition has data integration we
deliver End-to-End integration.
User experience
Full lifecycle
Productized integrations
Integration Center
SAP Cloud Platform
Integration
Intelligent Services
End-to-end view
This means:
Data
Migration
Monitoring
Tools
Process
Integration
1 2 3
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SAP SuccessFactors product strategyIncorporating digital concepts into HCM
Continuous
Encourage usage as part of
everyday work life; create an
“all-in” workforce
Use data to intelligently
suggest, recommend, and guide
Intelligent
Quickly realize new ideas;
easily incorporate ideas
from others
Extensible
User Experience: Browser, Mobile, Conversational
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Extensibility is core to SAP SuccessFactors strategy
of SAP SuccessFactors
Employee Central customers use extensions
%
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Why does Extensibility matter? One size doesn’t fit all
Things you need to do to
keep the lights running
Things you need to do
create a competitive
advantage
Things you need do to
expand your capabilities
Go beyond delivered solutions and configuration
Mandatory Differentiate Beyond
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SAP Cloud Platform
▪ Extend SAP SuccessFactors functionality with new apps built by you or partners
▪ Apps integrate natively with SAP SuccessFactors
SAP SuccessFactors Extension Center
▪ Create new extensions without the need to code
▪ Manage and edit objects associated with extensions
SAP SuccessFactors Extensibility
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SAP SuccessFactors Extension Center
Build, manage and edit extensions with
an enhanced UI
▪ Designed for business users
▪ Guided workflow to build and edit extensions
▪ Serves as a ”one-stop shop” for all extensions
built in SAP SuccessFactors
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SAP SuccessFactors Extension CenterSearch
Search across all extensions and
Metadata Framework (MDF) objects
▪ Browse all relevant extensions, objects,
rules, UIs
▪ Will locate all former objects created in the
Metadata Framework
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SAP SuccessFactors Extension CenterView Extension Details
Delivers a comprehensive view of
what’s under the hood of an extension
▪ Manage, edit and view all objects, rules,
workflows, and configurable UIs that are
relevant to the extension
▪ View extension icon and title
▪ Edit the description
▪ Publish to test/production instance
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SAP SuccessFactors Extension CenterObject Relationship View
Delivers a visual representation of each
object and and entity relationship
▪ Add new and existing objects to the extension
▪ Publish to test/production instance
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Cloud & On-Prem Apps
Quickly add new functionality to
your existing cloud and on-prem
apps to optimize your existing
investments
Brand New Cloud Apps
Rapidly build and run new cloud
apps to solve new problems,
engage new customers, and
drive new revenue
Your Apps and Data
Connect your cloud and on-prem
apps to eliminate data silos and
make digital access simple,
secure, and scalable
SAP Cloud PlatformThe platform-as-a-service to extend, integrate, and build business apps
Extend BuildIntegrate
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Resources on SAP Cloud Platform for SAP SuccessFactors
SAP Cloud Platform for
SuccessFactors information:
https://cloudplatform.sap.com/scenar
ios/humanresources.html
Browse the SAP App Center:
https://www.sapappcenter.com/filter/
useCase:successFactorsExt
Prepare for your SAP SuccessFactors journey Building the business case for innovation
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Benchmark & best practices
Trends
RoadmapVision and Strategy
Case for Change
Where do I start from? What are my difficulties? What is the context / paramaters?
What value do I (others) want to get out of it?
What do I risk if I do nothing?
Where do I want/ need to go?
How will I get there?
What do I want/need to change?
Is it prevention of pain or pursuit of pleasure?
What/Why do I need to anticipate?
How others / leaders do?
Is there a best practice?
Compared / to me?
What do analysts say?
Building The Business CaseSAP Business Transformation Advisory
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SAP SuccessFactors opens up new
possibilities to RE-think your HR
processes – this will have a significant
impact in how you construct your
business case
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SAP’s Benchmarking Program
Benchmarking is a free service that helps you establish a baseline of your performance
Baseline your
improvement
Target what isn’t
working well
Put evidence
behind decisions
Geoff Scott, CEO of the Americas' SAP Users' Group (ASUG), September 2014
“SAP's benchmarking program is a powerful tool for
all ASUG members who want to better utilize the
technology they've already purchased and get
insight for future implementations”
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Leverage SAP’s Benchmarking Program to discover, assess and prioritize
opportunities
Participants
18,000+
• 4,000+ Companies
• Global: 60% of participants
outside of U.S.
Scale
Benchmarking convinced us about Value Management. The effort was a few hours, and we received quickly valid data from which we were able to derive initial results and value potential.
Dirk Sanderschaefer, Lead IT Coordination and Org., Robert Bosch Car Multimedia
Content Platform
Business Process
Assessments50+
• 137 Business Case templates and 62
Surveys available in survey catalog
• Over 1,800 KPIs
• Over 2,500 Best Practices
• Over 300 peer groups
On Demand
Analytics
• With flexible peer group
assessments
Online self-service survey
completion
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What is Measured in the Benchmarking Survey?
