public relations planning
Post on 18-Jan-2015
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Public Relations Planning
Public Relations
Often misunderstood as “publicity”
Management of image and reputation
Use of information to influence opinion
Create or maintain goodwill
Reputation as a competitive asset External and internal audiences
customers, news media, investment community, public, government, stakeholders, and employees
Definitions
Public relations helps an organization and its publics adapt to each other
Public relations is an effort to win the cooperation of groups of people
Different from Advertising
Media - usually not purchased Try to persuade gatekeepers to cover story Publicity (unpaid); Institutional advertising (paid)
Control - message content and audience Less than with ads, difficult to measure
Credibility - audiences tend to believe More so than ads, seen as complete and objective
The emergence of PR
Growth of large institutions
Mass democracy
Conflict and confrontation
Heightened public awareness
Increased public sophistication
Publics
Internal and external publicsBased on organizational boundaries
Primary, secondary and marginalBased on influence
Traditional and futureBased on time
Proponents, opponents and uncommittedBased on relationship
Key Publics
Focus of PR
Primary focus is to influence attitudes
Differs from advertising where attitude change is intended to change behavior
Must monitor and track the attitudes of many different publics, no sales data
Types of PR Planning
Issue Management
Image and Reputation Management
Relationship Management
Crisis Management
Marketing Public Relations
Public Opinion and Issues Management
Monitor public opinion about issues that are central to the organizations interestsWhat publics are important?What do these publics think?
Develop programs to to communicate to and with the public about these issues
Corporate Image and Reputation Management
Takes a long time to build; one slip can create a negative public impression
Corporate image is fragile; requires a reputation management program
It is the sum total of a company’s identity efforts and stakeholder images It is earned, not created
Identity to Reputation
Relationship Management
Managing relationship with stakeholders Government relations - regulators, legislators, and
activists - lobbying Media relations - media contacts who cover stories
on your category - publicity Employee relations - human resources and
employee unions - internal market Financial relations - financial markets, financial
press, analysts, investors - annual reports
Government Relations
Executive and legislatureFederal GovernmentState GovernmentLocal Government
Lobbying Legislative Grass-roots
Political Action Committees
Employee Relations
Online Communication
Print Newsletters
Management Publications
Employee Annual Reports
Bulletin Boards
Internal Video
Supervisory communication
Financial RelationsShareholders Annual reports Company mailing
Analysts Annual reports Company visits Presentations
Legislatures Lobbying
Financial Markets Business press Financial News channels
Crisis Management
Surprise
Insufficient information
Escalating events
Loss of control
Increased outside scrutiny
Siege mentality
Panic
Planning in a crisis
First, define the risk for each potentially affected audience
Second, for each risk defined describe the actions that mitigate the risk
Third, identify the cause of the risk
Fourth, demonstrate responsible management action
Communicating in a crisisSpeak first and oftenDon’t speculateGo off the record at your own perilStay with the factsBe open, concerned, not defensiveMake your point and repeat itDon’t go to war with the mediaEstablish yourself as an authoritative sourceStay calm, be truthful and cooperativeNever lie
Marketing through PR
Product publicity
Product placement
Third-party endorsement
Use of spokespersons
Trade show participation
Cause related marketing
PR advertising
Marketing Public Relations
More overlap with advertising
More consumer and sales focused
Increase brand credibility w/ consumersCan involve a combination of advertising,
direct mail, merchandizing materials, as well as innovations in public relations
Product publicity + product placementEndorsements + Spokespeople
Cause and Mission Marketing
Cause marketing - adopting a cause and sponsoring its fundraisingTarget’s ‘Take Charge of Education”
Mission marketing - linking a company’s philosophy and values to a causeBody Shop - Animals, Environment, Rights
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