prepared by: emad ali bu-khamseen architectural engineer – qc supervisor sahara toastmasters club...

Prepared by:

Emad Ali Bu-KhamseenEmad Ali Bu-KhamseenArchitectural Engineer – QC SupervisorArchitectural Engineer – QC Supervisor

Sahara Toastmasters ClubSahara Toastmasters ClubKhobar – Saudi ArabiaKhobar – Saudi Arabia

04 October 2010

OutlineOutline IntroductionIntroduction

Gallup Q12Gallup Q12

Employee EngagementEmployee Engagement Engaged EmployeesEngaged Employees

Not-Engaged EmployeesNot-Engaged Employees

Actively-Disengaged EmployeesActively-Disengaged Employees

Case StudyCase Study

ConclusionConclusion

IntroductionIntroduction

IntroductionIntroduction The The Employee Engagement Employee Engagement

Index Index is a study based on a is a study based on a survey conducted by Gallup survey conducted by Gallup Consulting OfficeConsulting Office

More than 30 million employees More than 30 million employees have participated in this studyhave participated in this study

This study is also known as This study is also known as Gallup Q12Gallup Q12

After this presentation, you will be able After this presentation, you will be able to:to:

Categorize yourself (or your colleagues) Categorize yourself (or your colleagues) according to your engagement level at workaccording to your engagement level at work

Categorize your employees, if you are in a Categorize your employees, if you are in a leading positionleading position

IntroductionIntroduction ((……ContinuedContinued))

Gallup Q12Gallup Q12

The survey was conducted by asking the The survey was conducted by asking the employees 12 questions (as in the employees 12 questions (as in the following slides)following slides)

Each question evaluates an issue that Each question evaluates an issue that affects the employee engagement level affects the employee engagement level (as indicated after each question)(as indicated after each question)

Gallup Q12Gallup Q12

Gallup Q12Gallup Q121.1. Do you know what is expected of you at Do you know what is expected of you at

work? work? (objectives)(objectives)

2.2. Do you have the materials and equipment Do you have the materials and equipment to do your work right? to do your work right? (resources)(resources)

3.3. At work, do you have the opportunity to At work, do you have the opportunity to do what you do best every day? do what you do best every day? (utilizing (utilizing your potentials)your potentials)

((……ContinuedContinued))

4.4. In the last seven days, have In the last seven days, have you received recognition or you received recognition or praise for doing good work? praise for doing good work? (encouragement)(encouragement)

5.5. Does your supervisor, or Does your supervisor, or someone at work, seem to care someone at work, seem to care about you as a person? about you as a person? (personal relations)(personal relations)

Gallup Q12Gallup Q12 ((……ContinuedContinued))

6.6. Is there someone at work who Is there someone at work who encourages your development? encourages your development? (encouraged to improve (encouraged to improve yourself)yourself)

7.7. At work, do your opinions seem At work, do your opinions seem to count? to count? (encouraged to (encouraged to participate in improving the participate in improving the company)company)

Gallup Q12Gallup Q12 ((……ContinuedContinued))

8.8. Does the mission/purpose of your Does the mission/purpose of your company make you feel your job is company make you feel your job is important? important? (mission of company (mission of company matches with your personal matches with your personal mission)mission)

9.9. Are your associates (fellow Are your associates (fellow employees) committed to doing employees) committed to doing quality work?quality work?(quality work (quality work partners)partners)

Gallup Q12Gallup Q12 ((……ContinuedContinued))

10.10.Do you have a best friend at work? Do you have a best friend at work? (you (you like your partners)like your partners)

11.11.In the last six months, has someone at In the last six months, has someone at work talked to you about your progress? work talked to you about your progress? (career path)(career path)

12.12.In the last year, have you had In the last year, have you had opportunities to learn and grow? opportunities to learn and grow? (personal development)(personal development)

Gallup Q12Gallup Q12 ((……ContinuedContinued))

Employee EngagementEmployee Engagement

Employee EngagementEmployee EngagementAccording to the answers of the According to the answers of the previous questions (on a scale previous questions (on a scale of 1 to 5), we can categorize of 1 to 5), we can categorize people into one of three:people into one of three:

Engaged EmployeesEngaged Employees

Not-Engaged EmployeesNot-Engaged Employees

Actively-Disengaged EmployeesActively-Disengaged Employees

Engaged EmployeesEngaged Employees They work with passionThey work with passion

They feel a profound They feel a profound connection to their companyconnection to their company

They drive innovation in the They drive innovation in the organizationorganization

They move the organization They move the organization forwardforward

Not-Engaged EmployeesNot-Engaged Employees They are sleepwalking through their They are sleepwalking through their

workdayworkday

They are putting in time, but not enough They are putting in time, but not enough energy into their workenergy into their work

They might do the minimum required They might do the minimum required work… no creativity, no initiativework… no creativity, no initiative

They don’t have enough real passion They don’t have enough real passion

Actively-Disengaged EmployeesActively-Disengaged Employees They are unhappy at workThey are unhappy at work

They’re busy acting out their unhappinessThey’re busy acting out their unhappiness

Every day, these workers undermine what Every day, these workers undermine what their engaged co-workers accomplishtheir engaged co-workers accomplish

Always they have excuse to run away Always they have excuse to run away from workfrom work

Always spreading negative energyAlways spreading negative energy

Results of The StudyResults of The Study

How much do you think How much do you think is the percentage of is the percentage of each type in general?each type in general?

