redefining tradition

ACRL 12th National Conference

Redefining Tradition

Redesign Your Reference Desk: Get Rid of It!

Joyce MeldremLoras College

Lori MardisNorthwest Missouri State University

Carolyn JohnsonNorthwest Missouri State University

ACRL 12th National Conference

Library Setting

• Student body • Mixed patron needs • Medium-sized academic

library• Growing online presence• Reference personnel

ACRL 12th National Conference

Rationale

• Decline in reference questions

ACRL 12th National Conference

Rationale

• Increase in traditional library instruction

• Demand for online library instruction

• Increase in use of library web pages

ACRL 12th National Conference

Rationale

ACRL 12th National Conference

Process

• History• Review of literature

ACRL 12th National Conference

Process

• Discussion and Analysis• Recommendation and

Proposal• Implementation• Marketing

ACRL 12th National Conference

Process

• Assessment – Customer Satisfaction Survey– Library Employee Survey– Grapevine

ACRL 12th National Conference

Physical Setting

ACRL 12th National Conference

Physical Setting

ACRL 12th National Conference

Physical Setting

ACRL 12th National Conference

Physical Setting

ACRL 12th National Conference

Physical Setting

ACRL 12th National Conference

Adapting Services

On-call hours

ACRL 12th National Conference

Adapting Services

Open-door system

ACRL 12th National Conference

Adapting Services

Phone contact list

ACRL 12th National Conference

Adapting Services

“Get an Answer”

ACRL 12th National Conference

Adapting Services

“Ask a Librarian”

ACRL 12th National Conference

Expanding Services

Course-management system library orientation and instruction

ACRL 12th National Conference

Expanding Services

Course-management system library orientation and instruction

ACRL 12th National Conference

Expanding Services

Course-management system library orientation and instruction

ACRL 12th National Conference

Expanding Services

Course-management system library orientation and instruction

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

24/7 online learning objects, user

guides, tutorials

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

ACRL 12th National Conference

Expanding Services

Online research consultations

ACRL 12th National Conference

Expanding Services

Citation assistance and consultations

ACRL 12th National Conference

Expanding Services

Citation assistance and consultations

ACRL 12th National Conference

Expanding Services

Citation assistance and consultations

ACRL 12th National Conference

More information?

joyce.meldrem@loras.edu

lmardis@mail.nwmissouri.edu

carolyn@mail.nwmissouri.edu

Selected photos purchased from Photos.com subscription