prognosis for infrastructure and virtualization monitoring · confidential agenda • overview of...

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Prognosis for Infrastructure and

Virtualization Monitoring

Doug Hall

October 19, 2017 – Session 2:30 – 3:30

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Welcome!

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Agenda

• Overview of Prognosis functionality for Infrastructure,

applications and Virtualization

– Where Prognosis fits in a typical enterprise

– Deployment Scenarios

– Windows, Linux, Unix server monitoring

– VMware

– Unix Virtualization

– Databases and Applications

– Extensibility

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Inte

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ck R

eco

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Tailo

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So

luti

on

sLeverage investmentin VoIP

Fast problem resolution

and increased service levels

• Real-time Monitoring to maximize uptime• Root Cause Analysis to reduce MTTR

• Dramatic cost savings with enterprise-class monitoring solution

Device and switch management to

reduce TCO and ensure

maximum availability

Prognosis Overview

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Architecture▪ What is PROGNOSIS?

• Peer-to-peer fault-tolerant architecture, system performance and network metrics for business-critical systems.

• Cross Platform

• Across HP Nonstop, Windows, UNIX and Linux vendors

• Extensible architecture

• Adaptable to different vertical deployments

• IP Telephony

• Payments/Server management

• Scalable architecture

• Capable of monitoring 4000+ servers

• Capable of monitoring 10’s of 1000’s of IP Telephony devices

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Architecture

CDR CMR

SNMP SOAP

AXL HTTP

WMI SQL ADWeb Services CLI

Log Parse

Traps In

Voice / Video• Cisco• Avaya/Nortel• Microsoft Lync• Polycom / Tandberg

Contact Center• UCCE (ICM, CVP, ...)• Aura (AEP, AES, ...)• Genesys, Verint,

Aspect, etc.

Infrastructure• Windows / UNIX / LINUX• VMWare• Non-Stop• IBM Mainframe

Payments-Core• BASE24 & BASE24eps• Postil ion• Connex & IST

Applications• Fraud Mgmt..(PRM)• MTS• Custom (FTM)

Centralized architecture enables

quick deployment across even the largest environments.

One Prognosis virtual

server can manage multiple servers &

applications.

Correlation &

AutomationAlerts ITSM Real-time

Troubleshooting

Root-Cause

Analysis

Aggregation ReportingDashboards

ISO8583On-

Board

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Where does Prognosis fit? (ITIL v3)

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Where does PROGNOSIS fit?

NETWORK MANAGER

Network Layer

OS / SERVER SPECIFIC

Servers

APPLICATION SPECIFIC

Applications

MOM / EVENT MANAGER

Operations Center

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Prognosis for Infrastructure

• Single Pane of Glass for Business and IT Operations

• Combined Advantage (Core + OS + Applications)

PROGNOSIS Core Capabilities

Availability, Alerting, Metric Collection, Metric Storage, Reporting, GUI

VoIP

Management

ATM / POS

Management

Server / OS

Management

Application

ManagementWeb

Emulation

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Prognosis for Infrastructure

• Scalable (1000’s of servers managed centrally)

• Extensible (Application Development Interface)

• Highly Available (NonStop Heritage)

• Fully Customizable Interfaces

PROGNOSIS Core Capabilities

Availability, Alerting, Metric Collection, Metric Storage, Reporting, GUI

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Prognosis for Infrastructure

• Broad Open Systems Support for Physical and Virtual Environments

– Microsoft Windows Server (2008- 2016 – 32 & 64 bit)

– Red Hat Enterprise Linux / SuSE Linux (2.4 & 2.6 kernels)

– Solaris (10 + Solaris zones)

– AIX (6, 7.1, VIOS + virtualization)

– VMware (vCenter, vSphere)

PROGNOSIS Core Capabilities

Availability, Alerting, Metric Collection, Metric Storage, Reporting, GUI

Server / OS

Management

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Prognosis for Infrastructure

• Support for critical applications

– Database (MS SQL, Oracle, DB2)

– Web Server (IIS, Apache)

– Business Integration (MQ Series)

– Terminal Server (MS Terminal Server , Citrix)

– Application Server (WebSphere, WebLogic, JVM)

PROGNOSIS Core Capabilities

Availability, Alerting, Metric Collection, Metric Storage, Reporting, GUI

Application

Management

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Prognosis for Infrastructure