How much do you think How much do you think is the percentage of is the percentage of each type in your each type in your company, specifically?company, specifically?

Results of The StudyResults of The Study

Results of The StudyResults of The Study

Engaged Employees

Actively-DisengagedEmployees

Not-Engaged Employees

% ?% ?% ?% ?

% ?% ?

((……ContinuedContinued))

Results of The StudyResults of The Study

Engaged Employees

Actively-DisengagedEmployees

Not-Engaged Employees

1717% % 2929% %

5454% %

((……ContinuedContinued))

It’s important to know the following:It’s important to know the following:

Leaders and managers cause their Leaders and managers cause their employees employees to become Not-Engaged or to become Not-Engaged or Actively-Disengaged EmployeesActively-Disengaged Employees, by , by mistreating them and/or not giving them their mistreating them and/or not giving them their rightsrights

Leaders and managers cause their Leaders and managers cause their employees employees to become Engaged to become Engaged Employees Employees by respecting them and giving by respecting them and giving them the opportunity to learn and growthem the opportunity to learn and grow

Results of The StudyResults of The Study ((……ContinuedContinued))

Only few employees are Only few employees are Engaged,Engaged, Not-Engaged , Not-Engaged , or or Actively-DisengagedActively-Disengaged by natureby nature

Other factors (mental, Other factors (mental, financial, family… etc.) financial, family… etc.) may temporarily affect the may temporarily affect the employee engagement employee engagement levellevel

Results of The StudyResults of The Study ((……ContinuedContinued))

Case StudyCase Study

Case StudyCase StudyAs an example, allow me to share my As an example, allow me to share my personal experience with you:personal experience with you:

In my previous job in a reputed company, I In my previous job in a reputed company, I was excited and completely was excited and completely Engaged Engaged in my in my jobjob

After two years at work, I didn’t get my After two years at work, I didn’t get my promotionpromotion

Suddenly, the company decided to remove Suddenly, the company decided to remove the family medical insurancethe family medical insurance

No chance to do your best, no chance to No chance to do your best, no chance to grow… even no chance to make grow… even no chance to make suggestions or bring up new ideassuggestions or bring up new ideas

I became I became Not-Engaged EmployeeNot-Engaged Employee

When I complained, no one listened… And When I complained, no one listened… And after few months, I became after few months, I became Actively-Actively-Disengaged EmployeeDisengaged Employee

Case StudyCase Study ((……ContinuedContinued))

I decided that I deserve better than this; I decided that I deserve better than this; and that the problem is with the company, and that the problem is with the company, not with me. I decided to quit…not with me. I decided to quit…

In my new job, I was surprised with the In my new job, I was surprised with the new positive environment. I became new positive environment. I became excited and excited and Engaged Employee Engaged Employee again, again, even more than beforeeven more than before

Case StudyCase Study ((……ContinuedContinued))

ConclusionConclusion

There are three types of employees, There are three types of employees, based on their engagement level at work:based on their engagement level at work:

Engaged EmployeesEngaged Employees

Not-Engaged EmployeesNot-Engaged Employees

Actively-Disengaged EmployeesActively-Disengaged Employees

ConclusionConclusion

ConclusionConclusion 71% of the workforce 71% of the workforce (Not-Engaged plus (Not-Engaged plus

Actively-Disengaged Employees) Actively-Disengaged Employees) are are either under performing or actively either under performing or actively undermining their colleagues’ workundermining their colleagues’ work

Only 29 % of the employees are Only 29 % of the employees are responsible, and taking almost all the responsible, and taking almost all the work on their headswork on their heads

((……ContinuedContinued))

Managers play main role in defining the Managers play main role in defining the engagement level of their employeesengagement level of their employees

Don’t accept to be disengaged. Try to Don’t accept to be disengaged. Try to solve the problems, whether they are solve the problems, whether they are inside you or inside your company, even if inside you or inside your company, even if you have to change your jobyou have to change your job

ConclusionConclusion ((……ContinuedContinued))

In which category do you put yourself?In which category do you put yourself?

Engaged EmployeesEngaged Employees

Not-Engaged EmployeesNot-Engaged Employees

Actively-Disengaged EmployeesActively-Disengaged Employees

ConclusionConclusion ((……ContinuedContinued))

ReferencesReferences

ReferencesReferences12: The Elements of Great

Managing by Rodd Wagner and Ph.D. by Rodd Wagner and Ph.D. James K. HarterJames K. Harter

www.gallup.com

Q12® Meta-Analysis

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Please send your comments to:Please send your comments to:

Emad Ali Bu-KhamseenEmad Ali Bu-Khamseenemadarabi@hotmail.com

Mobile (+966) 0561187874Mobile (+966) 0561187874Dammam – Saudi ArabiaDammam – Saudi Arabia

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