presentation on khandwa case
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E-Governance System of Khandwa Municipal
Corporation: A Success Story
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Introduction KMC, Khandwa established in the year 1867
to serve Khandwa's 15000 population.
present population of Khandwa is 2.10 lacks,
Work volume of the Corporation has tremendously increased
Dissatisfaction among the citizens of the city due to inefficient working of the corporation
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Introduction IT brought new concept of speed, skill,
transparency IT improved the ability of government to
address the needs of society Many government services can be provided
online by using the Internet Technology. publishing of policy and programme related
information making online transaction of various taxes, bills
etc.
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Introduction It extends beyond provision of on-line
services and covers the strategic planning and reaching
development goals Applying the lens of good governance –
accountability transparency participation responsiveness strategic vision etc.
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Introduction
E-Governance applications in the automation of Municipal Corporation holds great promise for the socio-economic development of urban areas.
Khandwa Municipal Corporation e-governance project is the initiative for automation of various processes of Khandwa Municipal Corporation (KMC), MP, India.
There is reduction in time spent from 15 days to 15 minutes in the issuing a Birth/Death certificate.
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Introduction The E-governance project has turnaround
the KMC in context of revenue growth (80% growth only in one and a half year)
Growth in terms economic condition, Public image, organizational systems etc.
This project has multidimensional and focused vision on all key process and activities of the corporation
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Introduction
It provides features like – right to information, transparency, functioning and speed with skill and accountability.
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Project Objectives
Government to Employee Objectives
Government to Business Objectives
Khandwa Municipal E-Governance
System
Government to Future Objectives
Government to Citizen Objectives
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Government to Citizen Objectives Prompt, accurate and best quality
services to the citizens Information dissemination Transparency Reduction in double standards Credibility
Project Objectives
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Government to Business Objectives Financial Empowerment Enhancement in income growth Simplification of tax structure Internal Professionalism Process Modification
Project Objectives
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Government to Employee Objectives Better Human Resource
management Reduce Complexity in working Better work Environment
Project Objectives
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Government to future Objectives Prosperity through certainty in income Long Tern fase-wise development Self sufficiency Integrated Voice Response System (IVRS) Payment collection through banks Automated SMS system to tax payers To acquire ISO 9000 Standard certification
Project Objectives
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Benefits of project implementation
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Reduction in man power
Sl Work
Man power requiredbefore
automation
Man power required
after automation
% reduction
in man power
1preparing demand registers
45 0 100%
2preparing payrolls and GPF accounts
8 2 75%
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Comparison Chart (service to citizen)
Module ServicePrior to
implementation
After Implementati
on
Birth and Death
Process of Issuing a Birth Certificate
15 days 15 minutes
Authentication of birth application
5 days 30 seconds
Process Issuing a Death Certificate
15 days 15 minutes
Authentication of Death Application
5 days 30 seconds
Social Security
Application Approval/Disapproval process
15 days 15 minutes
Pension Generation and Payment 2 months 6 hours
Money Order Preparation 1 month 6 hours
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Module ServicePrior to
implementation
After Implementati
on
License
Process of Issuing License 15 days 2 days
Renewal of License 7 days 30 seconds
Expiry License Searching 2 days 15 seconds
Ration Card
Process of Ration Card Preparation and Issuing
15 days 2 days
Renewal of Ration Card 7 days 30 seconds
Water Connection
Water Connection Process 15 days 3 days
Comparison Chart (service to citizen)
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Comparison Chart (service to Citizen)
Module ServicePrior to
implementation
After Implementati
on
Property Tax
New Property Registration 1 day 15 minutes
Breakup of Property 1 day 15 minutes
Transfer of Property 1 day 15 minutes
Building Permission
Authentication of the application as per the MOS Rules
3 days 15 seconds
Authentication of the application as per Bhumi Adhiniyam
3 days 15 seconds
Complaint
Complaint Logging, Internal Department Processing
3 days 30 seconds
Complaint Status Inquiry 1 day 10 seconds
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Module ServicePrior to
implementation
After Implementatio
n
HRM
Pay Bill Generation 7 days 1 hours
Pay slip printing N/A 12 seconds
Loan/Advance Payment 1 dayFraction of
second
Employee GPF Ledger Updation 1 monthFraction of
second
FinanceCash Book Preparation 1 hour 15 seconds
Day Book Preparation 1 hour 15 seconds
Social Security
Application Approval /Disapproval Process
15 days 15 minutes
Pension Generation and Payment 2 months 6 hours
Money order Printing 1 month 6 hours
Comparison Chart (service to employee)
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Other benefits Saving of Money
Used open source technologies development and updating time and cost is
saved.
