resume2016-2

Amanda Cole 500 35th StreetNewport Beach CA 92662(925)876-5285amanda@swatup.com

EDUCATION

Sacramento State University, Sacramento - Communications Graduate January 2010 - December 2015

-Bachelor of Arts Degree in Communications Studies

INTERNSHIPS

Visual West Marketing, Sacramento - Marketing InternAUGUST 2014 - JUNE 2015

Casazza Chiropractic, Sacramento - Chiropractic InternAUGUST 2013 - JUNE 2014

EXPERIENCE

Summer Action Winter Tours, Costa Mesa - Operations Director Customer Service Specialist JANUARY 2016 - PRESENT

● Organized all client listings with the use of a basic database that can be accessed by the entire staff.

● Managed all scheduling, and maintained an accurate daily report.● Handled confidential personal information personally addressing any customer issues

Social Nightclub, Sacramento - VIP and Bottle Service/BartenderFEBRUARY 2013 - MAY 2016

● Working with demanding clientele in fast paced environment, while being attentive to their needs and exceeding their expectations.

● Managing time between multiple client experiences on a nightly basis while maintaining a high level of service.

● Count, control, and exchange money between management with a high rate of accuracy.● Training all new staff on cash reconciliation of the electronic ordering system.

Barwest, Sacramento - Bartender/Service Experience LeadAUGUST 2011 - MAY 2016

● Providing a memorable customer experience through exceptional service, which leads to repeat business and clientele.

● Exceed all restaurants sales goals – and promotions – on a monthly basis.● Currently responsible for all new hire training.

● Working with management to update the new hire training procedures to ensure continuity and efficiency with on-boarding staff.

● Tasked with high volume shifts, due to my ability to handle multiple tasks simultaneously.

Crawdads, Sacramento - BartenderMAY 2012 - MAY 2016 (Summer Seasonal)

● Providing a memorable customer experience through exceptional service, which leads to repeat business and clientele.

● Exceed all restaurants sales goals – and promotions – on a monthly basis.● Currently responsible for all new hire bar training.● Working with management to update the new hire training procedures to ensure continuity and

efficiency with on-boarding staff.● Tasked with high volume shifts, due to my ability to handle multiple tasks simultaneously lead

bar shifts..

Esthetics by Janette, Sacramento - Front Desk ManagerFEBRUARY 2013 - FEBRUARY 2016

● Tasked with leading the clerical and administrative duties for the salon.● Organized all client listings with the use of a basic database that can be accessed by the entire

staff.● Delegated tasks to staff in order to increase production and efficiency.● Managed all scheduling, and maintained an accurate daily report.● Personally addressed any customer issues in a timely manner.

SKILLS

● Strong Clerical and Administrative background

● Customer service centric

● Ability to manage and delegate

● Mac Proficient

● Proficient in: Adobe, Microsoft Excel, and Word

● Sales experience in the restaurant and retail industry

● Experience with monitoring clientele databases personal/confidential Information