real id state of colorado - aamva.org

REAL ID STATE OF COLORADO

Presented by Mike Dixon, Senior Director and Rosalie Johnson, DL Operations Manager

Division of Motor VehiclesColorado Department of Revenue

• Fraud Prevention Working Group – July 2000- Specified acceptable proof of identity documents- Required proof of residency- Added black light security feature to Colorado cards- Implemented facial recognition- SAVE verification of immigration status- SSOLV verification of SSN- Implemented index finger printing & comparison- Mandatory identity, lawful presence, and other checks for first

time applicants- Limit issuance to only one card – DL or ID

• HB01-1125 passed implementing .60 security surcharge

• Congress passed Real ID Act – May 2005

• DHS Federal Real ID Grants 2008 to 2011

• DMV Internal Assessment – October 2011

• Request to DHS – October 2012

• DHS Determination Letter – December 2012

• New Colorado DL/ID Cards – April 2016

• Colorado DRIVES phase 1 implementation completed on February 21, 2017

• Committed to implementing State to State (S2S)

• Real ID Cards• Second-Tier Cards• DL/ID Card Requirements Matrix• Office Management – Advisors• Online Services• Exceptions Processing

New Card and New Security Features

First Initial, Last Name, and DOB in a curved, varying width format

Military Designation-started January 2014

Federal Real ID Compliant Indicator

New Card and 2nd Tier Security Features

Non-REAL ID Banner affixed above image

US Citizens and PLP’s

• Improved Customer Service –Reduced Wait Times

• Advisors in 11 Largest Offices in 2014• Customer Assistance / Validation of items needed for successful visit

• Active Management Critical to Good Customer Service and Identification of Potential Fraud

New services Existing servicesBegin application for a new driver

license or IDRenew a driver license or ID

Exchange driver license for an IDCheck eligibility to renew-by-mail

Extend an expiration date (if eligible)Change driver license or ID address

Add/change renewal remindersUpdate emergency contact

information

Request a driver record Schedule an appointment

Pay eligible citation(s) Renew vehicle registration

Pay reinstatement feeManage International Registration

plan

Upload reinstatement documentsSubmit a subpoena

Reschedule a hearingView/submit a DOT medical

certificate

• Increased Customer Convenience• Reduce Office Traffic and Wait

Times

• Established and managed by DMV Investigations Unit -2007 to 2014

• Process complied with REAL ID Federal Register, Part II, 37.11 (h) Exceptions Process

• Identification Card Task Force established 2013• Appropriation authorized for DMV for EP (SB14-087)• Driver License Management of Exceptions Processing

(EP) - 2014 to Present• Expansion of EP in 2014

- All offices offer remote EP - Four offices offer walk-in service

Questions?

For More InformationContact:

Michael DixonMichael.dixon@state.co.us

Rosalie JohnsonRosalie.johnson@state.co.us