quarterly business partner meeting

Quarterly Business Partner Meeting

Tuesday, January 18, 2011Dial-in Info: 1-877-647-3411Passcode: 558386

2

• Your lines will be muted, however we will open them Your lines will be muted, however we will open them at the end for Q&A. at the end for Q&A.

• If you have questions, please select the chat icon in If you have questions, please select the chat icon in the lower left corner of the Web Conference page and the lower left corner of the Web Conference page and type your question.type your question.

• All contact information for our presenters will be All contact information for our presenters will be available at the end of the presentationavailable at the end of the presentation

3

Agenda• Sales Update- Sally Craig

• Install Base- Michelle Hobbs

• Summit- Nancy Tillman

• Product Marketing – Mark Butje

• Support- Joe Ward

• Product Management- Jennifer Dungan

• Marketing- Nancy Master

• Social Media Guest Speakers: Kevin Kerner/Jon Sander Mason-Zimbler US

4

Partner Productivity

Initiatives in process– Sales Skills Workshops– Partner Development Tools– End to end sales

• MAS, ACCPAC,X3, Timberline– SQL focus

• New customers• Migration

– Expand Markets• Caribbean• National Customer Accounts

5

Our Journey

• Q1 Overall 100%

THANK YOU!

6

Communication & Teamwork

• Consultant Engagement Program• Social Media!• Business Partner Advisory Council• Quarterly Partner Calls • Monthly Newsletters• PRO Website• Team Access• Sally Craig

– Cell (239) 841-2066

NEW!

NEW!

7

Install Base and BP CertificationMichelle HobbsDirector, Install Base Sales

8

Announcing…

• Suite-to-SQL will be considered New License!

• Win-Back Promotion for Segment 2– Customer purchases current version

+1 year’s M&S– Treated as New License

Segment 2 1 Year2 Year

Commitment3 Year

Commitment

Suite 7.6 or earlier 35% off New License

40% off New License

45% off New License

SQL 8.3 or earlier 35% off New License

40% off New License

45% off New License

9

And There’s More!!!

• Quarter Product Promotions (Jan 18 – Mar 31)– ESS for 30% off List Price– HR Actions for 20% off List Price– Purchase both ESS & HR Actions

• 40% off ESS• 20% off HR Actions

– KnowledgeSync• Purchase one connection -

get 2nd connection at no charge

• Recorded and Live webcasts available

10

Abra Certifications

• For budgeting purposes – no NEW re-certifications required for Suite v9.1 or the next release of Abra SQL

• Ensure you are current with the Suite and SQL re-certification requirements (including completing exam)– Remember: Project Management and Advanced SQL

courses are included with recertification

• www.sageu.com/partner

11

Wait, There’s More…

• Improving our communication on margin earned on direct Sage Business Care renewals– Danielle Taylor at Danielle.Taylor@sage.com

• Reminder to lead with Sage Business Care Gold in New License deals

Nancy Tillman

13

• Gaylord National Convention Center, MD, July 10-15, 2011• 2/23 Registration Opens for Partners & Customers (alumni)• 3/8 Registration Opens for All• Projected Attendance

– 1,600 Partners– 2,000 Customers– 400 Exhibitors– 400 Sage Employees

• Partner Provided Discount to Customer, $200 Valid 4/1- 7/10• Sage Business Care Silver - $100 Discount • Sage Business Care Gold - $200 Discount • www.sagesummit.com

14

• Partner – “Super Sunday Line-up” – 6 Speakers• Partner Intensive Session – Suite to SQL Migration • Partner First Half, Customer Second Half • ROEI• ES Sessions based on “Themes”

– Product: What’s New, ROEI, Connected Services– Market: Competitive Landscape, Best Practices, Trends– Technology: SaaS, SQL, Connected Services

The Sage Payroll PayCardCost-effective. Secure. Smart

16

Main benefits• Good for the company

– Saving cost– Hassle free– Happy employees – great service

• Good for the employees– No checks to cash– Direct access to funds– Safe– All the benefits of a Visa debit card, but without a bank

account

17

What’s in it for you• Recurring revenue• $1.00/card/month• Happy customers• Increased ‘stickiness’

18

What you need to do• Almost nothing• Inform your customer• Answer some questions• Start collecting money

http://www.sagepayrollpaycard.com/

19

UPDATEConsultant Engagement Program

Damian Blurton-JonesExt. 53386Damian.blurton-jones@sage.com

Nancy KahlExt. 53312nancy.kahl@sage.com

Support Update Joe Ward

21

Customer E-CHAT

Sample Chat

The customer will loginto www.sageabra.com

22

Product Management Jennifer DunganJennifer.Dungan@sage.com727-579-7124

23

Abra Product Updates• Year-end Update• FY11 Plans

– ESS• Deliver facelift & improvements for ESS• Adoption of Windows Active Directory for Security

– Abra Suite v9.1• Address key Abra quality issues (Time Off, HR, Payroll, ESS)• Focus on improved quality of new enhancements/changes

– Abra SQL • Deliver new custom data extensions to Employee Analytics• Enhance SQL HR & payroll to begin differentiating from Suite• Add SQL improvements as identified by Consultant Engagement

Team• Deliver Abra focused Connected Services

24

Marketing UpdateNancy Master512-454-5004 x6274Nancy.master@sage.com

25

Q2 Marketing Initiatives• New Customer Acquisition

– Licensed High-Quality, Targeted Prospecting Database

• 400K company sites >> 600K DMs >> 135K email addresses

– Campaigns Launching Out of Eloqua• New Sage HR R&R

– Monthly HRCI Approved Webcasts for Prospects AND Customers

• New Thought Leadership Content– What the CEO Needs from HR– Healthcare Reform Survival Guide– 2011 Guide to Compliance Mandates

• “What’s News in HR” eNewsletter• Disruptive marketing – games, vintage

themed campaigns

26

Q2 Marketing Initiatives• Customer Marketing

– Customer Lifecycle Touch Points• Welcome Kits & Welcome eMails• New Renewal Process• Lapsed Customer Trigger Letters

– Decision Support Campaign• Promoting ESS, New Crystal Add-on,

KnowledgeSync

– Webcasts Promotion• HR Actions, KnowledgeSync, ESS• New HRCI Approved Webcasts

– CEO Letter to MAS/Accpac/PFW

– Sage Payroll PayCard Campaign

27

New Sage Abra Website

NEW! NEW! NEW!

