quality work at statistics denmark lars thygesen

Quality work atStatistics Denmark

Lars Thygesen

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Quality is in everything we do UN Fundamental Principles of Official Statistics European Statistics Code of Practice EU Quality Assurance Framework

What is quality work?

The History

• Quality not recognized as specific area• Everyone invents his own wheel• Methodology + the Human Factor• The Heritage• Methods Unit 1995-• International inspiration or theft?

Strategy 2015

• High priority to quality in statistical products

• More systematic approach • Not TQM, more statistical focus

Quality of processes:Statistical concepts

Sources

Contact with respondents/data owners

Sampling

Measurement process

Data collection

Editing

Estimation

Aggregation

Publishing and dissemination

Entering in StatBank

Documentation

Quality of contents:RelevantAccurate & reliableTimely & punctualCoherent & comparableAccessible & clear

The quality concept

Quality of processes:Statistical concepts

Sources

Contact with respondents/data owners

Sampling

Measurement process

Data collection

Editing

Estimation

Aggregation

Publishing and dissemination

Entering in StatBank

Documentation

Quality of contents:RelevantAccurate & reliableTimely & punctualCoherent & comparableAccessible & clearTransferableCost effective

The quality concept

Quality of processes:Statistical concepts

Sources

Contact with respondents/data owners

Sampling

Measurement process

Data collection

Editing

Estimation

Aggregation

Publishing and dissemination

Entering in StatBank

Documentation

Quality = Fitness for use

The quality concept

Quality of contents:RelevantAccurate & reliableTimely & punctualCoherent & comparableAccessible & clearTransferableCost effective

How strengthen the quality aspect in everyday work?

• encourage and recognize good behaviour

• Not only in Quality Projects• Establish small quality organisation

– Guidelines– Oversee– Advise

How to ensure ownership ?

• imposed from the top • visual and constant top management

attention • Steering Committee • work-shops

Secure resources for quality work?

• The daily struggle for resources• Immediate production problems win• Use external ”pilots”?

– Ownership?– Doubtful experience

How to engage users in quality work?

• Not one user• The users trust us too much

Þ No easy solution

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European Peer Reviews coming up

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Consider every single indicator and measure in QAF How are we doing What should be done By whom When

What are we doing now

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The End!