rapid city public library orientation history and services
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New Employee OrientationSession One
Session One: RCPL History and ServicesSession Two: RCPL Departmental ShadowingSession Three: City Government and
Organization – Tour of City DepartmentsSession Four: Sixty Day Check-up
THE COMMUNITY WE SERVE
The library’s Strategic Plan Current Plan Current Implementation Strategy
A day in the director’s life
Employment CriteriaAll Ages and CulturesRelationships [patrons and staff]
Approachability, scanning the space and safetyVerbal and nonverbal communicationsCulture: trust, conflict, change and
communication.Embracing technology
Traditional and evolving servicesPersonal and Professional Development
Life-long learning
Traditional and evolving servicesHighest circulating collections: Media and
OnlinePrint will always be here
Community SupportLaw enforcement, fire/ambulanceDiversity of the community
CulturesBusinesses
Active and comfortable in virtual world
Informational questionsInformational question – This is an
information contact that involves the knowledge, use, recommendations, interpretation or instruction in the use of one or more information sources by a member of the library staff.
Examples: How do I find information on medieval history? Do you have any books on starting a small business?
What is your best level of skill? This can be used in all the points of contact with customers.
Online, telephone and in-person skillsThis requires the following attributes:CourtesyPatienceResponsiveness The ability to multi-process when several
different types of contact are being made at the same time.
Flexibility
Conflict Management3 myths about conflict:
Conflict is about them, not about meTake a look in the mirror
If I ignore conflict, it will go awayIt stays, grows, and festers until you address it
Conflict is badManaging conflict presents opportunities for
personal and professional growth and building of relationships
Conflict ManagementLibrary’s expectations for conflict
management:
Conflict will be addressed
Conflict will be addressed between the parties directly involved
Conflict will be addressed in a timely manner
Conflict ManagementResources to deal with conflict:
Sirsi-Dynix webinars:Library conflict management for consenting ad
ults: turning enemies into alliesWorkplace culture: building positive and produ
ctive staff relationsDealing with conflict in a peaceful library
Conflict management: a communication skills approach (2nd ed.) – Deborah Borisoff, David A. Victor
Policies and ProceduresPolicies define what we do
Policies impact the entire organization In general, policies address access, fees, or services By law, policies are adopted by the Board of Trustees
Procedures outline how we implement the policies Procedures may address the entire organization or a
specific department Procedures are updated as needed to implement the
policies
Access point for policies and procedures is the staff intranet
Understanding trends and staying relevantSocial Networking tools are becoming
increasingly popular. Why should we use them at RCPL?The library reaches greater populations.They are accessed by millions.They are a fun way to interact with patrons.It helps to change the patron’s perception of what
a library can be.
Social Networking trainingAccording to Wikipedia:
A social network service uses software to build online social networks for communities of people who share interests and activities or who are interested in exploring the interests and activities of others.
What does this mean?This means that a social networking tool connects
people with similar interests online.http://plcmcl2-about.blogspot.com/Social networking is part of the RCPL
experience.
Overview of current technology Blogs
http://rcplweb2.rapidcitylibrary.org/announcements/ Wikis
http://rcflood.wikispaces.com/ MySpace
http://www.myspace.com/rcpl_teens del.icio.us
http://del.icio.us/rcpl LibraryThing
http://www.librarything.com/profile/RapidCityPubLib Flickr
http://www.flickr.com/photos/rcpl/ YouTube
http://www.youtube.com/user/rapidcitylibrary
Putting it all togetherRCPL Organizational Chart
AdministrationSupport Circulation and Technical ServicesPublic Services
Next Orientation Session will be shadowing in each of the locations.
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