psychological and counseling services fall 2018...initial consultations increase in the number of...

Psychological and Counseling Services

Fall 2018

Utilization of PACS Services

APPOINTMENTS

5 Year Comparison

Initial Consultations

Increase in the number

of Initial appointments

from 2017.

Overall increase in the

number of Initial

appointments from 2014.953499551393394

Urgent Walk Ins

Decrease in the number

of Urgent Walk Ins

from 2017.

Overall Increase in the

number of Urgent Walk

Ins from 2014.

11120113782101

Individual Counseling

Increase in the

number of

Individual Counseling

sessions from 2017.

Overall increase in

the number of

Individual Counseling

sessions from 2014.220014211334801750

Group Screenings

Increase in the number

of Group Screenings

from 2017.

Overall increase in the

number of Group

Screenings from 2015.

643831370

Group Cumulative Total

Increase in Group

Participation

from 2017.

Overall increase in

Group Participation

from 2014.

35810815510446

Consultation & Referral

Increase in the number

of Consultation &

Referrals from 2017.

Overall decrease in the

number of Consultation &

Referrals from 2014.

2210478764

CLIENT SATISFACTION SURVEY

Fall 2018

Accessing Services

I was able to schedule an

appointment in a

reasonable amount

of time.

The staff were

professional, courteous

and helpful.

87

It was easy

for me to find out

about PACS services.

Clinical Services

I would recommend

PACS services

to a friend

I made progress

toward my stated

counseling goals.

87

I believe my experience

at PACS will help me

to succeed at UNH.

I was understood

and affirmed by

my therapist.

Reception

87

My information was

treated in a respectful

and confidential manner.

The PACS office was

conveniently located and

easily accessible.

“I feel like my information is being

treated respectfully and would definitely

recommend PACS.”

Positive Comments

“I learned how to manage my emotions and deal with

things better!”

“Accepting, insightful,

helpful and safe.”

“My counselor is extremely helpful to

me and I have recommended PACS

to many people.”

“The graduate support group has been immensely helpful as an outlet during

Grad School.”

“I just started goinghere, but the staffis really nice and

supportive.”“Always an amazing

resource for me. Worth the time.”

“I’m very thankful for this

resource on campus.”

“Walk In appointments (non-

crisis) should be offered.”

“The meetings are great, but there needs to be improvements in scheduling my appointments. I

have been moved three times without my consent.”

Constructive Comments

“More than 8 sessions per year.”

“More publicity of

services offered.”

“Online appointment scheduling.”

“Getting an appointment with the psychiatrist is

difficult, they’re likea month out.”

"More appointments

offered between 3p

and 8p.”

“It’s hard to fit into my schedule.”

OUTREACH

Fall 2018

Areas of Focus

MEDIA ENGAGEMENT

o Interviews

o Articles

o Newsletters

CONSULTATIONS

o Let’s Talk Programs

PRESENTATIONS

o Faculty and Staff

o Students

o Administration

EDUCATION

o Trainings

o Workshops

VISIBILITY

o Orientations

o Events

o Meetings

o Open House

o Meet-Ups

o Assemblies

o Dinners

(76)

(49)

(18)

(7)

(14)

(78)

(44)

(26)

TOTAL NUMBER

OF EVENTS:

288

www.unh.edu/pacs