Most Relevant KPIs
Example:
Best-Practice Coverage & Importance
Example:
Workforce
Analytics &
Planning
Social
CollaborationRecruiting Onboarding Performance &
Goals
Compensation Succession Development
& Learning
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Benchmarking can provide great insights into what is superior
performance…
8
7.1
6
9
Top 25% Average Bot 25% Company Value
9
14.2
19.2
10
Top 25% Average Bot 25% Company Value
129
103
68
185
Top 25% Average Bot 25% Company Value
818
1531
2085
300
Top 25% Average Bot 25% Company Value
Employee Engagement (1-low, 10-high) Employee Turnover (in %)
Employees per HR FTE HR Cost per Employee
Example: HR
Source: SAP Performance Benchmarking; Benchmarking Disclaimer
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… via a clear quantitative analysis vs. a peer group …
Metric Company ValuePeer Group
Average Top 25%
Voluntary Turnover (in %) 13.0 8.5 6.1
Manager Voluntary Turnover (in %) 12.0 7.5 4.5
Employee Loyalty (in years) 6.0 11.1 15
Critical Position Vacancies (in %) 23.0 10 7
Employee Referral Rate (% of external hires) 17.0 14.3 20
Candidates Hired through Social Sourcing (% of new hires) 23.0 3.5 6
Bad Hires (in %) 23.0 5.8 2
Time to Hire (in days) 2 41 25
Cost per Hire 8,570 3,315 1,148
Interview Time per Hire (in hours) 8.0 9.3 7.2
Conversion Rate of Unique Career Site Visitors to Job Candidates 75.0 6 12
HR Administrator Hours on Processing New Hires (Annual per New Hire) 5.0 6.2 4.8
HR Administrator Hours on Re-keying and Correcting Data (Annual per New Hire) 5.0 6.4 4.4
Time to Full Productivity for New Hires (in days) 5.0 56.6 30
Source: SAP Performance Benchmarking; Benchmarking Disclaimer
First QuartileBetween Average and First QuartileBelow Average OutlierRanking:
Example: HR
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… and qualitatively via SAP’s best practices
1.6
2.82.6
2.0
3.0
2.0
1.71.5
2.7
1.5
3.6
4.5 4.6
5.0 5.0
4.64.3
4.5
4.0
3.5
0
1
2
3
4
5
6
Recruiting
Marketing
Recruiting Onboarding Performance Goals Compensation
Administration
Succession Development Learning Social
Collaboration
TOP 25% Average Customer Coverage Customer Importance
Company Best Practice Importance Compared to Coverage Contrasted Against Peer Responses
1 = No Coverage5 = Full Coverage
Source: SAP Performance Benchmarking; Benchmarking Disclaimer
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✓ Draw a line in the sand – establish a
baseline of your current performance
✓ Benchmarking helps comparing your
current performance with your peers
✓ Set the foundation for a full Business
Case
Measuring the value of your HR software investment
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Estimated Annual Benefits from Employee Central and Payroll is between <$X – Y M>
Total $XX M $YY M
Conservative Likely
Reduce Cost of HR Delivery
Reduce Manual Time on Transactional Activities $XX M $YY M
Reduce Cost of Error Corrections / Investigations $XX M $YY M
Reduce Organization and Personnel Data Mgt. Function Cost $XX M $YY M
Reduce Time & Attendance Function Cost $XX M $YY M
Reduce Cost of Payroll Management $XX M $YY M
Conservative Likely
Impact Business Outcome
Improve HR Reporting and Analytics Capability $XX M $YY M
Enhanced Employee Self Service $XX M $YY M
Enhanced Manager Self Service $XX M $YY M
Reduce Overtime Payments $XX M $YY M
Increase HR Administrator Efficiency due to Intelligent Services $XX M $YY M
Improve Productivity due to Real Time Processing $XX M $YY M
Conservative Likely
Increase Compliance, Reduce
associated Risks and Costs
Reduce Compliance Cost $XX M $YY M
Reduce Non-Compliance Risk $XX M $YY M
Reduce Localization Cost (One Time) $XX M $YY M
Reduce Localization Cost (Recurring) $XX M $YY M
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-2,20
3,45
4,94
6,44
7,76
-2,10 -1,75 -1,50 -1,50 -1,50
1,96
Total Cost Annual Benefits
After Tax Cash Flows ($ Millions)
Benefit Assumptions
Weighted Average Cost of Capital 10%
Benefit Realization
Yr 1 Yr 2 Yr 3 Yr 4 Yr 5
28% 50% 69% 89% 100%
Year 1Year 2 Year 3 Year 4 Year 5
Today
Costs and Benefits quantified for a
compelling story for HR Transformation
Establish project economics
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What is the cost of staying OnPremise? Maintenance, Upgrades, Hardware, Innovation Cost, Compliance Cost
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How do OnPremise and Cloud cost models compare? OnPremise systems are significantly high to maintain and innovate
OnPremise vs. Cloud CostsOnPremise Cost CategoriesSucessFactors Cost Categories
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SAP Activate implementation approach
Traditional“Can I take your order?”