Improved Quality of Service reduction in dependency of the citizens over
the corporation many services like complaint logging,
complaint status inquiry, arrear status etc. are available online on 24X7 basis.
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Other benefits
Time of the citizen and the employees are saved in-terms of decreased number of personal visits
The system has local language (Hindi) interface.
Revenue Growth: 80% growth in one and half year
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Increase in revenue generation
Sl. No. Year Total Revenue Generated
(Rs.)
% Increase in Revenue
1 2002 – 03 2,91,90,687
2 2003 – 04 3,72,28,475 27.5
3 2004 – 05 5,61,09,030 50.7
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Revenue Generation
29.19
37.23
56.11
0
10
20
30
40
50
60
2002 – 03 2003 – 04 2004 – 05
Financial year
Rev
enu
e -
Rs.
in
Cro
r
Increase in revenue generation
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Benefits at a glance Sr. No.
Aspect Pre Computerization
Post Computerization
Effect
1 Revenue to the department
Rs. 29190687 (Year 2002-03)
Rs. 56109030(Year 2004-05)
~ 80% increase
2 Time for certificate issuance
In days (15 days). Maximum of 15 Minutes
Drastic cut down in waiting
3 Authentication of certificate
In Days (7 days) Within half a minute
Citizen satisfaction
4 Report Generation Manual Computerized Quick and accurate various reports
5 Internal processes – paybill, loan etc
In days Maximum of one hour
Employee satisfaction
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Technical Overview The project has used three-tier architecture The features which were considered important are
Performance: the total effectiveness of a computer system, including throughput, individual response time, and availability.
Scalability: the software system is scalable; it can handle increase in amount of transactions, volume of data, number of users connected, etc.
Flexibility: the application is not limited to any proprietary software or hardware.
Security: great emphasis on security is given Upgradability: the installed systems can be upgraded to
future increased functionalities of the corporation. Backups and Recovery
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Khandwa Municipal E-governance System Architecture
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System Architecture Front end (client)
Uses J2SE/Swing for the application. Uses (X)HTML/XML/JA V A SCRIPT for portal support It is supported by JAVA and all operating systems The front-end gives a customized view to each
user group of the system
Middle Tier (Application Server) This is part of the system that keeps the operation
logic No clients are allowed to access the database
directly
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System Architecture Middle Tier (Servlet Container/Web
Server) This facilitates the portal support. Currently Tomcat 4.0 is used, which is an
open source and free servlet container.
Database (Database Server) The entire data related to all the
transactions in the corporation is stored.
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Replicability of the System
The system can be easily replicated in any Municipal Corporation of the Country.
It has features like “Loosely Coupled Fully Integrated Modules”
all the modules are fully integrated but they are designed in such a way that it can easily selected or omitted any of the modules when implemented.
Connection and Resource Pooling feature is provided by using the application server as a mediator so on increasing number of users/locations there is no requirement to make the change in the application,
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Replicability of the System
The system is application server independent. it has used the “Build Tool and Midlets”. Ant (A Well Known Build Tool) and the Xdoclet
(A Well Known Midlet to Generate the Deployment Descriptors)
The product is build with JAVA so architecture of product supports the operating system independence
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Conclusion KMC e-gov application has improved the
productivity of the corporation in terms of generating revenue providing value added services
This application can be implemented in the other municipal corporations of the country with modification in less time.
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