redesigning the olin dining hall point of sale system jerzy, sa’am, sean 4 april 2005
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Redesigning the Olin Dining Hall Point of Sale System
Jerzy, Sa’am, Sean4 April 2005
Goals
• Redesign Dining Hall POS system
– Ease of use, for cashiers
– Speed and simplicity, for customers
– Accountability and tracking usage, for manager
PersonasLuisa
Glenda
GlendaStanderson!Standerson!
Scenarios• Stan pays for Connie
– Declining balance on student cards
• Glenda rings up elderly visitors– Visitors paying with cash
• Luisa and the MBA– Can’t accept credit cards, long lines at
lunch
Time for a demo!
Lessons Learned
• Sensitivity to users– Language– Experience with technology
• Parallel prototyping• Hodexmark’s rules
Question everything?
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