• More dynamic look and feel• Customer-centric content• Social media channels

including the official Sage Abra blog

• HR Best Practices & Tools

More is coming ...• HR Industry News feed• Even more HR best

practices content• YouTube

28

Sage Abra has gone Social!

Let’s Be FriendsLeveraging Social Media in the HR Space.

Kevin KernerJon SanderMason Zimbler US

30

Sage Abra Social Nuggets

HR and payroll professionals, thought leaders, companies

Benefits, compensation, HR technology and more

Seasonal trends (tax season) and relevant industry news

Blogs, microblogs and forums/communities

To get answers to their HR related questions and stay updated on the latest news

Reaching out to peers, industry associations, thought leaders/social influencers & competitors

31

So now what?• Based on the social audit findings, Mason Zimbler helped

build and implement Sage Abra’s social media initiative.– Creation of channels– Organization of internal and external resources– Tool implementation– Define content plan (social actions)– Engage online audience– Share relevant content

32

Introducing Social Actions

Sharing

Interacting

Promoting

Share • sharing a link to a piece of valuable content

• same as above, with acknowledgement of the source influencer.

• giving extra recognition/credit to an influencer

• connecting and helping others to connect

• dialogue; responding to others or making general comments

• driving traffic to Sage Abra content and marketing

Acknowledge

Credit

Connect

Converse

Advertise

33

Social Engagement…It’s not just about Sage AbraShare (2x day on Twitter)

Acknowledge (2x day on Twitter)

Credit (2x day on Twitter)

Converse (Real-time)

Connect (1x week on Twitter) Advertise (1x day on Twitter)

34

There is good news!• You can do this.

• Developing a social media strategy takes a bit of practice and some time and resources, but the payoff is big and Sage is here to help!

35

YOUR ACTION PLANSage Abra Partners

36

It’s easy as 1, 2, 31. Are you social?2. Join up3. Integrate with Sage Abra’s social media efforts

37

Step 1: Are you social?• Do a mini-audit of your current social media efforts

– Are you on Twitter? Facebook? LinkedIn?– Are your employees active in social?– What is your current process/workflow for social?– How are you integrating social with other marketing tactics?

38

Step 2: Join up • Join a network; start with Twitter and set up an account

• Follow top HR influencers– Mark Stelzner (@stelzner)– William Tincup (@williamtincup)– Lance Haun (@thelance)

• Be social! and utilize the Social Actions framework to guide your activity– Share: Sharing a link to a piece of valuable content (2x day on Twitter)– Acknowledge: Same as above, with nod the source influencer (2x day on Twitter)– Credit: Giving extra recognition/credit to an influencer (1x day on Twitter)– Connect: Connecting and helping others to connect (1x week on Twitter)– Converse: Dialogue; responding or making comments (Based on engagement level)– Advertise: Driving traffic to Sage Abra and your content/marketing (1x day on Twitter)

• Listen to your audience and Manage your social activity using tools like– Social Listening Tools: Social Radar, Hootsuite, Tweetdeck, CoTweet, Engage 121– Content Management Tools: Spredfast, Radian 6

39

Top 25 HR Influencers to Follow

40

Top HR Technology Blogs to Read

41

Step 3: Integrate with Sage• Connect with Sage Abra

– Follow us on Twitter– Friend us on Facebook– Join the discussion in our group on LinkedIn– Subscribe to the official blog of Sage Abra

• Leverage Sage Abra efforts as your own– @mention Sage Abra to increase awareness– Retweet content posted to Sage Abra’s social channels– Link to our blog posts– Participate in discussions in our LinkedIn group

42

Short-term goals for social• In the first 60 days, you need to focus on…

– Establishing social network– Building social presence (audience)– Listening to gain insight into online audience– Integrating with Sage Abra’s social media marketing efforts

43

To Help You Get StartedA How-to Guide

Extended How-to Guide Now Available

on PRO

44

ANY QUESTIONS? ASK AWAY.Now it’s your turn.

You can direct additional social media questions to:Joseph BairdMarketing Manager727-579-1111 x53354Joseph.baird@sage.com

45

Contact InformationSally Craig Sally.craig@sage.com 239-841-2066 (cell)Mark Butje Mark.Butje@sage.com 727-579-1111 x 53497Nancy Master Nancy.master@sage.com 512-454-5004 x 6274Joseph Baird joseph.baird@sage.com 727-579-1111 x53354Michelle Hobbs Michelle.Hobbs@sage.com 727-579-1111 x 53383Katrina Frigeri-Training Katrina.Frigeri@sage.com 727-579-1111 x 53748Mary Kaufman Mary.Kaufman@sage.com 727-579-1111 x 53425Joe Ward Joe.ward@sage.com 727-579-1111 x 53500Jennifer Dungan Jennifer.Dungan@sage.com 727-579-7124Bryson Hale Bryson.Hale@sage.com 727-579-7134Nancy Tillman Nancy.Tillman@sage.com 727-579-1111 x 53406