queen’s volunteer engagement certificate (qvec)€¦ · case study: combining online &...
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Queen’s Volunteer Engagement Certificate (QVEC)
Module #3: Setting Volunteers up for Success - Orientation & Training
Presenters: • Maryanne Wainman, Alumni Officer, Volunteer
Relations • Kathryn Vilela, Alumni Officer, Reunions
• Sarah Indewey, Manager, Volunteer Relations &
Reunions -- @Sindewey
Join the QVEC Facebook group – facebook.com/groups/QVECforum
Introductions & Reflections:
• Any new faces?
• Learning Journal
Module #3: Setting Volunteers up for Success – Orientation & Training
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program
Case Study: Combining online & in-person orientation
Training as an Opportunity for Stewardship
Strategies for Engaging Adult Learners
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
“[Orientation] explains the relationship between volunteers and the organization and helps volunteers to understand the workings of the department, program, activity and/or event with which they will be associated.”
- Linda L. Graff (Best of All)
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
Social Orientation
Position Orientation
System Orientation
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
Social Orientation: Help volunteers feel comfortable, known, safe and respected in their new role as quickly as possible.
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
Tips for Social Orientation:
Introduce volunteers to their new community
Involve employees and / or current
volunteers in the welcoming process
Clearly outline culture / etiquette
Dress code
Workplace logistics (washrooms, kitchen etc)
Main contacts / how to reach them
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
Position Orientation: Help volunteers understand specific expectations for their role, and how they will contribute to the “big picture”.
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
Tips for Position Orientation:
Clearly define expectations (individual & collective)
Outline significance of volunteer contributions
to your group’s mission / vision
Outline role-specific details
Eg: Expected results, performance
standards, deadlines, evaluation methods,
boundaries, supervision / support
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
System Orientation: Help volunteers understand the organization’s working structure / programs and how everything fits together.
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program:
Tips for System Orientation:
Explain your group’s structure & programs
Provide a copy of your organizational
staff chart
Outline policies / procedures relevant to the
volunteer’s role (Eg: health & safety)
Outline record-keeping requirements,
and collect necessary forms / waivers
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program
Case Study: Combining online & in-person orientation
Training as an Opportunity for Stewardship
Strategies for Engaging Adult Learners
Module #3: Setting Volunteers up for Success – Orientation & Training
Case Study: Combining online & in-person orientation
Module #3: Setting Volunteers up for Success – Orientation & Training
Case Study: Combining online & in-person orientation
The challenge: Providing consistent orientation for volunteers in a wide variety of roles, in a wide variety of geographic locations.
Our solution: Creating a standardized,
online volunteer orientation package to
compliment in-person orientation
conversations.
Module #3: Setting Volunteers up for Success – Orientation & Training
Case Study: Combining online & in-person orientation
Key Considerations for our Orientation Package:
Developed in partnership with staff and volunteers
Friendly, personal & professional tone
Includes Accessibility and Diversity
considerations
Survey format allows for interactivity and
completion tracking
Module #3: Setting Volunteers up for Success – Orientation & Training
Case Study: Combining online & in-person orientation
Module #3: Setting Volunteers up for Success – Orientation & Training
Case Study: Combining online & in-person orientation
A Year-Round Approach to Board Orientation:
Monthly board calls
Bi-annual board retreats
EVP Volunteer Recruitment & Recognition
Leadership development planning
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program
Case Study: Combining online & in-person orientation
Training as an Opportunity for Stewardship
Strategies for Engaging Adult Learners
Module #3: Setting Volunteers up for Success – Orientation & Training
Training as an Opportunity for Stewardship:
“A good training program does more than just train. It’s also a stewardship opportunity, your chance to motivate, evaluate, and recognize the volunteers.
Training gives volunteers the direction and focus
they need to carry out the tasks you’ve asked
them to perform.”
- John A. Feudo (Herding Cats)
Module #3: Setting Volunteers up for Success – Orientation & Training
Training as an Opportunity for Stewardship: Training should be: Specific to the requirements of the role
Geared to the volunteer’s skill level
Ongoing
Specific to the needs identified by the volunteer & their
supervisor(s) Periodically evaluated to ensure quality
- US Department of Heath and Human Services Volunteer Handbook
Module #3: Setting Volunteers up for Success – Orientation & Training
Training as an Opportunity for Stewardship:
“…60 to 90 % of learning that takes place during training is not applied to the task.” - Maria Gelfusa (Canadian
Journal of Volunteer Resources Management, Volume 19.1)
Module #3: Setting Volunteers up for Success – Orientation & Training
Training as an Opportunity for Stewardship:
Tips for ongoing training:
Use a combination of formal & informal learning
Help volunteers recognize informal learning
Encourage peer-to-peer mentoring
and team learning
Provide access to professional development
opportunities that are meaningful, relevant
and applicable to the volunteer’s role
Module #3: Setting Volunteers up for Success – Orientation & Training
Training as an Opportunity for Stewardship:
Alumni Volunteer Summit – April 7 – 8, 2017
http://queensu.ca/alumni/AVS
Module #3: Setting Volunteers up for Success – Orientation & Training
Training as an Opportunity for Stewardship:
Alumni Volunteer Summit – April 7 – 8, 2017
2017 Theme: Change Management: Creating Opportunities for Innovation While Honouring Tradition
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program
Case Study: Combining online & in-person orientation
Training as an Opportunity for Stewardship
Strategies for Engaging Adult Learners
Module #3: Setting Volunteers up for Success – Orientation & Training
Strategies for Engaging Adult Learners:
Encourage peer-to-peer interaction, questions & idea sharing
Recognize & celebrate contributions
Set clear objectives, and help facilitate goal setting
Provide practical examples and real-world
techniques
Appeal to different learning styles
Module #3: Setting Volunteers up for Success – Orientation & Training
Elements of a Successful Volunteer Orientation Program
Case Study: Combining online & in-person orientation
Training as an Opportunity for Stewardship
Strategies for Engaging Adult Learners
Case Study
o Work at your table
o Read the case study (absolutely made up, not based on any real scenario)
o Discuss as a group
o Someone take notes & report back to the
full group
o 10 minutes tops!
Module #3: Setting Volunteers up for Success – Orientation & Training
Module #3: Setting Volunteers up for Success – Orientation & Training
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