• Support for ‘end to end’ web application management

– Web Session Recording

– Web Session Emulation

– Availability, Uptime, and Response for HTTP/HTTPS applications

PROGNOSIS Core Capabilities

Availability, Alerting, Metric Collection, Metric Storage, Reporting, GUI

Web

Emulation

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Deployment Model

14

Application 1

\NSK1 \NSK2 \AIX1 \WIN1

Distributed 1 Distributed 2

Primary Management Node

Optional Backup Management Node

Active/Active

Application 2

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Small Deployments

• Multicast / AutoDiscovery

• Fully meshed

• Easy setup

• Data for any node from any

node

Deployment Model

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Large Deployments

Managing Nodes• Tree structure• Can be configured up or down• Extends and grows easily• Can configure fail-over• Data v isibility depends on where

you request from• Can only see ‘down’ the tree

It’s all PROGNOSIS layer routing• Direct connections not required for

top to see bottom• PROGNOSIS is aware of multiple

paths• Weights can be applied

Deployment Model

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Large Deployments

Even Bigger…• Use of load-balancers (3rdparty)• Collecting nodes configured to

connect to load balancer(s)• Load balancers balance

connections between 2 or more Managing Nodes

• Regions/departments can be connected

• Simplifies configuration• Manages network load• More scope for redundancy and

failover

Deployment Model

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Existing framework tools

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Key Metrics: Windows Systems• Cache

• CPU

• DHCP

• Logical Disk

• Physical Disk

• Distributed Transaction Coordinator

• DNS

• Active Directory

• File Operations

• Fire Replication Serv ice

• File Directories

• Disk File Space

• Handles

• Indexing Service

• Internet Authentication Service

• Internet Control Message Protocol

• I IS

• IP Performance

• Job Object Performance

• Memory

• Microsoft Message Queuing

• NetBIOS

• Network Interface Object

• Paging

• Printer

• Process

• Remote Access Server

• Redirector

• Registry Operations

• Server Work Queues

• Serv ices

• SMTP NTFS Store Driver

• TCP

• Terminal Serv ices

• Ports

• Threads

• UDP

• Events

• + Any other metrics available through Perfmon,

Powershell or WMI

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Windows Overview

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Windows CPU & Memory

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Database Replay

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Event Monitoring

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Built-in Web Reports

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Key Metrics: Linux & Unix Systems

• CPU• Files• Files Open• File Systems• Directories• System Processes• Network Interface• Logical Volumes• Logical and Physical Disk• Physical Volume• Physical Disk Partitions• Ports• Network Routes• Workloads• Processes

• Users, Processes by User• Swap Devices• Volume Groups• Virtual Memory• Events• Subnets• Syslog• + Any metrics available from the command

line.

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Linux Server Overview

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Workload

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Filespace Usage by User

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Directory Monitoring

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Processes by User

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Key Metrics: vmWare

• Guests

– CPU Consumption

– Memory Consumption

– Network Traffic

– Disk

• Hosts– CPU Usage

– Memory Usage by Guest

– Network

– Disk

• Guest/Host Relationship

• Clusters

• Resource Pools

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VMware Guests – All Guests

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Guest CPU

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Guest Memory

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Guest Disk

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Guest Network

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VMware Hosts

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VMware Host Details

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Guest CPU Utilization on Hosts

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Host CPU

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Host Memory

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Host Disk

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Host Network

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VMware Clusters

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Unix Virtualization

• Solaris Zones

• AIX LPAR & Frames

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Solaris Zones

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Solaris Zones

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Solaris Zones

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Solaris Zones

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Solaris Zones

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Solaris Zones

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AIX LPARs

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AIX LPARs

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AIX LPARs

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AIX LPARs

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SQL Server

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SQL Server

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SQL Server

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SQL Server

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SQL Server

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SQL Server

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SQL Server

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SQL Server

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WebLogic/Websphere

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Application Server

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Application Server

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Application Server

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Application Server

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Application Server

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Application Server

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Integrations

• Prognosis can forward alerts to a wide range of systems such as:

– HP Operations Manager (OpenView)

– Tivoli (TEC)

– NetCool

– BMC Remedy

– Others via standard protocols e.g. SMTP

• All information can be exposed via SQL

• Other integration points available.

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ExtensibilityPrognosis is supplied with a wide set of information building blocks that bring you business insight.

They cover hardware, operating systems, virtualization layers, network components, middleware and some common applications.

Beyond that are some powerful methods to extend into your home grown or customized applications.

Your Applications

and Business

Information

Middleware

Hardware / OS / VM

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Extensibility– Allows you to issue

commands to any command line interface and convert the key output into useful business information.

– Allows you to automatically read and extract critical information from high volume rolling log files and other files.

Extractors

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Extensibility– A full C++ API

for customers to write their own “collectors” that result in new metrics for consumption in Prognosis.

ADI+ (Application Development Interface)

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Extensibility– Prognosis Agile

Configuration Engine.

– A powerful XML based engine that allows you to bring in and manipulate information from web services, command line interfaces, database sources, WMI, SNMP, CSV files, Excel and other sources.

PACE

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Next Steps

• Please Rate the Class

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questions

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Questions?