ready steady pmo conference

Maximizing

Business Value

Through Project

Excellence

Business Operations

Project Management Office

An overviewddth MMM 2012

Getting to Go

Ready Steady PMO

Tuesday 21st May

Ciaran Lacey PMP®, PgMP®

Global PMO Manager

Microsoft Operations

| Commercial Ops PMO

PMO

Goal ! Customer Satisfaction

Co-create Value

Enable Change

Vision

Our story

Agenda

Business Impact

Introduction

& Context Setting Governance

Tools & Process

Challenges & Best

Practice Community

5 Steps to success

| Commercial Ops PMO

Introduction

Business Operations Vision

Statement

“Empowered Thought

Leaders of Change and

Business Value”

Introduction: PMO Mission Statement

Commercial Operations PMO Mission Statement

“Maximize business value for our customers

by enabling change through excellence in

Project Management services”

Microsoft

Operations

Global

Landscape

Global Organisation, Regional SupportGlobal & Regional Initiatives

Introduction: Who We Are

Asia Pacific

Operations

Center

Singapore

EMEA

Operations

Centre

Dublin

LATAM

Ops Center

Fort

Lauderdale

Puerto Rico

Americas

Operations

Centre

Reno & Fargo

Where we belong: Business Operations

Empowered Thought Leaders of

Change and Business Value

Software

Quality

Assurance

SQA

Business

Analytics

Business

Intelligence

Six Sigma

PMO

Project

Management

PMO

Customer

Partner

Experience

CPE

Our Capabilities

FY’11

Launch new global PMO Strategy

• Mature Org and

Engagement.

• Stronger

governance on

project intake.

• Implement Project

Server.

• Good Governance

& Prioritisation.

FY’11

FY’12

Integrated X-ROC team

• Driving Business

Value.

• Change Mgt.

• Consultancy.

• Strategic Insight.

• Facilitation.

• Certified Team.

FY’12

FY’10

Expanded Role to include some Global initiatives

• Expanded to

more Global

Projects.

• More X-ROC

activity.

• Showing global

benefits

realization.

FY’10

FY’09

Regional ROC Teams – largely independent

• Individual ROC /

PM Teams.

• Little cross ROC

sharing.

• Not selling value

of PMO well.

FY’09

PMO as a true Centre of Excellence

Ad-HocCommon

Language

Level 1

Basic

Knowledge

PM 101/201

PlannedCommon

Processes

Level 2

Process

Definition

ManagedSingle

Methodology

Level 3

Process

Control

PMP Certification

IntegratedBenchmarking

Level 4

Process

Improvements

SustainedContinuous

Improvements

Level 5

We are here in

our evolution

PMO as a true Centre of Excellence

Our 3 Year Plan

• EPM Organisational Model

Career Development

• Budget Ownership

• Governance & Oversight

• Consulting Organisation

• Continue to Standardise

• Tools Capability

• Maturity Assessment

Enabling ops drive more projects through the pipeline – optimising resources

Enterprise

Wide Focus

FY11 – Standardise

Standardise project

methodologies, processes &

documentation across

GPMO

FY13 +– Integrated EPM

Enterprise wide project focus

• Increased

integration with

Business

PMO

Excellence

FY12 – Excellence

Fully aligned Global

PMO Virtual Team

Continue

to standardise

for global PMO

Our new evolution: From

Empowered Thought Leaders of

Change and Business Value

Software

Quality

Assurance

SQA

Business

Analytics

Business

Intelligence

Six Sigma

Change

Management

PMO

Project

Management

PMO

Customer

Partner

Experience

CPE

Our Capabilities

Change

Management

Benchmarking

Six Sigma

Project

Management

System Quality

Assurance

People Readiness

Customer Experience

Major

Alliance

Major

Alliance

Major

Alliance

Major

Alliance

Major

Alliance

Major

Alliance

Major

Alliance

Major

Alliance

Our new evolution: To

| Commercial Ops PMO

Our Business Impact

Best People on the

Biggest Challenges

• Intellectual Property

• Structure

• Accountability

• Process Excellence

• Benefit Realisation

• Delivery

• Professionalism

• Experience

Close

TransitionExecutePlanScope

Initiate

Monitor & Control

Our Value Add

FTEVendor Vendor

Co

mp

lex

ity

Capability / Cost

Specialized

Consulting

Change

Management

Facilitation

MS Accelerate / VSM

Process Improvement

Project Management

Business

Analysis

Project

Support

Run Support

PMO Offerings “Menu”

