questback demo

Bart De Moor – Sales Manager

Do you know what people important to your company think right now?

FeedBack Management

FeedBack Management Services

WWW.QUESTBACK.BE

MARKETING – SALES – HR – TRAINING – ADMINISTRATIE – EVENT MANAGEMENT

Europe's leading supplier of FeedBack Management (Saas)

Headquarter Norway (Oslo) 17 offices around the globe + 27.000 users + 5.000 companies 92% happy customers

Many organizations are trying to improve their relations with there customers/employees ... With results?

QuestBack helps organizations to lower their investments and time effort in gathering feedback and optimize the Return On Investment by facilitating their follow-up actions.

Gartner Group Research indicate that:

• 95% of all organizations collect feedback regularly from their relations

• only 35% actually act upon it / make changes

• only 10% inform the respondents regarding “what happens now”.

“Use the data, or don’t bother surveying the customer” Gartner, May 2009

Gartner is the world’s leading information technology research and advisory company.

FeedBack Management: in 4 stappen

Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw

werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.

Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw

werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.

Areas of use

Sales

Marketing

HR

Training / Event

Snel en gemakkelijk beheren en aanmaken van nieuwe enquêtes.

Overzicht van uw vragenlijsten en + 400 templates

11 languages

Templates: Dutch

Over 400 templates available to all QB users

How can it look like?

Quest Reporter

Export reports + Webreport

• Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality

• E-Newsletter tailored to customers’ needs

• Internal notification to Key Account Manager (KAM)

• KAM email or call-back to customer

• Positive customer experience resulting in increased customer satisfaction

Ability to Act An example

“Automated email alerts work” Gartner, May 2009

Enterprise Feedback Management

Integration (make your processes run automatically)

Contact:Bart De MoorSales Managerbart@questback.be+32 (0)499 699 008