quality awards and certifications
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1
AWARDS AND CERTIFICATIONS IN QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENT
Presented ByYeshwanth Chinnabandar
Pratik V PandhareDarshan B V
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DEMINGS PRIZE
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What is Deming prize ?
One of the highest awards given for TQM initiatives,
It was established by JUSE in December 1950,
Any company in the world is allowed to participate and get recognised,
It is annually awarded.
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How was Deming prize established?
Dr. W.E. Deming was invited to Japan by JUSE in July 1950,
He lectured on statistical quality control to many of the executives, engineers and researchers of Japanese industry,
He donated his royalties to JUSE, In appreciation to the this JUSE
unanimously made a resolution to establish Deming Prize.
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Categories of Deming Prize
The Deming Prize for Individuals The Deming Application Prize The Quality Control Award for Operation
Business Units.
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Checklist for Application
Outline of the organisation Organization and management TQM promotion Policy management Human resource development Information management Implementation status of quality control Overall defects Future plan
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Structure And Roles Of Deming Prize Committee
The committee members consists of TQM experts from industry and academic field The Deming prize committee
Steering committee
Individual selection committee
Examination Committee
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Deming Prize winning Indian Companies
YEAR COMPANY
1998 Sundaram-Clayton Limited, Brakes Division
2003 Mahindra and Mahindra Limited, Farm Equipment
Sector
2005 Rane Engine Valves Limited
2008 Tata Steel Limited
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Malcolm Baldrige National Quality Award(MBNQA)
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What is MBNQA?
America’s highest honour for innovation and performance excellence in quality,
Named after former United states secretary of commerce, Mr. Malcolm Baldrige,
Started in the year 1987 Issued by United States National
Institute Of Standards And Technology.
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Criteria For Performance Excellence
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Categories
Manufacturing Service Small Business Education (added 1999) Health Care (added 1999) Nonprofit (2005)
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Some of the Winners
COMPANY YEAR CATEGORY
Lockheed Martin Missiles and Fire
Control, Grand Prairie, TX
2012 Manufacturing
Henry Ford Health System, Detroit, MI
2011 Health care
Montgomery County Public Schools, Rockville, MD
2010 Education
PRO-TEC Coating Co., Leipsic, OH
2007 small business
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ASQ Certification
ASQ-American Society for Quality ASQ certification is a formal recognition
by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specific body of knowledge.
Nearly 150,000 certifications have been issued to dedicated professionals worldwide
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Categories
Calibration Six sigma Quality auditor Quality engineer Quality technician Software quality engineer Reliability engineer
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The European Quality Award Referred to as the EFQM Excellence
Award. Awarded annually by the European
Foundation for Quality Management. TQM propagating Organization. EXCELLENCE
Excellent organisations achieve and sustain superior levels of performance that meet or exceed the expectations of all their stakeholders.
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EFQM MODEL
50% 50%
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Winners and Categories
2004 Kocaeli Chamber of Industry
2005 FirstPlus Financial 2006 BMW 2007 Lauaxeta 2008 Bosch 2011 Bilim
Pharmaceuticals 2012 Robert Bosch
GmbH Bamberg Plant
Large Organisations and Business Units
Operating Units of Companies
Public Sector Organisations
Small and Medium-sized Enterprises (SME’s)
Recent Winners Categories
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CII-EXIM Bank Award For Excellence
CII and Export Import Bank of India- Collaborated.
Award for Business Excellence. Aim- Competitiveness of India. Based on the internationally recognized
EFQM Excellence Model.
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Winners
2006 TCS. 2005 Tata Motors Ltd. 2002 Infosys. 2000 Tata Iron and Steels Co. Ltd. 1998 Maruti Udyog Ltd. 1997 HP India Ltd.
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ISO 22000:2005-FOOD SAFETY MANAGEMENT SYSTEM
A management system designed to enable organizations to control food safety hazards along the food chain in order to ensure that food is safe at the time of consumption.
Features First global food safety standard. Harmonizes the voluntary international standards. Employees proven management system principles. Enables a common understanding of what a food safety management system
is.
Requires legal compliance checking.
Integrates existing good practice.
Internal and external monitoring.
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Process Approach
Plan•What to do?•How to do it?
Do•Do what wasplanned
Check•Did things happenaccording to plan?
Act•How to improvenext time?
A desired result is achieved more efficiently when related resources and activities are managed as a process
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Bureau of Indian Standards
Introduction Established in 1987. Head quarters in New Delhi Earlier known as ISI(Indian Standards
Institution) Founder member of ISO.
Standard Formulation and Promotion Major function is formulation, recognition and
promotion of Indian Standards. As of 31 August 2013 19607 standards
formulated by BIS are in force. Separate Division Council to observe the work
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BIS FUNCTIONS
Product Certification Aims to provide 3rd party guarantee of quality,
safety and reliability Conformity is ensured by regular surveillance Special certification schemes for few products
like Gas cylinders, regulators, milk etc. Hallmarking
Official record of purity of precious metal articles.
Protect the public and oblige manufacturers to maintain standards
Gold and silver under purview of Hallmarking
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Rajiv Gandhi National Quality Award
Constituted by BSI in 1991 Annual Feature Designed similar to Malcolm Baldrige National Quality
Award in USA, Deming Prize in Japan and European Quality Awards
RGNQA helps improve quality by Encouraging improvements, customer satisfaction Recognizing quality achievements Establishing guidelines and criteria to evaluate oneself Guide other organizations who wish to achieve quality
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Awards and Commendations
Large scale Manufacturi
ng
Small Scale Manufacturi
ng
Large scale Service Sector
Small scale Service Sector
BEST OF ALL
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Eligibility to Compete
The organization should, Be located in India have been in existence for at least three
years Be situated at one place or a unit of an
organization housed at one location Be never convicted by any court for
deficiency in product or service Not be a manufacturer of products, like
tobacco and liquor etc which are injurious to health.
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Assessment Criteria
Large Scale Org•Leadership•Policies•Objectives•HRM•Resources•Processes•Employee Satisfaction•Business Results
Small Scale Org•Leadership•HRM•Processes•Customer focused results•Impact on society•Business Results
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The Golden Peacock Award Instituted by Institute of Directors in
1991 Total Quality improvements in
manufacturing and service organizations in India
Stimulates organizations to rapidly accelerate the pace of consumer-oriented improvement process
Scoring and evaluation is based on Approach Deployment Result
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Benefits to the Organization Build your Brand Equity Award winners can use the Golden Peacock
Award logo for one year on all their corporate stationery which evidences to all its customers and suppliers the highest accolade claimed by the company.
Company and personal recognition worldwide Preparation helps to inspire and align the entire
workforce and rapidly accelerates the pace of your improvement. Even if you don't win the award, the feedback from the self-assessment gives a key input to your strategic planning process and puts you on way to achieving world-class status.
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Conclusion
Identify critical process that need improvement
Identify organization that excels in the process
Develop benchmarking, best practice Provide guidance Stimulate companies to improve quality
and productivity
33 Thank You!
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