PMO vision achieved through our

comprehensive services

Project Management

Project

Management

Core Project Management Services

Change

Management

Process

Improvement

Partner

Engagement

Program/Product

Launch ROC

Readiness

Additional Project Management Services

PM Framework/ Tools

/ Templates Support

Project

Management Coaching

Additional Strategic

Initiatives

Workshop

Facilitation

MS Accelerate

Sessions

Showcasing

Project Management

Training

PMO Core Services

Our Business Impact

| Commercial Ops PMO

Governance

Governance relates to all elements of the business from GM

level down

• Individual Steering Committee meetings• Project management Triangle (Time, Cost, Scope)• Quality review

GM

PMO

Lead

Project

• PMO Resource Request Process and Governance• Project Benefit Management Governance

• Identify correct business challenges • Project Priority and Direction Check-in• Highlight Risks, Escalation, Help Wanted

Driving for

success in what

we do

Functional Governance

Maximise business value for our customers by enabling change through excellence

in Project Management services

• % PMO Framework utilisation

• % Internal Project NSAT

• # of new service engagements

• Total $ Benefit realised

• LMX (CPE) for Projects

Ease of doing business with PMO

Provide PM Services

Culture, Climate &

Capability

Ensure consistent delivery

using PM methodologies

Provide Facilitation Services

Become change agent

experts

Build & Maintain

organisational IP

• # of Certified PMP’s

• Training Measurement to be defined by pillar lead

Deliver Business

Simplification Services

Showcase the PMO EPM

Establish a process for

managing CPE

Enhance Expert knowledge

in PMO

Maintain Active Listening

Empower our Employees

Maximise Business Value

Support Revenue Enablement

Drive the BPR Process

Drive Effectiveness in

Resource Management

Deliver Business Insight

Services

Strategic Priorities

StrategicInitiatives

Critical Success

Measures

Mission

Develop Common operating

agreement / Playbook

Standardise Framework,

Tools & Knowledge Base

Establish a process for

measuring stakeholder value

Build the PMO community

Execute the Intake Process

Supporting strategic

priorities

Provide Benefit Leadership

Governance: Our Strategy on a Page

Project

Intake

Continue to

enhance our

pipeline

management

process and

alignment to

strategic goals.

Drive FY14 BPR

Tools

Full adoption of

Project Server

2010 &

associated

Portfolio

Management

benefits.

Strong

Governance

Ensuring that

we have

continued

governance

and Exec

support for

strategic

initiatives

Organization

& People

Optimize PMO

Culture &

Capability.

Be seen as

leaders in PMO

field internally

and externally.

Instill our

common PMO

tools and

template across

the org

Consistent &

repeatable use.

V2.0 PMO

Framework

Capability Governance – Focus Areas

| Commercial Ops PMO

Tools and Processes

• Processes

• Framework

• SharePoint

• Tools

• Measures

PMO Operations Processes

1. Clear Change

Control Process /

Traceability

2. Approve/reject

3. Change is

inevitable

Change Control

1. Customer

Requests

2. Business Case

Understood

3. Clear Benefits

4. Big Bets

In Take

Processes

1. Strategic

Alignment

2. Guiding Principles

3. Best People on

our biggest

challenges

Project

Prioritization

1. Stages of Project

Lifecycle

2. Apply Tools and

Templates

3. Monitor &

Control

PMO Framework

and Tools

A systemic

approach to value

creation

Initiate Scope Plan Execute Transition Close

Monitor and Control

PMO Framework

Our Enterprise Project Management Tools

Our PMO Dashboard

Project

Initiation Forms

PMO Templates

Project Planning

Forms

Project Scope

Forms

Project Monitor

& Control Forms

Project Close

FormsTraining Materials

| Commercial Ops PMO

Challenges & BestPractice

Our Challenges

Align to strategy

Senior level engagement

Intake Process & Guiding Principles

Two week lead in time

Co-value creation / Shared commitments

Statement of Work

Role of the PM

Framework; Tools; Knowledge base

Global consistency

Communications

Simplifiers / Change Agents

Collaboration with other PMO Organizations

Best practice sharing

| Commercial Ops PMO

PMO Community

Helping others be

successful

PMO Community

Information Sharing

Community Talk Series

Best Practice Collaboration Newsletters Networking Awards

Helping others

be successful

PMO Community

NetworkingInformation

Sharing

132The number of PM’s across MIOL 506

The number of Projects started in FY11 in MIOL

$128M+The approx. dollar value

associated with these projects

65Certified PMP’s

22 in progress

18Green Belts14 in Progress20 Trained

10Black Belts

6 in Progress

SCRUM

AgileWaterfall

SFE 2Master

Black Belts

Microsoft PM Community in numbers

10The average length in

MONTHS Of a project

288Members of the PjM

Community in MIOL

278 ATTENDED SCENARIO FOCUSED ENGINEERING WORKSHOPS

2 PgMP

5 Steps to success

| Commercial Ops PMO

Thank you

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

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