Transformative for Cloud“Let us guide you”
▪ Lead with best practices
▪ Rapid, prescriptive, repeatable delivery steps
▪ Accelerated by tools, templates and
predefined content
▪ Agile approach with 3 iterations
▪ Enabled for the cloud
▪ Consultative approach
▪ Blueprinting workshops
▪ Highly customized solution
▪ Development, not configuration
▪ Time consuming and costly
SAP Model Company for HRBuilding Blocks
Preconfigured Solution
Localization
Leading Practices
Supports local legal & regulatory requirements
Support of your End-to-End HR processes,
leveraging the full integration capabilities of
SAP SuccessFactors.
Comprehensive HR business process
documentation, leveraging extensive knowledge
of global customer projects led by SAP Services
Smart Delivery
Modular Approach
Sample Data
Accelerators
Local consultants and experts in
SAP Near-Shore centers
worldwide
Sample master and transactional
data to showcase SAP
SuccessFactors
Fit-to-Standard, Add-ons and individual enhancements if required
Test scripts, project plans and
many more templates and tools
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Support your system
SAP Customer Support
Operational support as an intrinsic part of Software as a Service…
https://support.sap.com/en/index.html
12© 2017 SAP SE OR AN SAP AFFILIATE COMPANY. ALL RIGHTS RESERVED.
ONBOARD IMPLEMENT LAUNCH UTILIZE
Success Resources Advanced Support
SAP Preferred Success Plan Enhancing the Foundational SAP Enterprise Support, Cloud Editions
• Metric-driven consumption planning
• Guided onboarding & proactive safe-
start approach
• Engagement tracking checkpoints
• SAP Preferred Success community
• Collaborative and optimized release
planning for new features
• Enhanced success and engagement
reporting
• Access to additional focused learning
components such as exclusive
webinars
• Support on the execution of the
adoption roadmap
• System administrator and end user
trainings
• Access to testing best practices
• Advanced service-level agreements for
faster issue resolution
• Prioritized handling of top issues
SAP Enterprise
Support,
Cloud EditionsFoundational
success plan
• Proactive checks
• Access to product expertise
• SAP Enterprise Support value maps
• Schedule-an-Expert* and Meet-the-
Expert sessions
• Release update information
• Self-service onboarding, product road
map information & reporting
• Learning resources from the
SAP Enterprise Support Academy
• SAP Help documentation Portal
• Service-level agreements
• 24x7 mission-critical support
• SAP support knowledge base / notes
• Next-Generation Support features
• End-to-end support across solutions
based on SAP ONE support approach
• Global support backbone
Learning Resources
SAP Preferred
SuccessRecommended
success plan for
public cloud
customers
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Upgrade CenterAdmins can learn about and apply solution upgrades
▪ Read about available upgrades,
view screenshots and videos,
and link to additional
documentation.
▪ Lists prerequisites of the
upgrade, the permissions
required to perform the upgrade,
and configuration steps you
need to take after the upgrade.
▪ Legal upgrades with Upgrade
Center (opt in and regulatory)
▪ Available upgrades can be “saved
for later”
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Optimize - Learn & Share
Value and Innovation in Practice (VIP)
Three Major Types of Events:
• Webcasts – customer best practices; product enhancements,
administrator tips
• Customer Success Days – onsite customer-hosted
networking events focused on regions, industries, or solutions
• Annual Open Houses – opportunities for customers to visit
our offices and meet face to face with Customer Success experts
Collaboration between SAP SuccessFactors, our
Customers and our Partners
https://community.successfactors.com/t5/Value-
Innovation-In-Practice/ct-p/Thought-Leadership
54INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Adopt best practicesCommunity of 45,000 strong, and growing …
Customers value community for
mutual support: sharing, insights, best
practices
We support online forums, peer-to-peer
discussions and VIP events
Customers influence our focus and road
maps through advisory councils
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In summary - considerations
Start with a Cloud Mindset
Project Governance and Mandate – Speed & Integrations
Check, measure and adjust
1
Manage the Change ▪ Business Application, not an IT project.
▪ Think of how to manage the change in the organisation
▫ ESS/MSS
▫ Data accuracy – accountability vs transaction
▫ Single source of truth also for other processes
2
Do homework upfront - thoughtfully
design your business processes
▪ Aim for standardisation
▪ Involve auditors
▪ Change later is easy!
3
4
5
Our Customer
In summary - considerations
1
2
3Our Customer
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What would be your next step?
Implement
Partner Selection
Build the Journey Map / deployment option &
Implementation Planning
At Pace, Quick Wins, Fast Time to Benefit
Run
Admin & Support,
Upgrades & Releases,
Governance
Assess
HR Operating Model,
Re-think HR Processes, Standardize,
set KPI’s and Map Capability,
Value Assessment, RoI, TCO and
Business Case
Evaluate
Organization Strategy
Digital Workforce Transformation 2017-2025
Manage the Change
Optimize
Learn & share, peer match,
customer days, value
adoption, community, VIP
sessions
Expand
Adopt, value advisory, consume
innovations, customer influence
through advisory councils
Luminita Scarlat
SAP Romania
Thank you.
Luminita Scarlat
Business Solution Architect
SAP Romania SRL
M +40 740 151 713
E l.scarlat@sap.com
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